Roseberry Care Centre (England) Ltd in Northumberland | 4 Care Homes

Review of
South Bebside Care Home
from K M (Brother-in-law of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent and caring staff.

Reply from Vicki Rees, Regional Operations Manager at South Bebside Care HomeThank you for taking the time to complete a care review, we appreciate your feedback and will review the response scores to support with continual improvements in the home.

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Review of
South Bebside Care Home
from Barbara B (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

From the time my mum was admitted to South bebside care home, she has been cared for like a family member. The team are all committed , caring and respectful of her needs. I know my mum is safe , happy and fed well. And settled down quickly. They are a great support to us too

Reply from Jacky Reed, Manager at South Bebside Care HomeThank you for your feedback. We take all feedback constructively and will speak with the company around developing more en-suite room

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Review of
South Quay Care Home
from Viv M (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Mam Mam lived in this home from April 2023 until she passed away at the end of September. I always found it friendly and inviting. The staff were great and took time to get to know Mam and understand what she liked and didn't like. There was always something going on which she loved. The place was

always clean and warm and there was never any bad smells which i worried about before she went in. There was a sense of family in the home which i found comforting and i am confident she was always well cared for, valued and safe.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you for your kind words. We miss your mum. She was part of the South Quay family, and she will always have a place with us here. I will pass your comments on to the staff.

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Review of
South Quay Care Home
from C P (Son-in-law of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

My mother-in-law lived in the home for well over 2 years. She loved it there and i always felt she was loved, well cared for and safe. She enjoyed the outings and activities and made lots of friends. The staff are great - they have fun with the residents but are professional and are great at understanding

the residents and their families. The place has a welcoming feel, rooms and communal areas are clean and well kept and seem very suited to the needs of those who live there. My wife found the management team very responsive and she often commented she felt that they were in partnership for her mother's care. I would have no hesitation recommending South Quay to anyone looking for a great place for someone they love.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThankyou so much for your kind words the staff loved looking after her and she is a great miss at South Quay.
I will pass on your comments to the team.

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Review of
South Bebside Care Home
from Lynne M (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My mam was really anxious and upset about coming into the home. However, the staff have been amazing and made sure she and the family were 'at home' and safe and well. The result....mam absolutely loves it here!! I can't thank all the staff enough they work so hard and are lovely x

Reply from Jacky Reed, Manager at South Bebside Care Homethank you so much for your ongoing support, welcome to the South Bebside family

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Review of
South Quay Care Home
from Carole P (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Mam lived at South Quay for two and a half years and loved it. She felt safe, cared for and loved.From the minute we first walked in it felt warm, friendly and secure.During her stay all staff were amazing. Always on hand to help and support her, have a laugh with her or just chat or spend time - she

loved the outings. The team formed a partnership with the family so that Mam's best interests were always front of mind and their care and compassion shone through - they had an instinct for knowing when something wasn't quite right and involved us throughout. When we brought her home from hospital on palliative care they were devastated but were professional and caring, going above and beyond to ensure her care was exemplary. They supported the whole family through this process and are continuing to support us now even though Mam has passed. The building is clean and well maintained, its not the Ritz but its homely and residents feel like family. Can't recommend this place highly enough.

Reply from Charlotte Shiels, Manager at South Quay Care HomeWe miss your mam so much and it was an absolute pleasure to fulfil her final wishes to pass at South Quay. All the staff are so appreciative of positive feedback thank you so much for your kind words I will pass them on to the staff.

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Review of
South Bebside Care Home
from Nicholas T (Son-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

From our first contact until my father in law became a resident, we cannot fault the staff, the care, the food, the communication, and the outstanding cleanliness of every area of the home. A very caring environment, plenty of fabulous outings for the residents. Truly exceptional in very way.

Reply from Jacky Reed, Manager at South Bebside Care Homethank you for your review, the home and the home team appreciate your support

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Review of
South Bebside Care Home
from M R (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

A lovely cosy atmosphere always feels homely and welcoming. The staff are very kind and caring to the residents and visitors. The needs of the residents are met with professionalism, care and understanding, in a beautiful home from home. I would not hesitate in allowing any of my family to go there.

Reply from Jacky Reed, Manager at South Bebside Care HomeThank you for the kind words, as always. we appreciate all the support that you give to us as a home and team

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Review of
South Bebside Care Home
from M B (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home provides an exceptional service caring for my father, who has dementia, and I have total confidence in their ability as they are very friendly, helpful and compassionate. The accommodation is excellent, the meals are first class and they provide lots of varied activities.

Reply from Jacky Reed, Manager at South Bebside Care HomeThank you for you kind words, you are an amazing support to the home

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Review of
Lowgate Nursing Home
from Barrie S (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

My father was welcomed to his care home really well. Multiple staff members have popped in to introduce themselves. All have been cheerful, friendly and informative. We couldn't have asked for a nicer welcome. They have all made a positive impression. The care given has been constant, appropriate and

respectful. We are so happy that my father has settled so quickly. The food has been plentiful and home cooked.As visitors we have been treated with courtesy and consideration.

Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you so much for your kind feedback, we are really pleased to hear that your dad is happy and settled. This means a lot to the team, knowing that our care is making positive difference.

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Review of
South Quay Care Home
from L K (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Mam was a resident for approx 20 minths and was always treated with care and compassion by all members of staff. As a family we always felt listened to and any requests we made were accommodated where possible. We felt confident that mam was always looked after and safe.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you so much for your review. I will pass on your comments to the team, it was a pleasure to look after your mum she will be a miss to us at South Quay

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Review of
Lowgate Nursing Home
from J W (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My friend came into Lowgate while having to come to terns with a diagnosis of M.N.D and the inevitable deterioration this would lead to. The staff home treated and cared for her sensitivity, coped well with difficulties associated with her dementia, and responded well to her individual needs. We all

feel this has been a good move and she is in the best place for her current and future needs.

Reply from Lyndsay Mackay, Deputy Manager at Lowgate Nursing HomeWe would to thank you for your kind review, I will pass on your kind comments to the team.

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Review of
Lowgate Nursing Home
from H M (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Lowgate has been a god send for us when we were told after a short hospital stay that our parent could not return to his care home and we had to find one that could cater for his needs we were very stressed looking round nothing worked until we came to Lowgate. We were met by smiles and told nothing

was too much trouble and they meant it. They are amazing caring staff who also encourage and support the family. V.E. Day was a high light we got to share a meal as a family!!

Reply from Lyndsay Mackay, Manager at Lowgate Nursing HomeThank you for taking the time to review Lowgate care home. VE day was great day for everybody and was lovely to see families reconnecting and enjoying a family meal together. I will pass on your kind comments to the team.

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Review of
South Bebside Care Home
from Brenda W (Partner of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

My partner was in the are home for five weeks. I was very satisfied with his care. Plenty of activities and he loved Bobby the dog. I would definitely place him in the home again if the occasion arouse and there was a room available.

Reply from Jacky Reed, Manager at South Bebside Care HomeThank you for your kind words, daily we try are best to give people the best care and support. We will let you know if we have any availability

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Review of
South Quay Care Home
from Michael B (Son of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

Excellent experience, good levels of care for my Dad, food good and varied. Care home clean and tidy. Good levels of maintenance evident.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you for your review we are so pleased to be caring for your father he is a lovely man and has such a character.

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Review of
South Bebside Care Home
from Karin T (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My mam came to South Bebside Care Home 1st May 2025 for respite with the view to long term/ permanent.I was very undecided whether to do this but I've never looked back, the staff are fabulous, rooms very spacious, lovely lounge/ dayroom and very pleasant family conservatory.The meals are lovely and

plentiful and lots if choice.Mam is a very private person who doesn't mix but she is joining in, going in day trips, hairdresser and nails painted every week.Im over the moon with my decision as all staff are very approachable very friendly and go that extra mile to help.

Reply from Jacky Reed, Manager at South Bebside Care Homethank you so much for your review, it means a lot to the home team the lovely feedback. we continue to strive to deliver the best care and support we can

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Review of
South Bebside Care Home
from N R (Friend of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Great atmosphere
amazing staff
Super friendly enviroment
Always having fun
Games and activities every day keeping residents busy
Very clean and tidy home
Very cute resident dog
No problem too big or small

Reply from Jacky Reed, Manager at South Bebside Care Homethank you so much, we have amazing support from loved ones, families and friends, who make us strive to be the best we can.

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Review of
South Bebside Care Home
from Jill B (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

South Bebside is very homely with a lovely atmosphere , the management and the staff can't be more helpful and are very friendly , they treat the residents like their own family with respect and dignity , there are always great activities going on and some residents go on an outing every week making

it a special day for them , they help the residents to engage with each other to make them all feel welcome , when you walk in you get a warm friendly atmosphere and I just can't fault it or the care my relative received from the brink of death from one care home to back on her feet to go to her own home , it's just a wonderful place to stay and if you ask other residents they will say they are very happy there , if you do get a place here consider yourself very lucky , it's the best home in Blyth in my eyes , you can go anytime of the day and the standard of care never changes , it's a fabulous home 10 out of 10 .

Reply from Jacky Reed, Manager at South Bebside Care Homethank you very much for your feedback as always we strive to make everyone welcome

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Review of
South Quay Care Home
from Sandra M (Husband of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. My husband was ony in for a short while as he was very poorly and not expected to live much longer. The staff kept me informed every day and telephoned when I wasn't there. My husband's room was very basic but was perfect for his needs. They were decorating everywhere

while he was in there so looked very clean and fresh there seemed to be a lot of activities on but my husband couldn't get out of bed but they opened windows so he could hear the singing. Sorry can't comment on the food as he didn't really eat before he went in there. Thank you to all the staff they do an amazing jo.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you for your review. It was an absolute pleasure to look after your husband. I will pass on your comments to the staff team and thank you once again for your kind words.

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Review of
South Quay Care Home
from Christine L (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My mum moved into South Quay just before Easter having been diagnosed with terminal cancer in February. We kept mum at home as long as we could but there came a point when we had to accept we couldn't provide the care she needed. It was with trepidation that I first went it to have a look around. I

always believed we would be able to look after Mum and it was really difficult to hand her care over to strangers. Right from the start the staff were so warm and welcoming and mum hit it off with several staff and she felt happy to be there. The staff were amazing, always accommodating to mum and to us when we visited. Mum made friends with staff and residents and we visited every day. As mum deteriorated the staff stepped up and were just amazing. I have always felt they genuinely care for their residents and they treated my mum with the utmost respect right up to and after she passed away. I can not thank them enough for their care and kindness throughout her time with them

Reply from Vicki Rees, Regional Operations Manager at South Quay Care HomeThank you for taking the time to complete a care home review. It is hard decision to move a loved one into a care home and entrusting the care of a loved one into the hands of strangers. The staff strive to make a difference daily to all residents in the home and it was a pleasure and an honour for the staff to give care and support to you mum during her final journey. I will pass on your kind comments to the staff team.

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Care Homes Owned by Roseberry Care Centre (England) Ltd in Northumberland

Roseberry Care Centre (England) Ltd Locations in Northumberland (4)

Roseberry Care Centre (England) Ltd Reviews in Northumberland (213)

South Bebside Care Home

South Bebside Care Home

South Quay Care Home

South Quay Care Home

South Bebside Care Home

South Quay Care Home

South Bebside Care Home

South Bebside Care Home

South Bebside Care Home

Lowgate Nursing Home

South Quay Care Home

Lowgate Nursing Home

Lowgate Nursing Home

South Bebside Care Home

South Quay Care Home

South Bebside Care Home

South Bebside Care Home

South Bebside Care Home

South Quay Care Home

South Quay Care Home

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