Agincare Homes Holdings Ltd in Buckinghamshire | 4 Care Homes

Review of
Hazlemere Lodge Care Home
from Tracy B (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

I have to say I was really scared the thought of my mum and dad going into care. I live in Spain so was really struggling with leaving them somewhere where things might not have been good and where they would be unhappy but from the moment I walked into Hazlemere Lodge all my worries disappeared. I

cannot put into words how friendly, helpful and simply amazing all the staff are here .. I know I cannot name names but there are so many individuals here that go above and beyond for the residents and my mum and dad could not be happier. Their rooms are nice with en-suite wet rooms, comfortable beds and really clean. They love their meals and feel they are being spoilt with the little snacks and cups of tea and coffee whenever they need one. Considering how worried I was about this move I could not be happier. I fly back to Spain tomorrow with the knowledge they are safe and happy and look forward to my next visit next month

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Review of
Hazlemere Lodge Care Home
from C B (Sister of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

My relative has been at Hazlemere Lodge for nearly 18 months. I feel she is very well cared for and as content as she could be. The staff are sensible, patient and kind. They communicate well with me.

Reply from Vicky Morris, Head of Quality at Hazlemere Lodge Care Home

Thank you for your positive feedback. Its good to hear that Hazlemere staff are doing well by your relative.

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Review of
The Croft Care Home
from Leith N (Daughter-in-law of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

My Mum in law was admitted to The Croft in March 2024 due to her dementia getting progressively worse. She stayed at the home until 7 November 2024 when she passed away. During her stay we found her to be safe, happy and well looked after. She spent the last 8 months of her life happier than we have

seen her in a long time. To all the staff at The Croft we would like to say a very big thank you for treating my Mum in law so well.

Reply from Davina Sellick, Director of Marketing & Communications at The Croft Care Home

Thank you so much for such lovely feedback for The Croft. I will be sure to pass this onto Yvette and her care team.

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Review of
Swan House Care Home
from J H (Brother of Resident) published on 8 January 2025 Submitted via Postal Card • Report

Overall Experience

We visited this time after not having seen my Brother for a couple of months.
Every member of staff was helpful and polite.
A cup of coffee was provided for us within 15 minutes.
My Brother was contented and happy in the environment.

Reply from Davina Sellick, Director Marketing & Communications at Swan House Care Home

Thank you for the review of Swan House. I am delighted to hear such positive feedback about the home. I will ensure that this feedback is passed on to Lee Hook the Home Manager to share with the staff…read more

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Review of
Swan House Care Home
from Kate F (Sister of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

The experience we have as a family visiting our brother is made to feel so welcoming, and is so pleasing that the care he receives is kind, and communication with us is very helpful as the stages of his dementia progresses.
The home is clean and the staff are very attentive, we couldn't ask for anything

more and we are very content with the care he gets.
Thank you to all the team.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you so much for the wonderful review of Swan House. L and his team will be delighted to hear such positive feedback.

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Review of
Swan House Care Home
from G W (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report

Overall Experience

My dad has been living at Swan House for 18 months and the whole team has got to know him well and are really kind. It's a friendly, homely place where residents and relatives are part of a big family.

Reply from Davina Sellick, Director of Business Development at Swan House Care Home

Thank you for such a positive review of the home. Both the manager and the team will be delighted to have such positive feedback.

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Review of
The Chestnuts Care Home
from Deborah R (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report

Overall Experience

I recently visited my mum at The Chestnuts in Aylesbury and couldn't be more impressed by the professionalism of the staff and management and the care and attention with which my mum is being looked after. It was instantly evident that time had been taken to get to know Mum, learn more about her habits

and the intricacies of her personality to enable the staff to cater for her needs. Also great to have a ground-level room with an en-suite which was clean and functional. Thank you to all the staff and management for truly caring.

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Review of
Swan House Care Home
from Sally K (Sister of Resident) published on 9 August 2024 Submitted via Website • Report

Overall Experience

We are a family of 5, our brother is currently residing at Swan Court Care Home in Winslow.
The staff are so kind, and caring.
Nothing is ever too much trouble.
Always makes us welcome when we visit.
Our brother seems happy at Swan Court.
Thank you to all the staff that look after him.

Reply from Rob Hunt, Head of Older People Services at Swan House Care Home

Thank you for your kind review for the staff team at Swan House. I am glad to read that your brother is happy at Swan House. I will pass your kind comments to the team.

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Review of
Hazlemere Lodge Care Home
from Tina L (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Having had to move Mum from a place she had been in for 4 years, we thought it would be very traumatic, but with the lovely help and kindness from all the staff at Hazlemere Lodge. The move went well and now Mum is settled in and very happy. The staff are great and cannot do enough to assist whenever

necessary. Would not hesitate in recommending Hazlemere Lodge.

Reply from Rob Hunt, Head of Older People Services at Hazlemere Lodge Care Home

Thank you for your review and I am pleased to hear that the staff at Hazlemere Lodge were helpful and kind and I am glad Mum has settled in well and is happy.

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Review of
Hazlemere Lodge Care Home
from Patricia D (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report

Overall Experience

Mum passed away in February after being in Hazelmere Lodge Care Home for just under a year. She was kept comfortable, clean, and free from pain. She was treated with care, compassion, and dignity. The room was kept clean. Couldn’t have wished for better care. If I asked anything about Mum's health I

was always answered and was never made to feel a nuisance. Well done to everyone who looked after Mum. I would certainly recommend this care home!

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Review of
The Chestnuts Care Home
from B H (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report

Overall Experience

The care my mother received from staff was second to none and in her final hours, they were so respectful, kind and caring.

Reply from Rob Hunt, Head of Older People Services at The Chestnuts Care Home

Thank you for your five-star review for the team at The Chestnuts, I am glad to hear that the care your mother received was provided in a respectful and caring manner. I will ensure your feedback is…read more

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Review of
The Croft Care Home
from A R (Wife of Resident) published on 19 January 2024 Submitted via Website • Report

Overall Experience

My husband received excellent care for the time he was a resident at The Croft Care Home, Amersham. Staff were very caring, cheerful and smiling and he was very grateful for the exceedingly good care he received. In my experience, every member of staff, from the office staff to the carers, knew exactly

what was going on regarding my husband's health needs. Communication is obviously key between staff. A well-run care home who do their very best to provide the best care possible. Thank you everyone.

Reply from Rob Hunt, Head of Older People Services at The Croft Care Home

Thank you for your five-star review for the care provided to your husband from the team at The Croft. I will make sure your feedback is provided to The Croft. It is really good to hear that the staff…read more

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Review of
Swan House Care Home
from Eremiah John B (Regular Volunteer) published on 4 January 2024 Submitted via Website • Report

Overall Experience

Good clean environment and courteous staff. We love the way the staff treats all the clients. The environment is clean. The clients are all happy. The way clients are all treated in a respectful manner gives comfort and joy and peace even to the relatives. The serene environment is very conducive.

Reply from Rob Hunt, Head of Older People Services at Swan House Care Home

Thank you for your feedback relating to the service that is provided to the people we support at Swan House, I will ensure the feedback is passed to our staff team. Thank you for the support you…read more

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Review of
The Chestnuts Care Home
from Dave M (Son of Resident) published on 29 December 2023 Submitted via Postal Card • Report

Overall Experience

As hard as it is having my sole remaining parent in a home, there is an immense feeling that she could not be in better hands. All the staff work tirelessly to make the residents stay warm and cosy.
Safety and security is also taken very seriously at the home, giving me the reassurance that my mother

is as good as she can be.

Reply from Rob Hunt, Head of Older People Services at The Chestnuts Care Home

Thank you for your kind words for the support that staff provide to your mother. I am pleased to hear that you feel reassured about the care your mother is receiving from the Ambient team at The…read more

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Review of
Hazlemere Lodge Care Home
from S B (Sister of Resident) published on 29 November 2023 Submitted via Website • Report

Overall Experience

Staff great but find they do only what is necessary, i.e. a little conversation with patients would be good. They state entertainment, to my knowledge none. The garden needs a little attention, in fact, a lot of attention. The entrance is very untidy and cold.

Reply from Rob Hunt, Head of Older People Services at Hazlemere Lodge Care Home

We are sorry to hear that you are disappointed in some of the provisions at Hazlemere Lodge. Please contact the home manager, Lucy Raine, to arrange a convenient time to discuss your concerns and help…read more

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Review of
Hazlemere Lodge Care Home
from Karen D (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report

Overall Experience

I can highly recommend Hazlemere Lodge. All the staff are very caring and attentive to all the resident's needs.
The staff are very accommodating to our needs and they truly want the best for all the residents.

Reply from Rob Hunt, Head of Older People's Services at Hazlemere Lodge Care Home

Thank you for your kind review, I am pleased to hear that staff are caring and attentive to meeting the needs of the people we support at Hazlemere Lodge. I will pass your feedback on to the staff…read more

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Review of
The Chestnuts Care Home
from Sally N (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report

Overall Experience

Thanks to all at The Chestnuts Care Home, amazing care of Mum, couldn’t have done more for her. She was very happy with you all and felt so nice to know she was cared for so well. Am in awe of the job you all do with professionalism and empathy whilst caring for the elderly, and Mum also, who was not

always easy. Again, thank you.

Reply from Rianna Barnett, Marketing Assistant at The Chestnuts Care Home

Thank you very much for your kind review of The Chestnuts, we're so glad that you felt reassured by the care that your mum received from us. I'll be sure to pass on your message to the team, who will…read more

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Review of
The Chestnuts Care Home
from Gail H (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report

Overall Experience

My dad had a nice comfortable room, I was encouraged to bring in photos and items that would make it more homely for him. The staff were always lovely and kept me informed at all times. They also wanted to know about Dad's background so they were able to interact with him. There were always lots of

activities on offer.
I also found them to be very supportive of me and helped me through his dementia, which I am extremely grateful for. The atmosphere always seemed relaxed, calming and, most importantly, welcoming.

Reply from Rianna Barnett, Marketing Assistant at The Chestnuts Care Home

Thank you very much for your warm review of The Chestnuts, we're so glad that you and your dad felt welcome and that you were able to find a support network in our staff. I'll be sure to pass on your…read more

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Review of
Hazlemere Lodge Care Home
from Roberta B (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report

Overall Experience

So impressed with the care, kindness, empathy and patience shown by all the staff involved in the care of my mum. Moving in and settling was a very traumatic time both for Mum and the family. But Hazlemere Lodge Care Home surpassed anything we could have wished for in their care of us all. Mum is now

settled and happy in her new life. Thank you!

Reply from Rianna Barnett, Marketing Assistant at Hazlemere Lodge Care Home

Thank you so much for such a wonderful review of Hazlemere Lodge, we are so glad that your Mum is feeling settled in her new home! The team will be delighted to hear of the positive experience that…read more

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Review of
The Chestnuts Care Home
from M S (Wife of Resident) published on 10 January 2023 Submitted via Postal Card • Report

Overall Experience

My husband has been in here for a long time and is well looked after. I am happy with his care and well-being. The staff work very hard to keep all the residents happy and content which is good.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for the great feedback. The team at The Chestnuts do a wonderful job and I will be sure to pass on such a positive review.

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Care Homes Owned by Agincare Homes Holdings Ltd in Buckinghamshire

Agincare Homes Holdings Ltd Locations in Buckinghamshire (4)

Agincare Homes Holdings Ltd Reviews in Buckinghamshire (111)

Hazlemere Lodge Care Home

Hazlemere Lodge Care Home

The Croft Care Home

Swan House Care Home

Swan House Care Home

Swan House Care Home

The Chestnuts Care Home

Swan House Care Home

Hazlemere Lodge Care Home

Hazlemere Lodge Care Home

The Chestnuts Care Home

The Croft Care Home

Swan House Care Home

The Chestnuts Care Home

Hazlemere Lodge Care Home

Hazlemere Lodge Care Home

The Chestnuts Care Home

The Chestnuts Care Home

Hazlemere Lodge Care Home

The Chestnuts Care Home

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