Roseberry Care Centre (England) Ltd in Northumberland | 4 Care Homes

Review of
Lowgate Nursing Home
from Pat M (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Our family friend has been loving at Lowgate for almost two months and we have been very happy with the way he is cared for and the happy relationships between all the different members of staff and the residents as well as the general family atmosphere. Our friend is bed ridden and suffering from late

stage dementia but the view of the gardens from his window means he is able to make a connection with the outside world and the wildlife in the trees and on the lawns. The location of Lowgate, so close to Hexham, yet in the countryside, suits really well. Thank you to everyone.

Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to leave such a lovely review. We're pleased to hear that you are happy with the care and support provided. Our team is passionate about creating a safe, caring, and welcoming environment, and your feedback truly encourages us to keep doing what we do.

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Review of
South Bebside Care Home
from B B (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Since Mum was admitted in July 2024 she has been cared for by an amazing team of staff from carers, caterers, & cleanders. They all know her needs & likes and treat her like family. I feel reassured at all times that she is safe and happy & well fed. She enjoys being able to walk about the various facilities

& rooms (lounge, dining room, conservatory or her room, freely).

Reply from Jacky Reed, Manager at South Bebside Care Homethank you for you very kind feedback as well as your ongoing support for the care home

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Review of
Lowgate Nursing Home
from S R (Brother of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

The place is basic but satisfactory staff very good meals good facilities poorley, taps not working properly in room. Overall reasonable.

Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to complete the review, the management team are completing environmental improvement within the home to improve the residents families experience, we are also completing ongoing remedial repairs and can confirm that all taps in all bedrooms are being replaced throughout January.

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Review of
Lowgate Nursing Home
from Raymond R (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Verey good.

Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for your feedback. We're so pleased to hear that you are happy with the care and support provided. Your comments have been shared with the team, who will be thrilled to know their efforts are appreciated.
Supporting residents and their families is at the heart of what we do, and it's wonderful to know this has been reflected in your experience

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Review of
Lowgate Nursing Home
from A D (Husband of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are friendly and cope well with often difficult circumstances.
Premises and equipment are mostly old but maintained as well as possible.

Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to complete the survey, we are continuing with our refurbishing program within the home to support in improving the resident experience within the home and hope that you will see the continued improvement.

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Review of
Dolphin View Care Home
from G M (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My father was in Dolphin View for two and a half years, he was very well cared for and always appeared happy. During his first year in Dolphin View there were many changes in staff and management which was concerning but now with the new manager there is an altogether calmer atmosphere in place.

Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you taking the time to write a review, it was a pleasure to look after your dad.

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Review of
South Quay Care Home
from J L (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

This is a lovely care centre: the staff are wonderful people. They all seem to love their jobs - it's a vocation. They show care, understanding, empathy and love.
Nothing is a trouble to any of them, and everyone makes eye contact when talking to you. They smile and are happy as they go about their

routines. It is a cheery, clean, and welcoming abode for anyone who needs it.
The staff pay constant attention to all clients, visitors and family.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThese are such nice words about the staff. I will pass on your comments and I really appreciate the positive feedback and I know the staff will be thankful to you for your lovely words. Your mum was cared for for a short time but the staff still thought of her very highly
Many Thanks

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Review of
Dolphin View Care Home
from Tracey T (Niece of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Thanks to all the staff at Dolphin View Care Home for taking care of my lovely Aunty for the last 12 years. The caring roles you do are so important in society as not all relatives live near enough to look after their family members. You have all treated and cared for my Aunty wonderfully, with professionalism

and compassion. At the end of her life you were there for her and ensured she died peacefully and pain free. For this our family have peace of mind and eternal gratitude, can't thank you enough and will never forget you all.

Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeIt was a pleasure to look after your aunty who is greatly missed. Thank you for your lovely review.

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Review of
Dolphin View Care Home
from Alison C (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Dad arrived following a long stay in hospital after a fracture of his hip. Standards of care in hospital were poor and Dad suffered from this and made no real recovery. His care in Dolphin view is so different and positive. Staff are purposeful and helpful and have been very proactive in procuring appropriate

medical provision for Dad, to keep him comfortable. Dad is now in end of life care & funded. I would recommend Dophin View and all members of staff who have been very professional in their approach to Dad.

Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you Alison. Our thoughts are with you and your family.

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Review of
South Quay Care Home
from Denise N (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Father became resident and has settled really well. Carers and staff are exceptional and encourage him to be involved in all aspects and activities. Our family are so greatfull for the care they give him and would highly recommend this facility to anybody thinking of trusting their loved ones to South

Quay.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you so much for your kind words. All our residents become family and it is a pleasure to look after your dad. He is such a character and enjoys the activities when they are available. I will pass your comments on to the staff team it is always nice to have feedback.

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Review of
South Quay Care Home
from Allison T (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

I am absolutely over the moon with the care my dad gets and cant believe how quickly he has settled in the staff are super friendly and seems like nothing is a bother no matter how big or small they are always on hand and they keep us well informed about his care and his needs it was the best decision

we ever made and it has enabled me to relax it has also took an unreal amount of pressure off our family knowing he is happy here

Reply from Charlotte Shiels, Manager at South Quay Care HomeIt is a pleasure to have him here. From the day he arrived dancing in the building at our Halloween party I knew he was going to settle and be one of the South Quay family very quickly. I will pass your comments on to the team.

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Review of
South Bebside Care Home
from Rosalynn S (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

When I visit my Mam I'm always made to feel welcome. I feel listened to and the staff listen to my suggestions. My Mam is very well looked after and is very happy wtih the care and support she receives in South Bebside Care Home. The staff are lovely and kind.

Reply from Jacky Reed, Manager at South Bebside Care Homeyou are always very welcome and play a big part within South Bebside family

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Review of
Dolphin View Care Home
from J C (Brother of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Delighted with the care my brother who is physically disabled but very alert has received at Dolphin View
It is a Nursing Home of course - so the doctor comes and liaises closely with nurses, but it is also his home and he feels relaxed, happy and most of all, 'at home' in Dolphin View, so I do not

feel that it is overmedicalised. The staff are both capable and friendly
The home is clean and does not smell
There have been changes in the managers in recent months, but I have not detected any deterioration in the care given to my brother at all and the current managerial team seem very good
My brother gets an excellent chiropodist in the home, his preadmission hairdresser visits (but there is also a resident hairdresser if he needed), his friends visit to play him chess and he can order whatever he wants from a bookshop or supermarket online. Lastly he gets his papers delivered. He seems very happy in Dolphin View

Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you for taking the time to submit a review. We strive to provide excellent person centered care.

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Review of
Dolphin View Care Home
from James C (Brother of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My brother David moved to Dolphin View on 2nd July. He has type 1 insulin dependant which could not be managed at home even with nurses going in to administer insulin and check blood glucose. On May 19th the nurse found him in a non responsive state, and administered emergency treatment an ambulance

was called. He was in hospital(Cramlington & Wansbeck) till being discharged to Dolphin View. David does not understand diabetes or symptoms of hypos/hypers there for needing nursing care. The staff on the whole are friendly and helpful. My brother says that the staff are nice, and he enjoys the meals and he is happy, and that is the important thing to me my brother is safe nurses keep checking blood sugars and intervene when they get low/high. The caring staff also help him with personal care. I have had little experience of care homes, but no care home is perfect. I would like to thank everyone for looking after David and keeping him safe.

Jimmy

Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you for taking the time to submit a review. The team work hard to ensure the needs are met of each individual. Its a pleasure to look after David.

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Review of
South Bebside Care Home
from K M (Brother-in-law of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent and caring staff.

Reply from Vicki Rees, Regional Operations Manager at South Bebside Care HomeThank you for taking the time to complete a care review, we appreciate your feedback and will review the response scores to support with continual improvements in the home.

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Review of
South Quay Care Home
from Viv M (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Mam Mam lived in this home from April 2023 until she passed away at the end of September. I always found it friendly and inviting. The staff were great and took time to get to know Mam and understand what she liked and didn't like. There was always something going on which she loved. The place was

always clean and warm and there was never any bad smells which i worried about before she went in. There was a sense of family in the home which i found comforting and i am confident she was always well cared for, valued and safe.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you for your kind words. We miss your mum. She was part of the South Quay family, and she will always have a place with us here. I will pass your comments on to the staff.

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Review of
South Quay Care Home
from C P (Son-in-law of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

My mother-in-law lived in the home for well over 2 years. She loved it there and i always felt she was loved, well cared for and safe. She enjoyed the outings and activities and made lots of friends. The staff are great - they have fun with the residents but are professional and are great at understanding

the residents and their families. The place has a welcoming feel, rooms and communal areas are clean and well kept and seem very suited to the needs of those who live there. My wife found the management team very responsive and she often commented she felt that they were in partnership for her mother's care. I would have no hesitation recommending South Quay to anyone looking for a great place for someone they love.

Reply from Charlotte Shiels, Manager at South Quay Care HomeThankyou so much for your kind words the staff loved looking after her and she is a great miss at South Quay.
I will pass on your comments to the team.

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Review of
South Bebside Care Home
from Lynne M (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My mam was really anxious and upset about coming into the home. However, the staff have been amazing and made sure she and the family were 'at home' and safe and well. The result....mam absolutely loves it here!! I can't thank all the staff enough they work so hard and are lovely x

Reply from Jacky Reed, Manager at South Bebside Care Homethank you so much for your ongoing support, welcome to the South Bebside family

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Review of
South Quay Care Home
from Carole P (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Mam lived at South Quay for two and a half years and loved it. She felt safe, cared for and loved.From the minute we first walked in it felt warm, friendly and secure.During her stay all staff were amazing. Always on hand to help and support her, have a laugh with her or just chat or spend time - she

loved the outings. The team formed a partnership with the family so that Mam's best interests were always front of mind and their care and compassion shone through - they had an instinct for knowing when something wasn't quite right and involved us throughout. When we brought her home from hospital on palliative care they were devastated but were professional and caring, going above and beyond to ensure her care was exemplary. They supported the whole family through this process and are continuing to support us now even though Mam has passed. The building is clean and well maintained, its not the Ritz but its homely and residents feel like family. Can't recommend this place highly enough.

Reply from Charlotte Shiels, Manager at South Quay Care HomeWe miss your mam so much and it was an absolute pleasure to fulfil her final wishes to pass at South Quay. All the staff are so appreciative of positive feedback thank you so much for your kind words I will pass them on to the staff.

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Review of
South Bebside Care Home
from Nicholas T (Son-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

From our first contact until my father in law became a resident, we cannot fault the staff, the care, the food, the communication, and the outstanding cleanliness of every area of the home. A very caring environment, plenty of fabulous outings for the residents. Truly exceptional in very way.

Reply from Jacky Reed, Manager at South Bebside Care Homethank you for your review, the home and the home team appreciate your support

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Care Homes Owned by Roseberry Care Centre (England) Ltd in Northumberland

Roseberry Care Centre (England) Ltd Locations in Northumberland (4)

Roseberry Care Centre (England) Ltd Reviews in Northumberland (225)

Lowgate Nursing Home

South Bebside Care Home

Lowgate Nursing Home

Lowgate Nursing Home

Lowgate Nursing Home

Dolphin View Care Home

South Quay Care Home

Dolphin View Care Home

Dolphin View Care Home

South Quay Care Home

South Quay Care Home

South Bebside Care Home

Dolphin View Care Home

Dolphin View Care Home

South Bebside Care Home

South Quay Care Home

South Quay Care Home

South Bebside Care Home

South Quay Care Home

South Bebside Care Home

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