Cinnamon Care Collection in West Midlands | 3 Care Homes

Review of
Parkfield Grange
from A D (Son of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Parkfield Grange has a homely feel to it . My father refers to it as a cruise ship and calls his room his cabin. The Home Admissions Advisor and the team are second to none and can't do enough for us . They really make it home from home.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's lovely to hear how you feel Parkfield had a homely feel, it's also nice how your father has settled by seeing us a a cruise, as we know he has travelled and cruised very well during his life. Thank you for taking the time to share your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from N D (Daughter-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Really lovely welcoming environment, friendly staff, excellent standards of care, exceptionally clean and a great range of activities. The home has a lovely feel about it. We cannot thank the Home Admissions Advisor and the team at Parkfield Grange enough. They have been amazing.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for your kind words about the home and our team. We take great pride in hearing peoples feedback and how they've enjoyed and valued the service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from C K (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Dad only moved in to Parkfield at the end of January. He was made very welcome and we hoped his quality of life would greatly improve. Unfortunately his health declined quickly and unexpectedly but staff cared and supported him, encouraging him to get up and about when possible. He suffered a number

of falls which were unavoidable and he moved into end of life care. Staff were diligent in making him as comfortable as possible and were very attentive to family needs at a difficult time. Sadly dad died without really enjoying all the facilities Parkfield has to offer. The family is very grateful for the care and support received.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It really was a pleasure to support your father and your family. It is such a shame he was only with us for a short period, but we got to spend some truly fun and enjoyable moments with him during his short stay. Thank you for your kind words, I look forward to sharing these with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from Judith H (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for

him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.

Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for your kind review. We're so pleased to hear that your father enjoyed his stay with us and felt well cared for, it was out pleasure to care for him. We're sorry to hear that he would have liked a telephone in his room - this is a service we offer to all residents upon request. While we do have a satellite dish, residents who wish to watch Sky will need to use their own personal account. We look forward to welcoming your dad again in the future. Thank you again for your kind words and trust in us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from P M (Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

I chose Parkfield Grange as it's said to have a good reputation and it's recommended by the surgeon who carried out my hip replacement. This has certainly proved to be the case especially when I had pain in the chest and staff called an ambulance and went to hospital. On my return the good service resumed

and I have to say I'm so pleased to have come here and would do so again if necessary.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We were only too happy to support you following your hip replacement surgery. It's great to hear that you enjoyed your stay, and should you be in a position to, you'd recommend us to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from A W (Daughter of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My lovely mum had 4 weeks of excellent respite care at Parkfield Grange. It gave us valuable breathing space to sort out care going forwards (relocation to be nearer to me) and during her stay she was well fed and received kind and compassionate care from the wonderful manager and his team.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for your kind words about our service and the care that your mother received, it was so lovely to be able to get to know her and support her during her stay. We of course wish her all the best in her relocation

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from Michael H (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Parkfield is a lovely place. Care was second to none and they really looked after my mother very well. Staff are well trained and very caring. Highly recommended.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We're so glad to hear that you felt your mother was well cared for by our team during her stay with us. Thank you for your comments about our service and team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from Peggy S (Respite Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would

recommend it without question.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your kind words and for taking the time to share your experience at Sutton Park Grange. We are delighted to hear that you had such a positive stay with us and your appreciation of our well trained staff is music to our ears as this is something we work very hard at.Providing high-quality care, engaging activities, and delicious meals is at the heart of what we do, so it's wonderful to know that you enjoyed every aspect of your respite stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from G S (Husband of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased my wife came straight from hospital. She had time to recover and all round the staff and the service they have given is very good. She is very pleased with her stay here.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We're so happy to hear that your wife had a good time to recover with us and that you were happy the service that she received. We all wish her well at home, and would be more than happy to welcome her back if ever needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from R F (Power of Attorney of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again.
My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang

me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.

Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for sharing your feedback. As we discussed during our recent telephone conversation. Unfortunately, as the registered manager I have not had the opportunity prior to now to address these issues, directly, with you, but I am committed to ensuring they are properly addressed. Regarding meal portions, our team strives to provide a high standard of care, including ensuring that all residents are satisfied with their meals. We recently welcomed a Hospitality Supervisor whose primary focus is enhancing our dining service. Already, we have seen positive developments. In relation to the medication concern, as we discussed, medication management involves three separate organisations responsible for prescribing, dispensing, and administering. Following an investigation, it was found that while our team had requested the medication, delays occurred externally, however we will take any lessons from this. We value your feedback and are committed to continuous improvement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from Dawn M (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take.
We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services

being provided.
There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose.
To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your heartfelt review. We understand how challenging it can be to make such an important decision for a loved one, and we are honoured that you chose Sutton Park Grange for your mum's care.It's wonderful to hear that you felt welcomed and supported from your very first visit as our team is dedicated to providing a compassionate and respectful environment, not only for our residents but also for their families. We are delighted to hear that Mum has discovered a hidden talent for drumming as we love seeing our residents learning new skills and exploring new passionsThank you again for your kind words and trust in us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from A H (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Choosing care facilities for a loved one is a frightening experience. Parkfields from the start alleviates your fears. All of the care staff share one characteristic in common and that is they are all very kind. Whilst care is professional there is a very relaxed feeling about the care home. My mother

arrived 6 months ago, she took time to settle as I was worried but now I rest easy knowing she is safe, warm but above all happy. In the circumstances Parkfields have achieved everything in my family.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's so lovely to hear that your mother is settled and that you are reassured by her living with us. Our team work hard to support people for the difficult decisions families face when choosing a care home, so your comment about how you felt during the process, is great to hear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from N R (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is!
The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms

as plush as they are, spending time catching up on your favorite TV in your room is also a good option.
Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your wonderful feedback! We are truly delighted to hear that your dad has enjoyed his respite stays at Sutton Park Grange. Creating a welcoming and comfortable environment for our residents is at the heart of what we do, and it's fantastic to know that both our team and our facilities have made such a positive impression. We look forward to welcoming your dad again in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastcote Park
from C W (Niece of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Reception staff always so welcoming, lots of activities available if wanted. Food of an exceptional quality. Beautiful decor and atmosphere.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your kind review. We are very happy to hear that our reception team are so welcoming and that you find the food of exceptional quality. We're also glad you appreciated the decor and atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastcote Park
from B W (Nephew of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Eastcote has always been a clean and friendly place to visit. Staff are always welcoming and go our out their way to help. My experience of the care provided by all the staff for the residence of the home is second to none.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

We are glad to hear about your positive experience at Eastcote Park. It is great that you feel the staff are welcoming and go above and beyond to provide excellent care for the residents. Thank you for sharing your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastcote Park
from E B (Friend of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

I visit a friend at Eastcote Park regularly, the team are welcoming and friendly. They take fantastic care of my friend and all the people who choose to make Eastcote Park their home. The food is of an exceptional standard and the activities are engaging and varied. The home really is a home from home,

nothing is too much trouble.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your lovely review of Eastcote Park, we are pleased to hear that you feel welcomed when you visit and that you feel that we are a home-from-home for your friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastcote Park
from C B (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved into Eastcote Park a month ago from another care facility. (Eastcote had always been our No 1 choice). A superb luxury caring, professional facility that I can find. No fault with activities, trips and musical performances are a regular treat. From professional and caring staff to lovely fellow

residents. Five star ratings.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your lovely words, we are very pleased to be your first choice when you were seeking a care home for your mum. She brightens our day and it is a pleasure to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Parkfield Grange
from Gordon P (Godson of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Most impressed with the home, more like an up market hotel than a residential home, but it was the staff that that I noticed most. They were to a person helpful, friendly and genuinely gave the impression they knew their job and enjoyed working there.
I have visited people in a number of homes over

the years and nothing comes close to this one. My Godfather feels safe, very well cared for and content, he is now a permanent resident, also your meals are something else. Well done.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It is always so lovely to hear people's thoughts and experiences of the home, we cannot thank you enough for your kind words. It's been lovely getting to know your godfather and see how he's come on since moving in with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eastcote Park
from K F (Husband of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My wife says she is very happy here and safe. Good food and lovely staff.

Reply from Nicola Harris, Resident Services Advisor at Eastcote Park

Thank you for your review, we are extremely pleased that your wife feels happy and safe at Eastcote Park, it is a pleasure for us to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Park Grange
from Richard T (Son of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for choosing us for a respite stay and it was our pleasure to have Dad here with us and we will continue to look forward to seeing him on his visits here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Cinnamon Care Collection in West Midlands

Cinnamon Care Collection Locations in West Midlands (3)

Cinnamon Care Collection Reviews in West Midlands (217)

Parkfield Grange

Parkfield Grange

Parkfield Grange

Sutton Park Grange

Parkfield Grange

Parkfield Grange

Parkfield Grange

Sutton Park Grange

Parkfield Grange

Sutton Park Grange

Sutton Park Grange

Parkfield Grange

Sutton Park Grange

Eastcote Park

Eastcote Park

Eastcote Park

Eastcote Park

Parkfield Grange

Eastcote Park

Sutton Park Grange

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers