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Care Home Owned by Cinnamon Care Collection in Kent

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Kent

Only the locations & reviews in Kent for Cinnamon Care Collection are showing below.

View the details of all 24 locations (with 1919 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Kent (1)

 - Browse 1 Care Home owned by Cinnamon Care Collection in Kent
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Emerson Grange Care Home
Rowhill Road, Swanley BR8 7FP 
9.9 154 reviews
Emerson Grange Care Home, Swanley, Kent
"My Aunt was suffering from Alzheimers when she became a resident at Emerson Grange in September 2018. Having the power of attorney for my…"   Read all 154 reviews
  • from £1,698 / week
  • 85 Rooms
Location Type Care Home

Located in Hextable, Kent, Emerson Grange is a stunning care home offering exceptional nursing, residential, dementia, respite and convalescent care within elegant surroundings. As part of the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Cinnamon Care Collection Reviews in Kent (154)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.909) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Emerson Grange Care Home

from Graham N (Nephew of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was suffering from Alzheimers when she became a resident at Emerson Grange in September 2018. Having the power of attorney for my Aunt I was anxious to ensure she was well looked after and comfortable. Throughout her seven and a half years she received excellent care and I cannot speak highly
enough of the management and staff who treat the residents with respect and dignity.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeShe will be greatly missed. Thank you for your kind words and support throughout the years.
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Review of

Emerson Grange Care Home

from C L (Relative of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle's mum moved into Emerson Grange Care Home in March 2025, she has blossomed. Emerson is a lovely place that caters to her every need. All the staff are friendly and caring, with the residents well being at the heart of everything they do. The food is amazing and the activities that are
organised cater for all abilities. She is in her happy place.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWe appreciate you taking the time to share your experience with us. We're glad that we've been able to make such a positive impact in the time that your loved one has been with us.
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Review of

Emerson Grange Care Home

from Gemma L (Great-Niece of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great aunt moved into Emerson Care Home almost a year ago, and she loves it. The care home is like a 5 star hotel. The staff are caring, attentive, and nothing is to much trouble. There is always something to do for the residents, activities and events, and the food is delicious. Peace of mind knowing
she is so well cared for. It's not cheap by any means, but you get what you pay for.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such wonderful words about our home. It's been a pleasure welcoming your Great Aunt in to our family.
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Review of

Emerson Grange Care Home

from S P (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very friendly atmosphere. It is kept spotlessly clean and well maintained. All staff are very courteous, professional and approachable. There is a wide variety of activities and especially good entertainers, mum particularly looks forward to the art sessions and the young male singer
who is very engaging.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such wonderful feedback about our home and for supporting the wide range of events we continue to host.
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Review of

Emerson Grange Care Home

from Julie M (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both our parents are residents of Emerson Grange. They have been here for 3+ years. Throughout their past and continued stay, they have received outstanding care, compassion and have been treated well. I always live with the comfort that my parents are safe and well cared for. I visit my parents regularly
and feel that I am also part of the Emerson family. All staff members know their residents really well and provide comforting, good care.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThese last few years have gone by in a heartbeat and it's been such a pleasure having you all be a part of our family during this time. Thank you for being advocates of the home and sharing such kind words about our team.
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Review of

Emerson Grange Care Home

from Glenn O (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be more happy that my Dad is at Emerson Grange. He was previously being cared for at home by an agency. Since arrival, his mood, mobility and health have shown a massive improvement. To have memories of my dad happy, smiling, getting involved in activities for the first time in probably 18
months is special.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such wonderful feedback about the home. It's a pleasure to see how well your father is doing since he first moved in with us.
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Review of

Emerson Grange Care Home

from Karen C (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a really lovely home. Das has improved 100% since he's been here, he's eating well, talking to the staff and residents. The staff are great, really attentive and ready to help when dad needs it.
Everyone at the home is friendly and helpful. It's really nice to see Dad so happy when we come
to see him.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeIt's been wonderful to see how well your father has improved since he first moved in with us. Thank you for taking the time to appreciate our team.
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Review of

Emerson Grange Care Home

from A N (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Emerson Grange for over 3 years, and it made a significant difference to her life. Whilst at home, she became scared and lost confidence due to her dementia. Once she settled into Emerson Grange, I got my old mum back. She made friends, and her personality returned. A lovely home
with caring staff.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWe were glad to have made such an impact on your mother, and she brought so much to joy the home. She is deeply missed.
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Review of

Emerson Grange Care Home

from Nicola S (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both parents have been at Emerson 3+ years. During this time the level of care has been and continues to be outstanding. As daughters, we are very much involved in decisions for our parents and kept up to date on everything. All staff are very engaging with our parents and very friendly. I would have
no issue recommending Emerson to anyone looking for a care home.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeIt has been a pleasure caring for your parents over the course of these last few years. Thank you so much for taking the time to share such wonderful words about our team.
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Review of

Emerson Grange Care Home

from Raymond W (Cousin of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin sadly only spent just over a week at the care home at the end of his life. I and the family were so impressed with every aspect of the care he received, but more importantly my cousin enjoyed every minute of his last few days of life. He loved the accommodation and all the staff that went
the extra mile to help him. Even his many visitors were treated with compassion and friendly help from all the staff at the home. It was a great pleasure for his family and friends to see my cousin having the very best care possible right up to the end of his life.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWe are very sorry for your loss and our thoughts and prayers are with you and your family. It was our sincere pleasure to have welcomed him to us and we're glad we were able to make an impact in the few days that he was with us. He will be missed.
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Review of

Emerson Grange Care Home

from Terry S (Son of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a huge thank you to everyone at Emerson Grange Care Home who showed my father such care, kindness and attention during his stay. We are eternally grateful to the wonderful, hard working staff and the exemplary facilities on offer. The care home is of the highest quality, with truly five-star
standards throughout.
I would recommend Emerson Grange above all others in the area. The staff and the quality of care and services are outstanding, and they truly cannot do enough to ensure residents are happy, cared for and well looked after.
The care is outstanding and my father's room was like a home from home.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for such heart warming feedback about the home and the impact it had on your loved one and your family. It was a pleasure caring for your father.
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Review of

Emerson Grange Care Home

from Mo C (Friend of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, polite, professional. Very clean. Punctual, knowledgeable staff.
Excellent all round.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWe're truly touched by your kind words. Our team are a testament to the reputation that we pride ourselves on.
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Review of

Emerson Grange Care Home

from Emma I (Friend of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and friendly environment, with a home from home feel.
Friendly, helpful and kind staff and team who go above and beyond.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeIt was a pleasure welcoming your loved one to us and we appreciate your kind comments.
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Review of

Emerson Grange Care Home

from Eileen K (Friend of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities are great. Staff in all areas are good, friendly and very helpful.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for your kind words around out teams and the activities that we are able to facilitate for our residents.
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Review of

Emerson Grange Care Home

from Clare S (Friend of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff - Always go above and beyond. Amazing facilities and a lovely atmosphere created.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to leave such a wonderful review about our home.
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Review of

Emerson Grange Care Home

from Marie C (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided was exceptional. The family were very supported when their mum was end of life. Excellent food.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for entrusting us with your mother's care and for taking the time to share such wonderful feedback about the home.
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Review of

Emerson Grange Care Home

from Dee Z (Friend of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent five star facilities
Very clean
Very welcoming
Great quality & choice of food and drink
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for such a lovely review of our home. Thank you for entrusting the care of your loved one to us.
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Review of

Emerson Grange Care Home

from Dee L (Relative of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to the Halloween quiz evening on 4/11/25. The atmosphere was happy, and a fun time was had. Very friendly. The staff were so friendly and kept us supplied with platters and drinks. Nothing was too much trouble. Above all, it was such a lovely, fun and happy time. Very enjoyable.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to review your experience with us. It means a lot.
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Review of

Emerson Grange Care Home

from C A (Grandson of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was here with nan and the family for the Halloween quiz night. Food was incredible. The staff was outstanding. All round great time for me and the family. Nan loved it.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeI'm glad you had a great night with us, it was such a pleasure seeing you all have a wonderful time together.
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Review of

Emerson Grange Care Home

from Molly A (Relative of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to the Halloween quiz night, it was an amazing evening filled with lots of laughter and care. The staff were really friendly and helpful throughout the evening and made everyone feel welcome and at ease.
Would happily come again. Such a fantastic team who are amazing at their job.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeIt was lovely to welcome you to us when you joined your loved on at our quiz night. We appreciate such kind words about our wonderful team and we look forward to welcoming you back to us for our Christmas events.
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Awards / Recognitions (9)

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