Hamberley Care Homes in Surrey | 3 Care Homes

Review of
Dorking Manor Care Home
from Val C (Friend of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my friend (resident) regularly for some months and have seen a huge improvement in both her mental and physical health in that time. I'm told the food is excellent.

Reply from Emma Dudhee, HM at Dorking Manor Care HomeThank you so much for your review of our beautiful care home. We are proud to be able to provide Amazing care to your friend. Every team member works so hard to provide the best care to all our residents and its incredibly rewarding to see that effort recognised in such a wonderful way.
Thank you again.

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Review of
Charrington Manor Care Home
from Linda A (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Mum was a resident at Charrington Manor for just over 2 years. She was a very anxious and agitated Alzheimer's sufferer and could be quite challenging at times. Throughout her time at the Home she was always treated with great care and respect.
Mealtimes were a constant anxiety for Mum but the

Home discussed with us how to make this easier and adopted measures to help (very small serving on a large plate, distractions, a quiet space away from others' looking' etc).
The staff all took the time to get to know and understand Mum and this made a real difference to her. This past year Mum became more frail and needed nursing care which, again, was given with dignity and kindness. Communication has always been good (with all staff and management alike) but during this time it was exemplary. Mum passed away in October and the staff made this time much easier for us all.
In March this year Dad also became unwell and needed care. We didn't hesitate to choose Charrington as his new home.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you for your kind and thoughtful review. It was a privilege to care for your mum, and we're pleased to know she was treated with dignity, kindness and respect throughout her time with us. Your feedback about our team's understanding, communication and support, especially during her final months, means a great deal.
We're also grateful for your continued trust in choosing Charrington Manor for your dad. Your words will be shared with the whole team.,

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Review of
Hindhead Place Care Home
from M D (Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

The atmosphere in the home is very positive and friendly, and the staff are always cheerful and helpful.

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou for your feedback - we always strive to make every day happy and cheerful with a positive friendly ambience in the home - we are pleased to hear this is your experience too!

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Review of
Hindhead Place Care Home
from Donna B (Friend of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

I am a friend of a resident at hindhead place , I've been visiting since September 2025.
The home is beautifully kept, very clean , bright and welcoming . The staff are all very friendly and caring and very approachable.
Residents all appear very happy , and very well cared for .
Lots of activities

and constant supervision by staff members .
My friend has settled beautifully

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your feedback and your regular visits to our home! We appreciate all the positive comments you have given us and we are delighted your friend has settled beautifully into our home.

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Review of
Hindhead Place Care Home
from M M (Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

I am made to feel as if I am in my own home. I enjoy the company of other residents & appreciate kindness of staff.

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for taking the time to write us such a lovely review. We are very happy you feel t home at Hindhead Place and have made some good friends within the home.

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Review of
Charrington Manor Care Home
from H B (Son of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My father is very well looked after and the Staff are very kind and patient with him.
The home also provides a happy and friendly environment for my mother who visits my father each day which has made the loss of not having him at home much easier.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you for taking the time to share your feedback, we appreciate your kind words about our home and will share with the team.

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Review of
Hindhead Place Care Home
from Eliza C (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

What a delightful afternoon at Hindhead Place yesterday! It was so lovely to see all of the residents together in the cafe enjoying cake and Prosecco to celebrate a birthday. As usual Ros came up trumps with a great quiz. Mum was engrossed. Such a good atmosphere.

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeWe are so pleased you can join us with our in home celebrations! We celebrate everyone's birthday and continue to make every day special for our residents. Thankyou for your support and feedback - we really appreciate it

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Review of
Hindhead Place Care Home
from H M (Niece of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Each time I visit my aunt I am struck by the warm and welcoming atmosphere and how well the staff know her. I love the family feel and gentle approach that staff have. My son played the piano for residents on one afternoon and it was wonderful. We all felt connected and part of a wider community. It

was just how an afternoon visiting a treasured aunt should be. As a trained nurse I have been supporting many care services in strengths based practice and person centred care for many years. This approach oozes from every corner of Hindhead Place and it is a perfect home for my aunt to enjoy her later life. Thank you for that and looking forward to the Christmas party!

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeA heartwarming review for us all here at Hindhead Place! Thankyou so much for giving us your feedback we really do appreciate it. We are so delighted your aunt has settled in so well and is enjoying her best life here - and thankyou to you and all her family who are supporting us with regular visits and entertainment too - it is making special memories for us all to share.

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Review of
Charrington Manor Care Home
from Jennifer B (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

My 93 year old mother has been a resident at Charrington Manor for just over three years. Over that time, the wonderfully caring staff in her "team", whilst giving her the additional daily care she now needs, have continued to allow her as much dignity and independence as possible. They have encouraged

her to use the cycles on a daily basis, and building her leg strength has meant a decreased use of medication. The atmosphere of the home is buzzy, warm and friendly. The staff know me by name, and are always approachable. I couldn't ask for a better home for my mother with staff I trust 100 per cent. What a wonderful place!

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for your lovely review. We're delighted to hear how well your mother has been supported over the past three years and that the team's care has helped her maintain dignity, independence, and improved wellbeing. It means a great deal to know you feel welcomed and confident in the staff. We truly appreciate your kind words and the trust you place in us. Simona and Charrington team

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Review of
Charrington Manor Care Home
from Tim D (Son of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum moved into Charrington Manor with advanced dementia two years ago. From day one, the care she received was nothing short of first-rate, every aspect handled with professionalism, compassion, and dignity, so when Dad's health declined earlier this year, we had absolutely no hesitation in choosing

Charrington Manor again.
The kindness and respect shown to both Mum and Dad by the entire team has been extraordinary. It has meant the world to us, especially during the most difficult time when we had to say goodbye to Mum recently.
The atmosphere they create: warm, welcoming, and full of life. Every day is filled with activities that keep residents engaged and happy. The smiles on both residents' and staff members' faces speak louder than any words.
We have nothing but praise for Charrington Manor. Not once have we regretted our decision; we know Mum and Dad are (were) in the very best hands.
A huge thank you to everyone at Charrington Manor.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for sharing this lovely review. It has been a real privilege to care for your mum over the past two years, and we were glad to be here for your dad when he needed us too.
Your kind words about the team mean a great deal and will be shared with everyone here.

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Review of
Charrington Manor Care Home
from Sarah G (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Mum has been at Charrington Manor for 10 months and is very happy . She chose to move to residential care following a fall at home, but until that point had been living on her own and was still driving. She has a ground floor room with access to the garden on the 'independent living floor'. She

has as much help as she wants but is encouraged to be independent as possible. She takes herself out for walks in the garden everyday to keep fit. She regularly comments on how lovely, kind and responsive the staff are and says it feels like an extended family. There are daily exercise classes and most days there are creative activities or professional musicians to entertain. I live just 5 minutes away and I am welcome to drop in at absolutely any time. The house and garden are kept beautifully and she loves the food. Mum went to Charrington Manor for practical help and support, but has also found company and entertainment and fun.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for sharing this. We're really glad to hear that your mum has settled in and is enjoying her room, the garden, and staying active each day. It's lovely to know she feels supported while still able to keep her independence. Your comments about our team mean a lot-they work hard to make Charrington Manor feel warm and family-like, so it's wonderful to hear that this is coming through. We're also happy that you feel comfortable dropping in whenever you like.Thank you again for your kind words. We're delighted to have your mum with us and are always here if you need anything. Simona and Charrington team

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Review of
Hindhead Place Care Home
from Gillian H (Relative of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

We had to move our relative in a hurry, due to the onset of dementia. The home coped so well, welcoming her and making every possible effort to settle her in. It is a beautiful home, and the food is exceptionally good! I wouldn't hesitate to recommend it - highly!

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your review. A hurried move is often stressful and I am glad we managed to help you with this and make it as smooth as possible. We will continue to strive to be exceptional in every way and especially in caring for your loved one.

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Review of
Hindhead Place Care Home
from A H (Cousin of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

A lovely, modern care home. Really impressed by the highly professional staff. Plenty of activities, good food and facilities.

Reply from TINA LAING, Customer Relations Manager at Hindhead Place Care HomeThankyou very much for your comments - we really appreciate your feedback.

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Review of
Dorking Manor Care Home
from Heather V (Friend of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

Since our relative arrived, we have experienced nothing but excellent all-round service and kindness towards us all. Beautifully clean and great dedication to personal hygiene.

Reply from Emma Dudhee, HM at Dorking Manor Care HomeDear Friend
Thank you so much for taking the time to share your positive experience. Your kind words mean a lot to our team. We will be sure to share your comments with the entire team, who will be delighted to know their efforts are making a difference.
We continue to make Dorking Manor an excellent care home in Surrey.

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Review of
Dorking Manor Care Home
from Marie B (Friend of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

When we came to look around, we were taken aback by the place, beautifully decorated, clean and not what I was expecting from a care home. The staff have made us all feel so welcome and nothing is too much trouble. The room is light and airy with a wonderful en suite and verandah overlooking the gardens.

We feel lucky to have found the place. Thanks to all!

Reply from Emma Dudhee, HM at Dorking Manor Care HomeDear MB
We are absolutely thrilled to read your wonderful review of Dorking Manor. We are so glad to hear that you appreciate our compassionate carers and like our beautiful environment. It is our mission to provide a warm, supportive and enriching environment for all our residents and visitors and your feedback confirms that we are on the right track. Thank you for your generous review. It is greatly appreciated.

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Review of
Charrington Manor Care Home
from Anne S (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

My father has been a resident since end May 2025. He is very comfortable and content in Charrington Manor and says that all the staff are extremely helpful and cannot be faulted. He is always treated with dignity and respect. Dad's physical and mental wellbeing have improved hugely since he moved

in, he enjoys his meals and the care he receives is excellent
The Manager, Simona, and all her staff have been kind and patient with any queries or needs. We cannot recommnd the home highly enough.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for sharing your experience. We are delighted to hear that your father feels comfortable and content at Charrington Manor. It's wonderful to know that our team has provided care with dignity, respect, and attentiveness, and that his physical and mental wellbeing have improved since moving in. All our team members strive to create a warm, supportive environment, and your kind words are a testament to their dedication. We truly appreciate your recommendation and are thrilled that your father enjoys his meals and the care he receives. Simona and Charrington team

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Review of
Charrington Manor Care Home
from Sue S (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

Our experience with the care our mum has received at Charrington Manor has been great! She has been treated with kindness, dignity and respect at all times and is now very settled. The home is full of smiles and has a lovely atmosphere.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for your kind words. We're so pleased to hear that your mum is feeling settled and happy here at Charrington Manor. It means a great deal to our team to know that the kindness, dignity, and respect we strive to provide each day are felt and appreciated. Your feedback is very special to us and will be shared with the whole team.

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Review of
Charrington Manor Care Home
from T S (Son of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Just a quick note to say how refreshing it is to have staff who care, look out for my mum and are helping to give her a better quality of life being a registered as Blind person
The one on one support and comfort my mother gets when she needs help is comforting to me
Charrington give a Five star

service and respond to any issues very quickly
Highly recommend

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for your lovely review and kind words about our team. We're delighted your mum feels supported and that you have peace of mind knowing she's well cared for. We truly appreciate your feedback and recommendation, it means a lot to us.
Simona and Charrington team

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Review of
Charrington Manor Care Home
from Martin C (Son of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident in the Downton community for 17-months now. She is living with advanced dementia but aware that she is in a residential home. Since moving to Charrington Manor she has become progressively more comfortable with her situation, and now frequently tells me how happy she is

to be there. That is largely due to the reassurance provided, and kindness offered by the care team.
My mother tends not to take advantage of the many entertainments and activities, but on her recent birthday the wellness team managed to encourage her to come to watch that day's entertainment. They made her feel very special with cake, bubbles, gifts and a rendition of "Happy Birthday". She really enjoyed it.
I'm satisfied that my mother is in the happiest and most comfortable home at this stage of her life.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you for sharing such a thoughtful review. We're so pleased to hear that your mother feels happy and comfortable at Charrington Manor. Our team strives to provide gentle reassurance and compassionate care, especially for residents living with dementia, and it's wonderful to know that their efforts are making a difference. We're also delighted she enjoyed her birthday celebration, moments like these are truly special for us too .
Simona and Charrington team

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Review of
Charrington Manor Care Home
from E F (Next of Kin) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My friend has been living at Charrington Manor for just over 12 months, and I can not fault the service.
From the the care staff, who are absolutely brilliant to the cleaners, the kitchen staff to the girls on reception.
Nothing is too much trouble, and everyone is so helpful. You can feel the love

and support from everyone when you enter the building.
The entertainment every day and weekly outing, the exercise classes, aimed at all capabilities, everyone is catered for.
This is an outstanding home and I would not hesitate to recommend it to anyone.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care HomeThank you so much for your wonderful feedback! We're delighted to hear your friend has had such a positive experience at Charrington Manor. Our team takes great pride in creating a warm, supportive environment for every resident, and it's lovely to know that this shines through in everything we do. Your kind words mean a lot to us!
Simona and Charrington team

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Care Homes Owned by Hamberley Care Homes in Surrey

Hamberley Care Homes Locations in Surrey (3)

Hamberley Care Homes Reviews in Surrey (132)

Dorking Manor Care Home

Charrington Manor Care Home

Hindhead Place Care Home

Hindhead Place Care Home

Hindhead Place Care Home

Charrington Manor Care Home

Hindhead Place Care Home

Hindhead Place Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Hindhead Place Care Home

Hindhead Place Care Home

Dorking Manor Care Home

Dorking Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

Charrington Manor Care Home

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