Cinnamon Care Collection in Surrey | 1 Care Home

Review of
Rivermede Court Care Home
from S C (Son-in-law of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

From my initial contact with the home I have had nothing but friendly professional help from the admissions manager and the reception tem. Every one at the home has made my mother-in-law welcome. All the staff go out of their way to be friendly and helpful. The home is more like a 4 star hotel, lovely

rooms, great choice of food and always something going on. Shame not all care homes are like Rivermede Court.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for you lovely review. We are dedicated to creating a safe comfortable and homely environment and feedback like yours reminds us of what we do. Your lovely message means a great deal to the team.

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Review of
Rivermede Court Care Home
from Hazel V (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

I had a respite stay. I was made to feel very welcome on arrival and all the carers were warm and friendly during my stay. Meals were very good most of the time. The programme of events was confusing. Things advertised didn't happen and timing was wrong on a church service.
I met some very nice friendly

people and had a most happy time.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for sharing your experience following your recent respite stay at Rivermede Court. We're so pleased to hear that you felt welcomed on arrival and that our care team made a positive impression with their warmth and friendliness. It's wonderful to know you enjoyed most of the meals and had the opportunity to connect with other residents during your time with us.

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Review of
Rivermede Court Care Home
from Jessica B (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

The team at Rivermede Court are always very welcoming and friendly. Robyn went above and beyond organizing a meeting space for mum to conduct financial planning meeting that occurred during her respite stay. Big thanks. Mum was very happy this stay and her only complaint was 1 meal was pretty horrible

and wine was not always available and on a few occasions the activity diary changed but small problems compared to lovely stay. Thanks team!

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum had a lovely stay with us at Rivermede Court, and we're especially pleased that Robyn was able to support her so well during her financial planning meeting. We also appreciate your honest comments regarding the meal, wine availability, and activity diary changes. Your feedback helps us continue to improve our services and ensure every guest has the best possible experience.

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Review of
Rivermede Court Care Home
from Jill B (Respite Resident) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I have used for respite service five times this year, and the service is always exceptional. The care is excellent, and I look forward to each visit.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. It is always a pleasure when you stay with us and the residents enjoy when you visit. Thank you for always choosing to stay with us at Rivermede. We are proud to care for the residents with compassion and dedication.

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Review of
Rivermede Court Care Home
from Katrina C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been at Riverside almost 3 years now. I know she is safe, well looked after and loved by the carers. She is always treated with respect and affection. Her room is always spotless and she is always beautifully presented - her hair and nails are done here. Any concerns should I have there are

dealt with quickly.The staff are all professional and I have never entered the building without a smile and greeting from the staff both carers and reception.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words and positive feedback. Our team is dedicated to providing high quality care and it is always rewarding to know our efforts are making a difference. Your comments truly mean a lot to our staff here at Rivermede.

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Review of
Rivermede Court Care Home
from C R (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us

as a family.
The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional.
As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you very much for your lovely review. Your grandad was a truly special person and every member of the team had a great fondness for him. Your kind words mean a great deal to all of us. We're passionate about the work we do and caring for such wonderful residents makes it all the more rewarding and meaningful.

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Review of
Rivermede Court Care Home
from Perminder G (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile.
Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.

Reply from Robyn Sheppard, Home Admissions Adviser at Rivermede Court Care HomeThank you for your review. Our team work hard to provide the highest standard of care and knowing that it's appreciated means a lot. We are delighted that you and mum are having such a positive experience with us. Thanks again for your support.

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Review of
Rivermede Court Care Home
from Melvin M (Son of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!

Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your kind words. We are truly grateful you took the time to share yours and mums experience. It means a great deal to our entire team to know that our care and support have made a positive impact. Mum always looks fantastic and we are so pleased she enjoys joining in the activities and trips.

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Review of
Rivermede Court Care Home
from Tim C (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being

with him and in helping to ensure that dad had the best care possible.

Reply from Ruby Clark, Home Admissions Adviser at Rivermede Court Care HomeThank you so much for your heartfelt review. It was truly a privilege to support your loved one and your family during this time. You are an especially loving and supportive family, and it was an honour to be part of your journey. We are incredibly proud of our team, who approach their work with such dedication, care, and compassion. It means so much to know that their efforts left a lasting impression. Thank you again for your kind words.

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Review of
Rivermede Court Care Home
from Kimberly C (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

The welcome Mum received when she first arrived was outstanding. Everyone was extremely friendly and couldn't do enough for her. Mum is already looking forward to her next stay at Rivermede.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind words. We are absolutely delighted to hear that your mum felt so warmly welcomed during her stay at Rivermede. Our team takes great pride in creating a friendly and supportive environment, and it's wonderful to know that their efforts made such a positive impression.We're thrilled that your mum is already looking forward to her next visit - we look forward to welcoming her back and ensuring she enjoys another outstanding experience.

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Review of
Rivermede Court Care Home
from K F (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank

this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mum is receiving the level of care and attention she deserves at Rivermede.Our team takes great pride in creating a warm, respectful, and engaging environment for all our residents, and it means a great deal to know that this is reflected in your experience. We believe it's the little details that matter most, and it's wonderful to hear that our carers' efforts to communicate and personalise care are appreciated by you and your brother.Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.

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Review of
Rivermede Court Care Home
from Cheryl M (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and

the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for your kind and thoughtful feedback. We are thrilled to hear that your mother has a positive experience with us at Rivermede over the past two years. We take great pride in the consistency and quality of our team, as well as the wide range of activities we offer to ensure a fulfilling experience for all our residents. We're also delighted that our team, including the reception team, has made such a positive impression. Their dedication to providing excellent customer service is something we truly value, and we're glad it has made a difference to you.Thank you again for your support and trust in Rivermede. We look forward to continuing to care for your mother and providing the best experience possible.

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Review of
Rivermede Court Care Home
from Edward L (Son of Resident) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained.

The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you so much for taking the time to write a review, we will be sure to pass your comments on to the team. Rivermede Court staff pride themselves on delivering a high standard of care from all departments.

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Review of
Rivermede Court Care Home
from Jacqueline G (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments

the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeIt was an absolute pleasure to support and care for your father. It was wonderful to see him improve throughout his stay. We will ensure that your kind words are relayed to our team at Rivermede. From all of us here, thank you.

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Review of
Rivermede Court Care Home
from R E (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself.
This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and

clean them.
The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care HomeThank you for your valued and appreciated review. As well all know, the little things are important. It's fantastic to have feedback for the care team, acknowledging the dedication and compassion they show every single day. We really appreciate you taking the time to write these kind words.

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Review of
Rivermede Court Care Home
from T L (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased

both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.

Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you so much for taking the time to write a review. It was an honor to be able to support your family and your lovely mother. We are so sorry for your loss.

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Review of
Rivermede Court Care Home
from Jacqueline H (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report

Overall Experience

Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.

Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review. We are pleased that your mother is enjoying her stay at Rivermede and that she is enjoying the activities, food and care at Rivermede Court.

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Review of
Rivermede Court Care Home
from C G (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report

Overall Experience

Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.

Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review. We are so pleased that your mother has settled well into life at Rivermede Court and that you and your mother have had a positive and smooth transition into life at Rivermede.

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Review of
Rivermede Court Care Home
from Nikki D (Friend of Resident) published on 7 November 2024 Submitted via Website • Report

Overall Experience

From the first contact, the support was exemplary. I spent over an hour with the Admissions Adviser, looking over the Home and discussing the support needed for a very close elderly friend suffering from both Dementia and Alzheimer's. This was for a respite stay whilst essential building work was carried

out on his home. I was shown all areas, rooms, and dining areas and chatted with some residents and staff. The arrangements were very professional and prompt which allowed us total peace of mind for the admission. He settled in immediately and thoroughly enjoyed taking part in some of the activities and sitting with other residents during lunches. Unfortunately, he became quite unwell a few days after admission, the staff noticed this immediately and called an ambulance, informed the family, and kept the room open for his return when discharged. I cannot recommend Rivermede highly enough, everything is 5*. Thank you to three members of staff in particular, and all the staff.

Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review and for your kind words. We are so pleased that your friend had such a positive experience for his respite stay at Rivermede, and that you found the admission process to be professional, prompt, and leaving you and your friend feeling reassured and supported. We will be sure to pass on your comments to the team.

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Review of
Rivermede Court Care Home
from S J (Son of Resident) published on 5 November 2024 Submitted via Postal Card • Report

Overall Experience

My Mum came here for respite care. She has been through a rough patch. By the time she left, she was a different person. She was stronger, looking forward to life, and with a twinkle back in her eye. The staff here are truly amazing and it has been a pleasure to get to know them. Thank you Rivermede.

Reply from Candice ONeill, General Manager at Rivermede Court Care HomeThank you for taking the time to write a review, we are so pleased that your mother enjoyed her respite stay with us and that she was feeling so much better. We would be happy to support you and your mother with any future requirements.

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