Cinnamon Care Collection in Hampshire | 6 Care Homes

Review of
Abbotswood Court Care Home
from M S (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Whole experience was great.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

We are pleased you enjoyed your respite stay and that you have now come back and joined us permanently.

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Review of
Hartwood House Care Home
from David S (Respite Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

I could not ask for better treatment . The staff were all excellent and fully competent whatever was asked of them. Words alone can not express adequately my satisfaction of the service I received. Food was excellent in both quality and choice. A glass of wine with the meal went down very well.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for such a glowing review. It was honestly such a pleasure to have you stay with us, we miss you already. Please know that you are welcome back whenever you like, even just to pop in and have a cup of tea and cake, we would love to see you again! Thank you for bringing so many smiles to our faces and making our job a delight. We hope to see you soon!

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Review of
Hartwood House Care Home
from Janet S (Wife of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your wonderful review. It was our absolute pleasure to look after your Husband for those 2 weeks! It is really important for us to offer lots of choice at meal times and give the residents a restaurant experience, so thank you for that lovely feedback. As we said on his departure, he is welcome back anytime (as are you - pop in for a cup of tea soon!).

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Review of
Wellington Vale Care Home
from Karen D (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

My Dad was cared for with kindness & compassion throughout the 11 months he lived there. His medical needs were also met in the same way & with very high professional standards. I cannot fault the care he recieved & would highly reccomend this Care Home to anyone thinking of becoming a resident

or looking for a Care Home for a family member. Once again I will use the word 'kindness' as that epitomises the Care that my Dad receievd.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for your kind words regarding the care and compassion we showed your wonderful dad. Sharing your experience will certainly help other families at that difficult time when considering care for their loved one. Take care and know you are always welcome to pop in anytime you are nearby!

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Review of
Abbotswood Court Care Home
from A T (Daughter-in-law of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

7 years of outstanding care from the team at Abbotswood. Mum was always happy & settled. In the last 2 weeks she had amazing end of life care & the communication with the family was brilliant. I would highly recommend the care home to anyone.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you what lovely words, which will mean so much to the team.

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Review of
Hartwood House Care Home
from J S (Son-in-law of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Initial introduction tour of facilities was very good and informative.
Weekend cover light on staff, we had a long wait to gain access.
Special dining was very good and the celebration for mother in laws 106th birthday was very good.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your review. It was an absolute pleasure for us to be able to host your mother-in-laws 106th birthday party - what an amazing afternoon it was! The weekend in question was challenging due to sickness on our reception, so I do apologise that you had to wait to come in. We are so pleased that you and your Mother-in-law have had a positive experience here with us at Hartwood House, you know that you are welcome to pop in any time for a cup of tea and a catch up.

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Review of
Wellington Vale Care Home
from V T (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

The staff are all amazing. They are friendly, hard-working and provide outstanding care for the residents. I cannot thank them enough for the care my mum received. She left hospital very weak, but left Wellington Vale after respite stay, stronger, healthier and happier. Thank you all so much.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for this fantastic review! Mum really did benefit from the respite care we offered on discharge from hospital, and it was great to see her strength and zest for life come back!! Remember to pop in for a coffee with mum soon as we all miss her!

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Review of
Wellington Vale Care Home
from Mark D (Son-in-law of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Wellington Vale Care Home is an outstanding facility. From the minute you walk in the door the attention to detail and professionalism of ALL the staff is obvious. Everyone from the chef to the senior nurses are welcoming, friendly and absolutely on top of their job. The decor, public spaces and individual

rooms are all bright and airy and well designed to meet the needs of the residents. I cannot fault the care given to my father in law and throughout his 11 month stay was repeatedly surprised (and grateful) for the level of care and the effort put in to ensure all his needs were catered for. Despite having advanced dementia he was happy and settled. The management staff are completely approachable and always available to discuss any queries. I doubt there is a better Care Home out there.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for sharing your experience of Wellington Vale and the care we gave to your father in-law. We pride ourselves on the person-centred care we offer as we know it makes such a huge difference to our residents daily lives. Thank you again for this wonderful review, it is sure to help other families at a difficult time.

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Review of
Hartwood House Care Home
from L J (Granddaughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is

just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

What a glowing review! Thank you so much for your kind words. We are so proud of this home and the staff that have worked together to make it how it is today, striving to make every residents life better in every way possible. Socialising is such a hard thing for residents at first but so important, it has brought such a smile to our faces to see her making friends and joining in.

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Review of
Abbotswood Court Care Home
from G L (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum was a resident for 2.5 years, during which time she received excellent care. The whole team are professional, caring, empathetic & showed Mum great kindness. Mum could be challenging on occasions but time after time, staff went the extra mile & more to meet her needs, always with tremendous interpersonal

skills & good humour. There were several occasions when she was ill & had hospital stays but she was always very pleased to return to Abbotswood, where her care from the team was outstandingly good. Mum was always commenting on how kind the staff were. From my prospective, Abbotswood took a great weight off my shoulders. I know she was extremely well looked after. I was always kept fully updated on Mum's health & care needs & on one occasion the quick thinking & professionalism of the staff probably saved her life. Abbotswood Court is an excellent care home, which I would thoroughly recommend & is why a second member of my family has recently become a resident.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your lovely review which we will share with the team. It sums up everything we ultimately try to achieve as a team for our lovely residents. xx

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Review of
Abbotswood Court Care Home
from P L (Brother of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister is safe, well looked after and fed as well as she would provide at home. She recognises that she is in the best place and appreciates the care and attention she receives.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

thank you for your review, we are pleased you are confident she is safe and well cared for.

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Review of
Abbotswood Court Care Home
from Clare F (Granddaughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My grandmother has lived at Abbotswood for 2.5 years and him that time I've seen her receive excellent care from dedicated staff who really get to know the residents and take time and care to best meet their needs. Repeatedly staff and the manager have gone above and beyond what I could have expected,

to meet my grandmother's needs, respond to her requests and make Abbotswood Court truly feel like home. I highly recommend them to anyone considering moving here, or supporting a relative considering moving here.
Her room is lovely, menu and food choices are very tasty, and there is a wealth of activities that can be enjoyed as well as sitting in the lovely gardens or accessing the local community. But it's the way the staff make you feel that really counts, always warm and welcoming, clearly capable, competent and well trained, and always taking the time to truly care for residents in the very broadest sense of the word. The manager provides great hands on leadership to a brilliant team.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

We thank you for such a lovely review which we will share with the whole team. Its very rewarding to read such lovely feedback xx

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Review of
Netley Court Care Home
from R W (Husband of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Netley Court is a first class quality establishment, totally fit for purpose. The management and staff are truly superb!

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your lovely review. It really means a lot to hear that you see Netley Court as a first-class homeits exactly what we strive to be. Your kind words about our management and staff will be shared with the whole team; theyll be so pleased to know their efforts are appreciated. Were truly grateful for your support.

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Review of
Wellington Vale Care Home
from Jenny J (Daughter-in-law of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has settled in so well to Wellington Vale, having moved in just before Christmas. She had been reluctant to take the step but has actually enjoyed letting go of all the day to day problems running a house entailed. She loves the garden, especially the wild life that can be seen from

her penthouse and the fact that someone else cuts the grass and hedges! She's made good friends there and the nurses, carers and activities team are dedicated and very understanding of her needs and wants. Nothing is too much trouble for any of the staff, whether that is planting flowers from her old garden, having a chat whilst cleaning her room, sorting out a sticky door or booking her in for a hair cut.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for this excellent review! It has been wonderful to see your mother in-law slowly settle in and now really enjoy everything Wellington Vale has to offer.

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Review of
Wellington Vale Care Home
from R J (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

The team at Wellington Vale have made Mum very welcome since she moved in. Although feeling uncertain about the home, she has been very well cared for and now loves her new home. She has made new friends and loves the staff who care for her. She loves the meals and has put weight on since relocating.

She enjoys most of the activities, especially the balloon volleyball and trips out.

The facilities are amazing and the staff so welcoming, engaging and helpful, both to Mum and us.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for taking the time to share this fantastic review. Mum really has settled well and makes the most of everything we offer at Wellington Vale. We really enjoy your visits and hearing that you always feel so welcome is important to us too!

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Review of
Netley Court Care Home
from Susie S (Friend of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

It was a difficult decision for our freind to leave her home, but after looking around various care homes. Netley Court was the most suitable one for our her. They have been very helpful from the start of our first contact with them.
The friendly and caring staff
The clean homely beautiful interior.
Beautiful

ensuite rooms
Amazing food
A lovely view from the garden over the river solent.
Our freind is very happy here....They always make visitors very welcome. Our freind is a member of our church, and they made 20 of our church seniors very welcome as we met together in the home.They supplied us with tea, good coffee and lovely cakes. It was a visit that made our freind very happy.
We are so thankful we found Netley Court.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words. We're so pleased your friend feels at home at Netley Court and that you've found our team to be so welcoming. It was our pleasure to host your group and help your friend stay connected with her church community. You are always welcome here, and we truly appreciate your support.

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Review of
Netley Court Care Home
from Andrew M (Grandson of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My grandad receives excellent care at Netley Court and is so much happier, This gives me great piece of mind. The staff are kind and attentive, and the home is clean, homely & welcoming, and has a lovely atmosphere.
Thank You

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind review. We are thrilled to hear that your Grandad is happy and well cared for here at Netley Court. Your trust and feedback mean the world to us!

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Review of
Hartwood House Care Home
from G B (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

We are so pleased that Dad is happy with us here, we have seen such an improvement since he has been here with us. Our approach focuses on offering personalised care, ensuring that each resident receives the attention and support they need to feel comfortable and valued. Thank you so much for your kind words.

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Review of
Hartwood House Care Home
from Aria J (Friend of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I visit my friend twice a week and I am just so pleased with everything here at Hartwood House. My friend was so worried about coming in but she calls this her new home. The staff have become her family and to see the way she has come out of her shell is inspiring. She is now eating far better than

she was before, she looks so happy and healthy and I genuinely believe this is from the outstanding care given by the staff at this home.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

What lovely words, thank you so much from all of the team here at Hartwood House. It makes us so happy to hear that she is coming out of her shell, its so hard coming into a social environment when you have been on your own for so long. We like to take the time to get to know each resident and encourage them to participate and socialise when they are ready to do so. Our chef visits also play such a huge part in us getting to know the likes and dislikes of all of our residents, this helps us to provide food that we know they will enjoy. We have all seen such a huge improvement with this particular resident and we are so happy to have her here with us.

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Review of
Sunnybank House Care Home
from S S (Brother-in-law of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Outstanding value for money. Sunnybank cannot be praised enough for the kind compassionate care that they provide to my sister in law. As they say you get what you pay for and Sunnybank are worth every penny. The staff are always on hand to help and ensure that her needs are met. They all take the time

to know her personally which cannot be said for other homes. The rooms and the communal areas are kept spotlessly clean. Food is of a high standard and the menu is kept varied and interesting. It was as everyone finds a very difficult decision to place a loved one in a care home but our decision has been vindicated with the quality of care that Sunnybank provides.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for your kind and heartfelt review. We are truly honoured to have earned your trust and to be a part of your sister-in-law's care journey. At Sunnybank, our mission is to provide not just care, but a home where every resident feels valued, understood, and well supported.It means the world to us that you noticed the dedication of our team in taking the time to truly connect with our residents, as well as our efforts to maintain a clean, welcoming environment and deliver high-quality, varied meals. We're also so grateful that you felt reassured by your decision during what is undoubtedly one of life's more difficult moments.Your words encourage us to continue striving for excellence, and we're so glad we could provide peace of mind and care for your family. Thank you for taking the time to share your experience-it means so much to our entire team.

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Care Homes Owned by Cinnamon Care Collection in Hampshire

Cinnamon Care Collection Locations in Hampshire (6)

Cinnamon Care Collection Reviews in Hampshire (657)

Abbotswood Court Care Home

Hartwood House Care Home

Hartwood House Care Home

Wellington Vale Care Home

Abbotswood Court Care Home

Hartwood House Care Home

Wellington Vale Care Home

Wellington Vale Care Home

Hartwood House Care Home

Abbotswood Court Care Home

Abbotswood Court Care Home

Abbotswood Court Care Home

Netley Court Care Home

Wellington Vale Care Home

Wellington Vale Care Home

Netley Court Care Home

Netley Court Care Home

Hartwood House Care Home

Hartwood House Care Home

Sunnybank House Care Home

Awards / Recognitions (8)

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