Cinnamon Care Collection in West Midlands | 3 Care Homes

Review of
Parkfield Grange
from L A (Uncle of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Our uncle came to Parkfield Grange for respite care following a heart attack. It became clear that he was getting weaker. The care he received was excellent, and the staff were caring and attentive. They were also encouraging to him and considerate of the family. They made sure that his and our wishes

were followed.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for taking the time to share your feedback. We are really pleased to hear that your uncle received such good care during his time with us.
Supporting residents and their families, especially during difficult periods, is something we take very seriously, so it means a great deal to know that our team were caring, attentive, and considerate throughout his stay. We are glad that his wishes, and those of your family, were listened to and respected.
Thank you for trusting us to care for your uncle at such an important time. Your kind words will be shared with the whole team.

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Review of
Eastcote Park
from P K (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Highest standard of care. Staff well-trained and friendly.
Good cuisine and elegant surroundings but the exemplary care is the most important.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote ParkThank you for your kind words. It is a pleasure to care for your loved one.

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Review of
Parkfield Grange
from J L (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Mum came to Parkfield in November following a fracture. We have been hugely impressed with the quality of care , carers are kind and capable and treat mum with dignity and respect. Other staff are very friendly too . As mum had started to recover she has been able to take part in a range of activities.The

activities on offer are varied and tailored to the residents needs and wants. We've been really impressed with what is on offer and like the fact that activities take place in different areas of the home . We feel that having the opportunity to move around the building is a really positive addition to daily life. Parkfield is a large care home. We have found this to be advantageous in terms of what is on offer and allowing mum to engage with many different residents and staff members. We've also found that the care/ daily life is very tailored to individual needs which is impressive with the number of residents living in the home. We would highly recommend Parkfield.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for taking the time to share your lovely review. We are really pleased to hear how well your mum has settled at Parkfield since joining us in November following her fracture.

It means a great deal to know that our carers are supporting her with kindness, dignity, and respect, as this is central to everything we do. We are also delighted that as her recovery has progressed, she has been able to take part in a range of activities. Our activities team work hard to ensure sessions are varied and tailored to residents' individual needs, so your feedback is truly appreciated.

We're pleased you have seen the benefits of using different areas of the home, helping residents remain active, engaged, and socially connected. Thank you also for recognising the personalised approach we take to care, even within a larger home.

Your recommendation means a great deal to the whole Parkfield team. Thank you again for your kind words and trust in our care.

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Review of
Sutton Park Grange
from S C (Friend of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Recently, my friend stayed at Sutton Grange for respite care following an operation. From our very first conversation, Karen was absolutely fantastic so calm, reassuring, polite, and highly professional. She took the time to show me around the facilities so I could make an informed and confident decision

on my friend's behalf.
The facilities are first-class; everything was exceptionally clean and well-maintained, and every member of staff we encountered greeted us with a smile and a friendly hello, which was a lovely and reassuring touch.
My friend has since recovered well and returned home, but they cannot praise the care team and deputy manager highly enough. They worked tirelessly to ensure her every need was met and provided outstanding support throughout the stay.
I would not hesitate to recommend Sutton Grange to friends and family. Thank you for making what could have been a stressful experience feel so supportive and reassuring for both myself and my friend.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for your lovely review, and we were delighted to support your friend in their recovery and are pleased to hear they are continuing to improve back at home. I will ensure your kind words are shared with all the team.

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Review of
Eastcote Park
from N H (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Wonderful facility, providing excellent care with compassion to my mother. Clean, comfortable, a home away from home!

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote ParkThank you for your kind words - it is a pleasure to care for Mum!

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Review of
Sutton Park Grange
from L S (Daughter of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

My father came to the home for a respite stay following a difficult spell in hospital. He arrived in a fairly poor state but within days he was looking much better. He viewed his stay as a necessary evil and was reluctant to participate in any of the activities on offer but there were plenty of opportunities,

staff encouraged him to participate and sometimes succeeded. He was able to go home after two weeks and was much more mobile than when he arrived. From a family perspective the care was excellent, and everyone was very welcoming to him and to all of the family. The home was spotless, the food was good and the staff lovely. This was our first experience of respite care and it was very positive. We wouldn't hesitate to use Sutton Park Grange again.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to share your experience. We're delighted to hear that your father's respite stay was positive and that he was able to return home feeling more mobile and well. It's completely understandable that he was hesitant about activities, and we're pleased our team could gently encourage him to join in when possible. Your kind words about the care, cleanliness, food, and the welcoming atmosphere mean a lot to us. Providing excellent care and making families feel supported is always our priority, so it's wonderful to know we achieved that for you.

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Review of
Parkfield Grange
from Pauline D (Sister of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Since my brother has been in your care, I have noticed a great improvement in his overall health and demeanour. He is happy and content and treated very well. My main comment is that the food needs slight adjustment in some cases.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you for taking the time to leave your feedback. We're really pleased to hear that your brother's health and wellbeing have improved and that he is happy, content, and well cared for. We also appreciate your comments about the food and have shared this with our catering team, as we're always keen to make improvements. Thank you again for trusting us with your brother's care.

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Review of
Parkfield Grange
from Simon T (Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The care home is excellent and most wonderful. I like it very much. The food and drink are superb. The staff are superb. I can not thank the staff enough for what they have done.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for sharing your experience. It's truly heart-warming to hear how much you enjoy living here and that you feel so positive about the care, the meals, and the support you receive. Your kind words mean a great deal to everyone, and the team will be delighted to know how much their efforts are appreciated. We're honoured to have you with us and are committed to continuing to make your home a warm, comfortable, and supportive place.

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Review of
Parkfield Grange
from Sue M (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

I feel confident that my mother is safe and well cared for, as her needs are changing. Staff will quickly adapt to manage this. It took her a while to settle, having previously been living independently. The facilities are great, including a lovely garden. All the staff are very friendly and helpful.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you for sharing such a thoughtful review. It's wonderful to hear that you feel confident in the care and safety your mother is receiving, especially as her needs evolve. Knowing that the team adapts quickly and supports her through those changes is something we're very proud of. We're also glad she has begun to settle in after such a big transition from independent living. The garden and facilities are there to help residents feel more at home, and it's lovely to know they've made a positive difference. Your kind words about the friendliness and helpfulness of the staff mean a great deal. Thank you again for your feedback and trust.

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Review of
Parkfield Grange
from Jean H (Friend of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Parkfield Grange are all very nice and welcoming and you feel at home and Simon feels that way too and looked after very well and cared for. Simon is a resident.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for sharing such a lovely review. It's wonderful to hear that the team at Parkfield Grange has made you feel so welcome and at home, and that your friend feels equally comfortable, supported, and well cared for. Knowing that residents and their loved ones have that sense of warmth and reassurance means a great deal. We truly appreciate your kind words.

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Review of
Parkfield Grange
from Jonathan H (Son of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

I would highly recommend Parkfield Grange. Since our first meeting with Emily and our show around, we got the sense that they would really take the time to understand and adapt to my Dad as a person and also his needs. We have not been disappointed in this regard and feel he has really come a long way

since being here; both in terms of enjoyment, integration and anxiety levels. It has been of great peace of mind to our family to know that he has been so well looked after. We are only moving him now due to the need for more out-of-home activity.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield GrangeThank you so much for your lovely review. It means a great deal to all of us at Parkfield Grange. From the moment we met you and your dad, we wanted to truly understand his needs and personality, so it's wonderful to hear that you felt supported and that he has grown in confidence, enjoyment, and connection during his time with us. It was a pleasure to support your father as well as you as a family, and we wish your dad every happiness in this next chapter. Please know he will always be warmly thought of here.

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Review of
Sutton Park Grange
from Helen C (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish

and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Sutton Park Grange. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. Its wonderful to have your parent with us, and we truly value your recommendation.

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Review of
Sutton Park Grange
from Simon M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Nothing is ever too much trouble at Sutton Park Grange.. and that attitude is embraced by every staff member from every department.
Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what

you've spent your life working for.
But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia)
I cannot fault fault anything at SPG, it is truly 5*

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such heartfelt words. Were honoured that your dad feels at home here and that our teams care and respect have given you peace of mind. Knowing that Sutton Park Grange is his home means everything to us.

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Review of
Sutton Park Grange
from Andrew M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has lived at Sutton Park Grange for over 18 months now and has always been treated with care and respect.
The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in.
Dad is encouraged to engage in a range

of activities that help him keep active and mobile.
As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to
some of the challenges his progressing dementia presents.
I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeWe truly appreciate you taking the time to share your experience. It's wonderful to know that your dad has felt respected, supported, and encouraged during his time with us.
Supporting both residents and their loved ones through the challenges of dementia is at the heart of what we do, and your words reassure us that we're making a positive difference. Thank you for placing your trust in Sutton Park Grange.

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Review of
Sutton Park Grange
from Liz M (Stepdaughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has been at Sutton Park Grange for over a year and we cannot fault the care he has been given.
His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management.
The facilities are beautiful,

well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible.
Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones.
The best thing about SPG is that it gives us complete peace of mind that Dad is OK!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such thoughtful feedback. Were delighted to hear that your dad has felt supported and cared for during his time at Sutton Park Grange. It means a great deal to know that our teams professionalism, warmth, and attention to his wellbeing have given you peace of mind. Well continue to do all we can to ensure he feels comfortable, engaged, and valued every day.

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Review of
Sutton Park Grange
from Dennis W (Respite Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable.

There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeIt was our pleasure to have you stay here and thank you for such a wonderful review, which I will ensure is shared with our team, we look forward to seeing you here again.

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Review of
Eastcote Park
from Richard W (Respite Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

An altogether very pleasant experience after a harrowing life in hospital.

Reply from Ben Dalgetty, Resident Services Advisor at Eastcote ParkThank you for your kind words. We are glad you enjoyed your stay with us.

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Review of
Sutton Park Grange
from George L (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing this lovely feedback. We know how big a decision it is to choose a home for a loved one, so it means the world to us that you felt reassured and delighted with your mother's stay. Our team will be overjoyed to hear your kind words - they really do care deeply about every resident. We're so pleased to know your mother felt comfortable here, and we look forward to welcoming her back to Sutton Park Grange whenever you need us.

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Review of
Sutton Park Grange
from J W (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate

the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your lovely review. Our team works hard to create a welcoming and caring environment, so knowing that your parents feel valued, comfortable, and at home is incredibly rewarding.It's wonderful to hear they're enjoying the garden, making new friends, and getting involved in activities. That sense of community and joy is exactly what we strive for every day. We'll be sure to pass on your kind words to our staff-they'll be thrilled to know their efforts have made such a positive impact.We're so pleased to be part of your parents' journey and look forward to continuing to support them in every way we can.

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Review of
Sutton Park Grange
from V G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to write a review. We're truly grateful that your mum felt well cared for and that you and your visitors had such a positive experience. It means a lot to our team to hear that you'd recommend us - we're always here to provide a welcoming and supportive environment

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Care Homes Owned by Cinnamon Care Collection in West Midlands

Cinnamon Care Collection Locations in West Midlands (3)

Cinnamon Care Collection Reviews in West Midlands (246)

Parkfield Grange

Eastcote Park

Parkfield Grange

Sutton Park Grange

Eastcote Park

Sutton Park Grange

Parkfield Grange

Parkfield Grange

Parkfield Grange

Parkfield Grange

Parkfield Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

Eastcote Park

Sutton Park Grange

Sutton Park Grange

Sutton Park Grange

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