Cinnamon Care Collection in Worcestershire | 1 Care Home

Review of
The Gables
from Margaret D (Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been resident here for 6 months. During that time I have had several falls. I have always been treated with the utmost kindness and help, always very professional as well as helpful. There is a wide range of activities which vary to try to be more inclusive I never wanted to be in a care home

but I'm very pleased to be at this one.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for sharing your experience. We're truly grateful for your kind words and are so pleased to hear that you feel supported, respected, and well cared for during your time with us. Our team is committed to providing compassionate, professional care, and it's heartening to know that this has made a positive difference for you. We also appreciate your recognition of our activity program - we strive to create inclusive opportunities for everyone. It means a lot to us that you feel pleased to be here. We're lucky to have you as part of our community.

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Review of
The Gables
from T J (Respite Resident) assisted by family/friend published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

I've had a fantastic stay at The Gables and can't wait to return soon. The food, activities, care are superb. Thank you Gables.

Reply from James Skelding, Home Admissions Advisor at The Gables

We're so glad you had an enjoyable stay at The Gables.

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Review of
The Gables
from J H (Daughter-in-law of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

Our loved one arrived at The Gables feeling very disorientated, anxious and distressed after a traumatic 4 months involving 4 weeks in hospital and 12 weekly in step - down, to say nothing of the trauma of a broken ankle, pneumonia (twice), several infections and ensuing anxiety and confusion - within

two or three weeks The Gables care staff had nurtured and cared for her so kindly that she has blossomed.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for your heartfelt feedback. We are truly touched by your words and deeply grateful for the trust you placed in us during such a challenging time for your loved one. It's always our goal to provide not just professional care, but warmth, dignity, and emotional support to every resident. To hear that she has begun to blossom again means everything to our team. We will be sure to share your kind comments with the staff who cared for her-they will be uplifted to know the positive impact they've made. Thank you again for taking the time to share your experience.

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Review of
The Gables
from Caroline C (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My parents have been resident at The Gables for over two years. The staff are excellent and go above and beyond to accommodate my parents differing needs. The rooms are lovely - more like hotel accommodation - together with an interesting and varied menu. Plenty of activities are available to join

if required. Not only do the staff give support to my parents but also to us as a family with a great deal of patience and humour! I would highly recommend.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that your parents have felt so well cared for during their time at The Gables. Our team works hard to provide a supportive, comfortable, and engaging environment for all our residents-and it's wonderful to know that their efforts are making a real difference. It's especially heartening to hear that you've felt supported as a family as well.

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Review of
The Gables
from L B (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

This place is special. From the wonderful caring staff, to the beautiful food served to residents. My dad has recently completed a months respite and he has left today having had THE best time. The activity schedule had him singing, dancing, keeping fit, testing his brain power with quizzes etc, the

list is endless. We initially attended a recent open day and was immediately impressed and knew dad had to spend time here. He settled in so quickly and every member of staff helped with this. It was an absolute joy to visit dad here and we as a family can't thank Team Gables enough. We can't wait for dad to become a permanent resident in the near future.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that your dad had such a positive experience during his respite stay at The Gables. We're delighted he enjoyed the activities, meals, and the company of both our staff and residents. It's always our goal to create a welcoming and engaging environment where every individual feels at home, and we're so pleased he settled in quickly and made the most of his time with us. We'll be sure to share your lovely feedback with the whole team-they'll be thrilled to hear it. We look forward to welcoming your dad back as a permanent resident in the near future. Thank you again for your trust and support.

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Review of
The Gables
from S S (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My mother was admitted to the Gables on 1sr of November. All the staff were very welcoming to her on our arrival, which reassured her. It was initially for respite but now it is long term. The home is very elegant and there is lot of activities going on everyday, unfortunately my mum is not able to

participate in it because of her Dementia. My mum is a fussy eater, despite this the head Chef is cooking her the food she likes. Despite the language barrier staff and management are going the extra mile to give her excellent care.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thankyou for your feedback. It's great to see your mother enjoying her food.

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Review of
The Gables
from J W (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

The Gables is a care home like no other. Our mum has been there since January after she fell. It is a huge decision to move into a care home, but the warmth, love and care shown to the residents is unparalleled.

The rooms are beautiful, clean and comfortable. The community spaces are welcoming.

But what makes the Gables outstanding is its staff.

Everyone you meet takes the time to look after the whole Gables family. There are daily activities, great food, a happy hour and trips out. And amazing care shown when residents need a bit of extra help or taking to hospital. Overall, there is a great sense of fun and joy in life.

Thank you all for the fantastic job you do xx

Reply from James Skelding, Home Admissions Advisor at The Gables

It's great to see that your mum is enjoying her time here at The Gables. Thankyou for your lovely comments.

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Review of
The Gables
from M W (Respite Resident) published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

My stay was what I needed while my daughter had a break.
I enjoyed the comradery and the staff lovely, will probably go back when needed.

Reply from James Skelding, Home Admissions Advisor at The Gables

We're really happy that you had an enjoyable time at The Gables and look forward to seeing you again soon.

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Review of
The Gables
from Louise C (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

My mother was a resident at The Gables for 3 months. During her time there she was treated with the utmost respect and compassion. Her care and also the support our family were given, was exceptional. The staff are all extremely dedicated and caring. The home is like walking into a 5-star hotel. The

3-course lunch and evening meals were nutritious and well-presented. Thank you The Gables!

Reply from James Skelding, Home Admissions Advisor at The Gables

We are so pleased that your experience of The Gables was such a positive one. The whole team appreciate your comments. Thank you.

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Review of
The Gables
from Deborah M (Stepdaughter of Resident) published on 16 December 2024 Submitted via Website • Report

Overall Experience

I can't believe my stepmother-in-law has only been at The Gables for one week. On arrival, she was furious with us for "dumping her there". Just one week later she has friends, is participating in activities, and is really content.
The staff are all lovely, and caring towards our family as well as

their residents. The beautiful environment makes it a pleasure to visit too.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your lovely feedback. Its great to see your loved one settle in so well and start making new friends.

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Review of
The Gables
from Jill G (Partner of Resident) published on 11 December 2024 Submitted via Website • Report

Overall Experience

My husband who has both cognitive and physical issues has stayed at The Gables and its sister home Parkfield Grange several times over the last three years.
I believe that it is exceptional in terms of environment and services.
The onsite management team are kind, and care. They set and deliver

the values.
The meals are nutritious; the care staff who have been there since it opened are caring, proactive and responsive. Some of their newer recruits need to grow into their role; some empathy training maybe.
I have visited other nearby care homes and none come anywhere close!

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your lovely feedback. We appreciate your comments and I'm sure that the newer members of the team will grow in to their roles.

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Review of
The Gables
from S S (Son of Resident) published on 27 November 2024 Submitted via Website • Report

Overall Experience

We had looked at several care homes in the area for my mother. Have to say as this was our first time of having to do this we found it quite depressing until we visited The Gables. From the moment we walked in you felt this was something different, something special, we were not disappointed. Friendly,

professional staff no signs of panic, a nice welcoming calm environment which is exactly what we wanted for Mom. First class care and facilities, it's a shame that not all persons needing care have the funds to be able to stay in a superb place like this. We would like to thank all the staff we have met for making my mother's transition stress-free and very welcoming. Keep up the good work.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your review of The Gables. It means a great deal to all of the team. We are all so pleased that your experience has been so positive.

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Review of
The Gables
from S W (Daughter of Resident) published on 21 November 2024 Submitted via Postal Card • Report

Overall Experience

Thank you all for caring for our dad with such kindness, dignity and professionalism. Dad is going to miss you all. During Dad's stay his confidence has grown and his walking ability is amazing! Thank you all.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. It's great to see your father's confidence and mobility improve during his stay with us.

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Review of
The Gables
from Christine G (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report

Overall Experience

The Gables go above and beyond. The care my mom receives is fabulous. She is bedridden but never feels lonely as the staff constantly check on her. They made her birthday so special with balloons, streamers and a beautiful cake in her room. As relatives, the visits are lovely, we are made very welcome.

Everyone is friendly and the place is spotless.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for your review. Your comments mean a lot to everyone at The Gables.

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Review of
The Gables
from D P (Resident) published on 3 July 2024 Submitted via Postal Card • Report

Overall Experience

I arrived at The Gables on Friday 31st May 2024, for a week after signing myself in for post-op care following a hysterectomy on 29th May taking the burden away from my family.
What can I say? The care, not that I required much care, was second to none. I actually needed rest, of which I got plenty

but there were activities should I want to participate. All the staff were helpful, discreet and caring. After staying for a week I felt so comfortable I decided to stay an extra four nights.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such positive feedback. The whole team really appreciate your comments and we're glad your stay at The Gables was so comfortable.

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Review of
The Gables
from S N (Nephew of Resident) published on 29 May 2024 Submitted via Postal Card • Report

Overall Experience

The Gables is fantastic. Like a luxury hotel. Unfortunately, my aunt is very poorly and so hasn't really been able to take advantage of many of the things it has to offer. She is probably more reliant on the staff than most other residents but they are looking after her well. Recently her condition

has improved a bit and they have been getting her out of bed into a chair, which is a huge improvement compared to how she was when she first went in. When I visit, all the staff are friendly and helpful and my aunt seems to get on with everyone.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your feedback. It's great to see that your aunt is doing so well at The Gables.

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Review of
The Gables
from Caroline C (Niece of Resident) published on 16 May 2024 Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident here for a few months, and she has improved greatly, physically and mentally better. All the care staff are very caring, nothing is too much trouble for them to help her and other residents. She started eating and drinking with help and she is now sitting out and appears

a lot brighter, they are very encouraging to her and she appears happy staying here.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your review and lovely feedback. The whole team appreciate your comments. It's fantastic to see the improvement in your aunt's physical and mental well-being since moving into The Gables.

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Review of
The Gables
from Toni A (Respite Resident) published on 11 April 2024 Submitted via Website • Report

Overall Experience

I came to The Gables following discharge from hospital where I had been treated for two broken arms and a mass of bruising following a fall down my stairs at home. My daughters chose the home as they felt I needed help with personal care and some pampering.
From the moment the ambulance dropped me

off, I felt a very warm welcome. I was shown to my room, very spacious and beautifully furnished with a large ensuite wet room.
The carers are so kind and helpful and have given me excellent care throughout, I’ve been here almost three weeks.
This is a lovely home, well appointed with many facilities, including a weekly list of activities if you wish to join in. Everyone is very friendly and I feel very at home here whilst I wait for full recovery. If you prefer to rest in your room that’s fine although there is on my floor a cinema, a dining room and a lounge.
Having visited people in other care homes whilst being the Parish Visitor for the church this is by far the best I’ve seen.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. We are really pleased that your experience of The Gables has been such a positive one.

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Review of
The Gables
from J B (Daughter-in-law of Resident) published on 28 March 2024 Submitted via Postal Card • Report

Overall Experience

Dad was admitted to The Gables, Hagley, for a four-week respite stay. However, this turned into one week palliative care following his discharge from hospital. Staff at The Gables complained to the hospital about the deplorable condition he was in on his arrival by ambulance. Within only a few hours

of arriving at The Hables, Dad had been seen by the district nurse (twice), paramedics and an ANP. He had been registered at the local doctor's and a respect form completed. All quietly and efficiently managed by the staff. During the week that Dad was at The Gables his treatment was second to none and it was not only Dad who received excellent care; the family was kept informed and supported throughout. Dad was cared for with compassion and love and given the dignity he deserved. We cannot thank the staff at The Gables enough for that. Care at its absolute best.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. The whole team at The Gables appreciate this.

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Review of
The Gables
from J W (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

Mum moved to The Gables in November 2023 and to date, we have been completely satisfied with the quality of care and service provided. The staff seem to be very happy in their work and this spreads to residents and their guests. It feels like a happy place and Mum, we, family and friends have been made

to feel very welcome. Mum’s medical issues are being effectively dealt with. The local GP practice that covers The Gables is a huge improvement on her previous GP. The activities are well-run and varied and the food is always excellent. The coffee bar and other communal areas often have a mixed group of residents, visitors and staff, so there’s usually someone to chat with if you wish. For Mum, the visiting dogs are a delight.

Reply from James Skelding, Home Admissions Advisor at The Gables

The whole team at The Gables are really happy to hear that your mom is so happy here. Thank you for your feedback.

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Care Home Owned by Cinnamon Care Collection in Worcestershire

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