Care Homes Owned by Roseberry Care Centre (England) Ltd in North Yorkshire

From the moment I walked into the home I have felt comfort, the staff showed me a room, I loved it straight away, as the patio door looked out on to the field, I knew this was where I wanted my dad to be for however long we had left with him, sadly that wasn't long, but in that short time, I did feel comfort from the staff as all of them looked after us as well as my dad, I have nothing but love for making our time with dad peaceful and respectable.

Upon visiting my nan (who I don't see very often due to work commitments) it was lovely to visit her. My nan looks well in herself and very well cared for. The caring staff was lovely towards myself and sister. The attitudes were lovely and it was an enjoyable visit. Thank you!

First impressions very welcoming staff a very happy atmosphere and my husband is settled and happy and so am I thank you for looking after him so well.

My father came to South Park from hospital as the home he had previously been in didn't feel they could provide the ongoing care he needed. Prior to accepting the place offered we paid a surprise visit around 18.00 hours one evening. We were warmly received and the member of staff we met was more than happy to show us around. All the staff we bumped into that evening appeared to be happy in their work.

The home is a tired structure, and feels like it needs some significant investment, but please don't let that put you off. The care provided to my father was brilliant. The medical staff were eager to learn all about him to help them understand what his specific needs were. Although he was only with them for a number of weeks I was more than happy with what was done for him, but also what I saw provided for other residents.

All the staff we met over this period had a cheerful demeanor and were happy to chat with the relatives of the residents. It's the care that matters.

My husband received excellent care in the four months he was here at South Park. I would have loved him to have been able to stay here longer but the distance from home to visit was too far for me to visit as much as I would have liked.

It is a great relief to be confident that my husband is in very safe hands, and in such a caring home. Thank you!

Mum was at South Park for just over 2 years. She has significant nursing needs and received excellent care from the staff who treated her with dignity and respect. All staff across all teams, including management, were friendly and welcoming and showed exceptional patience with my 89 year old father with dementia who visited mum every day and whose condition deteriorated considerably over time. My only complaint would be around the fabric of the building which was dated and poorly maintained in places. Mum's room was in poor condition with peeling wallpaper, scuffed paintwork and the sink hanging off the wall all the time she was there. The home has 2 lifts but both were out of order at the same time on numerous occasions meaning my father could not visit due to his inability to climb the stairs to mum's first floor room, and mum could not attend activities as they were all held on the ground floor. It would definitely have improved her quality of life had these issues been addressed.

The premises are appealing and well-maintained, and they have a wide range of facilities. There is a good range of activities for guests, appropriate to their needs. Food and drink needs are fully satisfied and the place has the highest food safety rating. The staff, however, are the best aspect, invariably and without exception kind, caring helpful and all-round cheerful and smiling.

The staff are very welcoming and work very hard, all have time for a chat and make you feel like one of their family. There was a lot of entertainment in the lead up to Christmas and every resident got a Christmas present from the home and also a gift from Father Christmas. My husband is bed bound most of the time but the staff try to involve him in activities sometimes on a one to one basis. They also help him with his meals as he can't feed himself. I appreciate what they do for him.

My partner has been here for 5 weeks and has received fabulous care and assistance with all here needs. I would not hesitate in giving this care home an excellent rating.

Very pleased with the love and care show to my mother over the last 3 years she has been here. Definitely no complaints.

I have found all staff to be very professional and they all have time to speak to me if I need any advice. My mother is very happy and settled at South Park Care Home. She has dementia and requires every aspect of her day. She is very happy with the staff and she thinks of them as family. They are very kind to her. Some of the facilities are a little tired but adequate.

Excellent staff, felt like part of the family, will miss them all.

So pleased I chose this nursing home for my mum. Couldn't wish for more caring and efficient staff, all across the board. Can't speak highly enough of the home. Thank you.

Mum moved into South Park Care home in Feb 2024. She wasn't the easiest of people to deal with due to Dementia and her strong character, but the staff showed patience and kindness towards her and she has now got a good relationship with them. Unfortunately, she no longer recognises me, so this is very reassuring. The staff always had time to talk to Dad (92 years of age) and me when we visited. In May Dad started to get forgetful and ended up in hospital for 2 months where he was diagnosed with Dementia too. We managed to get him into South Park on a temporary stay, but thanks to the staff working hard behind the scenes he is now there permanently. This is a great comfort to our family knowing that Mum and Dad are still together after 69 years. I cannot thank the Staff at South Park enough for their patience with Mum, their time helping Dad settle in and going out of their way to keep Mum and Dad together.

My mother has been very happy in the care home having been a resident for nearly 4 years. The carers are kind, caring and meticulous in reporting medical changes. They also respond to any concerns I may have. The nursing staff are quick to respond to issues and are prompt in contacting me regarding any actions they take (calling on GP or community nurses. On a general note, there are regular activities for the ambulant wheelchair residents. There are many bedbound ones who I would like to see more engagement with. This one-to-one would obviously require more staff time. More hairdressing, nail painting and music playing would be appreciated for example.

Good care, love them all.

Mum has been in South Park for 15 months, during this time all staff (clinical and management) have remained supportive in offering the best care to my mum, also to family. Always approachable even at the busiest of times of the day. I have nothing but praise for high level of care given to Mum. The only minor flaw with South Park is that the bedrooms could do with updating.

Dad was so well looked after in the short time he was with them, which helped us massively as a family. A great place with the most amazing team!

Staff were friendly and most helpful, both to my stepdaughter and myself while caring for her father and my husband. Thank you all sincerely.