Care Homes Owned by Cinnamon Care Collection in East Sussex

My work as a middle manager for L.Assd enables me to comment with some objectivity and knowledge. Tom has been resident at Earlsfield almost 4 months. This has been a transition and life changing painful experience for me his wife for 40 years, and a gradual settling period for Tom. He is diagnosed with Alzheimer's. The outstanding and difference of this care home is it's mission to make the environment, homely, inviting to family, visitors and community, the staff are responsive and flexible, and there is a feeling of calmness and kindness to resident and their families. For me, having to slowly adapt to my husband living at Earlsfield, this period has been very painful, but the staff have enabled me to begin to trust others to care for Tom. They have listened to information that I have imparted to them, talked to Tom about his life using the book of his life/photos. Tom & I are settling thanks to the ethos here.

Brilliant care home, looking after my Grandma extremely well. Excellent amenities and the friendliest staff imaginable. My Grandma seems extremely happy at Earlsfield Court and I've enjoyed visiting (as well as the free coffee!)

Staff here are kind, trustworthy and professional. The home is clean and managed exceptionally well. The only drawback is that WiFi and phone connection didn't work so we could not call mum to see how she was and she could not call us which left room for some anxiety. Having said that, staff are so reassuring and attentive that all worries were easy to resolve. Activities are plentiful, food is fresh and caters for everyone's individual needs, staff are available 24hrs and the rooms have a heat sensor which was the most reassuring as it meant that falls are detected immediately. Everyone is so welcoming, there are staff everywhere, there is no room for loneliness or the feeling of being left to wait for attention if something is needed. A truly lovely place to visit, we were helped every step of the way by the lovely management team as we've never had to navigate being in such a situation.

I have heard the home being referred to as a hotel as it does look like one.

Unexpectedly found ourselves needing a quick care solution for our mother. From first unbooked drop in to her moving in a few days later we couldn't fault the teams understanding and effort to make the transition as smooth as possible.

Particular thanks to Daniel, Shima and Kevin for their help and care on moving my mother in law in. We can't recommend it highly enough.

My grandmother recently moved into earlsfield Court from an independent flat and we can't recommend this home highly enough. What could have been a tricky transition from independence to accepting the care she needs, felt like an upgrade to her life and independence. The facilities are gorgeous, it's like she's moved into an hotel, but the staff are the cherry on top. My mother and I were worried about handing over the reigns for her care and treatment plan, but within a week of her moving in it was clear she was in great hands. Her meds managed, her care needs met and on top of that she's socializing and enjoying life in a way she hasn't been up to in years. We cannot thank the team at earlsfield enough.

Wow! I can't rate Earlsfield Court highly enough. From our initial inquiry we have been guided through the options and process by Daniel with patience and kindness. Such an important decision led to many queries and each, question was answered thoroughly and with respect. He helped us make choices that were right for us without pressure and with lots of help.

We are now one week on since Ma moved in and we are blown away by the sheer professionalism of the staff. So many staff, so friendly and welcoming and Ma has been helped to settle in every step of the way. It's the many small details and little luxuries that make Earlsfield Court so special. Shima the first person to greet you, knows everyone's name and offers such a warm welcome. Kevin, facilities manager, conjures up a solution to every request and Jenalyn has an encyclopedic knowledge of Ma's needs and medication already. Karen is the manager and the fact we have met her on several occasions tells you all you need to know.

Mum enjoyed her stay at Earlesfield court the staff and other residents made her feel really welcome! Her room was lovely and all facilities were spot on she also enjoyed the food! She liked it so much she is coming back for another 10 days in May! Thank you to everyone involved in caring for mum!

My Father went in for 1/12 Respite to recuperate post hip injury and pneumonia. He was so unwell, recovered there well, cared for and supported to a very high standard. In particular Dom & Ashleigh took exceptional care of him, going out of their way to help him. As did all the staff - a wonderful team. Special mention to Brandon who really helped my Dad. So many more kind team members - I will leave my Dad to mention. He thoroughly enjoyed the activities and care there. Will be forever grateful. He is considering returning as a full time resident - but would request a garden room please!. .

I have been visiting friends at Earlsfield Court almost from when you first opened. I am impressed with the staff who are very friendly and efficient - one cannot ask for more! No matter how wonderful the new building is, if you haven't got the good staff, the atmosphere is not very nice - and your staff are wonderful - even when you meet the cleaners or maybe the chef - one always gets a smile!!

Delighted with the level of friendly and caring service we've been receiving from day one. All members of staff, without exception, have been welcoming, and nothing is ever too much. The atmosphere is unlike any other care home I have visited.

My mother needed specialist dementia care and my wife and I visited many care homes. As soon as we saw Earlsfield Court we knew it was the place mum would be happy. The process in getting her there was brilliant and they interacted with mum from the outset, which is still the same a year later.

The staff are brilliant and communicate seamlessly with residents who reside on their specialist floor and have different types of dementia, they treat all with respect in a way that they comfort them. The ethos of fun is very evident and they go to great lengths to keep residents active and engaged with each other as well as the staff. They also pamper them to make them feel special which mum loves. The entertainment programme is excellent and ranges from singers performing to children visiting to games which involve all residents. Visitors are actively encouraged to visit at any time and can also stay with their loved ones during activities if they wish. Visiting mum is actually fun.

Care Home that is more like a 5 star hotel. The staff are so friendly and caring and look after my mum very well. There is absolutely nothing I can fault with Earlsfield and would happily recommend it. It is so lovely there, I could happily move in myself!

The staff have continued to be warm, attentive, and genuinely interested in getting to know my mother.

Dad received first class care at Earlsfield Court. The team were welcoming, friendly, kind and all went the extra mile to ensure that Dad made the challenging transition from home to Earlsfield. Dad was able to build warm and meaningful relationships with both the staff and other residents. The Earlsfield team were very supportive to myself and my family when we came to visit Dad. I will be eternally grateful to the Earslfield team in supporting us all through a very challenging time. Dad's last moments were filled with love, care and kindness.

As dad said (on several occasions!) should a 'bench mark' be needed for care homes, Earlsfield is it.

I began my search for a suitable dementia care home for my husband with great trepidation having visited many care homes in my professional life. I had found many of them wanting. However the welcome we received from the staff at Earlsfield persuaded us that this could be the right home for my husband for a few weeks' respite care. Despite his reluctance to stay it became obvious that the care he was receiving was far in excess of the care I could provide at home and so the decision was made for him to become a permanent resident. That was 2 years ago.Throughout his stay I have been impressed with, and grateful for, the dedication of the care staff who have tirelessly organised professional medical and pharmaceutical help when required, ensured that his personal care has been carried out even when he was reluctant to let this happen, and most importantly have communicated with me at all times. I have no hesitation in recommending Earlsfield Court Care Home for dementia care.

Only negative thing that Jim found was his room wasn't tidied daily. But would thoroughly recommend Earlsfield Court. Bexhill.

This was my mother's first experience of respite care and she was anxious about staying at Earlsfield Court. However she thoroughly enjoyed her stay and said the staff were very caring, attentive and respectful. She enjoyed the Bistro, lounge and the outside garden and made friends with the other residents. Having this very positive experience has now made her happy about future stays as she remarked that it is like going on holiday to a very nice hotel!