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Care Home Owned by Cinnamon Care Collection in Surrey

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Surrey

Only the locations & reviews in Surrey for Cinnamon Care Collection are showing below.

View the details of all 23 locations (with 1757 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Surrey (1)

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1 Care Home owned by Cinnamon Care Collection in Surrey
Rivermede Court Care Home

The Avenue, Egham TW20 9AD 

9.9 97 reviews
"From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single…"   Read all 97 reviews
Location Type Care Home

Rivermede Court provides quality residential, dementia and short stay care in a luxurious 'home from home' environment. It offers 80 generously proportioned en-suite bedrooms and high-quality facilities including delightful dining areas, cosy lounges,… Read more about Rivermede Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 80 Rooms from £1,750 / week

Cinnamon Care Collection Reviews in Surrey (97)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.914) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Rivermede Court Care Home

from C R (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us
as a family.
The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional.
As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care Home

Thank you very much for your lovely review. Your grandad was a truly special person and every member of the team had a great fondness for him. Your kind words mean a great deal to all of us. We're passionate about the work we do and caring for such wonderful residents makes it all the more rewarding and meaningful.

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Review of

Rivermede Court Care Home

from Perminder G (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile.
Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.
Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care Home

Thank you for your review. Our team work hard to provide the highest standard of care and knowing that it's appreciated means a lot. We are delighted that you and mum are having such a positive experience with us. Thanks again for your support.

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Review of

Rivermede Court Care Home

from Melvin M (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care Home

Thank you so much for your kind words. We are truly grateful you took the time to share yours and mums experience. It means a great deal to our entire team to know that our care and support have made a positive impact. Mum always looks fantastic and we are so pleased she enjoys joining in the activities and trips.

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Review of

Rivermede Court Care Home

from Tim C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being
with him and in helping to ensure that dad had the best care possible.
Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care Home

Thank you so much for your heartfelt review. It was truly a privilege to support your loved one and your family during this time. You are an especially loving and supportive family, and it was an honour to be part of your journey. We are incredibly proud of our team, who approach their work with such dedication, care, and compassion. It means so much to know that their efforts left a lasting impression. Thank you again for your kind words.

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Review of

Rivermede Court Care Home

from Kimberly C (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome Mum received when she first arrived was outstanding. Everyone was extremely friendly and couldn't do enough for her. Mum is already looking forward to her next stay at Rivermede.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you so much for your kind words. We are absolutely delighted to hear that your mum felt so warmly welcomed during her stay at Rivermede. Our team takes great pride in creating a friendly and supportive environment, and it's wonderful to know that their efforts made such a positive impression.We're thrilled that your mum is already looking forward to her next visit - we look forward to welcoming her back and ensuring she enjoys another outstanding experience.

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Review of

Rivermede Court Care Home

from K F (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank
this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mum is receiving the level of care and attention she deserves at Rivermede.Our team takes great pride in creating a warm, respectful, and engaging environment for all our residents, and it means a great deal to know that this is reflected in your experience. We believe it's the little details that matter most, and it's wonderful to hear that our carers' efforts to communicate and personalise care are appreciated by you and your brother.Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.

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Review of

Rivermede Court Care Home

from Cheryl M (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and
the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you so much for your kind and thoughtful feedback. We are thrilled to hear that your mother has a positive experience with us at Rivermede over the past two years. We take great pride in the consistency and quality of our team, as well as the wide range of activities we offer to ensure a fulfilling experience for all our residents. We're also delighted that our team, including the reception team, has made such a positive impression. Their dedication to providing excellent customer service is something we truly value, and we're glad it has made a difference to you.Thank you again for your support and trust in Rivermede. We look forward to continuing to care for your mother and providing the best experience possible.

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Review of

Rivermede Court Care Home

from Edward L (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained.
The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review, we will be sure to pass your comments on to the team. Rivermede Court staff pride themselves on delivering a high standard of care from all departments.

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Review of

Rivermede Court Care Home

from Jacqueline G (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments
the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

It was an absolute pleasure to support and care for your father. It was wonderful to see him improve throughout his stay. We will ensure that your kind words are relayed to our team at Rivermede. From all of us here, thank you.

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Review of

Rivermede Court Care Home

from R E (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself.
This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and
clean them.
The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.
Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you for your valued and appreciated review. As well all know, the little things are important. It's fantastic to have feedback for the care team, acknowledging the dedication and compassion they show every single day. We really appreciate you taking the time to write these kind words.

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Review of

Rivermede Court Care Home

from T L (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased
both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. It was an honor to be able to support your family and your lovely mother. We are so sorry for your loss.

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Review of

Rivermede Court Care Home

from Jacqueline H (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are pleased that your mother is enjoying her stay at Rivermede and that she is enjoying the activities, food and care at Rivermede Court.

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Review of

Rivermede Court Care Home

from C G (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that your mother has settled well into life at Rivermede Court and that you and your mother have had a positive and smooth transition into life at Rivermede.

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Review of

Rivermede Court Care Home

from Nikki D (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact, the support was exemplary. I spent over an hour with the Admissions Adviser, looking over the Home and discussing the support needed for a very close elderly friend suffering from both Dementia and Alzheimer's. This was for a respite stay whilst essential building work was carried
out on his home. I was shown all areas, rooms, and dining areas and chatted with some residents and staff. The arrangements were very professional and prompt which allowed us total peace of mind for the admission. He settled in immediately and thoroughly enjoyed taking part in some of the activities and sitting with other residents during lunches. Unfortunately, he became quite unwell a few days after admission, the staff noticed this immediately and called an ambulance, informed the family, and kept the room open for his return when discharged. I cannot recommend Rivermede highly enough, everything is 5*. Thank you to three members of staff in particular, and all the staff.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review and for your kind words. We are so pleased that your friend had such a positive experience for his respite stay at Rivermede, and that you found the admission process to be professional, prompt, and leaving you and your friend feeling reassured and supported. We will be sure to pass on your comments to the team.

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Review of

Rivermede Court Care Home

from S J (Son of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum came here for respite care. She has been through a rough patch. By the time she left, she was a different person. She was stronger, looking forward to life, and with a twinkle back in her eye. The staff here are truly amazing and it has been a pleasure to get to know them. Thank you Rivermede.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review, we are so pleased that your mother enjoyed her respite stay with us and that she was feeling so much better. We would be happy to support you and your mother with any future requirements.

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Review of

Rivermede Court Care Home

from K W (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are friendly, professional, and all-around amazing. They were respectful to my Mother and her disabilities, and not a bad word from her. The staff are accommodating and pleasant. The rooms are well-equipped, modern, and clean.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. We are so pleased that your mother had a good respite stay with us, we would be more than happy to support her with any future needs.

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Review of

Rivermede Court Care Home

from A C (Daughter-in-law of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is lovely and every effort has been made to help Mum settle in. The food is excellent and very suited to Mum's tastes.
The care staff are amazing, and very friendly and nothing is too much trouble. Everything we have raised has already been noticed and acted on by the staff. Very pleased
to have found Mum in such a lovely place.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that you have found the food to be of an excellent standard and to your mother-in-law's taste. The team prides itself on person-centered care and responding to residents' changing needs swiftly. We will be sure to pass your comments on to the team.

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Review of

Rivermede Court Care Home

from Sadie M (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Rivermede Court for three years when her frontotemporal dementia reached a level where she needed full time care. She remained at the home until she passed away last week. I am so grateful to the amazing care team at Rivermede for great care and affection they showed my mother during
her time there. Furthermore, the home was always accommodating of my mother's deteriorating mental condition and were able to care for her advanced dementia in a fuss-free and compassionate manner. During my mother's final days, I spent almost and entire week in the home and watched the staff laughing and singing with the residents in such a lovely warm and relaxed atmosphere. I cannot recommend the home more.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. We are so sorry for your loss, it was an honor to support your mother and your family. We will be sure to pass on your lovely comments to the team.

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Review of

Rivermede Court Care Home

from S B (Grandson of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our initial two months at Rivermede Court for my grandmother have exceeded expectations. We chose it in part due to a personal referral from a friend and have not been disappointed. The facilities are superb but the excellent, warm and professional staff team truly make it.
Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review, we are so pleased that you and your grandmother have had great care and service that exceeded your expectations, Rivermede Court staff always aim to go above and beyond. We will be sure to pass on your comments.

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Review of

Rivermede Court Care Home

from Lyn S (Daughter-in-law of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been very grateful for the care that my mother-in-law has received since she arrived in February 2021. The staff are very caring and supportive of the residents' and their families too. We are so pleased that we found Rivermede Court, we have no worries at all about the care my mother-in-law
is getting, it is second to none.
Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your review. We will be sure to pass your comments on to the team.

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Awards / Recognitions (8)

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