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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Hamberley Care Homes in London

Only the locations & reviews in London for Hamberley Care Homes are showing below.

View the details of all 22 locations (with 999 reviews) owned by Hamberley Care Homes

Hamberley Care Homes Locations in London (1)

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1 Care Home owned by Hamberley Care Homes in London
Brookwater House Care Home

1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY 

9.9 34 reviews
"I attended a 100th birthday party for my mother on 24/7/25. It was well organised excellent food & cake, staff put all their energy into it…"   Read all 34 reviews
Location Type Care Home

Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment. Within the stunning care home, you will find features and facilities which set Brookwater House apart from the… Read more about Brookwater House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 82 Rooms
  • from £1,690 / week

Hamberley Care Homes Reviews in London (34)

9.8

Hamberley Care Homes has a Group Review Score of 9.8 (9.766) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hamberley Care Homes must have a Review Score.

Overall Experience
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Review of

Brookwater House Care Home

from Liz D (Daughter-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was 100 on 24.7.25 - Brookwater House staff made a wonderful party for her which was caring & personal with every detail thought out. She had a lovely day and we as a family are very grateful for all the effort that went into this special occasion. Especial thanks to two members of
staff, in particular, and the violinist. This was a special day for all the residents
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Liz,Thank you so much for your wonderful review! We're so happy to hear that the 100 special birthday celebration was memorable. It means a lot to be part of such an important day!

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Review of

Brookwater House Care Home

from B D (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a 100th birthday party for my mother on 24/7/25. It was well organised excellent food & cake, staff put all their energy into it and she had a great day.
Thankyou to everyone involved. Violinist was great
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your lovely review! We truly appreciate your kind words and support.

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Review of

Brookwater House Care Home

from Marlene M (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently arranged a short respite stay for our mum, and we couldn't be more pleased with the care she received. From the moment we arrived, the staff were incredibly welcoming, professional, and attentive to her needs. It gave our whole family peace of mind knowing she was in such capable and compassionate
hands.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her respite stay. Knowing that we could give your family peace of mind means a lot to us, and we'll be sure to share your kind words with our team.

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Review of

Brookwater House Care Home

from Ian C (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We'd come to the point where mum wasn't safe to be at home alone. And she hated having a live-in carer. So my brother and I started the difficult and daunting task of searching for a suitable care home. Not only did we find one just a mile away from me, but it was practically brand new with an immaculate
garden.
9 months later we're delighted with the choice we made and are hugely grateful and relieved that things have gone as well as could be hoped for. And a huge part of that is down to the expertise and friendliness of all of the staff. Mom now eats better, has lots of company, daily activities and people keeping an eye on her health and needs on a daily basis. She even gets her hair cut regularly. Because of the constant stimulation she's much better in her thinking and conversation. Plus the staff are equally welcoming of visitors and are very friendly and caring. It's doesn't feel like a "care home" at all. Everything has made a massive, positive change to all of our lives.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Ian, Thank you so much for your kind words.It means the world to our team to know that your mum is happy and well cared for. We always strive to provide a safe, supportive, and loving environment, and hearing your appreciation reassures us that we're making a difference. Please know that we value the trust you've placed in us, and we'll continue doing our very best every day.

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Review of

Brookwater House Care Home

from E B (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Brookwater House since March and has settled in very well. The staff are very kind and friendly and can't do enough for you. There is very much a family atmosphere. The food is excellent and there is always something going on to entertain the residents.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear EB, Thank you so much for your lovely review. We truly appreciate your kind words and are so pleased to hear that you had a positive experience with us. Your feedback means a lot to the whole team!

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Review of

Brookwater House Care Home

from Tracy B (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to say that my Dad has settled in and is enjoying his time at Brook water house care home. He enjoys the activities which are daily , he loves the interaction with staff & residents, he is free to roam the premises and enjoys the Gardens too. His room is spacious with en suite and they
provide hot meals.
Families and Friends are also welcome to the events that they hold and there is always a lovely buffet too.
I can rest easily knowing that my Dad is being cared for.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Tracy,Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience. It means the world to our team to know that the care and comfort we strive to provide are felt and appreciated. Your support encourages us to continue doing our best every day to make our care home a warm, safe, and welcoming place for all our residents and their families.

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Review of

Brookwater House Care Home

from T B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been given a very friendly welcome on entering the building. Refreshments always offered. Assistance given to my friend when she requires help. She looks clean and dressed well. Such a friendly atmosphere all sound.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words! We're truly grateful you took the time to share your experience - it means the world to us. Knowing that you enjoyed your visit at Brookwater House really makes our day. We look forward to welcoming you again soon.

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Review of

Brookwater House Care Home

from Elizabeth C (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home filled with love, kindness and patience. We are so blessed and grateful for the care here. The food is sensational also! The chef is so welcoming and has tailored so much food for my family. We are forever appreciative for the kindness and love at Brookwater.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Elizabeth,Thank you so much for the lovely review - truly appreciated!

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Review of

Brookwater House Care Home

from Margaret B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really impressed with the caring environment. Our father has returned from hospital after a long stay and the care team have gone the extra mile to reintegrate him into the home. They have been receptive to our concerns and acted to requests and suggestions.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

thank you so much for your kind words. We're truly touched to hear that you've felt supported during your father's return to the home. Our team is committed to providing a compassionate and responsive environment, and it's heartening to know their efforts have made a difference. We'll be sure to pass on your appreciation to the care team - it means a great deal to them.

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Review of

Brookwater House Care Home

from J B (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely day. Food is excellently prepared and presented by a top-class chef. Lovely atmosphere with very caring staff.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

thank you for your lovely feedback! We're so pleased to hear you enjoyed the day, especially the delicious food prepared by our talented chef. Creating a welcoming atmosphere with caring staff is at the heart of what we do, and it's wonderful to know it's being felt. Your kind words mean a lot to the whole team.

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Review of

Brookwater House Care Home

from Andrew C (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been at Brookwater House for six months. Prior to that she had live-in care for a couple of years. Brookwater House is by far the better arrangement for my mum and for the family. My brother and I checked out a number of care homes in the local area and thought Brookwater House looked the
nicest. We are comfortable we made the right choice. The staff are kind, caring, welcoming, warm and attentive. The property is well maintained, immaculately clean and comfy. We feel very comfortable mum is in the right place, the best place, given her situation and age.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind and thoughtful review. Were truly grateful for your words and are so pleased to hear that your mum received the level of care and attention she deserves. It means a great deal to our team to know that our efforts made a positive difference for your family.

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Review of

Brookwater House Care Home

from M H (Granddaughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home!!!
Everyone is so friendly and caring. They go above and beyond for each of their residents and make them feel very special.
They are very receptive to feedback and always listen.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful feedback. We're truly touched by your kind words and delighted to know that you had such a positive experience with our care. Supporting families and their loved ones with compassion and dignity is at the heart of what we do, and it's incredibly rewarding to know that this was reflected in your experience.

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Review of

Brookwater House Care Home

from K G (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is one of the best homes we encountered from the minute my mother went there, there care was exceptional. We really feel that my mother actually improved during her time there and she lived a longer and healthy life. The homeworkers actually care about the residents. Its not just a job for
them. Their care is with love, care and most of all respect and dignity. The manager and her team are an asset to the company.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear KG, it truly means the world to our entire team to know that our care and support have made a positive difference. We are dedicated to creating a warm, welcoming, and respectful environment where residents feel at home, and feedback like yours reassures us that we're on the right path. Your appreciation inspires us to keep doing our very best every day. Thank you again for taking the time to share your experience.

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Review of

Brookwater House Care Home

from Trish J (Partner of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely know this was the right decision, The staff are friendly & kin and do everything they can to make the residents feel at home. On the 11th Feb it was my partners 89th
birthday & on my request, they organised a birthday party for him and all the residents. We had a beautiful cake & proccesco & a singer to entertain us *organised by me) I visit the home every day, all the staff & residents know me by name and treat me with great respect & kindness and as if I am one of them!
Thank you & well done Brookwater House. I love you all!
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you so much for your kind words! You are very much a part of the Brookwater family and it's always lovely to see you when you come in and visit. We are so pleased you both enjoyed the birthday party. Your lovely feedback is very much appreciated by the team.

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Review of

Brookwater House Care Home

from Ena R (Resident) assisted by family/friend published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The homemakers are very kind and helpful. The rooms and the rest of Brookwater House Care Home are always kept clean. Activities are quite varied and adequate, especially the crafts.
The chef is very attentive to my requirements and tries very hard to please.
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you for taking the time to review our home, we welcome all feedback and would be delighted to discuss with you areas for improvement and how we can help.

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Review of

Brookwater House Care Home

from Jess P (Friend of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my old neighbour at Brookwater House Care Home yesterday. I was so impressed with everything about the home and I left incredibly happy knowing she lives there now! Brookwater House is extremely clean, comfortable and the resident's rooms are well-maintained and spacious. Every staff
member we met was friendly, kind and very helpful and you can tell they are all very caring individuals and are all passionate about their role at the home. There are plenty of activities daily which the residents can choose to participate in. I was there for a very lovely celebration of Remembrance Day, followed by some dancing. The surroundings are wonderful, it is next to the New River so it is very peaceful. There is a vegetable garden and my neighbour explained she enjoys living there as there is always lots to do! I can't fault anything about Brookwater House - we were made to feel very welcome and the whole atmosphere and experience were incredibly positive. Thank you!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Jess, thank you so much for your wonderful review. We truly appreciate your kind words and are thrilled to hear that your experience with us met your expectations. Your feedback is incredibly valuable and motivates our team to continue delivering the best possible service.

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Review of

Brookwater House Care Home

from Janet M (Daughter of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an excellent care home and as a retired GP, I have visited former patients in a number of local care homes. It is a bright and cheerful environment and kept immaculately clean. The staff are delightful. There is a nice friendly atmosphere too. Well done all and thank you.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

It is our pleasure to receive such a thoughtful review from a professional. It's incredibly rewarding to know that our efforts are appreciated by someone with such extensive experience in healthcare. Your kind words motivate us to continue delivering the highest standard of care and attention to detail. Thank you for sharing your insight.

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Review of

Brookwater House Care Home

from Panos K (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my father entered this care home, he has been looked after in such a high degree with kindness, respect and abundance of love. Because of this, he sleeps and eats so well.
Once again, the management and her team are amazing people.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words and the positive review! It truly means a lot to hear that you had such a great experience.

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Review of

Brookwater House Care Home

from Daniel C (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived at Brookwater House Care Home it was at the tail end of bad experiences with other care homes. A lack of integrity and quality of care had left our family feeling frustrated and cynical about finding a suitable home for my mother. Brookwater House however has been a revelation in
terms of my mother's recovery. The customer relations manager and home manager helped restore our trust and have provided exceptional service for not only my mother but the entire family. Amazing care home!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your beautiful words! It truly warms our hearts to know that the love and care we put into everything we do has touched you. A mother's care is something special and irreplaceable and we strive every day to honour that same nurturing spirit in everything we provide. Your kind review reminds us why we do what we do and we are beyond grateful to have been a part of your journey.

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Review of

Brookwater House Care Home

from N W (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookwater House Care Home is an absolutely stunning care home with great attention to detail. There's always something fun going on, whether it's exercise classes, baking or live music, meaning the residents don't ever get bored. The staff are absolutely lovely! So many friendly and helpful, caring
people in one building! It fills me with so much confidence knowing my mum is in such good hands.
The building, bedrooms and communal areas are also gorgeous, as are the gardens. I'm delighted with Brookwater, as is my mother. Thank you!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team and we're so glad we could meet your expectations.

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Awards / Recognitions (4)

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