Care Homes Owned by Cinnamon Care Collection in Hampshire

Staff kind and sympathetic. Visible patience frequently shown. This level of care is always expensive!!

There are plenty of activities, but I never feel pressurized to take part. I personally would prefer more Classical music, but I realize that not everyone shares my tastes. I have really enjoyed the visits and contributions of harpists from time to time. It is also great to welcome some of the youngers from the local village school. The gardens at the front + rear of the house are delightful + help to make the place feel like home

I would thoroughly recommend Hartwood House to anyone.

Making the decision to use a care home, whether it be for respite or permanent is a daunting one. The staff at Wellington Vale, however, made the task much easier by being very friendly, professional and efficient. They go out of their way to make their residents feel 'seen' and, whenever possible, their individual needs are met. My father particularly appreciated, although he was only in for a couple of weeks, that they did their best to accommodate his needs and were both patient and positive so he didn't feel 'a nuisance'. What I particularly liked was how much detail the care home gathered before my father was admitted to ensure they had all the information they needed to provide the right support and understood what would make my father's stay as comfortable as possible. It is a difficult transition when you are used to being in your own home and it was not always possible to do everything my father wanted but knowing the care home was doing its best gave me great comfort.

I've just moved by father from his home of 50 years into Mornington Court. The transition was seamless with efficient and friendly staff making dad feel at home from day one. I'm writing the review because on visiting my dad who lived in Hertfordshire and discovering his mobility and state of health had significantly declined was able to bring his moving in date forward to just a few days after my visit to him. Lisa W with her can do attitude was within a day able to arrange the doctors information transfer, the homes 45 minute interview which by exception we managed to arrange on line instead of face to face and the confirmation he could move in, outstanding! Dad's now more mobile, eating well and has visibly improved beyond my expectations. Well done all concerned, you should all be very proud.

I'm Very happy with my husband in Netley Court. I feel he is well looked after, and is always clean. His clothes are washed nicely. The staff always make me welcome here. Nothing is to much trouble.

Netley Court is like a 5 star hotel. It is well maintained and kept spotlessly clean. My dad is very well looked after and cared for. I genuinely feel like he is part of a family. All of the staff keep him clean, and well looked after. Everyone knows his name, and all my family. Every day I'm so grateful to have found this amazing care home for my dad to end his days.

I am so pleased that my father is settled and content, under professional care, without the risk and worries of being on his own at home.

My aunt could not have received better care all questions answered. Thank you.

Annie has been so happy and involved since starting to live at Mornington Court. The staff are all lovely and helpful. This has been a fantastic place to live for Annie.

My dad is now living in Hartwood house. what a journey my sister and myself have been on .My dad has dementia and was living I his own house on his own with carers coming in but he was not happy but he didn't know how unhappy he was and lonely.He was in hospital and then we decided with the help of Hartwood to have a couple of weeks living in the home and then a couple more weeks was added on so now my dad lives in Hartwood full time .What a relief for us as my dad never wanted to stay but now he loves it .He went from packing his bags every day to go home and now happy ,laughing with the staff ,eating lovely food and friends to talk to and me I go from crying when I visit him as he is so happy and the staff are so lovely to him. I have worked in two care homes where I live so I know a lot about happy staff which makes working so much nicer. I live a hour and a half away so knowing my dad is happy ,eating and and going on trips makes me happy.

For the first time we came to Wellington Vale to discuss my aunt's entering the home we were met with warmth, kindness, and genuine friendliness. My aunt was here for about 9 months. She was beautifully cared for and very happy, which was a huge relief to her family, who had been very worried for her while living alone. Everyone took the time to get to know her, so she would have loved the company and warmth, meeting some staff who had cared for her during her stay and were with her as she passed away was very special. Thank you all!

My aunt was at the care home from December 25 to Sept 26. Her care was second to none. The whole team, were so friendly and professional and really took time to get to know and love her. Thank you Wellington Vale

An exceptional experience for Dad and our whole family

We cannot thank the whole team enough for the care, kindness and dedication they showed my dad, David, during his two-week respite stay in August.

Dad's stay was arranged so that he could attend his daughter's wedding, which was an incredibly special family occasion. Without the support and care of the team, having Dad there to share such an important day simply would not have been possible. It meant an enormous amount to all of us.

From the moment Dad arrived, he was made to feel welcome, safe and genuinely cared for. Every member of staff we encountered was friendly, attentive, compassionate and kind. It was clear that they went above and beyond not just to meet his needs, but to make sure he was happy, comfortable and included.

Most importantly, Dad absolutely loved his stay. He settled in so well that he was genuinely sad to leave and return home. As a family, seeing him so relaxed, happy and at ease while away from home wa

Thank you for all the love and attention. We could not have asked for more. The medical care was perfect. Carol looked after Ian both for medical care, (nasty cut had to be dressed) and superb social support- chatting about the Caribbean etc. The care team were excellent at involving Ian in social activities. Especially carers who introduced us to Netley Court.

Mum has been at Netley Court over 3 years and has been very happy. In the last month care has continued to be excellent. I am so impressed with the genuine care shown by staff. The team is extremely well led by Elizabeth but the gentle, kind and caring nature of the younger staff is so evident in the way they have looked after Mum. Mum has told me she really appreciates the attention she gets without feeling smothered.

The staff have been absolutely wonderful! Friendly, helpful, professional and made dads stay enjoyable, so much so that he he is now open to the idea of moving into a similar facility where he lives.

Food was excellent, activities varied and the thread of kindness was felt throughout the home.

We could not be happier with our experience of Mornington Court so far. My recently widowed mother has been warmly welcomed into this beautiful home by every one of the wonderful staff. They have helped her to settle in amazingly well, encouraging her to join in the many activities the home provides on a daily basis and making every effort to cater for her dietary needs, interests and routines. We are extremely grateful to everyone at this excellent establishment with its ambience and service level of a luxury hotel. Thank you.

Respite care was required for 7 nights to cover a family wedding. As the distance was too far away to leave mum safely at home we chose Hartwood house as local to mum. As this was the first time she had stayed away from home we wanted the best experience for her. We were not disappointed. Everyone was so friendly caring and helpful. Beautifully appointed room with a welcome card and bouquet on arrival. All the services were first class and we knew mum would be well looked after. Would definitely recommend Hartwood house a five star experience. Well done.