Cinnamon Care Collection in Hampshire | 6 Care Homes

Review of
Mornington Court
from Barbara L (Wife of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

We are in the presence of the most friendly and caring care home ever. I am a regular visitor thanks to the staff of Mornington Care Home. I appreciated it so very much and would recommend it to anyone waiting to put their relatives into care; they will find nothing better than Mornington Care Home.

All the staff are 1st class people, and I love them all.

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Review of
Mornington Court
from Jennie M (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Very welcome and homely, just what dad needs, home from home. Level of care is excellent very obliging.

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Review of
Mornington Court
from K C (Respite Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

A treat to be recommended to any mature person. Care service, friendliness second to non.

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Review of
Mornington Court
from A W (Friend of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Mornington Court staff have been very patient, understanding and professional at all times.

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Review of
Mornington Court
from A S (Daughter-in-law of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Excellent facilities, wonderful staff, great activities and the staff have made my husband and I a part of the Mornington Court family. This was especially important when we were going through the difficult end of life phase with mum.

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Review of
Hartwood House Care Home
from Mike S (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

On every visit we find all the staff extremely helpful and very friendly. My Mum is very well cared for and respected by the staff, as are we when we visit. The accommodation is clean, bright and comfortable and the food excellent. It is good to see Mum joining in the activities. The staff are always

very attentive and ready to help.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you so much for a lovely review! We are so glad that you find all of the staff helpful and attentive to not only Mum, but to you too! We really do have a fantastic team who go above and beyond to make sure the home is looking and feelings its best at all times. I will pass this onto the staff, thank you again for taking the time to write this.

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Review of
Hartwood House Care Home
from Martin R (Son-in-law of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Can't recommend highly enough. Fantastic standard of care, residents are treated like family. Very clean, beautifully furnished and restaurant quality food.
Large comfortable en suite rooms and cosy communal lounges.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you so much for your lovely review! The residents and their loved ones become part of the Hartwood Family and I am so glad that you feel that way. The food is a huge part of the home and its important that the residents are not only receiving high standard food but that its what they enjoy. I will pass all of your wonderful comments onto the team, thank you again!

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Review of
Hartwood House Care Home
from V B (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

The home is friendly and efficient.
Everyone is welcomed & looked after.
The food is excellent.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you so much for taking the time to write us a review. We are so pleased that you felt the home was friendly and that you were looked after during your visit. Our reception area is always full of smiley faces, fresh coffee and homemade goodies! I will pass your compliments to the team and we look forward to welcoming you back!

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Review of
Hartwood House Care Home
from Pauline D (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Hartwood House arranged a fantastic birthday party on 18th October to celebrate my mum's 100th birthday. They arranged for a singer to entertain Mum and the residents in the morning. They provided wonderful party decorations, a magnificent tea and birthday cake and a separate room to use for family

and friends. In addition to this, the home arranged for the birthday card from the King and Queen to be delivered to the home and presented to her by the Deputy Lieutenant of Hampshire on behalf of the King. A fabulous and memorable day. A big thank you to all staff.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeWhat an amazing day we had celebrating Mum's 100th Birthday! It was truly such a magical day and all of the staff were so grateful to be able to join in the celebrations with you and your Family. Birthdays are such a big thing here at Hartwood House and we really do try to make everyone feel as special as possible. Thank for you for your lovely feedback, I will pass this onto the team!

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Review of
Hartwood House Care Home
from E R (Granddaughter of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My grandmother was welcomed in with open arms and constantly sings the staff's praises about how helpful, patient and kind everybody is. The room is always tidy and clean and she has everything she needs 24/7. The home provides plenty of activities for the residents to do to keep their minds and bodies

active, but there's no pressure to force anyone to do something they don't want to do or are unable to do. All of her needs are catered to, including doctors appointments, hair cuts, podiatrist appointments etc. The staff really are wonderful and it gives me so much peace of mind knowing my grandmother is well looked after in her final years. Couldn't be happier.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you for such a lovely review! It is our absolute pleasure to have your Grandmother with us, what a ray of sunshine she is to us all! The activities are such a vital part of the residents care home experience and we strive to have them tailored to their needs. We are so glad that you feel peace of mind knowing that she is in a safe environment and well looked after. She is absolutely thriving here and seeing her make friends and socialise is really wonderful! I will pass all of your kind messages onto the team, thank you again!

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Review of
Netley Court Care Home
from Stephanie H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

Netley Court staff are always very helpful to my mother.

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Review of
Mornington Court
from Yvonne C (Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been here twice before and I cannot fault it! I could not have been anywhere better!

Reply from Gemma Ridout-Bowden, Senior General Manager at Mornington CourtThank you for your lovely feedback, this means so much to us all here at Mornington Court, we have passed on your kind words to our team, many thanks.

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Review of
Netley Court Care Home
from T W (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

Netley Court is doing a very good job of looking after Mum's complex care needs and providing genuine care and support. Everyone has been very attentive and helpful, especially in the last few months. Special mention to all of the carers who give Mum a lot of affection which she enjoys giving back and

I really appreciate their friendly welcome. As ever, everything comes from the management and I feel that the positive environment in this big and busy care home is a reflection of the people in charge. Congratulations to all. TW

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Review of
Hartwood House Care Home
from S M (Friend of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Whilst visiting a friend of my grandmother's, I found Hartwood House very welcoming and friendly. All the staff were very attentive to the residents and visitors, the rooms are very spacious and airy and exceptionally clean.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you so much for a lovely review. It is so important to us that not only our residents feel welcome and at home, but also our visitors too. All of the staff here go above and beyond to make sure the residents needs are met. I will pass your feedback onto the team, they will really appreciate it. Thank you again!

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Review of
Netley Court Care Home
from Gordon R K S (Son-in-law of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I have been really pleased with the care given to my Mother in Law at Netley Court. Despite being 99 in a few weeks she is still loving life and enjoying her time in the home. The professional, caring attention given to the residents is second to none, and the range of activities provided means she

is stimulated, still interested in life and looks forward to each day!

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for taking the time to leave such a lovely review. We're really pleased to hear how happy your mother-in-law is at Netley Court - especially as she nears her 99th birthday, what an incredible milestone!It's wonderful to know she's enjoying the activities and still looking forward to each day. Our team works hard to make sure every resident feels cared for, supported, and engaged, so your kind words really do mean a lot to us all.Thank you again for your continued support - it's a real privilege to care for her.

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Review of
Netley Court Care Home
from Judith S (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Netley Court continues to offer excellent care for my Mum, who is in her very late nineties. The staff go over and above to show genuine care and commitment to the residents. The appointment of a new well-being lead and the continued enthusiasm of the activities team, has resulted in a noticeable improvement

in the range of entertainment offered; the emphasis being placed on trips and visits in the local area as well as entertainment and differentiated activities. Mum currently has a more varied and interesting social life than me!
I marvel at the patience of the staff and the understanding they show the elderly people in their care. The relationship between the carers and residents is excellent and there is a lot of laughter and compassion shown, not just by the carers but by the whole team. The home itself is large enough for the residents to have privacy and not feel smothered or institutionalized.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for such a lovely review. It's always a pleasure hearing how well your mum is getting on at Netley Court - especially as she nears such an amazing age!We're really glad you've noticed the difference the new Well-being Lead and activities team have made. They've been working hard to add more variety and keep things fresh, so it's brilliant to hear your mum is enjoying such a full social life (even more than yours - which gave us all a smile!).Your kind words about the team's care, patience, and the atmosphere in the home really mean a lot. We're lucky to have such a dedicated group here who genuinely care, and it's lovely to see the laughter and relationships between residents and staff being recognised.Thanks again for your continued support - and for being part of the Netley Court family.

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Review of
Netley Court Care Home
from A D (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

Netley Court Care Home is, without a doubt, the best care home in Southampton. I cannot praise it highly enough. The Manager is always available to offer reassurance and support, and this level of dedication extends to the entire staff team.
The receptionists are warm and welcoming, creating a comforting

atmosphere from the moment you walk in. The housekeeping team keeps the home spotless and beautifully maintained, and the laundry service is consistently excellent.The Maintenance Man is great and very helpful.
Both of my parents have received exemplary care from the dedicated and compassionate care staff. The activities on offer are outstanding, with a wide variety that ensures there's always something engaging for the residents.The Food is always good and there is a wide variety. If I have missed anyone I'm so sorry as you have all been amazing.
I want to extend my heartfelt thanks to everyone at Netley Court for the incredible care and support you've given to both my Mum and Dad.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care HomeThank you so much for your kind and heartfelt review. We're truly touched by your words and delighted to hear that both your Mum and Dad have received such positive care and support at Netley Court. Your recognition of the whole team - from care staff, reception, housekeeping, maintenance, and beyond - means a great deal to us all. Everyone here is dedicated to creating a warm, welcoming, and safe environment, and it's lovely to know that this has been your experience. We're so pleased that the activities, food, and overall atmosphere have made a difference to your family. Thank you again for your trust and support - it's been our privilege to care for your parents.

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Review of
Mornington Court
from B P (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Mornington Court has proved to be a home from home for my parents. The staff are like an extended family, both to them and their family members. The care and compassion is exemplary. I cannot speak highly enough of the staff and the home itself. Wonderful surroundings and great food. A truly caring

home.

Reply from Lisa Walsh, Home Admissions Advisor at Mornington CourtThank you so much for your kind and thoughtful words. It truly means a great deal to our entire team to know that our care and efforts are appreciated. We are deeply committed to providing a safe, compassionate, and supportive environment for all our residents, and it's incredibly rewarding to hear that this is being felt. I have passed on your kind words to our team. Thank you.

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Review of
Sunnybank House Care Home
from K N (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is a new arrival at Sunnybank. The warm welcome, connection to managing her health issues, level of comfort within the home itself, combined with the wonderful choice of food has all been well above expectations.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care HomeThank you so much for your kind words, we are thrilled to see how well your mum has settled. It is an honour to be a part of her life and thank you for your trust with us.

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Review of
Hartwood House Care Home
from B N (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

Excellent care home. My Mum seems very content. It's clean, tidy and homely. Nice big room with ensuite facilities. Home cooked food. Friendly and caring staff who make sure my Mum has everything she needs.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care HomeThank you so much for your lovely review! It is such a joy to have Mum here with us, she keeps us smiling always. I will pass your kind words on to the staff also.

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Care Homes Owned by Cinnamon Care Collection in Hampshire

Cinnamon Care Collection Locations in Hampshire (6)

Cinnamon Care Collection Reviews in Hampshire (725)

Mornington Court

Mornington Court

Mornington Court

Mornington Court

Mornington Court

Hartwood House Care Home

Hartwood House Care Home

Hartwood House Care Home

Hartwood House Care Home

Hartwood House Care Home

Netley Court Care Home

Mornington Court

Netley Court Care Home

Hartwood House Care Home

Netley Court Care Home

Netley Court Care Home

Netley Court Care Home

Mornington Court

Sunnybank House Care Home

Hartwood House Care Home

Awards / Recognitions (8)

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