Cinnamon Care Collection in East Sussex | 1 Care Home

Review of
Earlsfield Court
from Carol N (Daughter of Resident) published on 5 August 2025

Submitted via Website • Report

Overall Experience

This was my mother's first experience of respite care and she was anxious about staying at Earlsfield Court. However she thoroughly enjoyed her stay and said the staff were very caring, attentive and respectful. She enjoyed the Bistro, lounge and the outside garden and made friends with the other residents.

Having this very positive experience has now made her happy about future stays as she remarked that it is like going on holiday to a very nice hotel!

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review the home. It was a pleasure to have mum stay with us and we look forward to her returning in the future. I will pass on your feedback to the team.

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Review of
Earlsfield Court
from K B (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

From the moment I walked in I was treated so well, the receptionist was so friendly and helpful (as all there are but she was my first contact)
We were in urgent need of respite care and the team bent over backwards to fit in with our limited time frame.
Earlsfield Court is a little community, the

staff are so caring and attentive. Mum has severe sight impairment and so they got her little things to help, like stickers on her door so she could find her way back to her room..
The food is amazing, the daily activities well planned, it's beautifully decorated, lovely gardens and comfortable but most importantly - safety is a top priority here.
Mum never wanted to go into residential care, this was temporary respite but she loved it so much she asked to stay, that says it all to me!
(And many visitors have said they would move in if they could )
Hats off too to the admissions team, so personable, always willing to help & they arrange great community events too

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to review the home. Its a pleasure to have mum as part of our Earlsfield Family and to welcome you and your family when you visit and support our community events. I will pass on your feedback to the team.

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Review of
Earlsfield Court
from K G (Daughter of Resident) published on 26 May 2025

Submitted via Website • Report

Overall Experience

From my first telephone contact with Earlsfield Court Care Home, my experience was extremely positive. My viewing of the home for my relative was professional and caring. The atmosphere was very welcoming, with all the staff that I met smiling and responding positively. My relatives admission was well

managed and every care was taken to ensure that they had exactly what they needed to make their stay a positive experience. Nothing was too much trouble and the ongoing contact with me was always appropriate. I had complete trust in the team at Earlsfield Court as I know my relative did. Thank you.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home and your kind words. It was a pleasure to care for mum as part of our Earlsfield Family. Sending warmest wishes.

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Review of
Earlsfield Court
from S D (Daughter of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My mother, unfortunately only resided at Earlsfield for a month before she died. In that time, I couldn't fault the care and professionalism of all staff. In particular, her main carer. It was a shame that she was never well enough to enjoy the excellent facilities there.
She was afforded great care

and respect after she died there.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It was a pleasure to care for mum as part of our Earlsfield Family. I will pass on your kind words to the team. Warmest Wishes.

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Review of
Earlsfield Court
from Pat C (Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

I have been happy with the care provided at Earlsfield Court. Everyone has been so friendly, welcoming and caring. Nothing is too much trouble.
The food is excellent, rooms extremely comfortable and exceptionally clean. I have bounced back to health after my fall and have truly been very happy with

the support given. Thank you to everyone. The activities are very good too.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It was a pleasure to have you as part of our Earlsfield Court family. We look forward to your regular visits to the home. I will of course pass your feedback onto the team.

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Review of
Earlsfield Court
from E T (Daughter of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum was extremely well cared for at Earlsfield Court. After a dreadful 5 days in hospital, she was assessed and within 24 hours offered a place. Her room was spacious, clean, bright and well designed. All the facilities at Earlsfield are excellent and the staff are very caring, kind and helpful. An

excellent choice of food on the menu and a choice of where to eat. The activity team are so enthusiastic and makes all the sessions fun, and really try to get everyone involved to enjoy, and make friends.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It was a pleasure to welcome mum as part of our Earlsfield Family, and we look forward to welcoming her in the future. I will pass on your kind words to the team.

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Review of
Earlsfield Court
from D H (Brother of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff dealing with difficult, sometimes very difficult situations. Patients/customers are treated well in comfortable surroundings. Facilities and entertainment varied with outside areas, easy and pleasant to access.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review out home. It is a pleasure to care for your loved one as part of our Earlsfield Family. I will pass your comments onto the team.

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Review of
Earlsfield Court
from M M (Husband of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Since my wife has been a resident at Earlfield Court she has received excellent care from all the staff and never had a cause for complaint. The staff are the best I have encountered and we tried 6 other local home before choosing Earlsfield Court. Its 5 * treatment all the way.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It is a pleasure to have you and your wife when visiting as part of our Earlsfield Family. I will pass on your kind words to the team.

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Review of
Earlsfield Court
from L U (Daughter-in-law of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely, caring and friendly staff. He is very well cared for. Lots of activities and interactions. Furnished to a very high standard.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It is a pleasure to have you loved one as part of our Earlsfield Family. I will pass on your feedback to the team.

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Review of
Earlsfield Court
from Janet L (Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

I can't think of anywhere I'd rather be. The garden is so peaceful. I love going for walks and seeing the daffodils blooming in the garden. The entertainment is brilliant here. With lots of different visits from singers to speakers. The food is excellent with lots of choice.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to review the home. It is great to have you as part of our Earlsfield Court Family.

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Review of
Earlsfield Court
from A R (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Our mother has resided at Earlsfield for nearly 18 months. Her care and needs have been A1. The staff are so kind, friendly and helpful, always finding the time for our mother's needs. The variety of meals are good, catering for all tastes. The home has an array of activities and live music to entertain

the residents. We would thoroughly recommend this home to anybody considering a home for their loved ones.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the to me to review our home. It's a pleasure to care for mum as part of our Earlsfield Court Family. I will pass your feedback onto the team.

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Review of
Earlsfield Court
from A F (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

A respite stay led on to my father entering the Dementia floor on a permanent basis. Both these decisions were greatly helped by the support of the Admissions Adviser who happily answered my many questions. We were free to visit at any time and welcomed by all staff on each occasion. After 3 months

he sadly passed away peacefully there, and we greatly appreciated the care and support offered by the team throughout his time at Earlsfield.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review the home. It was a pleasure to guide you through the process and to have dad as part of our Earlsfield Family. Sending warmest wishes to you all.

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Review of
Earlsfield Court
from Jane M (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for over a year and Earlsfield has delivered an impeccable service and facility in order to make my mother feel at home and well cared for. The staff are courteous, exceptionally friendly and go over and above the call of duty to deliver a kind and professional service

to my mother. The home is immaculately clean and well organised throughout and my mother's room is comfortable and spacious with a Smart TV and an en suite facility.

Menu choices are varied and the meals are always well prepared and presented. Communal areas are spacious, tastefully decorated with an in-house private dining room (in addition to the main dining area), cinema, hairdressing and beauty salon, all needs are catered for. There is also a varied weekly activity schedule.

The management team lead by example and staff always display a positive and happy attitude whilst being at work. I thoroughly recommend Earlsfield Court to anyone looking for a 5-star retirement care home.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for your kind words and the time to review our home. It's a pleasure to have mum as part of our Earlsfield Family and we look forward to seeing you soon. I will pass your feedback onto then team.

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Review of
Earlsfield Court
from J E (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Earlsfield Court in October 2023. The care home is well managed and the cares are always cheerful and hard working. We would not leave our mother with a care home that was under performing as she has been the rock in all our lives (she has six children). We do want the best

for her in her final years. Simply the best for our mother.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It is a pleasure to have your mother as part of our Earlsfield Family. I will pass on your kind word to the team.

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Review of
Earlsfield Court
from M G (Son of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

An outstanding facility where the staff really make a difference! The level of service, empathy, teamwork and professionalism is second to none. Earlsfield Court has set a new and very high bar in the competitive arena of Senior Care. I simply hope other facilities look to Earlsfield Court as the model

for Senior Care in the UK.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It was a pleasure to care for your loved one as part of our Earlsfield family. I will pass on you kind words to the team.

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Review of
Earlsfield Court
from Andrew R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum was a resident at Earlsfield for three and a half years, entering the home towards the end of Covid after living with us for several months after my father passed away. Throughout her stay, she was very happy and, without exception, the staff were very kind, caring and accommodating. As a relative,

we also found the staff to be responsive and welcoming. After being in Earlsfield for a couple of months, Mum would refer to it as 'home', which was a testament to how well she had settled in and how comfortable she felt. She always said that she was as happy in Earlsfield as it was possible for her to be, with dad gone and her no longer being able to stay in her own home. We would not hesitate to recommend Earlsfield to anybody thinking of moving into care.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It was a pleasure to care for mum in her years here at Earlsfield Court. Earlsfield was mum's home and she was a part of our Earlsfield Family. I will pass on your feedback to the team.

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Review of
Earlsfield Court
from J F (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

After moving mum from an awful experience in a care home we found Earlsfield court. From the moment we stepped into the home we were made to feel comfortable and confident we had made the right decision. The Manager was warm and friendly and showed us around the calm environment. Mum has settled in

extremely well and this is only because of the caring and understanding staff.
They are all very supportive of delivering the best possible care for dementia patients which mum has. I would absolutely recommend Earlsfield for anyone looking for a home for their family.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. Mum has settled well and has become an integral part of our Earlsfield Family. I will pass your feedback onto the team.

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Review of
Earlsfield Court
from Pauline M (Daughter of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

From our first enquiry at Earlsfield Court where we were met by the admissions manager and shown around we have been impressed with not just the care home facilities but all the staff. The staff are exemplary and all interact with the residents ensuring an efficient and friendly atmosphere. Residents

are treated with the utmost respect and dignity. A choice of activities are available. My father who was averse to going into a care home has settled and is very content.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for taking the time to review our home. It is a pleasure to have Dad as part of our Earlsfield Family. I will pass your kind comment onto the team.

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Review of
Earlsfield Court
from A T (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been here since its opening and is very happy. She is always cheery and laughing and has said how much she enjoys living here. The facilities and staff are amazing, friendly and caring. I cannot praise them enough and the home is like a 5* hotel rather than a care home. What more could anybody

want? I would be happy to live out my last years here.

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you so much for taking the time to review our home. Mum is such an integral part of our home and her laugh is infectious. It's a pleasure to have her as part of our Earlsfield Family. I will pass on your kind comments to the team.

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Review of
Earlsfield Court
from A T (Granddaughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I always have an extremely positive experience when visiting my nan here. The home is always clean and tidy, staff are kind and welcoming. My nan seems so happy here which is a joy to see. The activities are great and varied. It is always nice to come here and I am grateful to see my nan in such a great

care home. Thanks so much!

Reply from Daniel Ridgeway, Home Admissions Advisor at Earlsfield Court

Thank you for reviewing the home. We love caring for your Nan and having part as part of our Earlsfield Family. I have passed you king words onto the team.

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Care Home Owned by Cinnamon Care Collection in East Sussex

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Cinnamon Care Collection Reviews in East Sussex (85)

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