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Care Home Owned by Agincare Homes Holdings Ltd in West Sussex

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Agincare Homes Holdings Ltd in West Sussex

Only the locations & reviews in West Sussex for Agincare Homes Holdings Ltd are showing below.

View the details of all 41 locations (with 2099 reviews) owned by Agincare Homes Holdings Ltd

Agincare Homes Holdings Ltd Locations in West Sussex (1)

 - Browse 1 Care Home owned by Agincare Homes Holdings Ltd in West Sussex
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Fulford Care and Nursing Home
East Street, Littlehampton BN17 6AJ 
9.4 71 reviews
Fulford Care and Nursing Home, Littlehampton, West Sussex
"Both my parents were in Fulford care and nursing home, mum for over 2 years and dad for 18 months. Dad sadly passed away in January and mum…"   Read all 71 reviews
  • from £1,250 / week
  • 74 Rooms
Location Type Care Home

Fulford is a real home-from-home in the vibrant West Sussex seaside town of Littlehampton, providing high-quality 24-hour affordable residential, nursing, palliative, respite and convalescence ... Read more about Fulford Care and Nursing Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Agincare Homes Holdings Ltd Reviews in West Sussex (71)

9.1

Agincare Homes Holdings Ltd has a Group Review Score of 9.1 (9.068) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare Homes Holdings Ltd must have a Review Score.

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Review of

Fulford Care and Nursing Home

from Deborah S (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were in Fulford care and nursing home, mum for over 2 years and dad for 18 months. Dad sadly passed away in January and mum is still there.
Now what can I say I am so blessed to have the most wonderful care home. From the day I walked in to have a look around I knew that this was a
home filled with love, kindness and a wonderful team. From the manager Sarah, supported in the office by Amy and Cath, Sharon and Chloe on reception. I would love to name everyone but you would be bored with my review. The team are made up of what I call my angels. Both my mum and dad had and have dementia which is a cruel disease. The residents have lots of activities which are fun for families to, singers, exercise classes, cooking the list is numerous run by the amazing Vicky and Sarah. A beautiful restaurant with great food choices. I am made to feel part of the Fulford family and kept totally up to date about my mum. When dad passed they were amazing. All I can say is thank you xxxxxxx
Reply from Amy Kruger, Clinical Deputy Manager at Fulford Care and Nursing HomeThank you so much for taking the time to share such a heartfelt review. It truly means a great deal to our entire team. It was (is) a privilege for us to care for both your mum and dad, and we are grateful that you trusted us to support them during such an important time in their lives.

Your kind words about our team mean so much. Myself, Sarah, Cath, Sharon, Chloe, Vicky, and everyone here at Fulford Care & Nursing Home are incredibly dedicated to creating a warm, supportive, and compassionate environment for our residents and their families. Knowing that you felt welcomed, supported, and kept informed-especially during such a difficult time-means the world to us.

Thank you again for your beautiful words and for being such a valued part of the Fulford family. Please know that we will continue to be here to support both you and your mum in any way we can.

Kind regards,
The Fulford Care & Nursing Home Team
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Review of

Fulford Care and Nursing Home

from Kevin S (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was resident in Fulford Care home for the last weeks of his life, having previously suffered a fall and dementia. The care provided to him was exemplary in every way. Dad was treated with love and respect by all the staff. When we visited we were recognized and welcomed by all the staff on
duty and felt cared for too.
The home also took great trouble to keep us informed of anything we needed to know about Dad's care.
Thank you to everyone at Fulford Care Home.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you for your kind words, it was a pleasure supporting your Father. We are so pleased that you felt that he was treated with love and respect as that is exactly what Fulford aims to provide. I will pass on your thoughts to our staff members.
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Review of

Fulford Care and Nursing Home

from Mike M (Friend of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were very hopeful that Fulford would provide the the level of care and interaction that our friend Ron deserved upstairs in the dementia unit. Sadly this has not been the case. Staff did not like the fact that(initially) he wandered into other residents room. Being doubly incontinent, the impression
was , they just wanted him to 'be in his room' where they could perhaps control things. On every visit ( 2 or 3 visits a week) I have found him in his room often partially dressed and on his own The facilities at Fulford are fine, but in the case of Ron ,a very cheerful and sociable man of 95, there seemed little to no effort to engage with and try and celebrate his life. Fulford has said that they 'can't meet his needs' but Ron's dementia is very typical of many. Leaving him in his room on his own is not the way to show care and support. I cannot recommend Fulford dementia care.
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Review of

Fulford Care and Nursing Home

from R M (Friend of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have 4-5 months experience of visiting my friend in the dementia unit of the care home. The reception staff were warm and friendly. Most of the care staff and seniors were kind and caring and most were patient . It is a large home (70 residents) and most staff work in all the units of the home and
have to understand the needs of a great many people. My experience was that occasionally there was a breakdown of communication between staff and with me as friend and attorney. The care plans were inaccurate and not updated as my friend deteriorated and I wasn't convinced that staff were reading and following them. My friend needed help to manage eating and this wasn't immediately recognised and spilled food wasn't cleared promptly. Efforts were made by management to address my concerns but in the end I was unhappy with the consistency of care. However, my friend became ill and end of life care was provided in a manner that was sensitive to his needs and to mine as his friend and advocate
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Review of

Fulford Care and Nursing Home

from Maria W (Sister of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has recently been admitted into Fulford Nursing Home. They are fantastic! I cannot recommend them enough, they are extremely caring, kind and excellent with residents.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you very much for your review, it is appreciated :). We aim to support all our residents in the most dignified, respectful and caring way possible at all times. I will share your review with all our staff, they will be pleased that their hard work is appreciated.
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Review of

Fulford Care and Nursing Home

from D S (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Extremely poor service. My friend is sleeping in her clothes unless I give her a shower and change her bedding, she will be dirty and wearing her clothes for 7 days!! This is bordering on abuse. Social worker is useless and couldn't care less. My friend has short term memory loss, doesn't interact with
people, but is left for days without adequate care and paying for this service.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThis review took us all by surprise and hurt the feels of the care staff who care and support the individual resident in question. I believe it is hard to express facts when only visiting the service once a fortnight, therefore, it saddens us as home to read an opinion which is not factual true. Where we cannot comment on social workers performances, we can evidence that are staff support the resident in question daily with all elements of care including showering and choosing their clothes for the day, and has built a wonderful repour with all staff here at Fulford. The resident in question informs us daily how content she is and we are really happy to have them in our service.
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Review of

Fulford Care and Nursing Home

from Melanie T (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only the best to say about Fulford. The staff have been incredible. I wouldn't of wanted my dad to have gone nowhere else. I will be very sad to say goodbye to everyone. My dad has come on so much in the six weeks that he has been there, and it's all thanks to the lovely staff. So thank you very
much.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you for your kind words, they mean a lot to all staff working here in Fulford. It was a pleasure supporting your dad within the home, he was loved by all x
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Review of

Fulford Care and Nursing Home

from S T (Aunt of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor, I like the friendly attitude and the welcome greeting I receive. The recent meeting we attended was also worthwhile, and the staff seem happy.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you for your review, we really appreciate your feedback. I will be sure to share your comments with the team :)
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Review of

Fulford Care and Nursing Home

from Jacqueline K (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no experience of nursing homes, but from day one, the welcome my family and I get from Fulford is always very friendly and the staff remembers my name, which means so much when times are very emotional.
Fulford is very comfortable and feels cosy, so clean and always kept tidy.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you for your review, it means a lot to us here at Fulford to be recognised for the work we love doing. It is an absolute pleasure supporting your loved one and seeing you on a regular basis within the home.
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Review of

Fulford Care and Nursing Home

from Tracy S (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Fulford for over a year. He was always saying how lovely the staff were and that he was well looked after. I am so grateful for the support and kindness shown to dad right to the very end.
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Review of

Fulford Care and Nursing Home

from Anthony G (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Fulford for over one year now her general well being has improved immensely,the care she receives is second to none.She has made friends and enjoys the activities.The staff are always on hand to help.She always looks very happy when we visit her.
Reply from Sarah Hart, Home Manager at Fulford Care and Nursing HomeThank you very much for your review regarding your mother, it is an absolute pleasure supporting her here at Fulford and the staff are all very fond of her.
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Review of

Fulford Care and Nursing Home

from Kelly H (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing friendly and caring staff at this care home. Every single member of staff says hello when you walk past and you can see how much they are adored by the residents. I never once worry about my mum in their care. The home has so much light and a massive community feel. If you have the
option for your loved one to stay here, grab it! I can promise you it will be the best decision you make for them! My mum is very happy here.
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Review of

Fulford Care and Nursing Home

from J R (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is the happiest she has been for years and loves all the staff. We are very lucky that Fulford was chosen by the Social Worker as a home for a D2A placement. My mother is now a permanent resident, and I can relax knowing she couldn't be any happier.
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Review of

Fulford Care and Nursing Home

from V R (Partner of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are incredibly kind, professional and attentive. They go above and beyond to ensure my partner is comfortable and well cared for. Communication is excellent they keep us informed and are always available to help. Its clear they genuinely care and that brings such piece of mind. We have felt
as friends and family and always welcome. Thank you from the deepest of my heart.
Reply from Emily Fraher, Marketing Executive at Fulford Care and Nursing HomeThank you so much for your heartfelt feedback. We're truly grateful for your kind words and are delighted to hear that our team have been able to provide such a positive experience for your partner and for you. It's wonderful to know that the care, attention, and communication have brought you peace of mind. Our team always strives to treat everyone like family, and we appreciate your recognition of that. Thank you again for trusting us with your partner's care, and for being part of our community.
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Review of

Fulford Care and Nursing Home

from Ian G (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first contact three weeks ago to my mother leaving today, the service given by Agincare / Fulford has been excellent. We first contacted Fulford when my mother was in hospital after a fall. We wanted a local home to provide temporary care while we sorted out her house. She lives close to Fulford
so it was a natural choice so her neighbours could visit ( that said, I checked out alternatives in Littlehampton and Fulford was the best option anyway).


The Portland Admin team have been very helpful throughout.


The staff at Fulford itself have been very friendly and caring for my mum. She has now moved to "in home" care for a while before hopefully moving to daily visits. We have engaged Agincare for the in home care based on our experience at Fulford and will consider them for daily visits.


The only negative comment relates to meals..my mother is a vegetarian but says on a number of occasions she was presented with a meal with meat. On each occasion, the meal was changed.

Reply from Emily Fraher, Marketing Executive at Fulford Care and Nursing HomeThank you for your kind words and for sharing your experience with Agincare and Fulford. We are delighted to hear that our team provided excellent service throughout your mother's stay. It is especially rewarding to know that our teams friendliness and care made a positive impact and that this experience has led you to choose Agincare for in-home care as well. We truly appreciate your trust in us.We also appreciate your constructive feedback regarding meal preferences. Ensuring that dietary requirements are met is very important, and we sincerely regret the mix-up. While we are glad that the meals were promptly changed, we will take steps to improve our processes and prevent such occurrences in the future. Once again, thank you for your thoughtful review. We wish your mother all the best with her ongoing care and look forward to continuing to support her.
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Review of

Fulford Care and Nursing Home

from V H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Fulford Care are all so wonderful and caring. The home itself is welcoming and friendly, my father is a resident on the dementia wing and receives wonderful care. Each room is well equipped with personal belongings able to be brought in. The meals are of high standard and all freshly cooked.
Reply from Matthew Li, Manager at Fulford Care and Nursing HomeWe are so pleased that you find the staff so wonderful and caring, and feel the home is welcoming and friendly. There is certainly a good team at Fulford that work hard to provide good quality, person-centred care.
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Review of

Fulford Care and Nursing Home

from K P (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fulford Care Home have been all we could have wished for looking after our mother. She is well looked after and happy and all the staff have helped to make this so. We have been kept aware of everything that is happening both with her personally and in the home generally both with individual notifications
and group meetings.
Reply from Matthew Li, Manager at Fulford Care and Nursing HomeThank you for the review. We are pleased that you are happy with the care your mum has received from the Fulford team.
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Review of

Fulford Care and Nursing Home

from Dennis M (Partner of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been going there most days since 25th September 2024. Everything is so well run. Very pleased.
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Review of

Fulford Care and Nursing Home

from H C (Sister of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful. My sister is very happy here.
Reply from Matthew Li, Manager at Fulford Care and Nursing HomeThank you for leaving your review. We are pleased to know that you are happy with the care your sister receives, here at Fulford.
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Review of

Fulford Care and Nursing Home

from Chris G (Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very attentive team, helpful, supportive, positive and engaging. Food is good, entertainment is well organised.
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