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Care Home Owned by Cinnamon Care Collection in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Surrey

Only the locations & reviews in Surrey for Cinnamon Care Collection are showing below.

View the details of all 24 locations (with 2008 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Surrey (1)

 - Browse 1 Care Home owned by Cinnamon Care Collection in Surrey
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Rivermede Court Care Home
The Avenue, Egham TW20 9AD 
9.9 108 reviews
Rivermede Court Care Home, Egham, Surrey
"We are so pleased we found Rivermede Court. What a lovely place. Staff all so friendly and helpful. Residents very well looked after and…"   Read all 108 reviews
  • from £1,600 / week
  • 80 Rooms
Location Type Care Home

Rivermede Court Care Home in Egham, is a luxury care home offering exceptional residential, dementia and respite care within elegant, contemporary surroundings. As part of Cinnamon Care Collection, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Cinnamon Care Collection Reviews in Surrey (108)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.916) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Rivermede Court Care Home

from Alison R (Daughter of Resident) published on 29 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased we found Rivermede Court. What a lovely place. Staff all so friendly and helpful. Residents very well looked after and seem happy. Only one week for respite but we would 100% recommend. We would use Rivermede again for respite and full residential care without hesitation.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you Alison for your lovely words. We pride ourselves on delivering the best care and we are so Happy Dad enjoyed his time with us.
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Review of

Rivermede Court Care Home

from B W (Nephew of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care that my uncle Roger is getting. Targets being set ie weight loss and food intake.
I have no concerns.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThanks for your positive feedback B W. We are pleased your uncle is happy and has settled in so well and how much he is enjoying the activities in and outside of the home.
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Review of

Rivermede Court Care Home

from Nicola H (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well and we are very happy with the care she received.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your positive feedback. It is an absolute pleasure caring for mum and we are so pleased she has settled in so well.
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Review of

Rivermede Court Care Home

from Emma W (Granddaughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has received amazing care from all the staff at Rivermede. Everyone is very attentive, always offering to help and always has a smile on their face. My nan has always been happy whenever I came to visit and all her carers interact with her - it's just so lovely. Thank you all very much - you
are all amazing.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. It truly means a lot to our team to know your nan felt happy and well cared for. We'll be sure to share your lovely feedback with everyone - it's greatly appreciated
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Review of

Rivermede Court Care Home

from Lorraine C (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had such a lovely stay and truly enjoyed every moment. The atmosphere was warm and friendly, and everything was kept spotlessly clean. The staff really went above and beyond to help her, which meant a lot to us. She made some wonderful friends while she was there and thoroughly enjoyed the food
as well. As a family it was lovely to know Mum was in safe hands whilst we were away.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. Were delighted to hear your mum enjoyed her stay and felt safe, happy, and well cared for. It means a lot to know our team, atmosphere, and food made such a positive difference. Thank you for trusting us with her care.
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Review of

Rivermede Court Care Home

from M H (Son of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care that Mum receives from all the team here from reception all the way to the manager. Nothing is any trouble and all the carers listen to our concerns and ensure Mum has the best care, she is very happy.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. Were delighted to hear your mum is happy and that our team has been able to support her so well it truly means a lot to us.
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Review of

Rivermede Court Care Home

from Kimberly C (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care mum receives. She is more independent, sociable, and mobile. The staff are amazing- very friendly and have time to talk about 'loved ones' needs. I would highly recommend Rivermede.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your lovely review. It is an absolute pleasure looking after mum and we love how she always gets involved with the activities and how supportive you are as a family .
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Review of

Rivermede Court Care Home

from C H (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the love, laughs and care for dad over the last 3 years.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. we really appreciate positive feedback and we are so glad you are happy with Rivermede and the care and support we offer.
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Review of

Rivermede Court Care Home

from S C (Son-in-law of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial contact with the home I have had nothing but friendly professional help from the admissions manager and the reception tem. Every one at the home has made my mother-in-law welcome. All the staff go out of their way to be friendly and helpful. The home is more like a 4 star hotel, lovely
rooms, great choice of food and always something going on. Shame not all care homes are like Rivermede Court.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for you lovely review. We are dedicated to creating a safe comfortable and homely environment and feedback like yours reminds us of what we do. Your lovely message means a great deal to the team.
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Review of

Rivermede Court Care Home

from Hazel V (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a respite stay. I was made to feel very welcome on arrival and all the carers were warm and friendly during my stay. Meals were very good most of the time. The programme of events was confusing. Things advertised didn't happen and timing was wrong on a church service.
I met some very nice friendly
people and had a most happy time.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for sharing your experience following your recent respite stay at Rivermede Court. We're so pleased to hear that you felt welcomed on arrival and that our care team made a positive impression with their warmth and friendliness. It's wonderful to know you enjoyed most of the meals and had the opportunity to connect with other residents during your time with us.
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Review of

Rivermede Court Care Home

from Jessica B (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Rivermede Court are always very welcoming and friendly. Robyn went above and beyond organizing a meeting space for mum to conduct financial planning meeting that occurred during her respite stay. Big thanks. Mum was very happy this stay and her only complaint was 1 meal was pretty horrible
and wine was not always available and on a few occasions the activity diary changed but small problems compared to lovely stay. Thanks team!
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum had a lovely stay with us at Rivermede Court, and we're especially pleased that Robyn was able to support her so well during her financial planning meeting. We also appreciate your honest comments regarding the meal, wine availability, and activity diary changes. Your feedback helps us continue to improve our services and ensure every guest has the best possible experience.
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Review of

Rivermede Court Care Home

from Jill B (Respite Resident) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used for respite service five times this year, and the service is always exceptional. The care is excellent, and I look forward to each visit.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. It is always a pleasure when you stay with us and the residents enjoy when you visit. Thank you for always choosing to stay with us at Rivermede. We are proud to care for the residents with compassion and dedication.
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Review of

Rivermede Court Care Home

from Katrina C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Riverside almost 3 years now. I know she is safe, well looked after and loved by the carers. She is always treated with respect and affection. Her room is always spotless and she is always beautifully presented - her hair and nails are done here. Any concerns should I have there are
dealt with quickly.The staff are all professional and I have never entered the building without a smile and greeting from the staff both carers and reception.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and positive feedback. Our team is dedicated to providing high quality care and it is always rewarding to know our efforts are making a difference. Your comments truly mean a lot to our staff here at Rivermede.
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Review of

Rivermede Court Care Home

from C R (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us
as a family.
The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional.
As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you very much for your lovely review. Your grandad was a truly special person and every member of the team had a great fondness for him. Your kind words mean a great deal to all of us. We're passionate about the work we do and caring for such wonderful residents makes it all the more rewarding and meaningful.
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Review of

Rivermede Court Care Home

from Perminder G (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile.
Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. Our team work hard to provide the highest standard of care and knowing that it's appreciated means a lot. We are delighted that you and mum are having such a positive experience with us. Thanks again for your support.
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Review of

Rivermede Court Care Home

from Melvin M (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. We are truly grateful you took the time to share yours and mums experience. It means a great deal to our entire team to know that our care and support have made a positive impact. Mum always looks fantastic and we are so pleased she enjoys joining in the activities and trips.
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Review of

Rivermede Court Care Home

from Tim C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being
with him and in helping to ensure that dad had the best care possible.
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your heartfelt review. It was truly a privilege to support your loved one and your family during this time. You are an especially loving and supportive family, and it was an honour to be part of your journey. We are incredibly proud of our team, who approach their work with such dedication, care, and compassion. It means so much to know that their efforts left a lasting impression. Thank you again for your kind words.
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Review of

Rivermede Court Care Home

from K F (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank
this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mum is receiving the level of care and attention she deserves at Rivermede.Our team takes great pride in creating a warm, respectful, and engaging environment for all our residents, and it means a great deal to know that this is reflected in your experience. We believe it's the little details that matter most, and it's wonderful to hear that our carers' efforts to communicate and personalise care are appreciated by you and your brother.Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.
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Review of

Rivermede Court Care Home

from Cheryl M (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and
the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind and thoughtful feedback. We are thrilled to hear that your mother has a positive experience with us at Rivermede over the past two years. We take great pride in the consistency and quality of our team, as well as the wide range of activities we offer to ensure a fulfilling experience for all our residents. We're also delighted that our team, including the reception team, has made such a positive impression. Their dedication to providing excellent customer service is something we truly value, and we're glad it has made a difference to you.Thank you again for your support and trust in Rivermede. We look forward to continuing to care for your mother and providing the best experience possible.
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Review of

Rivermede Court Care Home

from Edward L (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained.
The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for taking the time to write a review, we will be sure to pass your comments on to the team. Rivermede Court staff pride themselves on delivering a high standard of care from all departments.
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Awards / Recognitions (9)

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