Care Home Owned by Cinnamon Care Collection in Kent
9.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for Cinnamon Care Collection are showing below.
View the details of all 23 locations (with 1842 reviews) owned by Cinnamon Care Collection
Cinnamon Care Collection Locations in Kent (1)
Emerson Grange Care Home
9.8
143 reviews
Rowhill Road, Swanley BR8 7FP
"The care provided was exceptional. The family were very supported when their mum was end of life. Excellent food.…" Read all 143 reviews
Location Type Care Home
A luxurious care home in Rowhill Road, Hextable, Kent. Emerson Grange is part of the exclusive Cinnamon Care Collection. Unwavering in their commitment to quality, they are determined to make a positive impression on the lives of residents and their… Read more about Emerson Grange Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 85 Rooms
- from £1,800 / week
Cinnamon Care Collection Reviews in Kent (143)
9.9
Cinnamon Care Collection has a Group Review Score of 9.9 (9.912) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.
Review of
Emerson Grange Care Home
from Marie C (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care provided was exceptional. The family were very supported when their mum was end of life. Excellent food.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for entrusting us with your mother's care and for taking the time to share such wonderful feedback about the home.
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Review of
Emerson Grange Care Home
from Dee Z (Friend of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent five star facilities
Very clean
Very welcoming
Great quality & choice of food and drink
Very clean
Very welcoming
Great quality & choice of food and drink
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for such a lovely review of our home. Thank you for entrusting the care of your loved one to us.
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Review of
Emerson Grange Care Home
from Dee L (Relative of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We came to the Halloween quiz evening on 4/11/25. The atmosphere was happy, and a fun time was had. Very friendly. The staff were so friendly and kept us supplied with platters and drinks. Nothing was too much trouble. Above all, it was such a lovely, fun and happy time. Very enjoyable.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to review your experience with us. It means a lot.
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Review of
Emerson Grange Care Home
from C A (Grandson of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Was here with nan and the family for the Halloween quiz night. Food was incredible. The staff was outstanding. All round great time for me and the family. Nan loved it.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeI'm glad you had a great night with us, it was such a pleasure seeing you all have a wonderful time together.
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Review of
Emerson Grange Care Home
from Molly A (Relative of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Came to the Halloween quiz night, it was an amazing evening filled with lots of laughter and care. The staff were really friendly and helpful throughout the evening and made everyone feel welcome and at ease.
Would happily come again. Such a fantastic team who are amazing at their job.
Would happily come again. Such a fantastic team who are amazing at their job.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeIt was lovely to welcome you to us when you joined your loved on at our quiz night. We appreciate such kind words about our wonderful team and we look forward to welcoming you back to us for our Christmas events.
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Review of
Emerson Grange Care Home
from Kerry C (Friend of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are absolutely amazing, so kind and caring. The manager really takes care of every detail, and nothing is too much trouble.
The food is superb - what a great atmosphere.
Calm and attentive, love it!
The food is superb - what a great atmosphere.
Calm and attentive, love it!
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such kind words about your experience with us. It's a pleasure hosting you when visiting your loved one and we hope you will continue to enjoy the many social events we have to offer.
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Review of
Emerson Grange Care Home
from Gary L (Relative of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We came to the Halloween night, had a really good time. Great atmosphere and the staff were a great bunch.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for supporting our social events with your loved one. We're looking forward to welcoming you to our Christmas events.
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Review of
Emerson Grange Care Home
from Jenny M (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very welcoming and attentive. Warm cosy atmosphere. Genuine feeling of belonging.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWhat lovely feedback to have received, thank you for taking the time to share your thoughts with us.
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Review of
Emerson Grange Care Home
from L B (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful staff, very helpful and great events of an evening for residents and friends.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share your thoughts about our team and home.
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Review of
Emerson Grange Care Home
from P A (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since moving to Emerson's back in March this year my mum has transitioned from a wheelchair onto a walker. This enormous life change is testament to the dedication of not only the care staff but also the events team. As a family, we couldn't be any happier of our mums decision to move into Emersons,
she likens it to "coming home".
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeHow wonderful it was to read how your mother felt when she made the move to us, thank you so much for sharing. It has been a pleasure welcoming her to us and having you all be part of our family here at Emerson Grange.
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Review of
Emerson Grange Care Home
from Sophie C (Friend of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone is very friendly, and staff go above and beyond to ensure the best quality of care.
Always has a variety of food. Plenty of activities on offer.
Always has a variety of food. Plenty of activities on offer.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such wonderful feedback about our team.
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Review of
Emerson Grange Care Home
from Tracy A (Friend of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend's mother became a respite resident initially before coming a permanent resident. The home is a warm and caring environment. The staff are attentive and always ready to help with any concerns or queries. The rooms are spotless, and the food is first class. There are lots of activities to join,
including quiz nights and weekly exercise classes. I would highly recommend Emerson Grange if you are considering a care home.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for your incredibly touching words about our home and staff. It's been a pleasure welcoming her to our family.
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Review of
Emerson Grange Care Home
from S A (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Attended the Halloween quiz at Emerson Grange.
Fantastic and friendly atmosphere, amazing food/nibbles.
Hosts/staff were attentive, welcoming, friendly and went above and beyond.
Fantastic evening.
Fantastic and friendly atmosphere, amazing food/nibbles.
Hosts/staff were attentive, welcoming, friendly and went above and beyond.
Fantastic evening.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to share such kind words about our team. We're glad that you enjoyed your first quiz night with your loved one and look forward to welcoming you back to many others.
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Review of
Emerson Grange Care Home
from Liam H (Relative of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We came for the Halloween quiz night, to spend the evening with family and to see Maurine. We had lots of laughs and had overall, a great evening. The staff were exceptional and very caring. The food given out to us was very lovely.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for your kind words and for supporting our social events. We look forward to seeing you at the next quiz night.
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Review of
Emerson Grange Care Home
from A L (Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so pleased to be here. I find the staff, food and the care excellent. I have been treated with care and dignity.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you taking the time to review your experience with us. It is a pleasure having you be part of the Emerson Grange family.
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Review of
Emerson Grange Care Home
from Sue P (Friend of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A close family friend needed emergency respite and Emerson Grange were able to accommodate. The facilities are second to none and cannot praise their team enough for all that they've done in such a short time. Thank you!
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeWe were glad to have been able to provide the convalescence care that your friend required. We appreciate you taking the time to share your feedback about our team.
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Review of
Emerson Grange Care Home
from R D (Respite Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been treated with the utmost dignity and care by all the staff. Food is excellent with very good choice and variety. Room is very pleasant. The night staff are very caring and aware that I need the commode frequently, I feel very much part of this 'family' even though I am only here for respite
care.
Reply from Aadil Baig, Aadil Baig at Emerson Grange Care HomeThank you for choosing Emerson Grange for your convalescence care. Thank you for your kind words and for recognising our wonderful team.
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Review of
Emerson Grange Care Home
from R B (Next of Kin) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Care and support at a high standard from management, reception and most of all those who are giving excellent personal care and assistance. All areas and meals are of a high standard by excellent house keeping staff. Thank you everyone. #Communication has been excellent on all levels
Reply from Aadil Baig, Aadil Baig at Emerson Grange Care HomeIt's been our pleasure having your loved one stay with us and thank you for taking the time to share some wonderful feedback about our time.
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Review of
Emerson Grange Care Home
from Steven W (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Emerson Grange for the last 2 1/2 years. The facilities are pleasant, comfortable and well maintained.
But it is the attitude and manner of all staff that sets Emerson Grange apart. I am confident my mum is safe and well cared for. I regularly seeing staff going the extra
But it is the attitude and manner of all staff that sets Emerson Grange apart. I am confident my mum is safe and well cared for. I regularly seeing staff going the extra
mile tailoring their approach to met my mum's needs. Thank you.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for your kind comments about our staff, it's been a pleasure having your mother be a part of our family for almost three years.
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Review of
Emerson Grange Care Home
from A K (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Flawless and incredibly hospitable making the time we spent fun and memorable.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care HomeThank you for taking the time to leave us such a wonderful review.
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Awards / Recognitions (8)
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