"I went to see my friends mum at Swan House and I have to say what a wonderful experience that my partner and I had. The home was so clean…"
Read all 30 reviews
from £1,500 / week
32 Rooms
Location Type
Care Home
Swan House Care Home offers a safe and homely environment at the heart of a friendly village community. The home provides high-quality, person-centred care and support, helping residents to live ... Read more
"The care my dad is receiving from the Chestnuts Care Home is excellent. The staff are very friendly and professional and my dad is very…"
Read all 31 reviews
from £1,500 / week
64 Rooms
Location Type
Care Home
Discover bespoke care in Aylesbury, Buckinghamshire, where high-quality, affordable residential, dementia, and respite support is provided in a safe and homely environment.
Situated on a quiet ... Read more
"My sister, Elizabeth has been at The Croft Care Home several weeks and is very happy here. Knowing this puts my mind at ease because she is…"
Read all 41 reviews
from £1,500 / week
60 Rooms
Location Type
Care Home
The Croft Care Home offers a warm and welcoming environment at the heart of a friendly village community. Residents receive high-quality, person-centred care and support in a safe and homely setting, ... Read more
"I just want to say a huge thank you to all the staff that took the time to decorate my mum's room for her Birthday today. I was there last…"
Read all 21 reviews
from £1,498 / week
64 Rooms
Location Type
Care Home
Hazlemere Lodge Care Home in High Wycombe provides high-quality, affordable residential, nursing, dementia, and respite care within a warm and homely environment. Situated on a peaceful street just a ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Agincare Homes Holdings Ltd Reviews in Buckinghamshire (123)
9.1
Agincare Homes Holdings Ltd has a Group Review Score of 9.1 (9.125) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare Homes Holdings Ltd must have a Review Score.
Overall Experience
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Date Published
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Reviewer Connection to Agincare Homes Holdings Ltd
from Ronald T (Brother of Resident) published on 23 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister, Elizabeth has been at The Croft Care Home several weeks and is very happy here. Knowing this puts my mind at ease because she is being cared for so well. Also I am always made very welcome here as a visitor and the atmosphere is so cheerful. I have given high marks in the boxes as they are
from Maureen S (Friend of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I went to see my friends mum at Swan House and I have to say what a wonderful experience that my partner and I had. The home was so clean and clean smelling The staff are so helpful and caring nothing is to much. There was an activity going on in the dining area but it was so nice to hear laughter
and so much fun being had by staff and residents such a lovely experience to hear. Staff would pop into us and make sure we was ok which just made us feel so comfortable like we was at home. The manager was so helpful at the start and showed us to my friends mum which surprised us that a manager would take an interest or that you would even see the manager. And even at the end of our visit the manger went out of his way again to make sure our visit went well. What a wonderful care home so well run it is credit to all that work there. If anyone is looking for a nice little care home for a family member Swan house is the place i highly recommend it.
from A S (Daughter of Resident) published on 26 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My father stayed at Swan House for two weeks after a total hip replacement.
The home was excellent in welcoming my father and making him feel comfortable. All the staff treated him with kindness, compassion, dignity and respect.
On a personal level, I would like to thank all the staff for the support
from T G (Daughter-in-law of Resident) published on 2 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Moving a family member in to a Care Home is a worrying time - what if we choose the wrong place? In the 2 years she's been a resident, that question has never crossed our minds, and it's a even better Home since Lee became the manager, with an excellent locally based senior team. It's a clean and friendly
place with very attentive staff, always popping their head in to offer a cup of tea or a few minutes chat. It's well run and the team seem to enjoy working there, with very few changes over the years or agency staff, which is reassuring for the residents. There is always a wide range of planned activities, encouraging even my M in Law to join in! There is a lovely garden area and plenty of communal space. I've been told she loves being there, loves the team and especially the 'boss man'! I would highly recommend Swan Home - professionally run by people who really care about the residents.
from Eric E (Son of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Moving a parent with dementia into a care home is traumatic for all of the family but the management and staff of Swan House have been brilliant. Mum loves the place and having met a lot of the team looking after her, I can understand why. Immaculate facilities, good food, and the care and professionalism
from Tracy B (Daughter of Resident) published on 25 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I just want to say a huge thank you to all the staff that took the time to decorate my mum's room for her Birthday today. I was there last week but had to fly home to Spain on Friday and was so pleased to talk to both my mum and dad today to be told she had had a lovely day and had balloons put up
and had been fussed over for her birthday. She sounded really happy. Again a huge thank you for being so kind to both of them you all do a fantastic job and I am so relieved that they are there together being so well looked after xx
from Joanna M (Daughter of Resident) published on 25 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
The staff take good care of my father. They regularly take him out on trips and the staff are very supportive of him. They have been very good at communicating with me and I have been very impressed with the senior management at the home.
from Gill L (Daughter of Resident) published on 25 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
My dear Mum who I sadly lost in August this year was in the Chestnuts for three years. Apart from the odd problem, Mum was extremely well cared for and very happy there. I can't thank the Manager and the permanent staff members enough, they were kind, caring and they always went the extra mile. I'll
from K M (Daughter of Resident) published on 23 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mostly pretty good. The staff seem friendly; however, the lack of communication has hindered the experience. I am LPA, so I should be informed, so things like Mum's washing issue (where I had to take clothes home), lack of clothing (due to lost/misplaced LABELLED items or clothes they decided she refused
to wear) have led to Mum being left in bed all day?!
Most of the time she seems happy, her room can be a mess at times with items knocked off/over, but generally ok standard. Could do with a dust.
from K O (Daughter of Resident) published on 22 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The care my dad is receiving from the Chestnuts Care Home is excellent. The staff are very friendly and professional and my dad is very well looked after. I receive regular updates on my dads well being and nothing is too much trouble.
from Donna N (Ex Family Member) published on 22 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My loved one was a resident at the Chestnuts Care Home for just short of 4 years until October 2025.
The home really feels like home, every member of the team from carers to managers to laundry, cleaners and kitchen staff, made a huge difference to the life that was lived.
I could always talk to anyone
and ask for help or just a chat, they always had time not only for my loved one but for family as well.
I know just how happy my loved one was living at the Chestnuts abd I know that this helped to contribute to the length of life they lived, they were always included even if they couldn't always get out of bed.
It was not only respect and dignity that was shown it was love, it is a real feeling of belonging to a family.
from G W (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Swan House is a well run, friendly home where residents & relatives are welcome & cared for. All staff are kind and caring & the excellent staff retention means residents are well known & understood by the whole team.
from M D (Friend of Resident) published on 9 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
The staff are very caring and friendly. Entertainment is fair but more trips out in the summer would be a good thing however I do understand that this can be challenging due to transport and availability of staff. The home appears to be clean but some areas would benefit from a bit of a spruce up.
Lee is very kind and passionate about his residents.
from Christine D (Friend of Resident) published on 4 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been visiting Swan House since the start of 2025, and have been impressed by the interaction of the manager with the residents. It is often not known when I'm going to be visiting, but I always receive a welcome from the staff and the general atmosphere in the home is very positive.
I have attended
several of the events organised for the residents; these have been varied and staff have encouraged some of the more reticent of the residents to take part. The standard of catering has been amazing, and I have every reason to think this was not just for those events but is an indication of the day-to-day cuisine.
I would have no hesitation in recommending Swan House were I to have an elderly relative or friend requiring residential care.
from Leighan M (Daughter of Resident) published on 3 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been at The Croft Care Home for a good few years now having been transferred from another care home which had closed down in the height of the Covid pandemic. Mum has advanced dementia and can be very difficult to manage at times. I have complete and utter trust in the care home and the wonderful
members of staff who work there. I am not always able to attend to my mum's needs due to having another member of the family being poorly. I take comfort in the fact that they love my mum as she would be loved for at home and they care for her in a way that I would care for her too. In my mum's own way I know that she is very comfortable and happy in her surroundings, I have absolutely no hesitation in recommending The Croft Care Home to look after your loved one.
from C B (Sister of Resident) published on 21 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My relative has been at Hazlemere Lodge for nearly 18 months. I feel she is very well cared for and as content as she could be. The staff are sensible, patient and kind. They communicate well with me.
Reply from Vicky Morris, Head of Quality at Hazlemere Lodge Care HomeThank you for your positive feedback. Its good to hear that Hazlemere staff are doing well by your relative.
from Leith N (Daughter-in-law of Resident) published on 8 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum in law was admitted to The Croft in March 2024 due to her dementia getting progressively worse. She stayed at the home until 7 November 2024 when she passed away. During her stay we found her to be safe, happy and well looked after. She spent the last 8 months of her life happier than we have
seen her in a long time. To all the staff at The Croft we would like to say a very big thank you for treating my Mum in law so well.
Reply from Davina Sellick, Director of Marketing & Communications at The Croft Care HomeThank you so much for such lovely feedback for The Croft. I will be sure to pass this onto Yvette and her care team.
from J H (Brother of Resident) published on 8 January 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We visited this time after not having seen my Brother for a couple of months.
Every member of staff was helpful and polite.
A cup of coffee was provided for us within 15 minutes.
My Brother was contented and happy in the environment.
Reply from Davina Sellick, Director Marketing & Communications at Swan House Care HomeThank you for the review of Swan House. I am delighted to hear such positive feedback about the home. I will ensure that this feedback is passed on to Lee Hook the Home Manager to share with the staff team at Swan.
from Kate F (Sister of Resident) published on 23 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
The experience we have as a family visiting our brother is made to feel so welcoming, and is so pleasing that the care he receives is kind, and communication with us is very helpful as the stages of his dementia progresses.
The home is clean and the staff are very attentive, we couldn't ask for anything
more and we are very content with the care he gets.
Thank you to all the team.
Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care HomeThank you so much for the wonderful review of Swan House. L and his team will be delighted to hear such positive feedback.
from Deborah R (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I recently visited my mum at The Chestnuts in Aylesbury and couldn't be more impressed by the professionalism of the staff and management and the care and attention with which my mum is being looked after. It was instantly evident that time had been taken to get to know Mum, learn more about her habits
and the intricacies of her personality to enable the staff to cater for her needs. Also great to have a ground-level room with an en-suite which was clean and functional. Thank you to all the staff and management for truly caring.
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