Hamberley Care Homes in Dunbartonshire | 1 Care Home

Review of
Milngavie Manor Care Home
from S S (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

The care my mum receives is excellent . She chooses what activities to attend and enjoys her meals. I am always met with smiling faces from the staff. I am kept informed of any concerns about my mum.

Reply from Megan Templeton, Home Ambassador at Milngavie Manor Care HomeDear Susan,
Thank you so much for sharing your feedback. We're delighted to hear that your mum is enjoying her time with us and feels empowered to choose activities that suit her interests. It's wonderful to know that she enjoys her meals and that you feel welcomed by our smiling team whenever you visit.
Keeping families informed is very important to us, so we're pleased that you feel supported and reassured about your mum's care. Your kind words mean a lot to our staff and will be shared with the whole team.
Thank you again for taking the time to write this review-it's truly appreciated.
Warm Regards,
Milngavie Manor

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Review of
Milngavie Manor Care Home
from C J (Son of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

A few days ago my mother, a long term resident at Milngavie Manor, passed away at the home. The staff at Milngavie Manor had always excelled in the care that they offered and at this very difficult time it is difficult to know how they could have been better. The care that Jackie received from the staff

and the NHS nurses who attended was everything we could have possibly hoped for and the empathy that was shown to me as a relative clearly illustrated their genuine concern for the dying and the grieving. Some of the staff had known my mother for the whole five years or so she was there and bonds had formed - these are not carers who just come in to get the job done; they live the job. Thank you to all at Milngavie Manor; you gave my mother a genuine quality of life in her last years and a peaceful and dignified end that I will always be grateful for.

Reply from Megan Templeton, Home Ambassador at Milngavie Manor Care HomeDear Crispin,
Thank you so much for taking the time to share these heartfelt words during such a difficult time. We are deeply sorry for your loss and truly honored that Milngavie Manor was entrusted with Jackie's care over the past five years.
Your comments mean a great deal to our team. We strive to provide not only exceptional care but also genuine compassion and dignity for every resident and their family. Knowing that Jackie's final days were peaceful and that you felt supported brings us comfort and reinforces why we do what we do.
We will share your message with all the staff and NHS nurses involved-they will be touched to know their dedication made a difference. Please don't hesitate to reach out if there is anything we can do to support you further.
With deepest sympathy and gratitude,
Everyone at Milngavie Manor

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Review of
Milngavie Manor Care Home
from S T (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

We are delighted with the care that Mum is receiving in Milngavie Manor. She is very well cared for by all the staff .All her care needs are met to a high standard. The attitude of the staff is very positive, kind and nurturing .They could not be more welcoming .Nothing appears to be any trouble , even

when they are busy. The cleanliness of the home is to a high standard. The variety and choice tempting , healthy and easy to eat and digest. The decor is very beautiful and fresh. Attention has been pain to colour and furnishings to create a stylish contemporary Scottish look , with well chosen beautifully framed prints on the walls and complementary smart homeware .The food is exactly right. The variety and choice tempting , healthy and easy to eat and digest. The social spaces are well thought out. Safetly of movement is considered and accounted for. There are no trip hazards and there is a feeling of spaciousness. The social calander offers interesting activities, a hairdresser too!

Reply from Megan Templeton, Home Ambassador at Milngavie Manor Care HomeThank you so much for taking the time to share such a thoughtful and detailed review. We are absolutely delighted to hear that your mum is so happy with the care she is receiving at Milngavie Manor. It means a great deal to us that you find our staff "positive, kind and nurturing" - these are the values we strive for every day, and your kind words truly affirm that we are meeting them.

We are also thrilled that you appreciate the cleanliness, dcor, dining, and overall atmosphere of the home. Our team works hard to maintain a warm, comfortable and stylish environment, and to provide meals and social spaces that support both health and enjoyment.

Your feedback will be shared with the whole team - they will be very proud to read your comments. Please don't hesitate to let us know if there's ever anything more we can do for you or your mum.

Thank you once again for your kind words and for placing your trust in us.

Warm regards,
Megan Templeton
Home Ambassador

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Review of
Milngavie Manor Care Home
from Susan M (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My Dad has been a resident at Milngavie Manor for over 5 years now. It is such a lovely carehome. The staff are amazing, very friendly, welcoming & warm. The care home is always clean & warm. They organise great activities for the residents as well as nice outings on the care home bus. The food is delicious

too with lots of supplies of tea, coffee & cake in between meals. My Dad feels safe, secure & well cared for. I couldn't recommend Milngavie Manor enough if you are looking for a care home for your loved one.

Reply from Angela McGurk, Home Manager at Milngavie Manor Care HomeThank you so much for your wonderful review. Were delighted to hear that your dad has felt safe, secure, and well cared for over the past five years at Milngavie Manor. Its lovely to know that the teams friendliness, the activities, outings, and meals have all helped make his experience so positive. Your kind words mean a great deal to us, and we truly appreciate your recommendation. If there is ever anything more we can do, we are always here to support you and your family.

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Review of
Milngavie Manor Care Home
from J G (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My mother appears to be well looked after here. Staff are all pleasant and supportive and my mother seems very comfortable with them. Management are very willing to listen to any concerns and to make suggestions about how to change things for the better. I am extremely grateful to know that my mother

is in safe hands.

Reply from Angela McGurk, Home Manager at Milngavie Manor Care HomeThank you for sharing such thoughtful feedback. Were delighted to hear that your mother feels comfortable and well cared for, and its wonderful to know our teams support and approachability have made a positive difference. Your gratitude means a great deal to us, and we truly value the trust you place in our care. If there is ever anything more we can do, we are always here to listen.

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Review of
Milngavie Manor Care Home
from A J (Sister-in-law of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

From my very first visit I was impressed by the professionalism, friendliness and concern exhibited by all staff. This continued throughout my relative' s respite stay.
Everyone I came into contact with went out of their way to reassure and to help both the resident and the family.
The bedrooms and

the public areas are lovely and spotlessly clean.
Overall an outstanding care home.

Reply from Thomas McGlashan, Customer Relations Manager at Milngavie Manor Care HomeThank you very much for taking the time to leave a review of your experience of Milngavie Manor during your relatives respite stay - it is much appreciated and we will ensure your positive feedback is passed onto all of the team at the home. Best wishes.

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Review of
Milngavie Manor Care Home
from J B (Husband of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

Milngavie Manor has the most excellent facilities and care staff. My wife is getting the best attention and care possible and it’s a great relief to me to know that she is so well looked after. I have no hesitation in giving the home 5 stars in every category.

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Review of
Milngavie Manor Care Home
from Elaine J (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

My Mum has been in Milngavie Manor for seven years now, so you can say we are very happy with the care and attention she receives. Mum is now 99 years old and knows the staff very well, she has seen some come and go and some who have left over the past few years still come to visit her.
The home is

very much to our taste regarding cleanliness and the staff always have her dressed smartly and her hair is always done. The food is first class and she very much enjoys it. Activities are extremely good albeit she doesn’t always join in as she gets tired sometimes.
The home has a mini-bus and Mum and other residents enjoy being taken out on outings fairly regularly. Very pleased with the new manageress who is always ready to listen to any concerns that we may have.
I would thoroughly recommend this home to others who are looking for a care home where they can be assured that their loved ones will be well looked after.

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Review of
Milngavie Manor Care Home
from Caroline C (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report

Overall Experience

The care of our Mum is exemplary. There is a detailed knowledge of her needs and wishes and very good monitoring of her complex health conditions. Standards of cleanliness are excellent. In short all the staff show her and us daily how they care for her.

Reply from Sarah Webber, Marketing and Partnerships Manager at Milngavie Manor Care HomeThank you so much for taking the time to write this review - we are incredibly proud of our exceptional team!

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Review of
Milngavie Manor Care Home
from R C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report

Overall Experience

Lovely décor and activities on at Christmas. Beautiful table set for Christmas lunch. Staff always kind and caring. Helpful too in assisting with making my mum ready for appointments off-site. Super clean too.

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Review of
Milngavie Manor Care Home
from Andrew H (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report

Overall Experience

After my father had a severe stroke, I came to visit the home daily for a few hours over a ten-day period whilst my family recovered from bouts of Covid. As a frequent, persistent visitor during that time, I was able to observe multiple "days in the life" of my father in the home. He has lived there

for one and a half years and this is the latest stage in his decline. The carers were superb, thoughtful, sensitive, caring in the complete sense of the word. Food was oof the scale excellent and enjoyed. The new manager was great, listened, acted, took on board feedback and was knowledgeable. Great nurses too, with the right medical treatments and proactivity. Deeply impressed.

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Review of
Milngavie Manor Care Home
from S A (Wife of Resident) published on 26 April 2023 Submitted via Website • Report

Overall Experience

I have been impressed by the level of care my husband has received and the professional standards shown by the staff. He has a pleasant spacious room and enjoys the meals served. The staff always have time to talk and discuss any issues

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Review of
Milngavie Manor Care Home
from Karen C (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report

Overall Experience

My mum has lived at Milngavie Manor for over four years. Throughout she has been thoughtfully looked after. All staff are pleasant and kind, patient and with an essential sense of humour. As a family, we are glad and grateful to have our mum so well cared for.

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Review of
Milngavie Manor Care Home
from Mary K (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report

Overall Experience

We could not have found more loving and caring staff for our dad who had dementia and whose home was Milngavie Manor for the last two years. So supportive to my mum too. Speaks volumes about the calibre of their staff, that each evening after ending their shifts, they stopped by my dad's room, to spend

time with him and his children when he was on palliative care.

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Review of
Milngavie Manor Care Home
from Alan D (Son of Resident) published on 12 December 2022 Submitted via Website • Report

Overall Experience

Personable, professional and able staff provide my mum with a safe and stimulating environment. I can't fault the level of care that she receives at Milngavie Manor. This has been a very successful move for her.

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Review of
Milngavie Manor Care Home
from Viven M (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report

Overall Experience

From the very first moment of her arrival, 3 and a half years ago, my mum knew she was going to fit in and feel very much at home here.
There are so many positives that Milngavie Manor stands out from the crowd and from other existing care homes.
Whenever I visit, there is always a feeling of friendliness

and helpfulness and the continual excellent dedication and care from each staff member, throughout all departments, is clearly evident.
Very happy to see the new manager making her presence known to residents and visitors alike, adding to that 'cared for experience' it would be good if Hamberley Care Homes would acknowledge the hard-working staff, especially during staff shortages where they are stretched and undervalued.

Reply from David Holbrook, Regional Community Relations Lead at Milngavie Manor Care HomeThank you very much for your review, it's a pleasure for us to care for Mum at Milngavie Manor.

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Review of
Milngavie Manor Care Home
from D L (Nephew of Resident) published on 27 May 2022 Submitted via Website • Report

Overall Experience

My aunt has been a resident of Milngavie Manor for the past 5 months.
All staff are extremely professional, attentive and appear highly skilled.
The public areas are well furnished and there is a high level of cleanliness noticeable throughout.
Residents bedrooms are warm, well decorated and personalised.

The en-suite bathrooms are kept spotlessly clean.
Food appears to be nutritious, varied and plentiful.
In my opinion the staff and management really do get to know their clients. They communicate regularly with me about my aunt's care and I feel that they listen to any concerns that I may have and act quickly to reassure me.
As my aunt has advanced dementia she can get very agitated and anxious at times. During such times I have witnessed how the care staff show patience in calming, reassuring and redirecting her.
It is a great comfort to me to know that my aunt is treated with respect and dignity and is well cared for.
I can’t recommend Milngavie Manor highly enough.

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Review of
Milngavie Manor Care Home
from Alison K (Niece of Resident) published on 26 May 2022 Submitted via Website • Report

Overall Experience

I am very happy with the care my aunt has been receiving at Milngavie Manor since moving from another care home three months ago. I believe she is being very well cared for with staff keeping me well informed on how she is settling in and with regards to her health and wellbeing. All members of staff

I have met, management, reception, cleaners, carers, nurses, and entertainment staff, are all very approachable and appear to be doing a great job in these challenging times. The chefs do a wonderful job keeping the residents fed, the quality and variety of food is great. All areas of the home are well maintained and are kept very clean - residents' rooms are spacious and nicely decorated, as are the common areas (lounges, dining rooms, cafe etc). I would have no hesitation recommending Milngavie Manor for a loved one.

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Review of
Milngavie Manor Care Home
from I M (Wife of Resident) published on 1 February 2022 Submitted via Website • Report

Overall Experience

I'm delighted with the care given to my husband over the past 3 months. I appreciate the effort made during a period of lockdown to keep all the residents safe. From the reception, personal care staff, the cleaning and laundry staff and the catering staff, all have been supportive of my husband's needs.

Reply from David Holbrook, Regional Community Relations Lead at Milngavie Manor Care HomeThank you very much for your kind words, it's our pleasure to provide care.

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Review of
Milngavie Manor Care Home
from Vivienne R (Sister of Resident) published on 4 August 2020 Submitted via Postal Card • Report

Overall Experience

My brother is extremely well looked after and is always clean and tidy.
Staff are very good, and nothing is too much trouble.
The establishment is clean and tidy with nice decor.
Food is good and nourishing.
Entertainment is well planned and fun.
I have no complaints.

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Care Home Owned by Hamberley Care Homes in Dunbartonshire

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Hamberley Care Homes Reviews in Dunbartonshire (32)

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