Extra Care Housing Owned by MHA Retirement Living in Tyne & Wear

I moved into Pilgrims Court in September 2017, and have never regretted doing so. I am very happy to tick 'excellent' for all the ratings. The staff are competent and pleasant and supportive and encouraging, and there is a very happy atmosphere altogether - visitors are made welcome too. I feel very blessed to be at home in such congenial surroundings for the latter part of my retirement.

Our new manager seems to have a loving, caring and homely atmosphere, which means the residents are happy and very well looked after by her wonderful staff. I have a chronic condition which strikes infrequently. This last month has been difficult, but care is in my flat rapidly if I call for help.

The staff are friendly and caring; they support the residents with the varied activities the residents run themselves. The manager has an 'open door' policy; she listens and advises. The residents are good to mix with at regular coffee mornings. The flats are small but can be made 'homely'. Food at the bistro is home-cooked and very tasty. The overall atmosphere of Pilgrims Court is good and welcoming.

A very caring and wonderfully run establishment. My auntie is looked after very well.