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Care Home Owned by Agincare Homes Holdings Ltd in Surrey

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Agincare Homes Holdings Ltd in Surrey

Only the locations & reviews in Surrey for Agincare Homes Holdings Ltd are showing below.

View the details of all 41 locations (with 2099 reviews) owned by Agincare Homes Holdings Ltd

Agincare Homes Holdings Ltd Locations in Surrey (1)

 - Browse 1 Care Home owned by Agincare Homes Holdings Ltd in Surrey
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Tilford Care & Nursing Home
Grange Road, Tilford, Farnham GU10 2DG 
9.6 57 reviews
Tilford Care & Nursing Home, Farnham, Surrey
"I don't have much experience with dementia care, but the little I do. I have not yet met a better, more organised management team. I often…"   Read all 57 reviews
  • from £1,100 / week
  • 50 Rooms
Location Type Care Home

Tilford Care Home near Farnham in Surrey is a real home for life in a beautiful, tranquil spot, providing high-quality, affordable residential, nursing, respite, palliative and dementia ... Read more about Tilford Care & Nursing Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Agincare Homes Holdings Ltd Reviews in Surrey (57)

9.1

Agincare Homes Holdings Ltd has a Group Review Score of 9.1 (9.068) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare Homes Holdings Ltd must have a Review Score.

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Review of

Tilford Care & Nursing Home

from Nick P (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
What a wonderful team working at Tilford, very caring and attentive of my Dad's needs. Despite being busy, they would always spend a few minutes chatting with him.
They encouraged him to join in with the activities he enjoyed and left him alone if he wanted quiet time.
His room was kept clean and
tidy.
Any issues we had with his care were dealt with promptly and efficiently.
Finally, as a family, we were treated well. Everyone was polite and ensured our visits were enjoyable.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your kind words. We miss the families as well as you all become part of our family. Kindest regards
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Review of

Tilford Care & Nursing Home

from Joanne B (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend one a week and take him out. He tells me how well he is treated and how much he likes the staff, he says they kissed when he goes home. I received kindness and with a lot of politeness when I am there, and if asked I would recommend his home.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for this lovely feedback. We try to treat everyone with kindness whether it is our residents or their families and friends. Thank you again
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Review of

Tilford Care & Nursing Home

from L L (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't have much experience with dementia care, but the little I do. I have not yet met a better, more organised management team. I often pop in and love the way residents'' have freedom and dignity. How the staff decorate rooms with personal touches and paint nails. Never have I appreciated how lucky
we can be when our family does not want us, but these people make you feel loved. Plus, very clean.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your feedback. We are always trying to grow and welcome any ideas you may have.
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Review of

Tilford Care & Nursing Home

from J W (Brother of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service in all areas.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your support. It does mean a lot when we receive feedback and we are glad we were able to help.
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Review of

Tilford Care & Nursing Home

from F S (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is beautifully situated surrounded by trees in a very quiet peaceful area. All the staff were bright, friendly and attentive to the patients at all times. My mother's room was nicely furnished with a lovely view of the garden. My family was very happy with the care she received.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your kind words. We are grateful for the feedback on our staff and i will pass this on to them. Our surroundings are stunning and we are lucky to have such a peaceful Home.
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Review of

Tilford Care & Nursing Home

from J F (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I found a calm, welcoming atmosphere at the grange Tilford. The caring staff were so helpful and kind, treating all residents with dignity no matter what their needs or demands were asked of them, often before the resident was aware of help. Excellent caring and nursing staff. Safe mobility
always encouraged, with good access to garden and court yard with good seating and shade. Various activities. From colouring/drawing, games, topical and "past times of ago" questionnaires were very popular. Dancing with entertainers offering music. Very good BBQ, good varied meals, all from in house kitchen. Super afternoon sponges and cakes. Hydration always encouraged. Excellent staff from carers nurses and reception.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeRain didn't stop play on our BBQ day and i am so glad you enjoyed it. Thank you so much for your kind comments and it was a pleasure to have you and your wife join us. We wish you well at Home. I will pass your comments on to the team. Thank you kindly
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Review of

Tilford Care & Nursing Home

from Roger H (Brother of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister enjoyed her time at Tilford Care and Nursing Home. On my visits to her I witnessed great care and consideration to all the residents and they were all treated with respect. I would recommend this home if asked. My Sister was sorry to have to leave.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your kind comments. I will certainly pass your kind words onto the team.
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Review of

Tilford Care & Nursing Home

from Linda H (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of my mother's needs are being met very professionally and with care and attention. The staff are exceptional. Very happy - thank you.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your lovely feedback and I will pass that on to the team. We do strive to deliver good care and it is important that our families are happy too.
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Review of

Tilford Care & Nursing Home

from Natalie S (Granddaughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be more impressed with Tilford Nursing Home. Friendly polite staff, the whole place was clean! I was treated with such respect, care and support. My nanny looked the best she has looked in years which shows the amount of care. Fabulous room with an excellent bed to help her needs. I would highly
recommend this nursing home. Staff were a class service. Exremely professional and helpful.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your feedback about the staff as well as the Home itself. We appreciate all feedback and I will feed this back to the team too. Thank you again
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Review of

Tilford Care & Nursing Home

from D F (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, kind, warm staff. Extremely respectful. Nursing home is well looked after, clean. Room is excellent for my mum's needs. My mum is clearly being looked after so well. She is happy and settled and our family could not ask for more. I highly recommend Tilford Nursing Home.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for the feedback and the compliments about the care that your mum has received. Thank you kindly.
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Review of

Tilford Care & Nursing Home

from J W (Grandson of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident at Tilford Care & Nursing Home for 6 months. We cannot fault the care he received, all staff were very compassionate and caring to dad's needs. We felt confident that he was being very well looked after, not only dad but ourselves as a family visiting. We all certainly became a
part of the Tilford family.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your kind words. You are a part of our family and will always be welcome to pop in and see us at any time.
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Review of

Tilford Care & Nursing Home

from Jason B (Son of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves the bathroom, I love that Mum can safely take a shower. Mum is hard to please, she has nothing but praise for Tilford. Mum even loves the food here (a first). The staff are kind and attentive. It is very clean, and the cleaning and care taking staff do a superb job and never cut corners. The
home has a lovely atmosphere, it is calm and well-run.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your comments. Your mum has settled so well and we are happy that you find us so welcoming.
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Review of

Tilford Care & Nursing Home

from P S (Respite Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and always happy to help and just put you at ease with any problems. The food was plenty full and was very tasty. My room was very pleasant and always cleaned daily.
Thank you all for my care and kindness.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeIt was our pleasure to care for you and we hope you continue well on your road to recovery.
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Review of

Tilford Care & Nursing Home

from Jayne K (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t recommend this home enough. My dad spent his last 18 months here being cared for. The staff do the most incredible job not only caring for residents but for the families too. From cooks, nurses, managers, admin, cleaners, care assistants every single member of staff. Forever grateful, thank you.
Reply from dena goddard, deputy manager at Tilford Care & Nursing HomeThank you for your kind words. We were glad to be able to give you and your family time back with your Dad. Take Care, Tilford Team.
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Review of

Tilford Care & Nursing Home

from K P (Son of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been at Tilford since 26/10/22, until her passing away 09/02/24. During that time, all the staff showed the greatest respect and to her caring needs I cannot fault her care during that time, she was happy in her new home. The nursing staff always kept me up to date, regarding her health
for which I am grateful, especially during her final days passing, they made the process comfortable for her. Thank you.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your feedback. Mum will be missed with her lovely accent! Thank you for your kind words
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Review of

Tilford Care & Nursing Home

from Jacki L (Next of Kin) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to say a big thank you to the care home nurses, auxiliaries, office staff and anyone else who contributed to the care of our mother/nan and Great Nan, while she was at Tilford Care Home. Everyone was very helpful and caring, nothing was too much trouble and we will be eternally grateful
that mum was made comfortable and was looked after so well right up to the end.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your kind words. Mum was a pleasure to care for. We wish you all well.
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Review of

Tilford Care & Nursing Home

from Kim S (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, the food is quite basic and plain. I bring food in as my father gets hungry, takes a while for the staff to come when the buzzer is pressed at the front door and when it is weekends the home is very short staffed, some days the room is cleaner than other days, staff are cheerful and do
try to help with queries.
My dad goes unshaven for many days.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeDear Kim
Thank you for taking the time to complete the review.
We take all feedback seriously to help us improve. We would welcome a meeting with you to discuss any issues raised.

Kindest regards
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Review of

Tilford Care & Nursing Home

from P T (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Tilford Care & Nursing Home for just over eighteen months now, primarily due to her Alzheimer's and lack of mobility. It obviously took a while for things to settle down but we have since been very happy with Mum's care. The staff always seem to be keeping an eye on
the residents in the communal areas and nothing seems to be too much trouble. The various activities that have been organised are also much appreciated by residents and relatives. We have been told about a few minor health issues but these have all been sorted out by the staff without any fuss. It's also good to see the photos posted on their social media page since Mum can't remember what she had for lunch - let alone what happened the day before. It also allows other relatives who live further away to see how Mum is doing.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for the review. We are also open to any suggestions for activities. We try to keep our residents as active and stimulated as possible. Thank you again.
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Review of

Tilford Care & Nursing Home

from Janet K (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother seems to be happy when we visit and as she has dementia, that's an indication that she feels comfortably settled and senses being well cared for. Each time I have spoken with staff on duty for anything, they have always been very helpful. When we visit, the staff are caring and thoughtful when
dealing with residents. I know staff are very efficient about always keeping my brother up to date with my mother's health concerns which is very important to us. Although Mum is not always hungry, when we have visited the food she was given looked good and made our stomachs rumble! The home is safe and secure without looking restricted.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you so much for your feedback. We really do like to hear from our families. And if you ever want to join us for a meal you are more than welcome.
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Review of

Tilford Care & Nursing Home

from Carol N (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Tilford Care & Nursing Home team informed me when my mother was taken to hospital.
They do lots of different activities with the residents. Singing, dancing, painting, flower arranging, baking and decorating cakes.
Have a BBQ in the summer for family and friends with the residents.
Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing HomeThank you for your feedback. We aim to provide plenty of activities but we welcome any fresh ideas! Thank you.
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