Cinnamon Care Collection in West Midlands | 3 Care Homes

Review of
Parkfield Grange
from Simon T (Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The care home is excellent and most wonderful. I like it very much. The food and drink are superb. The staff are superb. I can not thank the staff enough for what they have done.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for sharing your experience. It's truly heart-warming to hear how much you enjoy living here and that you feel so positive about the care, the meals, and the support you receive. Your kind words mean a great deal to everyone, and the team will be delighted to know how much their efforts are appreciated. We're honoured to have you with us and are committed to continuing to make your home a warm, comfortable, and supportive place.

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Review of
Parkfield Grange
from Sue M (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

I feel confident that my mother is safe and well cared for, as her needs are changing. Staff will quickly adapt to manage this. It took her a while to settle, having previously been living independently. The facilities are great, including a lovely garden. All the staff are very friendly and helpful.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you for sharing such a thoughtful review. It's wonderful to hear that you feel confident in the care and safety your mother is receiving, especially as her needs evolve. Knowing that the team adapts quickly and supports her through those changes is something we're very proud of. We're also glad she has begun to settle in after such a big transition from independent living. The garden and facilities are there to help residents feel more at home, and it's lovely to know they've made a positive difference. Your kind words about the friendliness and helpfulness of the staff mean a great deal. Thank you again for your feedback and trust.

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Review of
Parkfield Grange
from Jean H (Friend of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Parkfield Grange are all very nice and welcoming and you feel at home and Simon feels that way too and looked after very well and cared for. Simon is a resident.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for sharing such a lovely review. It's wonderful to hear that the team at Parkfield Grange has made you feel so welcome and at home, and that your friend feels equally comfortable, supported, and well cared for. Knowing that residents and their loved ones have that sense of warmth and reassurance means a great deal. We truly appreciate your kind words.

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Review of
Parkfield Grange
from Jonathan H (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

I would highly recommend Parkfield Grange. Since our first meeting with Emily and our show around, we got the sense that they would really take the time to understand and adapt to my Dad as a person and also his needs. We have not been disappointed in this regard and feel he has really come a long way

since being here; both in terms of enjoyment, integration and anxiety levels. It has been of great peace of mind to our family to know that he has been so well looked after. We are only moving him now due to the need for more out-of-home activity.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for your lovely review. It means a great deal to all of us at Parkfield Grange. From the moment we met you and your dad, we wanted to truly understand his needs and personality, so it's wonderful to hear that you felt supported and that he has grown in confidence, enjoyment, and connection during his time with us. It was a pleasure to support your father as well as you as a family, and we wish your dad every happiness in this next chapter. Please know he will always be warmly thought of here.

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Review of
Sutton Park Grange
from Helen C (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish

and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Sutton Park Grange. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. Its wonderful to have your parent with us, and we truly value your recommendation.

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Review of
Sutton Park Grange
from Simon M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Nothing is ever too much trouble at Sutton Park Grange.. and that attitude is embraced by every staff member from every department.
Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what

you've spent your life working for.
But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia)
I cannot fault fault anything at SPG, it is truly 5*

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such heartfelt words. Were honoured that your dad feels at home here and that our teams care and respect have given you peace of mind. Knowing that Sutton Park Grange is his home means everything to us.

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Review of
Sutton Park Grange
from Andrew M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has lived at Sutton Park Grange for over 18 months now and has always been treated with care and respect.
The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in.
Dad is encouraged to engage in a range

of activities that help him keep active and mobile.
As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to
some of the challenges his progressing dementia presents.
I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeWe truly appreciate you taking the time to share your experience. It's wonderful to know that your dad has felt respected, supported, and encouraged during his time with us.
Supporting both residents and their loved ones through the challenges of dementia is at the heart of what we do, and your words reassure us that we're making a positive difference. Thank you for placing your trust in Sutton Park Grange.

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Review of
Sutton Park Grange
from Liz M (Stepdaughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has been at Sutton Park Grange for over a year and we cannot fault the care he has been given.
His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management.
The facilities are beautiful,

well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible.
Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones.
The best thing about SPG is that it gives us complete peace of mind that Dad is OK!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such thoughtful feedback. Were delighted to hear that your dad has felt supported and cared for during his time at Sutton Park Grange. It means a great deal to know that our teams professionalism, warmth, and attention to his wellbeing have given you peace of mind. Well continue to do all we can to ensure he feels comfortable, engaged, and valued every day.

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Review of
Sutton Park Grange
from Dennis W (Respite Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable.

There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeIt was our pleasure to have you stay here and thank you for such a wonderful review, which I will ensure is shared with our team, we look forward to seeing you here again.

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Review of
Eastcote Park
from Richard W (Respite Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

An altogether very pleasant experience after a harrowing life in hospital.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote ParkThank you for your kind words. We are glad you enjoyed your stay with us.

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Review of
Sutton Park Grange
from George L (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing this lovely feedback. We know how big a decision it is to choose a home for a loved one, so it means the world to us that you felt reassured and delighted with your mother's stay. Our team will be overjoyed to hear your kind words - they really do care deeply about every resident. We're so pleased to know your mother felt comfortable here, and we look forward to welcoming her back to Sutton Park Grange whenever you need us.

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Review of
Sutton Park Grange
from J W (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate

the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your lovely review. Our team works hard to create a welcoming and caring environment, so knowing that your parents feel valued, comfortable, and at home is incredibly rewarding.It's wonderful to hear they're enjoying the garden, making new friends, and getting involved in activities. That sense of community and joy is exactly what we strive for every day. We'll be sure to pass on your kind words to our staff-they'll be thrilled to know their efforts have made such a positive impact.We're so pleased to be part of your parents' journey and look forward to continuing to support them in every way we can.

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Review of
Sutton Park Grange
from V G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to write a review. We're truly grateful that your mum felt well cared for and that you and your visitors had such a positive experience. It means a lot to our team to hear that you'd recommend us - we're always here to provide a welcoming and supportive environment

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Review of
Parkfield Grange
from Sarah C (Niece of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was repatriated to UK after an accident on a cruiseship. Arriving at Parkfield Grange she was very weak, barely walking and lost all confidence. From the moment we arrived at P.G we were welcomed as family. Nothing was too much trouble and although her stay has been short (2 weeks) every member

of staff has treated her as a relative. She has been so well looked after that she is returning to her home almost back to full strength. This was the best decision we made and would not hesitate to encourage her to return if she needed support. Brilliant!!

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for sharing your aunt's story. We're truly touched by your kind words and so pleased to hear that her stay at Parkfield Grange helped her regain strength and confidence. It means a great deal to know she felt cared for like family and that you felt supported every step of the way. We're thrilled she's well enough to return home and wish her all the very best in her continued recovery. She'll always have a warm welcome here if she ever needs us again.

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Review of
Sutton Park Grange
from Melanie I (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

I can't rate Sutton Park Grange highly enough. Although my sister and I were very sad to have to move Dad into a care home it is now a big relief that he is well looked after. He is clean and tidy, has gained weight and settled in well.
The home is like a hotel, and smells fresh, but it is the staff

who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling.
The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your kind and thoughtful words. We truly appreciate you taking the time to share your experience of Sutton Park Grange. It's wonderful to hear that Dad has settled in well and is comfortable, clean, and thriving - that is exactly what we strive for. We're especially pleased that you've felt supported and involved throughout the journey; keeping families connected and informed is so important to us.Your kind words about our team mean the world. Our staff work hard to treat each resident as the unique individual they are, and your example about Dad's move upstairs shows just how much they care about the little details that make a big difference.Thank you again for your trust, support and lovely feedback. We're delighted to have your Dad as part of our Sutton Park Grange family.

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Review of
Sutton Park Grange
from F W (Granddaughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The team were wonderful and looked after our family member. She was hesitant to go but she didn't want to leave! She was treated with kindness and love.
The food is great, the rooms are lovely and it's very homely.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference.We're also glad you enjoyed the food and homely atmosphere - we truly strive to make everyone feel right at home. Your kind words will be shared with our team, and we look forward to welcoming you and your family again in the future.

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Review of
Sutton Park Grange
from H M (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

My mum moved in around the middle of April. She was anxious about leaving her home and moving somewhere new but she couldn't be in a better place.
Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely.
My mum has always been very creative

and a good cook so for her to now have activities to do and quality meals again is great to see.
The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too.
Thank you to everyone there. We feel like our mum is safe and well looked after.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear that your mum has settled in so well and that Sutton Grange feels like a home away from home for her.It means the world to us to know that she feels safe, cared for, and engaged in activities she enjoys. Our team works hard to create a warm, welcoming environment where residents can thrive, and your kind words are such an encouragement.We're especially pleased that you appreciate the activity schedule and that our staff have made your mum feel known and valued from the start. We truly believe it's the personal touches that make all the difference and feel privileged to be able to care for your mum and your lovely feedback will be shared with the whole team.

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Review of
Sutton Park Grange
from Claire B (Next of Kin) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around

the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your thoughtful review, we understand how challenging it can be to find the right care home for a loved one, and we're truly honoured that you chose Sutton Park Grange.It's wonderful to hear that your initial experience with us-from the warm welcome to the tour and overview of our facilities-helped ease any concerns. We're especially delighted that your Aunt has settled in so well and has embraced life here with such positivity. Seeing our residents build friendships, enjoy daily laughter, and feel genuinely at home is exactly what we strive for.Your kind words about our team and the support we provide mean the world to us and we will be sure to pass that onto our team as it's feedback like this that motivates them every day and reassures families who are looking for care.

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Review of
Sutton Park Grange
from Denise N (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking

with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your heartfelt review. We understand how difficult the decision to find a care home for a loved one can be, and we're honoured that you chose Sutton Park Grange to support your family during such an emotional time.It means the world to us to hear that you felt welcomed and supported from the very beginning, and that our team's knowledge in dementia care helped bring clarity and comfort to the process. Thank you again for your kind words and for placing your trust in us, it's a privilege to care for your mum.

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Review of
Parkfield Grange
from Biddy D (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Truly outstanding care received by my mother for over 3 1/2 years. It is a wonderful home with great facilities but most importantly, the Carers and everyone who works there are totally professional, extremely caring, compassionate and respectful. My mother was looked after so well and she really

did consider Parkfield to be her home. It is a happy place to live and the food is excellent (especially the cakes!). I could not recommend Parkfield more highly - I'd like to book myself in.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for your lovely words - they really mean a lot to all of us! We feel so lucky to have looked after your mum for over 3 years, and it's wonderful to hear she truly felt at home here.Your kind comments about our team's care, compassion, and professionalism put big smiles on our faces. And yes - the kitchen will be thrilled to hear the cakes got a special mention (they are a bit of a highlight!).We're so grateful for your recommendation, and we'll absolutely save you a room when you're ready - cake included, of course!

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Care Homes Owned by Cinnamon Care Collection in West Midlands

Cinnamon Care Collection Locations in West Midlands (3)

Cinnamon Care Collection Reviews in West Midlands (239)

Parkfield Grange

Parkfield Grange

Parkfield Grange

Parkfield Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Eastcote Park

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Parkfield Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Parkfield Grange

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