Care Home Owned by Hamberley Care Homes in Kent

Jane, I cannot express how much your review means to us as a team. We know that every day is different and comes with its own challenges. Feedback like this proves that with consistent effort and dedication we can make a difference. We will continue to work hard to ensure the experience you have described is the same for every resident, every day.

Tracy, Thank you so much for your positive comments, We wil strive to live up to this every day. We are so happy that you have chosen us as the care provider for your parents and really enjoy being able to give them a comfortable and safe environment within the home. We are constantly looking at ways to improve and hope to get that activity line to a 5 star rating. If you have any ideas for this please pop along and see us during any of your visits to the home.

Thank you for your comment, we strive to make the environment as comfortable as possibly within the luxury setting. Knowing that we have achieved this is wonderful to hear, we will continue to work to do even better in this area. I will ensure to feed back to the team your comment and positivity about them.I believe that we have discussed the areas that you have highlighted and look forward to being able to see the results of some ongoing plans and changes soon

We know how intimidating the process of seeking care can be and are glad that you feel you made the right choice. Thank you so much for the positive feedback and we will continue to work toward that perfect comment every day!

Thank you so much for the stunning review. We are grateful for you mother's improvement in health, whilst periods of illness can affect any resident we hope that we were able to relieve some of that burden for you by keeping you informed and doing all we can for her in the home. We are working hard to continue to maintain the 5 star confidence for yourself and all our residents and relatives, so please keep the feedback coming!!

Your feedback has been shared with all departments within the home and has been very warmly received. It is a privilege to look after your loved one and we are genuinely so pleased that their (and your) experience of the home reflects the aims of all those working within it. We do communicate regularly but if you feel there is any way we could maintain or improve in your view we welcome all suggestions!

Thank you for taking the time to share your feedback. We value all reviews, as they help us improve our services. We understand that your experience was over a year ago but, would appreciate the opportunity to address this further. We kindly ask that you contact our new management team directly so we can better understand your experience and work towards a satisfactory resolution. Thank you for your attention, and we hope to hear from you soon.

We are happy to have been able to support your friend in their time of need and were so glad the impromptu get-together was comfortable and well received. The way friends and family supported each other touched many of the staff as well and we deeply appreciate you making the effort to review us despite all else going on. Kind Regards Nesbit House Team.

Thank you for taking the time to write this review for our home and team. We are so pleased to hear that you all enjoyed a super meal with Dad. Kindest Regards.

We welcome all feedback, but yours is truly special. We do not often get the opportunity to formally hear the opinions of our residents themselves and are really pleased that we were able to meet your needs and leave such an impression. We hope that you are continuing to fully recuperate at home and would love to keep in touch with you moving forward.

Thank you for taking the time to review Nesbit House. We are all really pleased to hear the positive effect the work of our team has had on you and your loved one. As the new manager of Nesbit House, I am most pleased that the day-to-day interactions between the team and those we care for are positive and affirming. We welcome all feedback and I would be grateful for the opportunity to discuss further your individual ratings and where you feel we can improve..

Thank you for your review of the home and for your comments relating to its presentation, administration of medication and effective skincare your friend received. I am sorry to hear of your other perceptions and I can assure you that all resident's hygiene needs are consistently met. We are constantly trying activities and approaches to include all our residents to ensure their social needs are also met. Whilst the team will be disappointed, I am sure the team will work with the feedback offered to ensure that all residents are engaged to the best of their capacity and capability. Our Homemakers spend time with residents on an individual basis and our record system shows that your friend did have these interactions. They had begun to know her well and relayed good interpretations of her ability to communicate her basic preferences despite her limitations. As the new Manager of Nesbit, it would be good to speak to you directly to discuss the particulars of your friend's stay further.

Thank you so much for your very kind feedback- this is so important to us to help us in maintaining the very highest standards we set out to provide. Kindest regards.

Thank you for your very kind feedback and words regarding Nesbit House. This helps us to maintain the very highest standards we set out to achieve and provide for our residents.
Kindest regards.

Thank you so much for taking the time to leave feedback on Nesbit House. It is a pleasure having your father with us and he has settled in very well. Kindest regards.