Agincare Homes Holdings Ltd in Derbyshire | 2 Care Homes

Review of
Regency Care Home
from Mark V (Nephew of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

The care home was really nice,clean and fresh good size bedroom.and large activities room/TV room. very nice helpful staff members.highley recommend.quite a decent carpark.Bus route opposite the care home which is good if you can't drive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Sharron H (Daughter of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

A wonderful home for my mum. Excellent facilities. Staff are excellent. Nothing is too much trouble. Staff are very professional and kind. Food is excellent. A member of staff stopped my mum from choking. Another member of staff called the doctor to mum- mum ended up in hospital but was released the

next day. She had a water infection and I believe the member of staff got mum looked at, at the right time/exact time- hence she came home next day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from T A (Daughter of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum recently moved into Regency Care Home. The management team were excellent with the move. The staff made Mum so welcome. The care team are kind and go out of their way to ensure mum was settled and comfortable. The room is very clean and Mum has an ensuite room. Mum feels at home and the staff

have become friends to mum, ensuring mum is settled and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from P D (Daughter of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff moving residents and themselves from another care home seemed to go very smoothly. I am pleased with the room my mum has, her being bedbound, it's good that she has a view of the garden and the trees.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from B M (Daughter of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Having moved mum from a small homely, comfortable, friendly care home to a large open space, winged care home where the conditions are impressive, as a family, we have found its lost personal contact and interaction. The carrots are kind and conscientious, which makes a valuable contribution, seeing

the same staff and residents. Helped my mum settle well, although she has the stimulation and community feel. We believe some entertainment in a central hub would help enormously. Recently, Mum's toilet failed to flush. As there is no communal toilet in the wing, Mum had to have a commode which the deputy manager dealt with efficiently. This was due to blocked drains. I can't thank the management and staff enough for such a smooth, organised move.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Brian H (Partner of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff still learning how to be proficient in a new environment. Building internal layout not good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from P E (Son of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

We have moved from another care home to the Regency Care Home, the rooms and overall cleanliness of the Regency is far superior. The good part is that the staff have moved over too which is great since the care staff are really good with our mother and she seems really happy with the move.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from S M (Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My experince has always been positive.
Staff have always listened to my concerns and the result has always been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from J B (Mother of Resident) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff and management caring. my mother is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from K J (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I went to view Nightingdale in April 2024. and I was impressed with the condition of building and how friendly the staff were. My dads care has been excellent and let us know of any changes in alzeimers we of a family are very thankful. and when mums goes to see him they make my mum feel at home.

Reply from Emily Fraher, Marketing Executive at Nightingale Care and Nursing Home

Thank you so much for sharing your positive experience with us. We're so glad to hear that you were impressed with the condition of the building and the friendliness of our team. It's wonderful to know that your Dad's care has been excellent and that we've kept you and your family well informed. We're also pleased to hear that your Mum feels at home when visiting. Your feedback means a lot, and we're grateful for the opportunity to care for your dad. Please don't hesitate to reach out if there's anything else we can do for you or your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Glenda A (Daughter-in-law of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

The utmost care was given to my mum-in-law in the short time she was in the Nightingale. She was happy and content in the knowledge she was being so very well looked after. As a family, we were kept informed every step of the way, i.e. if she was unwell or the staff had any concerns. The atmosphere

in the home is very happy, and the staff are all approachable.
They are all our guardian angels.
Thank you for everything.

Reply from Emily Fraher, Marketing Executive at Nightingale Care and Nursing Home

Thank you for taking the time to write this lovely review; I will be sure to share it with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Phillip A (Son of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

I first went to view the Nightingale in June and was immediately impressed with the condition of the building and how friendly the staff were. My mum only lived there for six months due to her passing. The staff were helpful and friendly, and nothing was too much trouble. The staff always kept us informed

if there were any issues. My mum made some close friends and absolutely loved her time there. I wouldn't have chosen anywhere else for her to stay.

Reply from Emily Fraher, Marketing Executive at Nightingale Care and Nursing Home

Thank you so much for your lovely review; we will ensure that this is shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from J A (Daughter of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience

The staff at this nursing home are lovely, but they are so short on staff. When we visit my mum you can't get in. You end up ringing up on your phone and sometimes no one answers. I don't know why the buzzer is on the door because no one answers. It's not because they are rude, but haven't got time

because no staff. Would I recommend this home? No, unless more staff comes and it's dangerous to the residents I believe.

Reply from Corinne Pryer, Operations Manager at Nightingale Care and Nursing Home

Thank you for taking the time to provide this feedback. We have looked into your concern about staffing levels and can confirm these are reviewed on a minimum of a weekly basis and we have not had any staff shortages.

I do understand your concern about the doorbell, and we have put a temporary doorbell in place while waiting for the current doorbell to be reconnected to our call bell system. I apologise for the inconvenience this has caused on your visits. I’m really pleased to hear you feel the staff are lovely. If you would like to discuss your concerns any further, we would be more than happy to arrange this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Kev P (Son of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Mum's care was outstanding and caring - which was all I wanted, the food and cleanliness was excellent - it's not a 5-star hotel which some places make out to be - however, it was more than adequate. A few months into Mum's care- an entertainment person started and this in my opinion made an enormous

contribution to the residents well being and mood, this made trips available and also one-to-one trips if appropriate for the resident, as well as singers on site and games etc. I hope this still happens. Mum had dementia, all the staff stood in line for Mum's funeral car and four members attended the funeral itself.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you, Kev, for your kind words, your comments have been shared with the staff team at the home. The staff have all said it was a great honour to support your mother at Queensferry, she is missed by all. Best Wishes from everyone at Queensferry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Jane P (Niece of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Always very friendly and nothing is too much trouble for the residents if they anything.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your kind words; your comments will be shared with the care staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Julie B (Daughter of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience

Excellent - always a cup of tea or coffee when you visit.
Mum is happy and kept clean.
Staff very helpful.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your review; your comments will be passed on to the care staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Nightingale Care and Nursing Home
from Ann N (Daughter of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

Everyone made us and Mum really welcome, home is smart, clean and well furnished. The staff are lovely, all introduced themselves to us, can't do enough for us. Really happy with the home. Car park accessible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Laraine H (Daughter of Resident) published on 9 November 2022

Submitted via Website • Report

Overall Experience

I took Mum out to see a friend today for a cuppa. Whilst out, she suddenly started leaning to the left in her wheelchair. I managed, with difficulty, to get her into the car and drove her back to the home. On arrival, I couldn't get her out of the car because she was leaning against the door. I managed

to attract the attention of one of the carers and he was an absolute star. He helped me get her out of the car, took her into the home, settled her and took her obs. He just took control of the entire situation. The paramedics were called, and he stayed with her until they arrived and looked after her. It was thought that she had had a TIA, however, she refused to go to hospital and the ambulance crew explained to the carer exactly what to do and when. I certainly would have struggled today if he had not been there.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your kind review, our team at Queensferry court are dedicated in delivering good quality care, we can see on this occasion that the training our staff received paid off.
We have passed your comments over to the team as it is always nice to hear such positive feedback.
Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from A K (Daughter of Resident) published on 16 September 2022

Submitted via Postal Card • Report

Overall Experience

My mum came to Queensferry Court on a short-term basis, with the possibility of it being permanent. Unfortunately, Mum deteriorated and passed away within a month. I found the staff caring, efficient and very easy to talk to.

Reply from Lee Langley, Registered Manager at Regency Care Home

Please let me thank you for your kind words, it was a pleasure to have the opportunity to look after such a wonderful lady. In the short time that Mum resided at Queensferry Court, our carers had built such a wonderful relationship with her, she will be sadly missed but never forgotten.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Regency Care Home
from Isobel S (Daughter of Resident) published on 16 May 2022

Submitted via Website • Report

Overall Experience

There are some very kind, conscientious carers at Queensferry Court who I would like to have named as they helped mum and me cope with her two-week stay. Their positive and valuable contributions are undermined by a system that fails to enforce standards and therefore turns a blind eye to unkind and

inefficient practices. Communication about and recorded information of the residents is inconsistent. It took some time for the fact my mum was vegetarian to be documented and observed. Despite the GP prescribing enteric-coated low-dose aspirin, it had not been sourced a week later.
When I voiced my concerns to the manager he listened for less than 5 minutes, scribbled a few things down then made excuses and left. He gave me no explanations or solutions.
We express thanks to those who truly cared for mum, and they will know who they are. The unkind, dismissive, and generally impatient attitudes which mum encountered, especially at night, should be thwarted by active management which enforces standards.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your review, we are sorry that your experiences weren't what you or mum expected, we offer assurances that all the meals that were provided to mum during her stay were in fact consistent with her dietary requirements. Your meeting with the home manager was taken over by the deputy manager who continued the meeting due to the registered manager having a scheduled pre-arranged meeting. It was during this meeting with the deputy manager that we discussed what the home was doing to rectify the error made by external agencies, please accept our apologies if this wasn't communicated in a manner that thoroughly explained the process.
We would like to thank you for your kind comments, all of our residents are cared for by our experienced, trained team members, we have passed your comments on as it's always a pleasure to hear what a good job we do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Agincare Homes Holdings Ltd in Derbyshire

Agincare Homes Holdings Ltd Locations in Derbyshire (2)

Agincare Homes Holdings Ltd Reviews in Derbyshire (26)

Regency Care Home

Regency Care Home

Regency Care Home

Regency Care Home

Regency Care Home

Regency Care Home

Regency Care Home

Regency Care Home

Nightingale Care and Nursing Home

Nightingale Care and Nursing Home

Nightingale Care and Nursing Home

Nightingale Care and Nursing Home

Nightingale Care and Nursing Home

Regency Care Home

Regency Care Home

Regency Care Home

Nightingale Care and Nursing Home

Regency Care Home

Regency Care Home

Regency Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers