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Care Home Owned by Cinnamon Care Collection in Dorset

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Dorset

Only the locations & reviews in Dorset for Cinnamon Care Collection are showing below.

View the details of all 24 locations (with 2008 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Dorset (1)

 - Browse 1 Care Home owned by Cinnamon Care Collection in Dorset
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Heathland House
405 Wimborne Road East, Ferndown BH22 9LZ 
Top 20 carehome award certificate
10 43 reviews
Heathland House, Ferndown, Dorset
Top 20 carehome award certificate
"The management and staff are extremely caring, friendly and professional. The whole place has a lovely atmosphere as soon as you walk in.…"   Read all 43 reviews
  • from £1,550 / week
  • 73 Rooms
Location Type Care Home

Heathland House in Ferndown, Dorset, is a luxury care home offering exceptional residential, dementia and respite care within elegant surroundings. As part of Cinnamon Care Collection, recognised by ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Cinnamon Care Collection Reviews in Dorset (43)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.916) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Heathland House

from S H (Daughter of Resident) published on 29 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff are extremely caring, friendly and professional.
The whole place has a lovely atmosphere as soon as you walk in.
I would highly recommend Heathlands House to anyone considering moving a loved one in to a nursing home.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland Housethank you so much for your kind words, it means a lot to all of the Heathland House team. We look forward to welcoming your Mum and the family again and hope to see you for our next event! on behalf of us all at the Heathland House team.
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Review of

Heathland House

from Derek C (Respite Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and facilities are excellent.
Impressions and quality of attention exceed some of 5 star hotels I have stayed in around the world.
As a resident for only 2 weeks on respite care, I cannot fault Heathland House, especially as this is my second visit.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for taking the time to send us such a kind review, what a lovely comparison and so good to hear that all we aim to achieve for our residents hits the spot! We are looking forward to welcoming you to our next event too! Warm wishes Nadia and the Heathland House team
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Review of

Heathland House

from D V (Respite Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who is my carer, had to have an emergency pacemaker fitted, which left us needing help. We were recommended Heathland House. We applied and were accepted. We were both delighted with the care we were given; all the staff, without exception, were extremely kind, caring, helpful, and all seemed
to go the extra mile. We stayed two weeks and feel so much better for the rest. The food was lovely, well presented and nourishing. In all, we had a very happy stay and enjoyed every moment
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for your kind words, we will share with our team, as this will mean so much to them. We loved having you stay with us and look forward to welcoming you at our next event too! Warm wishes, Nadia and the entire Heathland House team
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Review of

Heathland House

from Adele M (Friend of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a Domicillary care assistant and have visited many care homes over the past 10 years, recently a client of mine has come to stay at Heathland I visit her regularly, all the staff are of a high calibre very polite and friendly nothing is too much trouble.
The carers are of an excellent standard
too, after working in this role myself I know only to well what makes a carer an outstanding one and the carers at Healthland fulfil these qualities.
The home is immaculate in it decor and cleanliness the gardens too are beautiful and an inviting place to be.
Healthland feels like a top class hotel and the quality of meals and presentation reflect this.
It is extremely well managed and staff are always polite, kind and helpful.
I look forward to coming to Healthland it is in a league of its own!
The care staff have been marvellous in my clients transition I can't fault them they show professionalism but great compassion as well!
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much, we always really appreciate families and friends of residents taking the time to leave a review, and when it comes from someone who visits so many similar homes in a professional capacity, with such experience we are truly grateful for your words. Thank you again from the entire Heathland Team.
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Review of

Heathland House

from J W (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad appears to of settled in well at Heathlands House. All staff have been welcoming and really kind to both my dad and myself and daughter during visits. My father has reported that his meals are very enjoyable and there is a wide choice available. His room is comfortable and spacious, and other
living areas are beautifully designed with appealing decor.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for your feedback and heart warming to hear how your Dad has settled in. It is an honor to have him living with us. We will pass on your kind words to all our Heathland Team.
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Review of

Heathland House

from Rowena W (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have never regretted choosing Heathland House for my father who, at 97, could no longer look after himself safely. The home is well designed and does not have the feel of a care home - no 'circle of doom' as he described circles of chairs that he saw in other care homes. The residents have plenty
of activities if they choose to participate.
In the final few weeks of his life the care home really came into its own and I cannot fault the care they gave him. The staff really knew him and his likes and dislikes and were always cheerful and chatted to him when they needed to attend to him. Their support for us was amazing and we could visit at any time of day or night. Overall, Heathland House is an example of how a Care home should be run- both efficient and empathetic.
Reply from Nadia Greenmaidan, Registered Manager at Heathland HouseDear Rowena, thank you so much for taking the time to share your experience. We are truly touched by your kind words and are so pleased that your father felt comfortable and cared for during his time at Heathland House. Our team strives to provide compassionate, personalised care while maintaining a welcoming and homely environment, and it's wonderful to hear that this made a difference for both your father and your family.
It means a great deal to us that you felt supported and I will be sure to pass your praise on to the staff. Your feedback reinforces exactly what we aim to achieve, a balance of efficiency, empathy, and genuine connection with our residents. Thank you again for entrusting us with your father's care.
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Review of

Heathland House

from John A (Son of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited quite a number of local care homes before selecting Heathland House. The best facility is nothing without the people - the team at HH are outstanding, friendly, committed and genuinely want to provide the best for residents. Care is comprehensive and professional, so it is reassuring to know
that Mum is in the best and safest place possible. Well done to the whole team.
Reply from Nadia Greenmaidan, Registered Manager at Heathland HouseDear John, thank you so much for your kind and thoughtful words. We are truly grateful that you took the time to share your experience. Our team at Heathland House is dedicated to providing the highest standard of care, and it means a great deal to know that this commitment has made such a positive difference for you and your mum. Your feedback will be shared with the whole team, who will be delighted to hear it. Thank you for your trust and support.
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Review of

Heathland House

from Cath G (Friend of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit has been remarkable, environment always spotless, welcoming and warm. Staff always kind, friendly, professional and totally caring - all of them.
Our lovely friend/resident appears clean & happy at almost every visit. It's a reassurance to feel she is safe, secure and cared for.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for getting in touch to share your thoughts, it really makes our team feel valued. Warm wishes from us all at Heathland House
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Review of

Heathland House

from Sarah E (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Heathland House since April 2025. I have been impressed with all aspects of the home, the atmosphere, the activities, the decor, but mostly the staff. All staff are welcoming and supportive of visitors. The staff who care for my mum are attentive, professional and thoughtful, and
I feel happy when I leave, knowing my mum is in safe hands. My mum's circumstances have changed markedly since April; at each stage of deterioration, the care plan has been adapted, and I am confident that Mum receives the best care.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much, we really do appreciate your taking the time to do a review when there is so much else going on. It is a delight to have your Mum with us, and especially lovely to have been able to celebrate her birthday recently. with care from us all at Heathland House.
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Review of

Heathland House

from E W (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just passed away peacefully after spending almost a year at Heathland House. She was not keen to move into residential care but the whole team worked hard to ensure they knew her habits and preferences and made her feel settled, valued and cared for.
She subsequently had a very contented
few months. The home is beautifully clean and well maintained with good food, a sociable cafe and a lovely sunny garden. The staff very kindly but tenaciously encouraged her to be as independent as possible.
As a family we were always welcomed and felt listened to when necessary.
Very sadly my mum's health deteriorated acutely, Heathland House were fantastic in supporting dignified end of life care, all her family were able to visit.
We would like to specifically mention two staff members whose kindness and care was exceptional.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much we really value your comments particularly at what must be a difficult time for you all. It was a delight to have your Mum stay with us here and our thoughts are with all of the family. Our warmest wishes, from all at Heathland House.
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Review of

Heathland House

from R H (Respite Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant stay for 10 days. Very friendly, obliging staff. Different activities throughout the stay. Food excellent and requests listened to.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseWe loved having you stay with us and do hope you will be coming back when you need to. Thank you so much for your kind comments we will make sure to let the team members know of your feedback, Thank you from Team Heathland!
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Review of

Heathland House

from K M (Respite Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a hip replacement operation and stayed at Heathland House for two weeks post discharge. My stay has exceeded my expectations, and I can't thank the team enough for all they've done for me; the care, the support, the encouragement. This is a gold standard care home with a great big heart.
Thank
you so much for helping me through a difficult time. I will be forever grateful for your kindness & compassion.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much, for your kind comments on the review and in person. It was an absolute delight to have you stay with us. We are looking forward to seeing you later in the year with your puppy!
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Review of

Heathland House

from J F (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcoming home offering residents and their families a friendly community. Excellent well equipped rooms, spacious and inviting lounges and fabulous cafe area that are well used so no-one needs to feel alone or lonely.
Great activities, we are obviously very lucky in Dorset with visiting entertainers!
Residents are encouraged to join in or start up activities in areas they enjoy.
Everywhere is easily accessible, including lift access.
Nice sunny garden for relaxation or your daily walks.
The staff are excellent and are responsible for making the home such a lovely place to be.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseWhat lovely feedback, thank you so much for sharing these thoughts with us! We will make sure everyone within the team gets to hear. Thank you again.
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Review of

Heathland House

from Vanda N (Friend of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend of 71 years is not the easier of people to manage, and yet the staff at Heathland House find ways to encourage her to eat and dress and even be quite sociable at times! I am extremely impressed.


Further it was her birthday, and I requested a chocolate cake, with chocolate icing and more

chocolate on top, (chocolate is one of the few things she will eat!) and they excelled themselves with a beautiful looking and tasting cake, some prosecco and even a gift (chocolates!!) and came in and sang happy birthday to her. It was above wonderful!


The wisdom, patience, gentleness and even tough love, when necessary, are generously dished out!


There are many choices for care homes in this area, and I visited most before choosing Heathland - what a great decision that was! A BIG thank you to all the staff who care for my friend so beautifully!

Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for your kind review of Heathland House and our team, we will be sure to pass on your kind words to them. It is always so gratifying and means so much to have this feedback.
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Review of

Heathland House

from J L (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the outstanding care my dad receives at Heathland House. Living with dementia can be challenging, but the staff here are patient, understanding, and truly dedicated to providing the best possible support. They treat my dad with kindness, dignity, and respect, ensuring he
feels safe and comfortable every day.


The environment is warm and welcoming, and the staff go above and beyond to engage residents in meaningful activities that stimulate their minds and bring joy. It gives me and our family great peace of mind knowing he is in a place where he is not only well cared for but also valued as an individual.
I can't thank the team enough for their compassion and professionalism.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so very much. How lovely to read this, please be assured that your kind feedback will be passed on to all the team members. Again, thank you from the entire Heathland team.
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Review of

Heathland House

from D H (Resident) assisted by family/friend published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my fifth month of living in Heathland House. Being in this care home over Christmas couldn't have gone better. The entertainment each week with singers, musicians, and a lovely school choir. Even Father Christmas came around with presents for everyone. I particularly enjoy the 'use it or lose'
exercise class, and I am also learning tai chi. As I suffer from macular degeneration the management has found a blind class for me to attend every two weeks and they provide transport to and from the group. The staff are so helpful with all my needs. Cups of tea with biscuits and cake are always available. I have settled in now and it is truly my home.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for taking the time to review Heathland House and the team. We will pass your feedback and insights to every one and we are all thrilled you see Heathland House as "home".
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Review of

Heathland House

from C G (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathland House is a lovely care home, not like any other I have seen. All the staff are amazing and so caring. My dad moved to Heathland House following a 4th stroke and the death of his wife, everyone in the home could not have been nicer. He has settled in well and I can relax knowing that he is
being well cared for.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for your kind words, we are thrilled to hear how your Dad has settled in. We will pass your feedback to the team, again thank you so much on behalf of everyone at Heathland House.
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Review of

Heathland House

from R D (Nephew of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home with first class staff and facilities.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for taking the time to review Heathland House, it is always so great to have feedback to give to the team. Thank you so much from us all at Heathland House.
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Review of

Heathland House

from K L (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support and welcome to assist our parents with respite and moving to permanent residence.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for taking the time to share your review with us. We will share your kind words with the team members.
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Review of

Heathland House

from Susan H (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathland House has welcomed my mum with care, kindness and affection. All staff include mum in everything and I feel they have her best interests at heart. She is safe and well looked after. Thank you for all your support
Reply from Debbie Holmes, Home Admissions Advisor at Heathland HouseThank you so much for your review, we are so thrilled to receive your kind words too and will let the entire team know.
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Awards / Recognitions (9)

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