Care Homes Owned by Roseberry Care Centre (England) Ltd in Durham

I cannot fault the manager (Caitlyn) or the care nurses looking after my mother, from the initial respite care to the final end of life passage. However, it is not pleasant to see Dado rails hanging off, scruffily patched walls and flaky paint. A refurbishment would be highly recommended, together with net curtains for privacy. I would use this care home again as patients are well looked after with great dignity.

You are truly special people, and we will be forever grateful.

Very homely feeling in the home, warm welcome staff very friendly

Staff are very friendly and obliging.

Great home welcoming friendly staff. My nana has settled in great. Thank you.

I feel my nana has the care shes needed! Cant thank everyone enough.

Not enough fluids given throughout day, relative forgets to ask. Lack of visitor chairs. Kind and friendly staff will do anything for mum in law when can.

The best care I could ask for, for my nana. The girls who work here go above and beyond for my nana.

If I did have a complaint it would be about clothes going missing from the laundry room - but I'm not complaining because it is very difficult. (Mams clothes are all labelled up)

The home is very welcoming staff are really nice and helpful. Mam has settled in well and improved since hospital. Feels very homely and warm like a hotel. We feel safe leaving mam in their care.

Sadly due to dementia mum needed 24 hour supervision for safety and admission therefore arranged. As a family, we were made very welcome on the admission day and staff understood my upset and anxiety. Staff are always helpful, polite and come across as very caring. No permanent manage in post at present but told one starting end of October, which I feel will help everyone, staff, residents and relatives. Areas of the care home probably need some decorating and basic maintenance of doors, paintwork etc.

Been here 2 years so far. Things ok, I like it.

I have lived in Church View Care Home for eight years now and enjoyed most of the time here. The staff and carers are very nice, helpful and considerate. I like watching television. I am a supporter of Newcastle Football club. I like music and join in all the activities. I find it annoying when I have to buy my own soup, ginger biscuits and flowers.

If necessary I would use Church View for future respite.

Very disappointed with the level of Care my mam received! Multiple falls over the last year, the last one leading to a broken hip, faeces under her fingernails, food all down the front of her clothes, on numerous occasions faeces running out the bottom of her trousers and family having to change her, and the worst, mam lost her teeth so they thought it okay to put another person's in her mouth (perfect oral hygiene) and then we come to things going missing from her room, perfume, body sprays, clothes still with labels attached, and clothes in general! Then the horrific smell especially on the second floor! Stay well clear!

I am happy with the care and support my father receives in the home.

Overall, I am pleased with the care my sister is receiving.

My mam has been in almost a week now. The moment she got though the door she was made a fuss of and brought a cup of coffee. I knew she was going to be ok there. The staff are down to earth and have good relationships with the residents. I would highly recommend.

We moved here from another care home, can't believe the difference in my brother, he's so happy and talkative to family. On arrival at the home, we received a welcome from all staff we passed in the corridor on our way to his room, made to feel very welcome. His room is lovely and bright with fitted carpets which he didn't have in his last home although I did offer to pay for one because he is at risk of falling. They assessed his need before we arrived and had everything in place. The staff are great, popping in for a chat and making sure he's ok which is very reassuring for me. They do have lots of activities but haven't tried them yet as he's still settling in, they have a Halloween party next week which we are looking forward to.

My aunt has been at Church View Care Home for two weeks (and could be more depending upon her health). I and our family are very pleased with the standard of care given and excellent facilities. We are always welcomed by friendly staff, shown to my aunt's room (which is spotlessly clean and tidy). My aunt is very happy here and enjoys conversations with staff as well as taking part in a variety of activities (she only complains about the food but she's a fussy eater!). Thank you to everyone at Church View for your continued excellent hard work.