Care Homes Owned by Hamberley Care Homes in South Gloucestershire

My first impression of Lovell Place was WOW. The reception area was so bright and cheerful. It had a lovely relaxed feel to it. The staff we met on the initial visit were very friendly. We were shown round the memory floor where my sister would live if accepted after her assessment and the staff couldn't have been nicer. I couldn't believe how many carers they had on duty which was really comforting to see. She was accepted and moved into Lovell Place and after a period of settling in with the amazing help from the staff I now see my sister in a very happy place. I thought it was unbelievable that within a couple of weeks they had assessed my sister's behaviour, knew what she liked and didn't like and observed her from a discreet distance to monitor her whereabouts and behaviour .

A very caring and well run home. Staff are dedicated and cheerful, keen to help and listen to any concerns. Plenty of activities arranged from musical acts to nursery children visiting to Chinese supper nights. Family are involved in all decision making and kept up to date with any changes or issues. GP visits are weekly and infections etc are picked up and dealt with quickly. Dedicated nurse is a point of contact for your relative and are happy to discuss how they are and if there is anything they need. Rooms are lovely and cleaned thoroughly. Mum is calm and contented.

I am writing this review on behalf of my Mum. She stayed in Lovells for 2 weeks for respite and to see how she got on. She will need a further period of respite in September for longer and I have no doubt about booking her into Lovells again. Mum surprised us all by thoroughly enjoying her stay. It isn't easy to let a loved one go. The staff were very friendly, polite and professional. They went above and beyond to make Mum welcome and comfortable throughout her time there. She had a lovely room (apartment) which catered for all of her needs. Lovells doesn't present like your everyday care home. It feels more like a luxury hotel. The staff clearly enjoy what they do and treat the residents like real people. It feels more like a family set up. There is always plenty to do. You can get involved or not in the activities. There's a hairdressers, a beauty bar and a coffee area. I have to particularly thank Jasmin, Marla the Manager and the Nurse for their kindness, support and feedback.

Mum has been at Lovell Place for 2 years. Despite having lived in her family home for over 60 years the care and support shown by staff has continued since the day she moved in, making her feel respected & special. She calls it her home and loves spending time there, enjoying the activities provided and the modern, clean and friendly environment. I enjoy visiting her in the home 3 or 4 times a week and always feel welcome. Any comments by me or Mum are always taken seriously and any ailments/illness treated so caringly. We could not have chosen a better place for Mum to spend the remainder of her time in this quality care home. I do often recommend it to others. Thank you to all the wonderful staff at Lovell Place

We couldn't be happier with Dads' decision to stay. I would highly recommend Lovell Place to anyone looking for a lovely, hotel-like environment with professional and genuinely caring people.

A very nice suite of rooms which made the respite care so much easier for my Mum. She had her own lounge and a small kitchen, in addition to the en suite bedroom. Very friendly staff and a nice cafe downstairs.

I have loved my time here. I didn't think I would experience the older people here was friendly and very welcoming ever day. The staff cannot do any more than they do. Nothing is too much. The people working in reception are very friendly and are always happy to help. Overall the staff and everyone else has helped me settle in.

Mum stayed at Lovall Place for 2 weeks whilst we had a holiday. She loved it. It was her holiday. Five star all inclusive. It was 6 weeks ago and she is still talking about it. I think she's looking for a job as she spends a lot of time recommending it to all her lady friends. Special thanks to all the staff who she can't speak highly enough. Now she can't wait for us to be off on holiday again !!! For those who can remember..she was Maggs the sherry queen. Oops now I'm in trouble !!

Lovell Place was recommended to me, and I can now see why. I would not hesitate to recommend it to other families in similar situations.

I went to the Harpist evening last night. I was great! Lovell Place put un a fantastic event for the Residents and us relatives. There was wine, cheese and biscuits plus mince pies during the break. The harpist was super. She played a mixture of carols, and present and even some classical. My wife has Alzheimer's and loves singing so she was very happy! So was I!

The staff as always we helpful and welcoming and looked after the residents' needs amazingly well.

Excellent, friendly + very professional staff at all levels. Well managed. A lovely, caring place to stay for respite. Will certainly recommend it to anyone.

The staff are caring, compassionate and professional. The home is a safe and happy environment.

We are hoping to return again later in the years to recharge my batteries. We cannot thank the staff enough fir the care and attention we received.

My Dad came for respite care at Lovell Place when unfortunately he was much worse health wise than anyone realised. Lovell place responded on a Saturday evening to a request for this respite care and this had to be agreed very quickly, within a few hours, as he was coming from near Nottingham to Bristol on the Sunday. Lovell pulled out the stops and welcomed my Dad in. Another home failed to give a decision. Getting Dad to Bristol quickly was essential and Lovell place responded quickly.. Thank you. Dad was not well at all but still he was made as comfortable as possible, for example they were able to get him a more comfortable sofa chair quickly. Dad was only with Lovell place for a few days however they cared for him and made him feel as welcome as possible.

The care was excellent, all the staff went above and beyond, they were so kind to us when visiting. The faciltities were excellent, food as good as any five star hotel. I would recommend this nursing home to everyone.

First impression of the care home was modern, clean and welcoming. The staff were friendly and helpful. Thank you Lovell Place for making Mum and Dad feel at home during their three week respite stay which gave Mum the rest that she truly deserves.

When they went back home after the 3 weeks my Mum described herself as being refreshed and had already decided that she was going back there soon for another 'holiday'.

Mums last few days after her stroke were as comfortable as they could be. The whole family would like to thank all the wonderful staff.

Much needed respite care provided for dementia. Lots of activities and facilities, rooms very nice, like hotel rooms. Any concerns raised were answered professionally. Would use again.

Very happy with dads care here. He is confused at times and the carers are very kind and gentle with him. He has been out in the garden and use the restaurant sometimes. They check on his welfare regularly, which is very good.