Cinnamon Care Collection in West Midlands | 3 Care Homes

Review of
Parkfield Grange
from Sarah C (Niece of Resident) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was repatriated to UK after an accident on a cruiseship. Arriving at Parkfield Grange she was very weak, barely walking and lost all confidence. From the moment we arrived at P.G we were welcomed as family. Nothing was too much trouble and although her stay has been short (2 weeks) every member

of staff has treated her as a relative. She has been so well looked after that she is returning to her home almost back to full strength. This was the best decision we made and would not hesitate to encourage her to return if she needed support. Brilliant!!

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you so much for sharing your aunt's story. We're truly touched by your kind words and so pleased to hear that her stay at Parkfield Grange helped her regain strength and confidence. It means a great deal to know she felt cared for like family and that you felt supported every step of the way. We're thrilled she's well enough to return home and wish her all the very best in her continued recovery. She'll always have a warm welcome here if she ever needs us again.

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Review of
Sutton Park Grange
from Melanie I (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

I can't rate Sutton Park Grange highly enough. Although my sister and I were very sad to have to move Dad into a care home it is now a big relief that he is well looked after. He is clean and tidy, has gained weight and settled in well.
The home is like a hotel, and smells fresh, but it is the staff

who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling.
The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your kind and thoughtful words. We truly appreciate you taking the time to share your experience of Sutton Park Grange. It's wonderful to hear that Dad has settled in well and is comfortable, clean, and thriving - that is exactly what we strive for. We're especially pleased that you've felt supported and involved throughout the journey; keeping families connected and informed is so important to us.Your kind words about our team mean the world. Our staff work hard to treat each resident as the unique individual they are, and your example about Dad's move upstairs shows just how much they care about the little details that make a big difference.Thank you again for your trust, support and lovely feedback. We're delighted to have your Dad as part of our Sutton Park Grange family.

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Review of
Sutton Park Grange
from F W (Granddaughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

The team were wonderful and looked after our family member. She was hesitant to go but she didn't want to leave! She was treated with kindness and love.
The food is great, the rooms are lovely and it's very homely.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference.We're also glad you enjoyed the food and homely atmosphere - we truly strive to make everyone feel right at home. Your kind words will be shared with our team, and we look forward to welcoming you and your family again in the future.

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Review of
Sutton Park Grange
from H M (Daughter of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

My mum moved in around the middle of April. She was anxious about leaving her home and moving somewhere new but she couldn't be in a better place.
Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely.
My mum has always been very creative

and a good cook so for her to now have activities to do and quality meals again is great to see.
The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too.
Thank you to everyone there. We feel like our mum is safe and well looked after.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear that your mum has settled in so well and that Sutton Grange feels like a home away from home for her.It means the world to us to know that she feels safe, cared for, and engaged in activities she enjoys. Our team works hard to create a warm, welcoming environment where residents can thrive, and your kind words are such an encouragement.We're especially pleased that you appreciate the activity schedule and that our staff have made your mum feel known and valued from the start. We truly believe it's the personal touches that make all the difference and feel privileged to be able to care for your mum and your lovely feedback will be shared with the whole team.

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Review of
Sutton Park Grange
from Claire B (Next of Kin) published on 11 June 2025

Submitted via Website • Report

Overall Experience

The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around

the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your thoughtful review, we understand how challenging it can be to find the right care home for a loved one, and we're truly honoured that you chose Sutton Park Grange.It's wonderful to hear that your initial experience with us-from the warm welcome to the tour and overview of our facilities-helped ease any concerns. We're especially delighted that your Aunt has settled in so well and has embraced life here with such positivity. Seeing our residents build friendships, enjoy daily laughter, and feel genuinely at home is exactly what we strive for.Your kind words about our team and the support we provide mean the world to us and we will be sure to pass that onto our team as it's feedback like this that motivates them every day and reassures families who are looking for care.

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Review of
Sutton Park Grange
from Denise N (Daughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking

with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your heartfelt review. We understand how difficult the decision to find a care home for a loved one can be, and we're honoured that you chose Sutton Park Grange to support your family during such an emotional time.It means the world to us to hear that you felt welcomed and supported from the very beginning, and that our team's knowledge in dementia care helped bring clarity and comfort to the process. Thank you again for your kind words and for placing your trust in us, it's a privilege to care for your mum.

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Review of
Parkfield Grange
from Biddy D (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Truly outstanding care received by my mother for over 3 1/2 years. It is a wonderful home with great facilities but most importantly, the Carers and everyone who works there are totally professional, extremely caring, compassionate and respectful. My mother was looked after so well and she really

did consider Parkfield to be her home. It is a happy place to live and the food is excellent (especially the cakes!). I could not recommend Parkfield more highly - I'd like to book myself in.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you so much for your lovely words - they really mean a lot to all of us! We feel so lucky to have looked after your mum for over 3 years, and it's wonderful to hear she truly felt at home here.Your kind comments about our team's care, compassion, and professionalism put big smiles on our faces. And yes - the kitchen will be thrilled to hear the cakes got a special mention (they are a bit of a highlight!).We're so grateful for your recommendation, and we'll absolutely save you a room when you're ready - cake included, of course!

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Review of
Eastcote Park
from Lawrence T (Respite Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

After an operation while in Hospital, I came to Eastcote Park for 2-week respite. I was very well looked after by the wonderful staff. The food that I had over the two weeks was five-star! My laundry was washed as required, and my room was very nice, with the staff looking after my every need.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your review, we are pleased that you felt our service was five-star. We look forward to welcoming you regularly to Eastcote Park.

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Review of
Parkfield Grange
from Mick S (Son-in-law of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

From the minute you walk through the reception door every aspect is very professional and welcoming. All the staff are kind & courteous, during a difficult time our family and my mother in law have found the complete experience to be of a very high standard.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

What a lovely piece of feedback, thank you. We are thrilled to hear that you have all enjoyed your experience of Parkfield Grange, it has been such a pleasure to support you all.

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Review of
Parkfield Grange
from N F (Son of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Very few times in life do you come across somewhere that is run so professionally. I cant fault the staff, the way they care for ma and interact with her. The first time I came here to visit ma the staff new all about me because they had taken an interest in her stories. Not only do they look after

your loved ones in here but when you visit you are well looked after too. The staff all seem so happy here which shows in the care they give and the attention to detail.
Yes it is on the pricey side but you get what you pay for and I personally I think it very good value for money.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We cannot begin to thank you for such kind words, it's been such an honour to support not only your Ma and but you as a family too. We've enjoyed getting to know you all and hear your stories. I look forward to sharing this with the team.

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Review of
Parkfield Grange
from Claire S (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Mum originally came to Parkfield Grange for respite care. The level of care she is receiving is of such a high standard she has decided to stay. I can rest assured she is having all her needs meet in a loving professional way. All the staff have shown my mum a high level of compassion.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It is so nice to hear that your mother was so happy with the service she received that she decided to stay on with us, and that you ae so comforted by this. We love having her stay with us and really enjoyed the times she's spent with us.

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Review of
Parkfield Grange
from Netty K (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

You have always been very cooperative, kind and welcoming when I visited mother.
It was always a pleasure to see how happy comfortable she was and surrounded by lovely staff who were always so kind to her.
She loved the star and they seem to have a good respect for her too
It was unfortunate due

to her blindness that she could not take part in a lot of the activities, but the ones that she could do she enjoyed.
Everything was spotless and the bathroom was clean and all the staff were very vigilant about personal hygiene
Not the not got the best appetite but what she did eat she enjoyed and although only have a meal at night she loved the company on the table.
We would strongly recommend Parkfield Grange to any of our friends as we felt the personal touches we are excellent
All the staff were easy to talk to and tried very hard to help if and when necessary

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you so much for your thoughtful and heartfelt words. It means a great deal to us to know that your mother felt comfortable, cared for, and surrounded by kindness during her time with us. We're truly touched that you noticed the respect and warmth our team had for her-it was a privilege to care for someone so special. We're especially grateful that the little things, like shared meals and personal touches, brought her joy. Your kind words and recommendation mean everything to us, and we're honoured to have been part of her journey.

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Review of
Parkfield Grange
from A D (Son of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Parkfield Grange has a homely feel to it . My father refers to it as a cruise ship and calls his room his cabin. The Home Admissions Advisor and the team are second to none and can't do enough for us . They really make it home from home.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's lovely to hear how you feel Parkfield had a homely feel, it's also nice how your father has settled by seeing us a a cruise, as we know he has travelled and cruised very well during his life. Thank you for taking the time to share your experience.

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Review of
Parkfield Grange
from N D (Daughter-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Really lovely welcoming environment, friendly staff, excellent standards of care, exceptionally clean and a great range of activities. The home has a lovely feel about it. We cannot thank the Home Admissions Advisor and the team at Parkfield Grange enough. They have been amazing.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for your kind words about the home and our team. We take great pride in hearing peoples feedback and how they've enjoyed and valued the service.

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Review of
Parkfield Grange
from C K (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Dad only moved in to Parkfield at the end of January. He was made very welcome and we hoped his quality of life would greatly improve. Unfortunately his health declined quickly and unexpectedly but staff cared and supported him, encouraging him to get up and about when possible. He suffered a number

of falls which were unavoidable and he moved into end of life care. Staff were diligent in making him as comfortable as possible and were very attentive to family needs at a difficult time. Sadly dad died without really enjoying all the facilities Parkfield has to offer. The family is very grateful for the care and support received.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It really was a pleasure to support your father and your family. It is such a shame he was only with us for a short period, but we got to spend some truly fun and enjoyable moments with him during his short stay. Thank you for your kind words, I look forward to sharing these with the team.

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Review of
Sutton Park Grange
from Judith H (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for

him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.

Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for your kind review. We're so pleased to hear that your father enjoyed his stay with us and felt well cared for, it was out pleasure to care for him. We're sorry to hear that he would have liked a telephone in his room - this is a service we offer to all residents upon request. While we do have a satellite dish, residents who wish to watch Sky will need to use their own personal account. We look forward to welcoming your dad again in the future. Thank you again for your kind words and trust in us.

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Review of
Parkfield Grange
from P M (Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

I chose Parkfield Grange as it's said to have a good reputation and it's recommended by the surgeon who carried out my hip replacement. This has certainly proved to be the case especially when I had pain in the chest and staff called an ambulance and went to hospital. On my return the good service resumed

and I have to say I'm so pleased to have come here and would do so again if necessary.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We were only too happy to support you following your hip replacement surgery. It's great to hear that you enjoyed your stay, and should you be in a position to, you'd recommend us to others.

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Review of
Parkfield Grange
from A W (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My lovely mum had 4 weeks of excellent respite care at Parkfield Grange. It gave us valuable breathing space to sort out care going forwards (relocation to be nearer to me) and during her stay she was well fed and received kind and compassionate care from the wonderful manager and his team.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for your kind words about our service and the care that your mother received, it was so lovely to be able to get to know her and support her during her stay. We of course wish her all the best in her relocation

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Review of
Parkfield Grange
from Michael H (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Parkfield is a lovely place. Care was second to none and they really looked after my mother very well. Staff are well trained and very caring. Highly recommended.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We're so glad to hear that you felt your mother was well cared for by our team during her stay with us. Thank you for your comments about our service and team.

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Review of
Sutton Park Grange
from Peggy S (Respite Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would

recommend it without question.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your kind words and for taking the time to share your experience at Sutton Park Grange. We are delighted to hear that you had such a positive stay with us and your appreciation of our well trained staff is music to our ears as this is something we work very hard at.Providing high-quality care, engaging activities, and delicious meals is at the heart of what we do, so it's wonderful to know that you enjoyed every aspect of your respite stay.

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Cinnamon Care Collection Reviews in West Midlands (228)

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