Cinnamon Care Collection in Hampshire | 6 Care Homes

Review of
Hartwood House Care Home
from E R (Granddaughter of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My grandmother was welcomed in with open arms and constantly sings the staff's praises about how helpful, patient and kind everybody is. The room is always tidy and clean and she has everything she needs 24/7. The home provides plenty of activities for the residents to do to keep their minds and bodies

active, but there's no pressure to force anyone to do something they don't want to do or are unable to do. All of her needs are catered to, including doctors appointments, hair cuts, podiatrist appointments etc. The staff really are wonderful and it gives me so much peace of mind knowing my grandmother is well looked after in her final years. Couldn't be happier.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you for such a lovely review! It is our absolute pleasure to have your Grandmother with us, what a ray of sunshine she is to us all! The activities are such a vital part of the residents care…read more

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Review of
Netley Court Care Home
from Stephanie H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

Netley Court staff are always very helpful to my mother.

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Review of
Mornington Court
from Yvonne C (Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been here twice before and I cannot fault it! I could not have been anywhere better!

Reply from Gemma Ridout-Bowden, Senior General Manager at Mornington Court

Thank you for your lovely feedback, this means so much to us all here at Mornington Court, we have passed on your kind words to our team, many thanks.

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Review of
Netley Court Care Home
from T W (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

Netley Court is doing a very good job of looking after Mum's complex care needs and providing genuine care and support. Everyone has been very attentive and helpful, especially in the last few months. Special mention to all of the carers who give Mum a lot of affection which she enjoys giving back and

I really appreciate their friendly welcome. As ever, everything comes from the management and I feel that the positive environment in this big and busy care home is a reflection of the people in charge. Congratulations to all. TW

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Review of
Hartwood House Care Home
from S M (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Whilst visiting a friend of my grandmother's, I found Hartwood House very welcoming and friendly. All the staff were very attentive to the residents and visitors, the rooms are very spacious and airy and exceptionally clean.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for a lovely review. It is so important to us that not only our residents feel welcome and at home, but also our visitors too. All of the staff here go above and beyond to make sure…read more

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Review of
Netley Court Care Home
from Gordon R K S (Son-in-law of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I have been really pleased with the care given to my Mother in Law at Netley Court. Despite being 99 in a few weeks she is still loving life and enjoying her time in the home. The professional, caring attention given to the residents is second to none, and the range of activities provided means she

is stimulated, still interested in life and looks forward to each day!

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for taking the time to leave such a lovely review. We're really pleased to hear how happy your mother-in-law is at Netley Court - especially as she nears her 99th birthday, what an…read more

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Review of
Netley Court Care Home
from Judith S (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Netley Court continues to offer excellent care for my Mum, who is in her very late nineties. The staff go over and above to show genuine care and commitment to the residents. The appointment of a new well-being lead and the continued enthusiasm of the activities team, has resulted in a noticeable improvement

in the range of entertainment offered; the emphasis being placed on trips and visits in the local area as well as entertainment and differentiated activities. Mum currently has a more varied and interesting social life than me!
I marvel at the patience of the staff and the understanding they show the elderly people in their care. The relationship between the carers and residents is excellent and there is a lot of laughter and compassion shown, not just by the carers but by the whole team. The home itself is large enough for the residents to have privacy and not feel smothered or institutionalized.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for such a lovely review. It's always a pleasure hearing how well your mum is getting on at Netley Court - especially as she nears such an amazing age!We're really glad you've…read more

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Review of
Netley Court Care Home
from A D (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

Netley Court Care Home is, without a doubt, the best care home in Southampton. I cannot praise it highly enough. The Manager is always available to offer reassurance and support, and this level of dedication extends to the entire staff team.
The receptionists are warm and welcoming, creating a comforting

atmosphere from the moment you walk in. The housekeeping team keeps the home spotless and beautifully maintained, and the laundry service is consistently excellent.The Maintenance Man is great and very helpful.
Both of my parents have received exemplary care from the dedicated and compassionate care staff. The activities on offer are outstanding, with a wide variety that ensures there's always something engaging for the residents.The Food is always good and there is a wide variety. If I have missed anyone I'm so sorry as you have all been amazing.
I want to extend my heartfelt thanks to everyone at Netley Court for the incredible care and support you've given to both my Mum and Dad.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind and heartfelt review. We're truly touched by your words and delighted to hear that both your Mum and Dad have received such positive care and support at Netley Court.…read more

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Review of
Mornington Court
from B P (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Mornington Court has proved to be a home from home for my parents. The staff are like an extended family, both to them and their family members. The care and compassion is exemplary. I cannot speak highly enough of the staff and the home itself. Wonderful surroundings and great food. A truly caring

home.

Reply from Lisa Walsh, Home Admissions Advisor at Mornington Court

Thank you so much for your kind and thoughtful words. It truly means a great deal to our entire team to know that our care and efforts are appreciated. We are deeply committed to providing a safe,…read more

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Review of
Sunnybank House Care Home
from K N (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is a new arrival at Sunnybank. The warm welcome, connection to managing her health issues, level of comfort within the home itself, combined with the wonderful choice of food has all been well above expectations.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for your kind words, we are thrilled to see how well your mum has settled. It is an honour to be a part of her life and thank you for your trust with us.

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Review of
Hartwood House Care Home
from B N (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

Excellent care home. My Mum seems very content. It's clean, tidy and homely. Nice big room with ensuite facilities. Home cooked food. Friendly and caring staff who make sure my Mum has everything she needs.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review! It is such a joy to have Mum here with us, she keeps us smiling always. I will pass your kind words on to the staff also.

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Review of
Abbotswood Court Care Home
from G W (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has only recently become a resident, and we have been delighted at the kindness and professional care she has been shown. The communication with us has been superb, and we feel we can discuss all aspects of her care freely and at any time. Her room is light and airy, and a new 3/4 bed was

arranged as she struggled with the original one. All the staff are pleasant, efficient and approachable. We absolutely feel she is in the right place for her to be safe and have a great quality of life.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for such lovely feedback, we are so pleased you and especially Mum are happy with her care xx

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Review of
Abbotswood Court Care Home
from Philip W (Son-in-law of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law went into Abbotswood Court Care Home initially for respite care and after just a week she liked it so much that she wanted to be a permanent resident. It's quite understandable - the staff are so nice, extremely professional, caring and attentive to the needs of the residents. Everything

you could possibly want. I am also impressed with their proactive nature to find interesting and enjoyable activities for keeping the residents engaged and happy from one week to the next. Thank you so much, it's such a relief that she's in such great hands.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to write such a nice review, comments are passed to the team who will be thrilled.

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Review of
Abbotswood Court Care Home
from R G (Son of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful, nurturing, professional, caring, well staffed home.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for these comments. Its very rewarding for us to see such good feedback.

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Review of
Abbotswood Court Care Home
from Sammy P (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

The team work hard together to create a happy, safe, welcoming environment with tailored activities and tireless staff who all make time to get to know you and go beyond the extra mile, with the manager blazing the way. I can see why the home came so highly recommended.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your kind review and lovely words. Your feedback will be shared with the team.

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Review of
Wellington Vale Care Home
from A S (Son of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Many, many thanks to you and your colleagues for making my mum's stay so successful. I can't think of the all the ways in which you went above beyond - I thought the welcome card was nice until you brought the flowers! Mum had nothing but praise throughout her stay, with 'that's no trouble' being the

normal response to any request. The quality of the meals was big win, too, and she enjoyed meeting other residents.

I think it's fair to say that my mum (who speaks for herself, of course!) is still undecided about leaving her independent living, but I don't think there's any more that you could all have done to make her welcome as Wellington Vale. We will see what the future holds.

Once again, many thanks for making her stay so enjoyable.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you so much for this wonderful review. We thoroughly enjoyed meeting and getting to know your fabulous mum whilst ensuring she felt safe and respectfully cared for during her respite stay with…read more

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Review of
Hartwood House Care Home
from Matthew H (Grandson of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

What a wonderful community this is, my grandmother is happy, healthy and engaged. It's been amazing to see her improve after assisted living in her twilight years (carers in her home). Hartwood House feel makes me realise how well a community for the elderly can be managed, supporting residents whilst

maintaining dignity for them, and the families.
Thank you very much to all staff and external stakeholders for the service.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for such a lovely review! We are so pleased that you see such an improvement with your Grandmother, it is such a pleasure to have her here with us. I will pass this onto the team,…read more

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Review of
Hartwood House Care Home
from Kirsten H (Relative of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Since visiting, we have noticed a great improvement in our loved one. She appears happier and healthier than she has over the last couple of years. She talks about enjoying the food and that she looks forward to the daily activities.
It has made spending time with her much more special as we don't

have to worry that she's being left home alone or what she will eat.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for a lovely review! We are so glad that you have all seen such an improvement in your loved one. It is so important to us that when people visit, they get quality time with their…read more

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Review of
Wellington Vale Care Home
from Louise C (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting for over a year now and Wellington Vale always meets the needs and worries of my friend. The food is wonderful and the staff can never do enough.
The entertainment is well organised and always wonderful fun.
Keep up the good work WV.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for this 5* excellent review! It is lovely to see you regularly when you visit your friend and of course enjoying our events too.

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Review of
Hartwood House Care Home
from Nora B (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Excellent welcome, very good communication with the matron about my friend's condition.
Clean, bright and very convivial to well being.
Staff very attentive and helpful.
Lovely environment and everybody happy and cheerful.
Very welcoming to visitors, and parking very good.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for a glowing review! Hartwood House definitely has a home filled with very happy residents and staff, we really are one big family! I will pass your lovely comments onto the rest of…read more

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Care Homes Owned by Cinnamon Care Collection in Hampshire

Cinnamon Care Collection Locations in Hampshire (6)

Cinnamon Care Collection Reviews in Hampshire (717)

Hartwood House Care Home

Netley Court Care Home

Mornington Court

Netley Court Care Home

Hartwood House Care Home

Netley Court Care Home

Netley Court Care Home

Netley Court Care Home

Mornington Court

Sunnybank House Care Home

Hartwood House Care Home

Abbotswood Court Care Home

Abbotswood Court Care Home

Abbotswood Court Care Home

Abbotswood Court Care Home

Wellington Vale Care Home

Hartwood House Care Home

Hartwood House Care Home

Wellington Vale Care Home

Hartwood House Care Home

Awards / Recognitions (8)

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