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Care Home Owned by Roseberry Care Centre (England) Ltd in Durham

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Roseberry Care Centre (England) Ltd in Durham

Only the locations & reviews in Durham for Roseberry Care Centre (England) Ltd are showing below.

View the details of all 26 locations (with 1758 reviews) owned by Roseberry Care Centre (England) Ltd

Roseberry Care Centre (England) Ltd Locations in Durham (1)

 - Browse 1 Care Home owned by Roseberry Care Centre (England) Ltd in Durham
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Church View
1 Main Street, South Church, Bishop Auckland DL14 6SL 
9.0 47 reviews
Church View, Bishop Auckland, Durham
"I cannot fault the manager (Caitlyn) or the care nurses looking after my mother, from the initial respite care to the final end of life…"   Read all 47 reviews
  • from £1,321 / week
  • 45 Rooms
Location Type Care Home

Church View care home, in Bishop Auckland, aspires to high standards of dementia care, thanks to a team of highly-skilled and qualified professionals working to modern care methods. Carers are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Roseberry Care Centre (England) Ltd Reviews in Durham (47)

9.3

Roseberry Care Centre (England) Ltd has a Group Review Score of 9.3 (9.266) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Roseberry Care Centre (England) Ltd must have a Review Score.

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Review of

Church View

from J A (Son of Resident) published on 31 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the manager (Caitlyn) or the care nurses looking after my mother, from the initial respite care to the final end of life passage. However, it is not pleasant to see Dado rails hanging off, scruffily patched walls and flaky paint. A refurbishment would be highly recommended, together with
net curtains for privacy. I would use this care home again as patients are well looked after with great dignity.
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Review of

Church View

from Tracy F (Daughter of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can never thank the staff enough for the love, care and dignity they showed our mam during her time with you. From the very beginning, every single member of staff treated her like family - and over time, you all became family to us too.
Nothing was ever too much trouble, and the kindness, patience
and compassion shown to both mam and our family will stay with us forever. Knowing she was safe, cared for and surrounded by such genuine people meant more than words can say.
Thank you for the laughter, the cuddles, the reassurance and for treating our mam with such warmth and respect right until the very end. We will always remember the love you showed her and the comfort you gave us during the hardest days of our lives.
You are truly special people, and we will be forever grateful.
Reply from Caitlin Hayes, Manager at Church ViewHi, thank you for taking the time to publish a beautiful review. It is great to hear your time with Church View has been positive. It is lovely to read and hear you felt your Mum had good care whilst with us and that this was also given to you all as a family. Best wishes.
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Review of

Church View

from Donna A (Mother of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely feeling in the home, warm welcome staff very friendly
Reply from Andrea Blades, Manager at Church ViewThank you Donna for taking the time to leave a review. I am delighted you have found Church View to be a warm and friendly environment.
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Review of

Church View

from Ann D (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are very friendly and obliging.
Reply from Honor Keatley, Group Business Development Director at Church ViewThank you for leaving a review. It's great for team members to read that they are appreciated.Best wishes,Honor
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Review of

Church View

from Lara L (Granddaughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home welcoming friendly staff. My nana has settled in great. Thank you.
Reply from Honor Keatley, Group Business Development Director at Church ViewThanks so much for your review and 5* rating!It's great to read that your nana has settled at Church View.Best wishes,Honor
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Review of

Church View

from Brad C (Grandson of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my nana has the care shes needed! Cant thank everyone enough.
Reply from Honor Keatley, Group Business Development Director at Church ViewThank you so much for taking the time to write such a great review and rate us 5*.It's great to read that your nanna has the care she needs.With best wishes.
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Review of

Church View

from S S (Son-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not enough fluids given throughout day, relative forgets to ask. Lack of visitor chairs. Kind and friendly staff will do anything for mum in law when can.
Reply from Paula Wood, Manager at Church ViewThank you for your comment.I will ensure that the drinks stations are fully stocked throughout the day
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Review of

Church View

from Holly C (Granddaughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care I could ask for, for my nana. The girls who work here go above and beyond for my nana.
Reply from Honor Keatley, Group Business Development Director at Church ViewWhat a fantastic review and rating - thanks so much for taking the time to complete a review.It's lovely to read that you feel your nana gets the best care. The team really go above and beyond and will appreciate the fact that you've included that in your review.With best wishes.
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Review of

Church View

from Nigel T (Mother of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in Church View Care Home for about 5 months. She was first upstairs and now downstairs. Mam needs 24 hour care and I must say the staff are great. She likes all meals and eats very well (better than when she was at home)
If I did have a complaint it would be about clothes going missing
from the laundry room - but I'm not complaining because it is very difficult. (Mams clothes are all labelled up)
Reply from Honor Keatley, Group Business Development Director at Church ViewThank you so much for your thoughtful review.It's great to read that your Mam is enjoying her meals. It really does give loved ones peace of mind to know that their relative is getting the care they need.I will speak to the Home Manager about laundry, thanks for raising it.With best wishes.
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Review of

Church View

from B W (Daughter of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming staff are really nice and helpful. Mam has settled in well and improved since hospital. Feels very homely and warm like a hotel. We feel safe leaving mam in their care.
Reply from Honor Keatley, Group Business Development Director at Church ViewThank you so much for taking the time to leave a review. People new to care seeking will o doubt feel a sense of relief reading your review particularly when you said you feel safe leaving your mam there.We can often forget the positive impact on the wider family as well as your loved one, receiving the direct care, thanks for the reminder.With best wishes.
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Review of

Church View

from Sharon T (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sadly due to dementia mum needed 24 hour supervision for safety and admission therefore arranged. As a family, we were made very welcome on the admission day and staff understood my upset and anxiety. Staff are always helpful, polite and come across as very caring. No permanent manage in post at present
but told one starting end of October, which I feel will help everyone, staff, residents and relatives. Areas of the care home probably need some decorating and basic maintenance of doors, paintwork etc.
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Review of

Church View

from K H (Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been here 2 years so far. Things ok, I like it.
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Review of

Church View

from Jean R (Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived in Church View Care Home for eight years now and enjoyed most of the time here. The staff and carers are very nice, helpful and considerate. I like watching television. I am a supporter of Newcastle Football club. I like music and join in all the activities. I find it annoying when I have
to buy my own soup, ginger biscuits and flowers.
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Review of

Church View

from S W (Wife of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband stayed for one week respite. All staff members I observed treated him very well, some were quite exceptional.
I have some reservations regarding changes of clothes from day wear to night wear.
During his stay, I'm not sure of the routine regarding shaving but I did shave him as needed!
With
his dementia there can be periods of anxiety but he seemed settled during all my visits.
If necessary I would use Church View for future respite.
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Review of

Church View

from Ann G (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed with the level of Care my mam received! Multiple falls over the last year, the last one leading to a broken hip, faeces under her fingernails, food all down the front of her clothes, on numerous occasions faeces running out the bottom of her trousers and family having to change her,
and the worst, mam lost her teeth so they thought it okay to put another person's in her mouth (perfect oral hygiene) and then we come to things going missing from her room, perfume, body sprays, clothes still with labels attached, and clothes in general! Then the horrific smell especially on the second floor! Stay well clear!
Reply from Nichola Williams, Regional Operations Manager at Church ViewThank you for taking the time to leave a review, I'm sorry your experience of Church View was not to the standard expected. We value your feedback and this will be discussed with the team at Church View.
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Review of

Church View

from Paula C (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Church View now for 6 months. Initially, there were a few 'teething troubles', however, these were resolved after speaking to the manager.
All the care team are fantastic and have a great, friendly relationship with my father. He loves it here, and is really settled, and has
no complaints at all.
The care team do try their best, even though they are always extremely busy.
I am happy with the care and support my father receives in the home.
Reply from Audrey Till, Manager at Church ViewMany thanks for your support and kind review, we enjoy spending time with your father and caring for him.
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Review of

Church View

from Alfred M (Brother of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are always areas that can be improved, however, given the pressures they are under - staff/patient ratio - all grades of staff perform to a very high standard.
Overall, I am pleased with the care my sister is receiving.
Reply from Peter Seaton, Manager at Church ViewMany thanks for your review, we work hard to continuously improve our service.
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Review of

Church View

from Angela A (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I turned up unexpected to view the care home as a possible permanent home for my mam. I felt welcomed and immediately felt the community spirit. The lady who showed me around was very helpful. I got talking to one of the residents in the lounge and nothing but praise was said about the home and the
staff, so that was the decision maker for me.
My mam has been in almost a week now. The moment she got though the door she was made a fuss of and brought a cup of coffee. I knew she was going to be ok there. The staff are down to earth and have good relationships with the residents. I would highly recommend.
Reply from Audrey Till, Manager at Church ViewHi, many thanks for your kind support.
Kind regards, Manager.
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Review of

Church View

from Barbara B (Sister of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved here from another care home, can't believe the difference in my brother, he's so happy and talkative to family. On arrival at the home, we received a welcome from all staff we passed in the corridor on our way to his room, made to feel very welcome. His room is lovely and bright with fitted
carpets which he didn't have in his last home although I did offer to pay for one because he is at risk of falling. They assessed his need before we arrived and had everything in place. The staff are great, popping in for a chat and making sure he's ok which is very reassuring for me. They do have lots of activities but haven't tried them yet as he's still settling in, they have a Halloween party next week which we are looking forward to.
Reply from Nichola Williams, Regional Operations Manager at Church ViewThank you for taking the time to leave a review, your kind comments will be shared with the team at Church View.
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Review of

Church View

from J P (Niece of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Church View Care Home for two weeks (and could be more depending upon her health). I and our family are very pleased with the standard of care given and excellent facilities. We are always welcomed by friendly staff, shown to my aunt's room (which is spotlessly clean and tidy). My
aunt is very happy here and enjoys conversations with staff as well as taking part in a variety of activities (she only complains about the food but she's a fussy eater!). Thank you to everyone at Church View for your continued excellent hard work.
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