Roseberry Care Centre (England) Ltd in South Yorkshire | 4 Care Homes

Review of
Chapel Lodge
from Alayna M (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Chapel Lodge for five weeks. She has received very good care from the staff there, who are always pleasant and attentive and take care of all Mum's needs. Her room is lovely and a good size. The home is very clean. Management have been very supportive from our first visit

and are very welcoming on our daily visits.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us.

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Review of
Moorend Place Nursing Home
from K G (Daughter of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

This nursing home is one in a million.
My mum has dementia and moved here after I had looked after her at home and I could no longer keep her safe.
It is such a difficult time and along with this you see and hear of so many terrible experiences that other families have in other establishments.
But

from day one the manager and the wonderful staff team have been so supportive to my mum and her needs as well as to us as a family.
I am very grateful to all concerned. I know that my mum is happy and content, her needs are recognised and met but they go above and beyond that. She is treated as an individual which is very important to me.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for kind feedback. Its lovely to here you have had a positive experience in our care home.

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Review of
Moorend Place Nursing Home
from Susan H (Daughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives in the home. The staff work so hard and have always shown care and respect for mum. They update me with any issues and are always quick to contact the doctor if they are concerned in any way. My mum seems very happy there and responds well to all the careworkers

and seems to genuinely care for them. The activity's are well planned and varied and i feel a lot of work , thought and care goes into to them. The only issue was the home was a little tired but recently it is having an overhaul and decorating is underway. The colours chosen are lovely and have brightened it up so well. A big thank you to the staff for the outstanding care they are giving. THANKYOU XXX

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback and we will pass on your comments to staff. We are constantly looking to improve the environment at Moorend.

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Review of
Chapel Lodge
from Amanda A (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My mum was transferred to chapel Lodge in May after a short period at a different home.
We are more than happy with the care my mum as received so far at Chapel Lodge . All staff have been kind, caring and considerate towards my mum,nothing seems too much trouble.
We had our concerns and the manager

made us feel comfortable about the move he answered all our questions and more to put our minds at ease.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us.

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Review of
Moorend Place Nursing Home
from Claire H (Friend of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

The home is very welcoming, the staff are lovely and the residents are well cared for. I visited a family friend, the manager was very welcoming. It has a very homely feel.
I would highly recommend this care home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind feedback - i shall be sure to share with the staff.

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Review of
Chapel Lodge
from M B (Niece of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

We were made to feel welcome and at ease from start to finish, and nothing was too much trouble. Our relative was only there a short time, but was looked after and cared for very well. The staff were wonderful with her and treated her with respect and dignity.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us

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Review of
Chapel Lodge
from J W (Wife of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband was in for only 2 months before his death. He was treated with kindness and dignity by all members of staff. I was always welcomed and nothing was too much trouble, I would recommend Chapel Lodge to anyone.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us

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Review of
Chapel Lodge
from C C (Daughter of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum has only been in a short time, but we are very happy with her care. Staff are always very helpful and are happy to discus any concerns. Mum's not just left in a room, they encourage her to move and keep stimulated with activities, as her family we've no regrets of her moving into care, which was

a big concern for us.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us

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Review of
Chapel Lodge
from Alison R (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Was a a family feel that our dad is getting excellent care at Chapel Lodge. The day staff are all lovely and very caring.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us

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Review of
Norbury Court
from R L (Daughter of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care given to my father. All staff are friendly, approachable and caring. Fantastic support given to my father and to his family. Special thanks to two members of staff, in particular, all the other staff are amazing too!

Reply from Maria McUrich, Regional Support Manager at Norbury Court

Thank you so much for your kind words, I will share this with the care team .It is our aim to ensure the best possible care is given in a friendly, professional and empathetic way to all our residents .

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Review of
Moorend Place Nursing Home
from SHARON E (Friend of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Absolutely fantastic care given by all the team. Would recommend to anyone looking for care for a friend or relative. Mum overall happy there and apart from her condition seems happy there. Only issue is clothing even with names in is still not getting returned

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your positive feedback. Regarding the laundry we will endeavor to locate all missing items and ensure that they are returned.

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Review of
Moorend Place Nursing Home
from M E (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Moorend Place for quite a few years now. I cannot adequately describe in words how wonderful the staff are. My Mum, and all the other residents, are treated with such loving kindness. Dementia is such a difficult and complex condition and manifests in so many ways, but

the staff demonstrate such an in-depth knowledge and understanding of the condition in the ways they care for those with dementia. Residents are treated with such love, patience and kindness always, and never more so than when they are distressed or upset. The staff are all exceptional. It is also a home with lots of fun, joy and happiness. Everything is done to make it a home from home and there are so many lovely activities for residents and families to enjoy. The staff are also amazing in providing support to families. I cannot speak highly enough of them.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind and positive feedback. I will ensure that this is shared with staff. Your support of Moorend is recognised and we are most grateful for everything.

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Review of
Moorend Place Nursing Home
from Tracy K (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Moorend Place were quick to take my Dad from a confusing hospital environment and help him settle into his new home smoothly and with great love and care. Every need was met and no request was too small or insignificant. All the staff were brilliant and he particularly enjoyed some banter with the male

carers, keen to bring out that lovely smile of his. Highly recommend this care home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback, this will be passed onto staff. It was am honor to care for dad for time he was with us.

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Review of
Moorend Place Nursing Home
from R A (Sister-in-law of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The only downside the care home is the laundry. Its very rare my sister-in-law has her own clothes on despite everything she has labels in.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

We are very sorry to hear this. The Home Manager will look into this and speak with you on your next visit.

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Review of
Chapel Lodge
from T M (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum has been here she is very well looked after, staff are so friendly, the manager is so prompt in anything we ask. Very happy, like home.

Reply from David Monaghan, Home Manager at Chapel Lodge

Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us.

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Review of
Norbury Court
from J G (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Has been a dreadful experience - the home is understaffed, the moral is through the floor.
Food choices are dreadful. The level of care given is in need of a full review. I feel the problems stem from lack of proper management + leadership. Not surprised it was put into special measures.
But a new

manager is now in charge & I feel a change already. The rooms ae cleaner, the smell is reducing + hopefully once she has more time it will be much better for relatives & residents to be there.

Reply from M Benson, Regional Operations Manager at Norbury Court

Thank you for taking the time to share your feedback. We are truly sorry that historically, your experience of our home was not positive. We acknowledge that in the past the service faced significant challenges. However, we are pleased to share that since the appointment of our new manager and new regional operations team, we have made substantial improvements, which we are delighted to say has been recognised in the recent CQC inspection which has just been published: the home is no longer in special measures & has been awarded "Good" in Caring, which reflects the dedication of our staff & the improvements made.We have actively responded to feedback & remain committed to delivering high- quality, person-centred care & we will continue to work hard to ensure this is achieved & sustained.If you would like to discuss your experience further please do not hesitate to contact the new manager directly - we welcome all feedback as part of our journey to ongoing improvement.

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Review of
Moorend Place Nursing Home
from Helen P (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

The staff at Moorend Place are exceptional. The staff genuinely seem to care for the residents and your loved one is cared for as an individual. The staff at Moorend consistently go above and beyond to make the experience for the resident and their families as comfortable and as comforting as possible.

The staff have a "nothing is too much trouble" attitude, always willing to help. The communication with family is outstanding and the manager will respond to e-mails even out of hours and when she is off work. The lack of staff turnover speaks volumes, in what must be a difficult, sad and stressful environment. My Mother had been a resident at Moorend since 2020. When my Father was diagnosed with dementia, and needed residential care, the staff at Moorend created a double room which allowed my parents to be together for the last 3 weeks of my Mothers life. We truly believe that my Mother was, and my Father is, in the very best place, we couldn't ask for more.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind feedback. Caring for your parents has and is a privilege.

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Review of
Moorend Place Nursing Home
from Frankie H (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Moorend Place and all their wonderful staff have been a godsend over the past 4+ years. When Mum's dementia deteriorated during Covid, we wanted to find a residential home that would always put Care and Kindness first. At Moorend Place this is definitely a priority. They went over and beyond to settle

Mum into her new surroundings and have always been there to support Dad too.
Mum passed away in Dec 2024 just a few weeks after our Dad joined her at Moorend. The staff couldn't have done any more to support us through this extremely difficult time.
Our relationship with Moorend Place now continues with Dad. As another difficult chapter begins for our family we know Dad is in safe hands.
As my sister and I both live abroad, good communication is essential. The manager and staff are exceptional in this regard. We have built up a good relationship with the home over the past 4 years and this provides us with much needed peace of mind.
A massive thank you to you all.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your ongoing support of Moorend Place. We were honored to have cared for Mum and it has been a privilege that you also trusted Dad in our care.

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Review of
Moorend Place Nursing Home
from D F (Husband of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife has not been in the care home that long, bit I have been very pleased with the care she has received ALL the staff are excellent and the patients are always their first priority.
The home and rooms are always kept very clean. Activities have been limited due to the weather but will improve

in the coming months.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind words. We will pass this onto staff. Activities are something that we are constantly working on. Keep a look out on the notice board for up and coming events.

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Review of
Moorend Place Nursing Home
from Maria R (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Moorend Place for 18 months now and it really does feel like home from home.
The staff are professional but still manage to treat everyone as family. They take the time to come and chat with me and my mum when I visit and always check how I am doing too.
Each time I

visit I witness genuine love and kindness from the staff towards the residents around us. If my mum is feeling sleepy - especially in the afternoon - they will make her comfortable in bed for an hour instead of leaving her to sleep uncomfortably in her chair - which I think is lovely.
The space is utilised well. There are 3 lounges and 2 dining rooms, which gives it a cosy feel, instead of one large room. I join my mum for lunch sometimes and the food is really good (especially the puddings).
The activity staff are incredible and make a great effort to involve everyone as much as they can and make them feel special and important. The calendar is always busy with events.
A lovely home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your review. We will pass this onto all the staff. Our activities team are working on more events over the coming weeks so there will be more to add to the calendar.

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Care Homes Owned by Roseberry Care Centre (England) Ltd in South Yorkshire

Roseberry Care Centre (England) Ltd Locations in South Yorkshire (4)

Roseberry Care Centre (England) Ltd Reviews in South Yorkshire (297)

Chapel Lodge

Moorend Place Nursing Home

Moorend Place Nursing Home

Chapel Lodge

Moorend Place Nursing Home

Chapel Lodge

Chapel Lodge

Chapel Lodge

Chapel Lodge

Norbury Court

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Chapel Lodge

Norbury Court

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

Moorend Place Nursing Home

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