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Care Home Owned by Cinnamon Care Collection in Kent

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Kent

Only the locations & reviews in Kent for Cinnamon Care Collection are showing below.

View the details of all 23 locations (with 1757 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Kent (1)

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1 Care Home owned by Cinnamon Care Collection in Kent
Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP 

9.8 127 reviews
"My mum has been a resident at Emerson Grange for the last 2 1/2 years. The facilities are pleasant, comfortable and well maintained. But…"   Read all 127 reviews
Location Type Care Home

A luxurious care home in Rowhill Road, Hextable, Kent. Emerson Grange is part of the exclusive Cinnamon Care Collection. Unwavering in their commitment to quality, they are determined to make a positive impression on the lives of residents and their… Read more about Emerson Grange Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 85 Rooms from £1,800 / week

Cinnamon Care Collection Reviews in Kent (127)

9.9

Cinnamon Care Collection has a Group Review Score of 9.9 (9.914) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Cinnamon Care Collection
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Review of

Emerson Grange Care Home

from Steven W (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Emerson Grange for the last 2 1/2 years. The facilities are pleasant, comfortable and well maintained.
But it is the attitude and manner of all staff that sets Emerson Grange apart. I am confident my mum is safe and well cared for. I regularly seeing staff going the extra
mile tailoring their approach to met my mum's needs. Thank you.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind comments about our staff, it's been a pleasure having your mother be a part of our family for almost three years.

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Review of

Emerson Grange Care Home

from A K (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Flawless and incredibly hospitable making the time we spent fun and memorable.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to leave us such a wonderful review.

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Review of

Emerson Grange Care Home

from D H (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service and the staff are very friendly.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share your kind words about our team.

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Review of

Emerson Grange Care Home

from K H (Granddaughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Such a lovely place, my grandma seems happy here. Staff are lovely too!
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind words about our facilities and team.

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Review of

Emerson Grange Care Home

from Kathleen H (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always cheerful and welcoming. Care staff are very attentive and have a good relationship with resident. I am always kept well informed. My mum's needs seem well catered for.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your entrusting us with your mother's care and for the kind words you've shared about our team.

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Review of

Emerson Grange Care Home

from Paul A (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into to Emerson's back in March this year my mum has called and reffered to it as her "happy place". The staff are first class the facilities are second to none and the residents always have a happy smile on thier faces.
We couldn't of wished for a better place for our mum.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

It's been a pleasure having your Mum join our family. Thank you for your kind words about the home and our wonderful team.

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Review of

Emerson Grange Care Home

from S A (Daughter-in-law of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like walking into a 5 star hotel!!
Every member of staff is friendly, helpful and welcoming. Facilities are second to none. My mother-in-law calls it her "happy place".
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for taking the time to share such wonderful feedback with us.

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Review of

Emerson Grange Care Home

from M E (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here as an apartment owner for about 3 and a 1/2 years. It was the best thing that I have ever done and do not regret moving here.The apartment is outstanding and the decor of the rest of the building is like living in a 5 start hotel. The management and staff are fantastic very helpful
and professional at all times and make living here a joy. The food is outstanding with wonderful chefs and auxiliary staff. There is so much to do here with quizzes, suppers and trips out arranged by our very efficient Apartment Services Coordinators. This is place when I hope to live for many years and would certainly recommend it to my family and friends. Well done Emerson Grange keep the good work up your are the best.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for sharing your insights into being part of the Emerson Grange family and for the kind words about our team. It has been a pleasure having you with us.

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Review of

Emerson Grange Care Home

from D D (Son-in-law of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere as soon as you walk in is that of a smart hotel with friendly staff its a wonderful first impression. The facilities are the best I have seen and we did visit a lot before we chose Emerson. All the areas are light and airy and spotlessly clean. My mother in law is often out on trips or
arranged activities and leads a very active stay Emerson. It really has made all the different to all our lives.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share such wonderful feedback about the home.

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Review of

Emerson Grange Care Home

from C H (Daughter of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our third "Quiz Night", which was filled with a lot of laughter, the residents had fun, and we were catered for throughout the evening by staff members. The host enjoys spending his evening filling the home with joy, a great night!
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your continuing support around our community events with your loved one.

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Review of

Emerson Grange Care Home

from W B (Niece of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my uncle has always been excellent.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for sharing your kind words about the home.

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Review of

Emerson Grange Care Home

from C M (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team here have been very supportive to my father and myself dad arrived in Sept 2023 after losing his wife he had been very poorly and in hospital. The care and routine dad has received has enabled him to regain strength and be able to go home.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind words, we wish your father all the very best with his move back home.

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Review of

Emerson Grange Care Home

from B H (Daughter-in-law of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I made the decision to put my mother-in-law in this home and so far it was the best decision we as a family have made. The facilities are excellent and the staff very caring.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Our team takes great pride in creating a warm, supportive environment, and knowing we've made a difference to your family means a lot to us.

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Review of

Emerson Grange Care Home

from A E (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home for my mother, just like a stay in a 5* hotel! She is well looked after.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind words, it has been a pleasure looking after your mother.

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Review of

Emerson Grange Care Home

from E D (Granddaughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are fantastic, friendly and welcoming. The activities team arrange some wonderful trips and sessions. There is a real feeling of family when you come here, and everyone looks after and my grandma really well. She is so much happier than when she lived on her own - so thank you.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share such kind words and thoughts about our team.

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Review of

Emerson Grange Care Home

from G M (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was very anxious about living at a home. Emerson Grange has been wonderful for her. She is eating well, participating in the activities and embracing her time here. The cares and all the staff are lovely. This has been the best for her.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words. It's a pleasure caring for your mother-in-law and we are thrilled to hear that she is enjoying her time with us.

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Review of

Emerson Grange Care Home

from S L (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Emerson Grange for over 18 months. All the staff are excellent, caring, friendly and approachable. Mum is cared for very well. Excellent activities programme and varied in content. Management are on hand to answer any concerns we may have. No concerns at the moment.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words and continued trust in our team.

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Review of

Emerson Grange Care Home

from V W (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend recently moved to Emerson's, and it's been amazing being able to see her on social media. We joined them for a quiz night, and the staff were attentive, the drinks and food were delicious, and it was a great night. The events held for residents are well thought out, relevant and fun. The
staff clearly enjoy working at Emerson's.
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words. We're thrilled to hear you had a great time at our quiz night. We look forward to welcoming you back to us for more fun nights ahead!

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Review of

Emerson Grange Care Home

from K D (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emerson is very special palace. It has such a lovely feeling about it, friendly always! The staff from the top management down are amazing. There is always something happening. I do think they go above and beyond to provide a real home from home! Highly recommended!
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words and your recommendation.

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Review of

Emerson Grange Care Home

from M M (Son of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management excellent/environment excellent
Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words, it means a lot to our team.

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Awards / Recognitions (8)

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