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Care Home Owned by Cinnamon Care Collection in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Surrey

Only the locations & reviews in Surrey for Cinnamon Care Collection are showing below.

View the details of all 24 locations (with 1919 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Surrey (1)

 - Browse 1 Care Home owned by Cinnamon Care Collection in Surrey
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Rivermede Court Care Home
The Avenue, Egham TW20 9AD 
9.9 103 reviews
Rivermede Court Care Home, Egham, Surrey
"Mum is very happy and everyone has gone out of their way to make her feel welcome. It was difficult at the beginning, but she soon settled…"   Read all 103 reviews
  • from £1,600 / week
  • 80 Rooms
Location Type Care Home

Rivermede Court Care Home in Egham, is a luxury care home offering exceptional residential, dementia and respite care within elegant, contemporary surroundings. As part of Cinnamon Care Collection, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Cinnamon Care Collection Reviews in Surrey (103)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.909) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Rivermede Court Care Home

from N H (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy and everyone has gone out of their way to make her feel welcome. It was difficult at the beginning, but she soon settled in and that is down to the way the staff spent time with her. Everyone does go above and beyond and nothing is too much trouble.
Reply from The Manager, General Manager at Rivermede Court Care HomeThank you for your lovely message. We're so pleased to hear your mum has settled in well. The team always aims to make every resident feel at home, so it means a lot to know their care and kindness have made a difference.
Warm regards
The Rivermede Court Team
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Review of

Rivermede Court Care Home

from Kimberly C (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care mum receives. She is more independent, sociable, and mobile. The staff are amazing- very friendly and have time to talk about 'loved ones' needs. I would highly recommend Rivermede.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your lovely review. It is an absolute pleasure looking after mum and we love how she always gets involved with the activities and how supportive you are as a family .
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Review of

Rivermede Court Care Home

from C H (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the love, laughs and care for dad over the last 3 years.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. we really appreciate positive feedback and we are so glad you are happy with Rivermede and the care and support we offer.
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Review of

Rivermede Court Care Home

from S C (Son-in-law of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial contact with the home I have had nothing but friendly professional help from the admissions manager and the reception tem. Every one at the home has made my mother-in-law welcome. All the staff go out of their way to be friendly and helpful. The home is more like a 4 star hotel, lovely
rooms, great choice of food and always something going on. Shame not all care homes are like Rivermede Court.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for you lovely review. We are dedicated to creating a safe comfortable and homely environment and feedback like yours reminds us of what we do. Your lovely message means a great deal to the team.
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Review of

Rivermede Court Care Home

from Hazel V (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a respite stay. I was made to feel very welcome on arrival and all the carers were warm and friendly during my stay. Meals were very good most of the time. The programme of events was confusing. Things advertised didn't happen and timing was wrong on a church service.
I met some very nice friendly
people and had a most happy time.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for sharing your experience following your recent respite stay at Rivermede Court. We're so pleased to hear that you felt welcomed on arrival and that our care team made a positive impression with their warmth and friendliness. It's wonderful to know you enjoyed most of the meals and had the opportunity to connect with other residents during your time with us.
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Review of

Rivermede Court Care Home

from Jessica B (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Rivermede Court are always very welcoming and friendly. Robyn went above and beyond organizing a meeting space for mum to conduct financial planning meeting that occurred during her respite stay. Big thanks. Mum was very happy this stay and her only complaint was 1 meal was pretty horrible
and wine was not always available and on a few occasions the activity diary changed but small problems compared to lovely stay. Thanks team!
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum had a lovely stay with us at Rivermede Court, and we're especially pleased that Robyn was able to support her so well during her financial planning meeting. We also appreciate your honest comments regarding the meal, wine availability, and activity diary changes. Your feedback helps us continue to improve our services and ensure every guest has the best possible experience.
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Review of

Rivermede Court Care Home

from Jill B (Respite Resident) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used for respite service five times this year, and the service is always exceptional. The care is excellent, and I look forward to each visit.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. It is always a pleasure when you stay with us and the residents enjoy when you visit. Thank you for always choosing to stay with us at Rivermede. We are proud to care for the residents with compassion and dedication.
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Review of

Rivermede Court Care Home

from Katrina C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Riverside almost 3 years now. I know she is safe, well looked after and loved by the carers. She is always treated with respect and affection. Her room is always spotless and she is always beautifully presented - her hair and nails are done here. Any concerns should I have there are
dealt with quickly.The staff are all professional and I have never entered the building without a smile and greeting from the staff both carers and reception.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and positive feedback. Our team is dedicated to providing high quality care and it is always rewarding to know our efforts are making a difference. Your comments truly mean a lot to our staff here at Rivermede.
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Review of

Rivermede Court Care Home

from C R (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us
as a family.
The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional.
As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you very much for your lovely review. Your grandad was a truly special person and every member of the team had a great fondness for him. Your kind words mean a great deal to all of us. We're passionate about the work we do and caring for such wonderful residents makes it all the more rewarding and meaningful.
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Review of

Rivermede Court Care Home

from Perminder G (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile.
Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. Our team work hard to provide the highest standard of care and knowing that it's appreciated means a lot. We are delighted that you and mum are having such a positive experience with us. Thanks again for your support.
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Review of

Rivermede Court Care Home

from Melvin M (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. We are truly grateful you took the time to share yours and mums experience. It means a great deal to our entire team to know that our care and support have made a positive impact. Mum always looks fantastic and we are so pleased she enjoys joining in the activities and trips.
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Review of

Rivermede Court Care Home

from Tim C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being
with him and in helping to ensure that dad had the best care possible.
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your heartfelt review. It was truly a privilege to support your loved one and your family during this time. You are an especially loving and supportive family, and it was an honour to be part of your journey. We are incredibly proud of our team, who approach their work with such dedication, care, and compassion. It means so much to know that their efforts left a lasting impression. Thank you again for your kind words.
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Review of

Rivermede Court Care Home

from K F (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank
this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mum is receiving the level of care and attention she deserves at Rivermede.Our team takes great pride in creating a warm, respectful, and engaging environment for all our residents, and it means a great deal to know that this is reflected in your experience. We believe it's the little details that matter most, and it's wonderful to hear that our carers' efforts to communicate and personalise care are appreciated by you and your brother.Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.
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Review of

Rivermede Court Care Home

from Cheryl M (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and
the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind and thoughtful feedback. We are thrilled to hear that your mother has a positive experience with us at Rivermede over the past two years. We take great pride in the consistency and quality of our team, as well as the wide range of activities we offer to ensure a fulfilling experience for all our residents. We're also delighted that our team, including the reception team, has made such a positive impression. Their dedication to providing excellent customer service is something we truly value, and we're glad it has made a difference to you.Thank you again for your support and trust in Rivermede. We look forward to continuing to care for your mother and providing the best experience possible.
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Review of

Rivermede Court Care Home

from Edward L (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained.
The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for taking the time to write a review, we will be sure to pass your comments on to the team. Rivermede Court staff pride themselves on delivering a high standard of care from all departments.
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Review of

Rivermede Court Care Home

from Jacqueline G (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments
the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeIt was an absolute pleasure to support and care for your father. It was wonderful to see him improve throughout his stay. We will ensure that your kind words are relayed to our team at Rivermede. From all of us here, thank you.
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Review of

Rivermede Court Care Home

from R E (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself.
This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and
clean them.
The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you for your valued and appreciated review. As well all know, the little things are important. It's fantastic to have feedback for the care team, acknowledging the dedication and compassion they show every single day. We really appreciate you taking the time to write these kind words.
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Review of

Rivermede Court Care Home

from T L (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased
both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.
Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you so much for taking the time to write a review. It was an honor to be able to support your family and your lovely mother. We are so sorry for your loss.
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Review of

Rivermede Court Care Home

from Jacqueline H (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.
Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review. We are pleased that your mother is enjoying her stay at Rivermede and that she is enjoying the activities, food and care at Rivermede Court.
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Review of

Rivermede Court Care Home

from C G (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.
Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review. We are so pleased that your mother has settled well into life at Rivermede Court and that you and your mother have had a positive and smooth transition into life at Rivermede.
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Awards / Recognitions (9)

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