Hamberley Care Homes in South Gloucestershire | 1 Care Home

Review of
Lovell Place Care Home
from Sarah C (Daughter of Resident) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience

Lovely care home, clean, fresh, airy and modern. Staff very caring and kind.
Much needed respite care provided for dementia. Lots of activities and facilities, rooms very nice, like hotel rooms. Any concerns raised were answered professionally. Would use again.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a lovely review to receive. It was wonderful having your mother stay with us, and to see her embrace the activities and outings which were taking place during her stay was truly great to see. I know that the visit to the Alpaca Farm was one that she really loved. We would be delighted to have mum stay again and hope to see you at our Summer Fair this coming Saturday. Your review will be shared with our team at Lovell Place, and thank you for taking the time to complete the review.

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Review of
Lovell Place Care Home
from S B (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with dads care here. He is confused at times and the carers are very kind and gentle with him. He has been out in the garden and use the restaurant sometimes. They check on his welfare regularly, which is very good.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. Dad has settled very well since arriving with us and it is lovely to see him enjoying the facilities in the home and making new friends. Dad has a great sense of humour which everyone loves and always has a smile on his face. It was lovely to see dad recently enjoying a glass of Pimms in the garden with the other residents. Thank you for taking the time to complete the review which will be shared with the all the team at Lovell Place.

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Review of
Lovell Place Care Home
from S L (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

From the moment we stepped into Lovell Place we knew it was the home for mum. Everyone we spoke to was so friendly and welcoming and nothing was too much trouble. Unfortunately mum was only with you for 10 days, but the care she received was outstanding the compassion, empathy and kindness was exemplary.

The support given to us as a family was excellent. Thank you Lovell Place for looking after us all at such a difficult time.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review which we know was written at a difficult time for the family. We are so pleased to read your wonderful review and the exemplary care provided to mum is a testament to our wonderful staff here at Lovell Place. It was a pleasure to have met you all and thank you once again for submitting your review. Wishing you and the family all the best for the future.

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Review of
Lovell Place Care Home
from Karen W (Daughter of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Our parents initially moved to Lovell Place for a three-week stay and have since decided to stay. From our first contact, all members of staff have been so kind, helpful, caring towards my parents and our family. That kindness and positiveness have made this a lot easier than we could have imagined.

It is easy to discuss any concerns we may have. There is always a solution and we feel listened to and cared for. The activities organised here being a real positive, adding enjoyment to each day and helping to rekindle interest in people's lives in general. I can't thank you enough.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

It is always wonderful to receive a great review for all the staff and residents at Lovell Place Care Home. It is a pleasure to have mum and dad staying with us and they have embraced the next part of their journey with such positivity. To see them making friends, enjoying the activities, especially the trips. Its lovely to see mum enjoying her time sitting out on the balconies of the home with a cup of tea on a nice warm day. Your review will be shared with all the team and thank you for taking the time to post and complete the review.

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Review of
Lovell Place Care Home
from K E (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My 92 year old fathers health deteriorated and it became difficult for my mother and the family to care for him at home. A friend recommended Lovell Place. We were welcomed at one initial visit and given excellent advice and support by one of the staff members. This continued throughout his stay.
Dad

was admitted for a 2 week respite stay which was extended to 7 weeks before he passed away 24/3. We cannot fault the care both personal and nursing. All staff were professional and welcoming to my dad, my mother and his family. We cannot thank Lovell Place enough.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your 5 star review and for taking the time to complete this at such a difficult time for all the family. It was a pleasure to have had your father stay with us, we miss him sitting in the Bistro most days having a drink and chatting with friends, family and in particular your mother. He always loved his visits and embraced as much as he was able to do in the home, in particular he loved the talks and musical entertainment which was held. We wish you and the rest of the family all the best of the future and if mum ever wanted to pop in for coffee or come to one of our events she is more than welcome as we know she made a few friends whilst visiting.

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Review of
Lovell Place Care Home
from J B (Daughter-in-law of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

It was a battle to get my father-in-law here as he wanted to stay at home. Now he's here however he is happier, more confident and social. All his needs are taken care of by well trained caring staff who act more like extended family. Everything about Lovell Place is fabulous. All the staff from top

to bottom are great and engaging both with residents and visitors. Keep up the great work.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review which will be shared with all the Team at Lovell Place. Your father-in-law has really embraced his new life with us at Lovell Place. He loves his food and it is lovely to see him enjoying his cooked breakfast each day and chatting with his friends which he has made since being with us. His wellbeing has greatly improved in the short space of time he has been with us and we are hoping now the Spring is here he will enjoy more trips out on the minibus and spending time in the gardens. To receive a 5 star review is so rewarding to everyone at Lovell Place and greatly appreciated.

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Review of
Lovell Place Care Home
from A B (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Helpful staff.
Modern, bright facilities.
Excellent care.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review. All the team at Lovell Place always go the extra mile to ensure our residents are happy and well cared for. I know when your father arrived with us a few months ago on a respite stay it was going to take time for him to embrace his new surroundings and life in our home and we are so pleased that he has now become a permanent resident and is enjoying the next chapter in his life with us.I am so pleased that dad went on one of our trips to the Great Western Train Museum recently as we know he has a passion for steam trains and this truly made his day very special. Thank you for taking the time to write your review which will be shared with all the team at Lovell Place.

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Review of
Lovell Place Care Home
from F T (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Mom has been at Lovell place for 3 months, we cannot praise and thank the staff enough for all their outstanding and kind help. We are so glad and feeling blessed that we found the right place. It's difficult to send mom to a new environment but she adjusts quickly and performance totally out of expectation.

Beautiful and spacious environment, lovely and friendly staff, delicious food, interesting activities, all of these make mom love her new home and feel safe there.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a lovely review to read. We know it was a difficult transition for mom moving to Lovell Place with English not being her first language. Providing us with mom's life history, and supporting us in the best ways of communicating with mom, she continues to embrace life at our home, participating in new activities and making friends. As we know it is very important for all residents to continue with their hobbies and it is great to see that mom is continuing to play games with her friends from the local community.Thank you for taking the time to complete the review always wonderful to read a 5 star review, I will ensure it is shared with the team at Lovell Place.

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Review of
Lovell Place Care Home
from J W (Son of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Having visited other local care homes, I believe Lovell Place to be an extremely well run care home.
The atmosphere is very warm and welcoming.
The staff are very caring and compassionate
The facilities and activities are first class.

Reply from Sarah Jacka, Client Relations Manger at Lovell Place Care Home

Thank you for completing the review on our care home, it is always lovely to read such positive reviews. It was lovely to see mum this week enjoying her time in the Bistro listening to the 'Hearing Dogs for Deaf People' talk hosted by Graham Davies and meeting 'Gus' the Hearing Dog. I will share your review with all the Team at Lovell Place and thank you once again for taking the time to submit your review.

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Review of
Lovell Place Care Home
from Deborah C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Everyone friendly and welcoming. Mum feels safe, secure and very happy and well support here. I have full confidence in the care she is receiving. We all enjoy visiting her in the home. Really lovely surrounds, staff and comfortable facilities. Have highly recommended the home to friends and family

and will continue to do so.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your lovely words, we are so grateful for your kind testimony of Lovell. We really appreciate the feedback you have given - our team is committed to delivering the very best care experience for our residents. Mum has been with us for several months and I know it can be a difficult transition for some residents moving into care but she has been very positive since arriving with us initially on a respite stay and then deciding to stay with us permanently. She always looks forward to your visits and chatting with her friends which she has made since arriving with us. I will ensure that your review is shared with all the team at Lovell Place and thank you once again for taking the time to complete the review.

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Review of
Lovell Place Care Home
from J W (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

From his first day at Lovell Place Care Home, Dad was made to feel welcome. He was greeted with a box of biscuits and a pot plant for his room, which was large, clean and airy. The en-suite bathroom was big enough for the array of hoists that were needed. The communal areas are clean, fresh and brightly

decorated according to the season. The staff are wonderful, showing endless patience. They are always kind, greeting everyone with a warm smile. Lovell gives the care needed from residents to the final days, increasing the level of nursing as needed.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful review to read. We have a great team at Lovell Place who always go above and beyond to ensure all of our residents who come for a short period of time and those who reside with us permanently are happy in our care and enjoy their time with us. It was a pleasure to have had your father live with us, he is greatly missed by the entire team and we miss your regular visits too. Thank you for taking the time to complete this review it means a lot to all of us at Lovell Place.

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Review of
Lovell Place Care Home
from Jane S (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at Lovell Place for 7 months now and I's like to say what a wonderful home it is. It is such a relief to know she is safe and being well cared for. The building itself, is bright and airy - especially as it is purpose built. Her room is lovely and we have made it very homely - we

were able to bring some of her own furniture. The staff are fantastic - always got time and always cherry despite being in a difficult job. You always get a warm welcome and I can whole heartedly recommend Lovell Place.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful 5-star review to have received, we will ensure that the whole team at Lovell Place are made aware of this review. Your mother is a great character and always loves a chat with everyone each day, especially if its in the bistro with a cup of coffee. She enjoys singing in the recently formed 'Residents Choir' at Lovell Place and really loved singing the Christmas Carols in December. We all know that she loves her jewellery and clothes and looked beautiful at our 2nd Birthday Anniversary in January. Thank you for taking the time to submit the review we are truly grateful.

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Review of
Lovell Place Care Home
from K S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother is very happy here and is very well cared for. I am pleased she takes part in activities and hope her stay is long and good. The staff are very kind and she, and the family, really appreciates it.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

What a wonderful review to read. Your mother joined us only a few months ago and since residing at Lovell Place has embraced the activities and it was lovely to see her enjoying our second birthday celebrations in the Bistro last week, especially the birthday cake!! We always know that the transition into any care home can be difficult for some residents but your mother has just taken everything in her stride and it is wonderful to see. Your review will be shared with all the team and thank you once again for taking the time to submit a review.

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Review of
Lovell Place Care Home
from T P (Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been living at Lovell for a year. I couldn't be happier.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete a review on Lovell Place. You are a big part of our family and we really appreciate your help ensuring the potted plants are watered daily and for your gardening knowledge. We know that you also love the activities in the home and more recently the Virtual Reality bikes in the cinema which is held a few times a week. I believe that you have cycled many miles since we commenced with this activity in January! Your wonderful review will be shared with all the team and we would like to thank you again for completing the review.

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Review of
Lovell Place Care Home
from Mark S (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

We would just like to say a big thank you to all the staff and we mean every single member, for all the care and compassion shown to our mum during her two years at Lovell Place Care Home.
It is a hard decision for anybody having to send a loved one into any care sector but please be assured this

care home is one of the best.
Mum had a social life again after moving to Lovell Place not only with other residents but she classed all the homemakers, nurses as her friends.
During her final week the care and compassion was not only there for mum but for us as a family. Providing us with meals, drinks and checking in on us at every opportunity. She proved to be a very strong lady and we know that was because of you all.
You all know how hard you work and how dedicated you are. Anyone thinking of looking for a care home should look no further.
The staff excel in there roles.
You should all be very proud of yourselves each and everyone. You will always be a big part of our lives. Thank you.

Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home

Thank you for taking the time to complete a review on Lovell Place. We're truly grateful for your kind words about our team and the care we provide at our home, we will ensure your review is shared with the team. Your mother moved to Lovell Place after it opened in January 2023 and to have lived with us for 2 years she became a big part of our community and is missed by everyone. Thank you again for your thoughtful review, it means so much to us and we do hope that you will continue to stay in touch with us by popping in for coffee or coming along to one of our events, you the family are always welcome at anytime. See you soon.

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Review of
Lovell Place Care Home
from M V (Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Have had a wonderful stay. I will be back for Christmas. Love to all. God bless.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your wonderful review, it was a pleasure to have had you stay with us and we have some great photographs of you taking part in various activities in the home and when you visited the garden centre with other residents from Lovell Place. You became a big part of our community whilst staying with us and are greatly missed by your friends at Lovell Place and the staff. We look forward to you coming to stay again and please know that you are always welcome to join us for any events in the home or just pop in for a coffee, cake and a chat. See you soon.

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Review of
Lovell Place Care Home
from C D (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum came into Lovell Place in September for 3 weeks of respite.
The staff were all lovely, happy, professional and very friendly.
My mum was very happy and would go again.
We would definitely recommend this care home and will definitely be using it again for my mum and my dad when needed. Very

well done and thank you Lovell Place.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a lovely 5 star review to read, I will ensure that it shared with all the team at Lovell Place. I know it was a difficult decision for mum to come to us for a short respite stay but she soon settled in her new room and started to make friends. Mum has a great character and to see her enjoying various activities and spending time in the bistro area with your father when he visited was lovely to see. We do hope that mum and dad will visit again soon and they are always welcome to pop in for tea, coffee and attend any of events in the home. Thank you once again for taking the time to complete the review and we look forward to seeing you all soon.

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Review of
Lovell Place Care Home
from W C (Daughter-in-law of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Lovell PLace is amazing. So clean, very welcoming, I attended the ladies night and what an amazing evening. I have not enjoyed an evening for so long.
So much effort was put into this event. I would thinks residents, family and friends had an evening to remember.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

What a wonderful review to read. The 'Pink Ladies Night' which you are referring to raised 1550 for 'Breast Cancer Now', it was a fantastic evening and I am so pleased that you and your mother-in-law enjoyed the evening. Your mother-in-law has been resident with us for a few months now and it is great to see her socialising, making new friends and enjoying her life at Lovell Place. We hope that you will be coming along to our Christmas Choral Evening at Lovell Place on 30 November 2024 where our Resident Choir will be performing. Thank you for taking the time to post a 5-star review it is greatly appreciated by everyone at Lovell Place.

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Review of
Lovell Place Care Home
from J C (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My mun aged 90 moved into Lovell Place after a bad fall. Previously she had been living independently. The staff have been absolutely brilliant in helping her understand her new situation and settling in. Her room is large with a lovely view. The staff are lovely and are always smiling or laughing.

It is a happy place.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for your review it is a pleasure to have mum staying with us and to see her make new friends and enjoy the various activities, especially 'singing to remember' which we hold once a month is wonderful to see. I will ensure that all the team are made aware of the wonderful review you have provided and thank you once again for taking the time to do this.

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Review of
Lovell Place Care Home
from D T (Son-in-law of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

We are both constantly impressed by the welcoming and friendly demeanour of the staff, the comfortable ambience within the building, the excellence of the accommodation and care provided. The quality and diversity of the food/menus and the range of activities provided, noting that all characters and

personalities are catered for. We would both have no hesitation in recommending Lovell Place to those who are looking for a care home.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to provide us with a 5-star review we will ensure that your review is shared with all the team at Lovell Place. It is a pleasure to have your relative staying with us. To see them enjoying the activities and making new friends over the past months since moving to Lovell Place is wonderful to see, they have become a bit part of our ever-growing family at Lovell Place.

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Care Home Owned by Hamberley Care Homes in South Gloucestershire

Hamberley Care Homes Locations in South Gloucestershire (1)

Hamberley Care Homes Reviews in South Gloucestershire (40)

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