Care Home Owned by Hamberley Care Homes in London
9.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Hamberley Care Homes are showing below.
View the details of all 22 locations (with 1161 reviews) owned by Hamberley Care Homes
Hamberley Care Homes Locations in London (1)
Brookwater House Care Home
9.9
39 reviews
1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY
"We chose Brookwater House after looking at several other care homes in North London for my 99 year old mother. She was lucky enough to have…" Read all 39 reviews
Location Type Care Home
Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment. Within the stunning care home, you will find features and facilities which set Brookwater House apart from the… Read more about Brookwater House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 82 Rooms
- from £1,817 / week
Hamberley Care Homes Reviews in London (39)
9.9
Hamberley Care Homes has a Group Review Score of 9.9 (9.855) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hamberley Care Homes must have a Review Score.
Review of
Brookwater House Care Home
from Etem D (Son of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We chose Brookwater House after looking at several other care homes in North London for my 99 year old mother. She was lucky enough to have a room with a balcony overlooking the river.
She recently passed away after spending about 10 very happy months there. I cannot speak highly enough of the warm
She recently passed away after spending about 10 very happy months there. I cannot speak highly enough of the warm
and affectionate care she received, culminating in a wonderful 100th birthday celebration for her with an excellent buffet and live music.
My brothers and I will forever have fond memories of all the staff at Brookwater House.
My brothers and I will forever have fond memories of all the staff at Brookwater House.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Etem,
Thank you so much for taking the time to share such a touching review. We are truly honoured that your mother spent her final months with us at Brookwater House, and it means a great deal to know she was happy and well cared for during that time.
Celebrating her 100th birthday with her and your family was a very special moment for our team, and we're delighted it remains a fond memory for you all. Your kind words about our staff will be shared with them - they will be deeply moved.
It was a privilege to care for your mother, and she will be remembered with great affection.
Thank you so much for taking the time to share such a touching review. We are truly honoured that your mother spent her final months with us at Brookwater House, and it means a great deal to know she was happy and well cared for during that time.
Celebrating her 100th birthday with her and your family was a very special moment for our team, and we're delighted it remains a fond memory for you all. Your kind words about our staff will be shared with them - they will be deeply moved.
It was a privilege to care for your mother, and she will be remembered with great affection.
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Review of
Brookwater House Care Home
from T D (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home hosted a centennial birthday party for Mum. It was marvellous!!
I particularly want to praise the chef Dayana who went out of her way to make a gorgeous cake and make the day very special and entertaining.
PS. I don't interact with mgt very often
I particularly want to praise the chef Dayana who went out of her way to make a gorgeous cake and make the day very special and entertaining.
PS. I don't interact with mgt very often
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you very much for taking the time to share such a lovely review. We are delighted to hear that your mum's centennial birthday celebration was such a marvellous occasion.
Your kind words about Djana will be passed on to her - she will be thrilled to know her efforts in creating a beautiful cake and helping make the day so special were so appreciated.
Thank you again for your feedback and for allowing us to be part of such a meaningful milestone.
Your kind words about Djana will be passed on to her - she will be thrilled to know her efforts in creating a beautiful cake and helping make the day so special were so appreciated.
Thank you again for your feedback and for allowing us to be part of such a meaningful milestone.
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Review of
Brookwater House Care Home
from Fiona G (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I couldn't have wished for a better experience for my Mum in transitioning from living in her own home with my Dad, to moving into a residential home following his passing. What makes the place special is the environment of family and familiarity. I quickly felt comfortable walking about in my socks
and using the cafe area, lounge areas, and joining Mum as she ate.
Those who work there are caring and responsive and helped our family through a difficult time.
The activities and trips were fantastic and I appreciated joining mum on both. You could tell those arranging them were passionate about residents having a great experience and enjoying themselves.
The environment also felt safe, in a gated area with codes for doors and lifts.
Thank you to all at Brookwater!
Those who work there are caring and responsive and helped our family through a difficult time.
The activities and trips were fantastic and I appreciated joining mum on both. You could tell those arranging them were passionate about residents having a great experience and enjoying themselves.
The environment also felt safe, in a gated area with codes for doors and lifts.
Thank you to all at Brookwater!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Fiona,
Thank you for your lovely review and for sharing your experience with us.
We're so pleased to hear that Brookwater provided a sense of comfort, familiarity, and support for both your mum and your family during such a difficult time. Your kind words about our team, activities, and welcoming environment mean a great deal to us.
Thank you again for your trust and for being part of the Brookwater community.
Warm regards,
Daniela
Thank you for your lovely review and for sharing your experience with us.
We're so pleased to hear that Brookwater provided a sense of comfort, familiarity, and support for both your mum and your family during such a difficult time. Your kind words about our team, activities, and welcoming environment mean a great deal to us.
Thank you again for your trust and for being part of the Brookwater community.
Warm regards,
Daniela
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Review of
Brookwater House Care Home
from Jamileh D (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mom has been staying in Palmers Green Care Home for 8 months and the staff have really cared for my mother as part of their family. On my Mom's birthday (Nov 1st), they had a wonderful party for her with entertainment, food and even homemade cake. They went out of their ways to make this day special
not only for my Mom but also for us, the family members.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for taking the time to share this lovely review. We are truly grateful for your kind words. It has been our privilege to care for your mother over the past eight months, and we are delighted to hear that you feel she is treated like part of our family - because she is.
We were thrilled to celebrate her birthday with you all. Making her day special was a joy for the whole team, and seeing your family enjoy the occasion meant so much to us. Thank you again for your trust and for being part of our community.
If there is ever anything more we can do to support your mother or your family, please don't hesitate to let us know.
We were thrilled to celebrate her birthday with you all. Making her day special was a joy for the whole team, and seeing your family enjoy the occasion meant so much to us. Thank you again for your trust and for being part of our community.
If there is ever anything more we can do to support your mother or your family, please don't hesitate to let us know.
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Review of
Brookwater House Care Home
from Stephen G (Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall I am very plesed with Brookwater Care Home. Nothing is too much too much trouble when I required assistance from all staff.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Stephen,
Thank you for taking the time to leave such a lovely review. Your feedback means a lot to us.
Thank you for taking the time to leave such a lovely review. Your feedback means a lot to us.
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Review of
Brookwater House Care Home
from Liz D (Daughter-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law was 100 on 24.7.25 - Brookwater House staff made a wonderful party for her which was caring & personal with every detail thought out. She had a lovely day and we as a family are very grateful for all the effort that went into this special occasion. Especial thanks to two members of
staff, in particular, and the violinist. This was a special day for all the residents
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Liz,Thank you so much for your wonderful review! We're so happy to hear that the 100 special birthday celebration was memorable. It means a lot to be part of such an important day!
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Review of
Brookwater House Care Home
from B D (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I attended a 100th birthday party for my mother on 24/7/25. It was well organised excellent food & cake, staff put all their energy into it and she had a great day.
Thankyou to everyone involved. Violinist was great
Thankyou to everyone involved. Violinist was great
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for your lovely review! We truly appreciate your kind words and support.
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Review of
Brookwater House Care Home
from Marlene M (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We recently arranged a short respite stay for our mum, and we couldn't be more pleased with the care she received. From the moment we arrived, the staff were incredibly welcoming, professional, and attentive to her needs. It gave our whole family peace of mind knowing she was in such capable and compassionate
hands.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her respite stay. Knowing that we could give your family peace of mind means a lot to us, and we'll be sure to share your kind words with our team.
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Review of
Brookwater House Care Home
from Ian C (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We'd come to the point where mum wasn't safe to be at home alone. And she hated having a live-in carer. So my brother and I started the difficult and daunting task of searching for a suitable care home. Not only did we find one just a mile away from me, but it was practically brand new with an immaculate
garden.
9 months later we're delighted with the choice we made and are hugely grateful and relieved that things have gone as well as could be hoped for. And a huge part of that is down to the expertise and friendliness of all of the staff. Mom now eats better, has lots of company, daily activities and people keeping an eye on her health and needs on a daily basis. She even gets her hair cut regularly. Because of the constant stimulation she's much better in her thinking and conversation. Plus the staff are equally welcoming of visitors and are very friendly and caring. It's doesn't feel like a "care home" at all. Everything has made a massive, positive change to all of our lives.
9 months later we're delighted with the choice we made and are hugely grateful and relieved that things have gone as well as could be hoped for. And a huge part of that is down to the expertise and friendliness of all of the staff. Mom now eats better, has lots of company, daily activities and people keeping an eye on her health and needs on a daily basis. She even gets her hair cut regularly. Because of the constant stimulation she's much better in her thinking and conversation. Plus the staff are equally welcoming of visitors and are very friendly and caring. It's doesn't feel like a "care home" at all. Everything has made a massive, positive change to all of our lives.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Ian, Thank you so much for your kind words.It means the world to our team to know that your mum is happy and well cared for. We always strive to provide a safe, supportive, and loving environment, and hearing your appreciation reassures us that we're making a difference. Please know that we value the trust you've placed in us, and we'll continue doing our very best every day.
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Review of
Brookwater House Care Home
from E B (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been a resident in Brookwater House since March and has settled in very well. The staff are very kind and friendly and can't do enough for you. There is very much a family atmosphere. The food is excellent and there is always something going on to entertain the residents.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear EB, Thank you so much for your lovely review. We truly appreciate your kind words and are so pleased to hear that you had a positive experience with us. Your feedback means a lot to the whole team!
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Review of
Brookwater House Care Home
from Tracy B (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am pleased to say that my Dad has settled in and is enjoying his time at Brook water house care home. He enjoys the activities which are daily , he loves the interaction with staff & residents, he is free to roam the premises and enjoys the Gardens too. His room is spacious with en suite and they
provide hot meals.
Families and Friends are also welcome to the events that they hold and there is always a lovely buffet too.
I can rest easily knowing that my Dad is being cared for.
Families and Friends are also welcome to the events that they hold and there is always a lovely buffet too.
I can rest easily knowing that my Dad is being cared for.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Tracy,Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience. It means the world to our team to know that the care and comfort we strive to provide are felt and appreciated. Your support encourages us to continue doing our best every day to make our care home a warm, safe, and welcoming place for all our residents and their families.
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Review of
Brookwater House Care Home
from T B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always been given a very friendly welcome on entering the building. Refreshments always offered. Assistance given to my friend when she requires help. She looks clean and dressed well. Such a friendly atmosphere all sound.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for your kind words! We're truly grateful you took the time to share your experience - it means the world to us. Knowing that you enjoyed your visit at Brookwater House really makes our day. We look forward to welcoming you again soon.
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Review of
Brookwater House Care Home
from Elizabeth C (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful home filled with love, kindness and patience. We are so blessed and grateful for the care here. The food is sensational also! The chef is so welcoming and has tailored so much food for my family. We are forever appreciative for the kindness and love at Brookwater.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear Elizabeth,Thank you so much for the lovely review - truly appreciated!
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Review of
Brookwater House Care Home
from Margaret B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are really impressed with the caring environment. Our father has returned from hospital after a long stay and the care team have gone the extra mile to reintegrate him into the home. They have been receptive to our concerns and acted to requests and suggestions.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Homethank you so much for your kind words. We're truly touched to hear that you've felt supported during your father's return to the home. Our team is committed to providing a compassionate and responsive environment, and it's heartening to know their efforts have made a difference. We'll be sure to pass on your appreciation to the care team - it means a great deal to them.
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Review of
Brookwater House Care Home
from J B (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely day. Food is excellently prepared and presented by a top-class chef. Lovely atmosphere with very caring staff.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Homethank you for your lovely feedback! We're so pleased to hear you enjoyed the day, especially the delicious food prepared by our talented chef. Creating a welcoming atmosphere with caring staff is at the heart of what we do, and it's wonderful to know it's being felt. Your kind words mean a lot to the whole team.
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Review of
Brookwater House Care Home
from Andrew C (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum has been at Brookwater House for six months. Prior to that she had live-in care for a couple of years. Brookwater House is by far the better arrangement for my mum and for the family. My brother and I checked out a number of care homes in the local area and thought Brookwater House looked the
nicest. We are comfortable we made the right choice. The staff are kind, caring, welcoming, warm and attentive. The property is well maintained, immaculately clean and comfy. We feel very comfortable mum is in the right place, the best place, given her situation and age.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for your kind and thoughtful review. Were truly grateful for your words and are so pleased to hear that your mum received the level of care and attention she deserves. It means a great deal to our team to know that our efforts made a positive difference for your family.
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Review of
Brookwater House Care Home
from M H (Granddaughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely care home!!!
Everyone is so friendly and caring. They go above and beyond for each of their residents and make them feel very special.
They are very receptive to feedback and always listen.
Everyone is so friendly and caring. They go above and beyond for each of their residents and make them feel very special.
They are very receptive to feedback and always listen.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeThank you so much for your wonderful feedback. We're truly touched by your kind words and delighted to know that you had such a positive experience with our care. Supporting families and their loved ones with compassion and dignity is at the heart of what we do, and it's incredibly rewarding to know that this was reflected in your experience.
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Review of
Brookwater House Care Home
from K G (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This home is one of the best homes we encountered from the minute my mother went there, there care was exceptional. We really feel that my mother actually improved during her time there and she lived a longer and healthy life. The homeworkers actually care about the residents. Its not just a job for
them. Their care is with love, care and most of all respect and dignity. The manager and her team are an asset to the company.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care HomeDear KG, it truly means the world to our entire team to know that our care and support have made a positive difference. We are dedicated to creating a warm, welcoming, and respectful environment where residents feel at home, and feedback like yours reassures us that we're on the right path. Your appreciation inspires us to keep doing our very best every day. Thank you again for taking the time to share your experience.
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Review of
Brookwater House Care Home
from Trish J (Partner of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely know this was the right decision, The staff are friendly & kin and do everything they can to make the residents feel at home. On the 11th Feb it was my partners 89th
birthday & on my request, they organised a birthday party for him and all the residents. We had a beautiful cake & proccesco & a singer to entertain us *organised by me) I visit the home every day, all the staff & residents know me by name and treat me with great respect & kindness and as if I am one of them!
Thank you & well done Brookwater House. I love you all!
Thank you & well done Brookwater House. I love you all!
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care HomeThank you so much for your kind words! You are very much a part of the Brookwater family and it's always lovely to see you when you come in and visit. We are so pleased you both enjoyed the birthday party. Your lovely feedback is very much appreciated by the team.
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Review of
Brookwater House Care Home
from Ena R (Resident) assisted by family/friend published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The homemakers are very kind and helpful. The rooms and the rest of Brookwater House Care Home are always kept clean. Activities are quite varied and adequate, especially the crafts.
The chef is very attentive to my requirements and tries very hard to please.
The chef is very attentive to my requirements and tries very hard to please.
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care HomeThank you for taking the time to review our home, we welcome all feedback and would be delighted to discuss with you areas for improvement and how we can help.
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Awards / Recognitions (4)
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