"Full marks to the staff at South Bebside. They are so proactive in marking celebrations for the benefit of the residents. Thank you for all…"
Read all 52 reviews
from £1,127 / week
32 Rooms
Location Type
Care Home
South Bebside care home offers residential care to up to 32 older people in Blythe, Northumberland. Just a mile and a half from the sea, residents of South Bebside enjoy scenic surroundings and local ... Read more
"Great staff, caring and compassionate. Very impressed with the level of care provided, my sister is settled and happy. I respected the…"
Read all 58 reviews
from £1,125 / week
58 Rooms
Location Type
Care Home
South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"We used Dolphin View Care Home for end-of-life care for my relative and they were fantastic from my first enquiry right through to the…"
Read all 38 reviews
from £1,124 / week
35 Rooms
Location Type
Care Home
Dolphin View care home offers residential care for older people and nursing care for a variety of health issues in Amble, Northumberland. The home benefits from views over the North Sea and its close ... Read more
"While my husband Robert was in Lowgate for respite care he was cared for well and on my visits staff were courteous, helpful and supportive…"
Read all 92 reviews
from £1,248 / week
42 Rooms
Location Type
Care Home
Lowgate Nursing Home, near Hexham, has been purpose-built to specialise in nursing and residential care, for over 65yrs of age delivering a service based on values of choice and dignity.
Staff are ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Roseberry Care Centre (England) Ltd Reviews in Northumberland (240)
9.3
Roseberry Care Centre (England) Ltd has a Group Review Score of 9.3 (9.266) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Roseberry Care Centre (England) Ltd must have a Review Score.
Overall Experience
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Date Published
240
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Reviewer Connection to Roseberry Care Centre (England) Ltd
from Sarah K (Granddaughter of Resident) published on 4 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We used Dolphin View Care Home for end-of-life care for my relative and they were fantastic from my first enquiry right through to the hospital discharge. Unfortunately my relative was only at the home a very short time, but during that time they were treated with dignity and respect, which we are so
thankful for. The home has beautiful sea views, a friendly and committed staff team and a good range of activities on offer.
Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you very much for taking the time to write this lovely review. It was a pleasure and an honour to look after your family, and we are grateful for your kind words.
from Evie R (Granddaughter of Resident) published on 2 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My grandmother was a resident of the carehome for approx two years. she was treated beautifully by all staff and me and my family could not be happier with the services provided. all the staff treated my grandmother like their own, and without a shadow of a doubt saw her as not only a client but a best
friend. due to her dementia, she could be very challenging at times, but the staff went above and beyond to accommodate to her needs, meaning she did not have to be sent to a specialist facility, which would have altered her precious routine, strip her from familiar surroundings that provided her with comfort, and kept her near family. I cannot praise the staff enough, and it meant so much to the family seeing so many of them attend her funeral, such personalised care, allowing us to go about our days comfortably knowing she was being so brilliantly cared for up until the very end. Thank you dolphin view for all you have done
Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you so much for your lovely review. It was an absolute privilege to care for your grandmother. She was such a wonderful lady and is missed every single day by everyone here. I still find myself expecting to see her whenever I go upstairs, which is a testament to the special place she holds in our hearts. I hope you and all your family are keeping well. Thank you again for taking the time to share your experience and for allowing us to be part of your grandmother's journey.
from Jim L (Son of Resident) published on 2 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
No issues at all, feel my mother is being kept well, clean, tidy and safe. She is very settled in the home at the age of 98. The staff are very helpful, pleasant and hardworking. I am happy to have my mother in Dolphin View
Reply from Kelly Lockhart, Home Manager at Dolphin View Care HomeThank you for taking the time to provide us with a review. Your kind words mean a great deal to all of us and will be shared with the team, who work hard every day to create a warm, safe, and welcoming environment for our residents. Thank you once again for your feedback and for placing your trust in us. We look forward to continuing to support you and your family.
from Gail S (Wife of Resident) published on 1 June 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The staff are caring, helpful and compassionate. They ensure visitors are greeted warmly offering tea/coffee and support.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for your kind words. We are so pleased to hear that you found our staff caring, helpful and compassionate. Creating a warm and welcoming environment for all visitors is very important to us, and were glad the support and hospitality made a positive difference to your experience.
from Margaret C (Wife of Resident) published on 27 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
While my husband Robert was in Lowgate for respite care he was cared for well and on my visits staff were courteous, helpful and supportive to us both. I would recommend Lowgate for any future care needs.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you Margaret for taking the time to share your experience. We are so pleased to hear that Robert was well cared for during his respite stay at Lowgate and that you felt supported by our team throughout. Your kind words about our staff mean a great deal to us. Thank you for your recommendation - we truly appreciate it and wish you both all the very best.
from James H (Brother of Resident) published on 26 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Full marks to the staff at South Bebside. They are so proactive in marking celebrations for the benefit of the residents. Thank you for all your hard work and for supporting my brother.
P.s. just visited since I wrote the last review. My brother's room was spotlessly clean. Everything in his toilet
are was neat and tidy and well stocked.
I can tell by his demeanour and his overall appearance that he is well cared for and is happy with his new surroundings. Great feedback from the manager today. She is doing a sterling job-many thanks.
Reply from Jacky Reed, Manager at South Bebside Care HomeThank you so much for your kind words, its makes a huge difference
from Rebecca S (Sister of Resident) published on 18 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Great staff, caring and compassionate. Very impressed with the level of care provided, my sister is settled and happy. I respected the staff answering questions honestly. They had great knowledge of my sister and her individual needs. I feel confident my sister is safe, well looked after and she seemed
very happy when I visited. Keep up the amazing work.
Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you so much for those kind words. It is a pleasure to look after your sister. She has such a good sense of humour and all the staff love her. I will pass your coments on to the staff. Once again Thank You so much
from Maureen Y (Daughter of Resident) published on 10 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff at the care home have been exceptional during this difficult family time. It was my mothers 80th birthday in February and I spoke to management to say I was concerned through absence (holidays) and other family members ill health that the birthday may not be the celebration we/she would like.
They went over and beyond in my eyes what they needed to do and she has the most wonderful birthday. They listen, care and proactive and that's all I can ask.
Reply from Charlotte Shiels, Manager at South Quay Care HomeIt was a pleasure to spend her birthday with her she had an amazing day and the residents she chose to go out with her enjoyed it just as much she did. I will pass your comments on to the staff team.
from Steven W (Partner of Resident) published on 9 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Staff are great very helpful and caring my partner gets on really well with them it's a nice place to visit they have been very helpful with regards to my partners recovery lot of help regarding physio appointments ect always keep me updated with her health and plans going forward
Reply from Charlotte Shiels, Manager at South Quay Care HomeThank you so much for your kind words. I will pass on your comments to the staff team it is a pleasure looking after your family member and we are striving to rehabilitate her for the best recovery for her.
from Jen L (Sister of Resident) published on 25 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Our sister required emergency residential care following the sudden death of her husband who had been her full time carer and she moved into South Bebside. Helen was only 63 at the time and the wonderful staff at South Bebside took great care and quality time to get to know Helen to enable them to meet
all her needs. Helen lived at South Bebside for over two years and was very happy there. The staff are a close team and communicate effectively with each other to ensure residents and their families are happy and cared for in a safe and compassionate manner.
All people in all roles from managers, carers, receptionist, activities coordinator, kitchen staff, housekeeping and handyman are welcoming and enthusiastic to make South Bebside a homely environment for the residents.
Escalation of concerns for my sister during illness or injury from falls was very good and we felt informed and kept up to date at all times.
A big thank you to all at South Bebside
Reply from Jacky Reed, Manager at South Bebside Care HomeThank you from the bottom of our hearts for you heartfelt comments. We wish your sister well and are looking forward to hearing all the lovely things on her new adventure.
from Julie U (Daughter of Resident) published on 9 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum went to South Bebside on respite over a 18 months ago. It was quite clear she needed help for more than a few weeks. She's made it her new home. The staff are brilliant and have all been there a long time. I think this shows how happy the staff are to be there. They care for mum so well. Nothing
is too much trouble: the meals are amazing. She even gets served breakfast in bed. It's like a 5*hotel and that's exactly where she thinks she's living..
Reply from Jacky Reed, Manager at South Bebside Care Homethank you for your ongoing support for everyone at South Bebside
from A L (Sister of Resident) published on 17 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My brother, 56, moved into Lowgate Nursing Home, struggling with motor neurone disease. The staff at Lowgate are fantastic. I cannot praise them highly enough. From the cleaners, care staff, kitchen staff, office staff, to event/activity staff. They were incredibly kind to my brother and looked after
him brilliantly.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeWe are truly delighted to hear that you've had a positive experience with us at Lowgate care Home. Providing compassionate, respectful, and person-centred care is at the heart of everything we do, so it means a great deal to know that this has been reflected in your experience. Our team works hard to create a warm, safe, and supportive environment where residents feel comfortable, valued, and well cared for. Your feedback is incredibly encouraging and will be shared with the staff, who are dedicated to making a real difference every day. Thank you again for taking the time to share your thoughts.
from Lord Glyn J (Respite Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
I have just finished my two weeks respite at South Quay Carehome and I was appalled by the service provided. I am a C3/C4 spinal patient and I required some respite and one incident while I was there caused me to suffer an AD due to lack of due diligence. Another thing I would like to state was the
lack of information about my condition was passed onto the members of staff so did not know how to provide the correct care that I require I.E moving and handling I needed but they all tried their best with instructions from myself. The bed care was atrocious, the menu was mostly cafe style food which included pastries and puddings was not ideal for a diabetic.
All in all a let down. I was offered another week due to the room I was in being free still but however I would not stay there again. My advice stay clear.
from Carole P (Daughter of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mam was a resident at South Quay for just under 4 years.
Her room wasn't very big but more than adequate for her needs.
As her illness progressed and she stopped recognising family she always had a big smile for the staff who we found to be friendly and approachable.
When the end came everyone
was so kind and the dignity shown to Mam was much appreciated.
Thank you
from Pat M (Friend of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our family friend has been loving at Lowgate for almost two months and we have been very happy with the way he is cared for and the happy relationships between all the different members of staff and the residents as well as the general family atmosphere. Our friend is bed ridden and suffering from late
stage dementia but the view of the gardens from his window means he is able to make a connection with the outside world and the wildlife in the trees and on the lawns. The location of Lowgate, so close to Hexham, yet in the countryside, suits really well. Thank you to everyone.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to leave such a lovely review. We're pleased to hear that you are happy with the care and support provided. Our team is passionate about creating a safe, caring, and welcoming environment, and your feedback truly encourages us to keep doing what we do.
from B B (Daughter of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since Mum was admitted in July 2024 she has been cared for by an amazing team of staff from carers, caterers, & cleanders. They all know her needs & likes and treat her like family. I feel reassured at all times that she is safe and happy & well fed. She enjoys being able to walk about the various facilities
& rooms (lounge, dining room, conservatory or her room, freely).
Reply from Jacky Reed, Manager at South Bebside Care Homethank you for you very kind feedback as well as your ongoing support for the care home
from S R (Brother of Resident) published on 28 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The place is basic but satisfactory staff very good meals good facilities poorley, taps not working properly in room. Overall reasonable.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to complete the review, the management team are completing environmental improvement within the home to improve the residents families experience, we are also completing ongoing remedial repairs and can confirm that all taps in all bedrooms are being replaced throughout January.
from Raymond R (Husband of Resident) published on 27 January 2026
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Verey good.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for your feedback. We're so pleased to hear that you are happy with the care and support provided. Your comments have been shared with the team, who will be thrilled to know their efforts are appreciated. Supporting residents and their families is at the heart of what we do, and it's wonderful to know this has been reflected in your experience
from A D (Husband of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff are friendly and cope well with often difficult circumstances.
Premises and equipment are mostly old but maintained as well as possible.
Reply from Blessing Shangotola, Manager at Lowgate Nursing HomeThank you for taking the time to complete the survey, we are continuing with our refurbishing program within the home to support in improving the resident experience within the home and hope that you will see the continued improvement.
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