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Care Home Owned by Roseberry Care Centre (England) Ltd in West Yorkshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Roseberry Care Centre (England) Ltd in West Yorkshire

Only the locations & reviews in West Yorkshire for Roseberry Care Centre (England) Ltd are showing below.

View the details of all 27 locations (with 1768 reviews) owned by Roseberry Care Centre (England) Ltd

Roseberry Care Centre (England) Ltd Locations in West Yorkshire (1)

 - Browse 1 Care Home owned by Roseberry Care Centre (England) Ltd in West Yorkshire
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Brantwood Hall Care Complex
10/14 North Avenue, Wakefield WF1 3RX 
9.1 53 reviews
Brantwood Hall Care Complex, Wakefield, West Yorkshire
"Always very helpful and accommodating. Assist with visits to appointments and hospital visits. All staff are very caring, and know member…"   Read all 53 reviews
  • from £1,144 / week
  • 29 Rooms
Location Type Care Home

Brantwood Hall is a residential/ Dementia care home close to Wakefield town centre. The care home provides personal care and support to older people. All areas of the home are tastefully ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Roseberry Care Centre (England) Ltd Reviews in West Yorkshire (53)

9.2

Roseberry Care Centre (England) Ltd has a Group Review Score of 9.2 (9.179) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Roseberry Care Centre (England) Ltd must have a Review Score.

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Review of

Brantwood Hall Care Complex

from G M (Sister-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very helpful and accommodating. Assist with visits to appointments and hospital visits. All staff are very caring, and know member of the family is well cared for and safe.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThank you so much for your lovely review and for rating us 5*. With best wishes
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Review of

Brantwood Hall Care Complex

from S L (Friend of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
For the cost you charge they should have more food and the gardens need to be better not very nice to look at have noticed they don't come round with cups of tea in afternoons, the residents deserve a little bit more for what they pay.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThank you so much for taking the time to write a review. I have spoken with the Home Manager about your thoughts and she would be grateful to meet with you to discuss in more detail, in order to better understand where your concerns stem from.It's great that you rated our food and drink as 5*, thank you. As you will know each resident has individual dietary requirements and these are met in full by the team members. Food and drink are offered regularly and we have received no other concerns regarding this. In relation to the gardens, we are booked to have a commercial clean of pathways, walls etc, this week and you will no doubt have seen the new pots that our residents have planted up. We are always open to gardening suggestions, if you have any to share please pop them in the suggestion box in reception or share your thoughts with the Home Manager when you meet with her. With best wishes, Honor Keatley Group Business Development Director
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Review of

Brantwood Hall Care Complex

from K S (Husband of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well my wife is getting looked after better than ever, Better service and care, my daughter + I are happy
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThanks so much for your wonderful review.It's great to read that you and your daughter are happy with your wife's care.With best wishes,Honor Group Business Development Director
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Review of

Brantwood Hall Care Complex

from Claire P (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after. All staff are brilliant & so friendly.
They always go above & beyond.
I really don't have to worry about Dad.
Carry on doing what you do.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexWhat a lovely review, thank you so much for taking the time to share your thoughts.It's great to read that your dad is well looked after and that you don't have to worry. This makes a huge difference to new care seekers, reading your review, that actually not only will moving to Brantwood improve their loved one's wellbeing but also their own.With best wishes,Honor Group Business Development Director
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Review of

Brantwood Hall Care Complex

from Clare B (Granddaughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly + welcoming nothing is too much home is very clean + tidy.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThank you so much for making the time to leave a review and rate us as 5* - we really appreciate it.It's great for people new to care seeking to read what you have to say.With best wishes,Honor Group Business Development Director
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Review of

Brantwood Hall Care Complex

from J F (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Of all the the care homes I have visited, or have had relatives stay, I can honestly say that Brantwood Hall is the most caring, professionally staffed and reliable I know. Throughout my father's stay, I was kept informed of his condition at all times, was made welcome whenever I visited, and felt totally
secure that his needs would be catered for. I was listened to, and any concerns were responded to quickly and comprehensively. I think the overall feeling I had was that the staff genuinely tried their hardest to make people feel at home and important. In my experience this is rare. I felt reassured that my father was in safe, capable and caring hands. His room was lovely, warm and clean and his safety was taken seriously. Meals were tasty and varied and home cooked and he enjoyed them enormously. He actually left looking more sprightly than when he arrived! I'm grateful to all staff and am delighted that I happened upon such a well-run home that I would have no hesitation in using again.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThank you so much for your thoughtful review and 5 star rating! It's wonderful to read about you and your father's experience while he was at Brantwood Hall. Your review will be so helpful to new care seekers beginning to look for care home support for their loved ones. With best wishes.
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Review of

Brantwood Hall Care Complex

from Christine B (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing home and staff are all excellent, my only problem is the dementia patients/clients trying to get into his room, I have put a baby gate on to stop this. The manager is always nice and polite. The only problem really is not being able to get in, and having to get staff off the job to answer
the door.
Reply from Honor Keatley, Group Business Development Director at Brantwood Hall Care ComplexThank you for taking the time to write a review. It's great to read that you feel the home and the staff are excellent. I will discuss the issues you raise with the Home Manager, who as you say is nice and polite, to understand what can be done to resolve these. With best wishes.
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Review of

Brantwood Hall Care Complex

from Corrinne L (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has moved to Brantwood Hall on 30-8-24. She has settled well, and my family are very impressed with her care and the welcome my mum and family have received so far.
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Review of

Brantwood Hall Care Complex

from Alison J (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Brantwood in Dec 2022. Visiting is always a pleasure as the manager and staff are very friendly and the care home is warm and clean within a safe environment. From what I have seen, the food is amazing. Residents are given a choice, proper home-cooked well-balanced meals, with desserts.
Also drinks and snacks and the occasional ice lolly (in summer) are offered in between meal times.
Religion has been a big part of my father's life so I am grateful that the care home accommodates church ministers who visit him in his room on Sundays. We were also able to put a small piano in his room so when I visit I can play him some hymns which he likes to sing to.
I have peace of mind knowing that my dad is receiving his medications which are reviewed in a timely manner. Also, any hospital appointments are taken care of including booking transport.
It is also lovely to see that when it is a resident's birthday the staff make a fuss and decorate the lounge with bunting.
Reply from Chloe Benn, Home Manager at Brantwood Hall Care ComplexThank you for your lovely comment, I will definitely pass your kind words onto the staff team.
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Review of

Brantwood Hall Care Complex

from L D (Daughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very nice and the staff are very friendly. It's very clean and warm and always on the end of the phone when you call.
Reply from Chloe Benn, Home Manager at Brantwood Hall Care ComplexYour lovely comments are very much appreciated and these will be passed to the staff who will be delighted with your feedback.
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Review of

Brantwood Hall Care Complex

from John L (Husband of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brantwood Hall Care Complex delivers a very good service, caring staff, nice surroundings, making it a nice place to stay and visit.
Staff keep us up to date with everything.
Reply from Chloe Benn, Home Manager at Brantwood Hall Care ComplexThank you for your kind comments, I will relay back to the care team who will be thrilled.
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Review of

Brantwood Hall Care Complex

from Emma H (Granddaughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was moved to Brantwood Hall Care Complex in December 2023 due to safeguarding issues at a previous care home. Since he has been here, I have nothing but praise for every single staff member, they have been so supportive and understanding and caring towards my grandad and other residents.
My grandad has improved massively and is like a different person. He has made lots of new friends and loves the staff, he also doesn't ask to come home anymore which is very reassuring to us, as a family. We can't thank you all enough.
Reply from Chloe Benn, Home Manager at Brantwood Hall Care ComplexIt is a pleasure to look after your grandad and your review is very much appreciated. I will certainly pass this on to the staff team, it will mean a lot to them. Thank you.
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Review of

Brantwood Hall Care Complex

from Claire P (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in respite at Brantwood Hall Care Complex at the moment. I would highly recommend this care home. The staff give 100% and this is obviously their vocation. They are friendly, always smiling and very tentative to the residents, nothing is too much trouble. Patience of a saint springs to
mind. Thank you for looking after my father at this upsetting and worrying time.
Reply from Chloe Benn, Home Manager at Brantwood Hall Care ComplexThank you very much for your lovely review - I will pass your kind comments on to our staff team - I know they will be thrilled!
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Review of

Brantwood Hall Care Complex

from Andrew H (Nephew of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home, friendly staff. All residents treated with respect. The resident I visit seems to be happy with the home.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for your feedback, I will pass your comments on to the team.
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Review of

Brantwood Hall Care Complex

from M D (Niece of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's an amazing place to be in, the staff are amazing to be around. Everyone is nice and welcome.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for taking the time to review Brantwood Hall. It is lovely to read such positive comments.
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Review of

Brantwood Hall Care Complex

from P P (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed at Brantwood Hall after being discharged from the hospital, having been injured in a fall. We have visited other care complexes but found Brantwood superior in all areas. The staff are caring, the management accommodating, but most importantly, my mother is well cared for and content.
She has been encouraged to walk with her frame in a safe environment, and I have observed activities. Overall, I am very pleased with the care my mum is receiving.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for your lovely comments.
I am glad your Mother has settled well at Brantwood Hall.
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Review of

Brantwood Hall Care Complex

from Frank N (Brother of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always friendly helpful staff that take good care of my sister. My sister always says the food is good the staff look after her very well. If she has any medical issues the doctor will visit and prescribe special care that the staff will carry out.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for your feedback, I will pass your comments on to the team.
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Review of

Brantwood Hall Care Complex

from Derek M (Friend of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for a long time. I feel good for him being in such great care. I can't imagine a better place to be, and feel so thankful for the staff.
Reply from Nichola Williams, Regional Operations Manager at Brantwood Hall Care ComplexThank you for taking the time to leave a review; your kind comments and feedback will be shared with the team.
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Review of

Brantwood Hall Care Complex

from Stephen J (Brother of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for taking the time to review Brantwood Hall.
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Review of

Brantwood Hall Care Complex

from D H (Nephew of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good.
Reply from Carol Cochrane, Regional Operations Manager at Brantwood Hall Care ComplexThank you for your valued feedback, it is very much appreciated.
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