Care Homes Owned by Roseberry Care Centre (England) Ltd in Northumberland

The South Bebside Care Home in my opinion is 10/10 excellent the time they all are willing to give for not just residents but families is second to none. They are always trying to motivate & encourage all residents to try new things & are always celebrating every day they can. The top priority in every thing they do is the residents & their comfort wellbeing & dignity.

The only negative for my Mum has not been having her own toilet otherwise all has been good for her.

Thanks south quay for making this my Dads happy home x

What stood out the most was their efficiency. The team showed an incredible attention to detail, identifying potential risks and prioritizing her care needs within an amazingly short timeframe. The staff are so friendly and welcoming, which gave me and the family total peace of mind. Thank you all for your professionalism and warmth!

My Dad came to South Quay for respite first and we couldn't believe how caring and supportive they were in settling Dad (who has Dementia). Dad is now a resident and I can honestly say the whole team are fantastic in meeting his needs and supporting our family. Food is very much old school just what he likes especially the puddings. Entertainment and activities are brilliant, I've even joined my Dad in having a dance and sing along ! There are some individual staff who go above and beyond for my Dad..I just can't name them here. We call here Dad's Happy Home ;)

I visit my friend who lives in South Bebside often and find the home to be a very welcoming place, always very clean and tidy, smells nice. The staff are amazing and will go the extra mile for the residents they care for there the best team anyone could wish for for there loved ones.

Very friendly and helpful staff. Home from home.

My grandma is a resident here at South bebside , she is well cared for all her care needs are met with support and dignity from all of the staff. My grandma has came out of her shell and is making friends with the residents which is lovely to see and also getting involved with the activities that Dawn and home provide. I can't thank Jackie the home manager enough for the support and guidance she gives to our family and listening to our needs for our grandma. My grandma is always looking presentable and her bedroom kept immaculate. The food choices are great and so much selection for the residents with all the little added extra bits that come out throughout the day on the tea trolley.

Absolutely excellent standard of care and cleanliness. The staff are faultless in their care and attention. The care home manager is so friendly, supportive and approachable. Adjustments were happily made to accommodate a restricted palate, and every effort is made to ensure my Lady is eating properly. There are plenty of activities for the residents to do, and all of the residents are very well presented (no messy hair or dirty clothes). Nobody seems to be left out (unless they prefer to be left alone) and everyone is welcome in the communal areas, or they are free to have five minutes to themselves in their own room. I couldn't recommend a better place for a loved one to retire.

Was well looked after by caring and attentive staff. Name badges!!!

We used Dolphin View Care Home for end-of-life care for my relative and they were fantastic from my first enquiry right through to the hospital discharge. Unfortunately my relative was only at the home a very short time, but during that time they were treated with dignity and respect, which we are so thankful for. The home has beautiful sea views, a friendly and committed staff team and a good range of activities on offer.

My grandmother was a resident of the carehome for approx two years. she was treated beautifully by all staff and me and my family could not be happier with the services provided. all the staff treated my grandmother like their own, and without a shadow of a doubt saw her as not only a client but a best friend. due to her dementia, she could be very challenging at times, but the staff went above and beyond to accommodate to her needs, meaning she did not have to be sent to a specialist facility, which would have altered her precious routine, strip her from familiar surroundings that provided her with comfort, and kept her near family. I cannot praise the staff enough, and it meant so much to the family seeing so many of them attend her funeral, such personalised care, allowing us to go about our days comfortably knowing she was being so brilliantly cared for up until the very end. Thank you dolphin view for all you have done

No issues at all, feel my mother is being kept well, clean, tidy and safe. She is very settled in the home at the age of 98. The staff are very helpful, pleasant and hardworking. I am happy to have my mother in Dolphin View

The staff are caring, helpful and compassionate. They ensure visitors are greeted warmly offering tea/coffee and support.

While my husband Robert was in Lowgate for respite care he was cared for well and on my visits staff were courteous, helpful and supportive to us both. I would recommend Lowgate for any future care needs.

Full marks to the staff at South Bebside. They are so proactive in marking celebrations for the benefit of the residents. Thank you for all your hard work and for supporting my brother.

P.s. just visited since I wrote the last review. My brother's room was spotlessly clean. Everything in his toilet are was neat and tidy and well stocked.

I can tell by his demeanour and his overall appearance that he is well cared for and is happy with his new surroundings. Great feedback from the manager today. She is doing a sterling job-many thanks.

Great staff, caring and compassionate. Very impressed with the level of care provided, my sister is settled and happy. I respected the staff answering questions honestly. They had great knowledge of my sister and her individual needs. I feel confident my sister is safe, well looked after and she seemed very happy when I visited. Keep up the amazing work.

The staff at the care home have been exceptional during this difficult family time. It was my mothers 80th birthday in February and I spoke to management to say I was concerned through absence (holidays) and other family members ill health that the birthday may not be the celebration we/she would like. They went over and beyond in my eyes what they needed to do and she has the most wonderful birthday. They listen, care and proactive and that's all I can ask.

Staff are great very helpful and caring my partner gets on really well with them it's a nice place to visit they have been very helpful with regards to my partners recovery lot of help regarding physio appointments ect always keep me updated with her health and plans going forward

Our sister required emergency residential care following the sudden death of her husband who had been her full time carer and she moved into South Bebside. Helen was only 63 at the time and the wonderful staff at South Bebside took great care and quality time to get to know Helen to enable them to meet all her needs. Helen lived at South Bebside for over two years and was very happy there. The staff are a close team and communicate effectively with each other to ensure residents and their families are happy and cared for in a safe and compassionate manner.

All people in all roles from managers, carers, receptionist, activities coordinator, kitchen staff, housekeeping and handyman are welcoming and enthusiastic to make South Bebside a homely environment for the residents.

Escalation of concerns for my sister during illness or injury from falls was very good and we felt informed and kept up to date at all times.

A big thank you to all at South Bebside