Agincare Homes Holdings Ltd in Buckinghamshire | 4 Care Homes

Review of
Swan House Care Home
from T G (Daughter-in-law of Resident) published on 2 February 2026 Submitted via Website • Report

Overall Experience

Moving a family member in to a Care Home is a worrying time - what if we choose the wrong place? In the 2 years she's been a resident, that question has never crossed our minds, and it's a even better Home since Lee became the manager, with an excellent locally based senior team. It's a clean and friendly

place with very attentive staff, always popping their head in to offer a cup of tea or a few minutes chat. It's well run and the team seem to enjoy working there, with very few changes over the years or agency staff, which is reassuring for the residents. There is always a wide range of planned activities, encouraging even my M in Law to join in! There is a lovely garden area and plenty of communal space. I've been told she loves being there, loves the team and especially the 'boss man'! I would highly recommend Swan Home - professionally run by people who really care about the residents.

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Review of
Swan House Care Home
from Eric E (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Moving a parent with dementia into a care home is traumatic for all of the family but the management and staff of Swan House have been brilliant. Mum loves the place and having met a lot of the team looking after her, I can understand why. Immaculate facilities, good food, and the care and professionalism

of all the staff is exemplary.

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Review of
Hazlemere Lodge Care Home
from Tracy B (Daughter of Resident) published on 25 December 2025 Submitted via Website • Report

Overall Experience

I just want to say a huge thank you to all the staff that took the time to decorate my mum's room for her Birthday today. I was there last week but had to fly home to Spain on Friday and was so pleased to talk to both my mum and dad today to be told she had had a lovely day and had balloons put up

and had been fussed over for her birthday. She sounded really happy. Again a huge thank you for being so kind to both of them you all do a fantastic job and I am so relieved that they are there together being so well looked after xx

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Review of
The Chestnuts Care Home
from Joanna M (Daughter of Resident) published on 25 December 2025 Submitted via Website • Report

Overall Experience

The staff take good care of my father. They regularly take him out on trips and the staff are very supportive of him. They have been very good at communicating with me and I have been very impressed with the senior management at the home.

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Review of
The Chestnuts Care Home
from Gill L (Daughter of Resident) published on 25 December 2025 Submitted via Website • Report

Overall Experience

My dear Mum who I sadly lost in August this year was in the Chestnuts for three years. Apart from the odd problem, Mum was extremely well cared for and very happy there. I can't thank the Manager and the permanent staff members enough, they were kind, caring and they always went the extra mile. I'll

be forever grateful to them.

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Review of
Hazlemere Lodge Care Home
from K M (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Mostly pretty good. The staff seem friendly; however, the lack of communication has hindered the experience. I am LPA, so I should be informed, so things like Mum's washing issue (where I had to take clothes home), lack of clothing (due to lost/misplaced LABELLED items or clothes they decided she refused

to wear) have led to Mum being left in bed all day?!
Most of the time she seems happy, her room can be a mess at times with items knocked off/over, but generally ok standard. Could do with a dust.

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Review of
The Chestnuts Care Home
from K O (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

The care my dad is receiving from the Chestnuts Care Home is excellent. The staff are very friendly and professional and my dad is very well looked after. I receive regular updates on my dads well being and nothing is too much trouble.

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Review of
The Chestnuts Care Home
from Donna N (Ex Family Member) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My loved one was a resident at the Chestnuts Care Home for just short of 4 years until October 2025.
The home really feels like home, every member of the team from carers to managers to laundry, cleaners and kitchen staff, made a huge difference to the life that was lived.
I could always talk to anyone

and ask for help or just a chat, they always had time not only for my loved one but for family as well.
I know just how happy my loved one was living at the Chestnuts abd I know that this helped to contribute to the length of life they lived, they were always included even if they couldn't always get out of bed.
It was not only respect and dignity that was shown it was love, it is a real feeling of belonging to a family.

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Review of
Swan House Care Home
from G W (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Swan House is a well run, friendly home where residents & relatives are welcome & cared for. All staff are kind and caring & the excellent staff retention means residents are well known & understood by the whole team.

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Review of
Swan House Care Home
from M D (Friend of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

The staff are very caring and friendly. Entertainment is fair but more trips out in the summer would be a good thing however I do understand that this can be challenging due to transport and availability of staff. The home appears to be clean but some areas would benefit from a bit of a spruce up.

Lee is very kind and passionate about his residents.

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Review of
Swan House Care Home
from Christine D (Friend of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting Swan House since the start of 2025, and have been impressed by the interaction of the manager with the residents. It is often not known when I'm going to be visiting, but I always receive a welcome from the staff and the general atmosphere in the home is very positive.
I have attended

several of the events organised for the residents; these have been varied and staff have encouraged some of the more reticent of the residents to take part. The standard of catering has been amazing, and I have every reason to think this was not just for those events but is an indication of the day-to-day cuisine.
I would have no hesitation in recommending Swan House were I to have an elderly relative or friend requiring residential care.

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Review of
The Croft Care Home
from Leighan M (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My mum has been at The Croft Care Home for a good few years now having been transferred from another care home which had closed down in the height of the Covid pandemic. Mum has advanced dementia and can be very difficult to manage at times. I have complete and utter trust in the care home and the wonderful

members of staff who work there. I am not always able to attend to my mum's needs due to having another member of the family being poorly. I take comfort in the fact that they love my mum as she would be loved for at home and they care for her in a way that I would care for her too. In my mum's own way I know that she is very comfortable and happy in her surroundings, I have absolutely no hesitation in recommending The Croft Care Home to look after your loved one.

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Review of
Hazlemere Lodge Care Home
from C B (Sister of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

My relative has been at Hazlemere Lodge for nearly 18 months. I feel she is very well cared for and as content as she could be. The staff are sensible, patient and kind. They communicate well with me.

Reply from Vicky Morris, Head of Quality at Hazlemere Lodge Care HomeThank you for your positive feedback. Its good to hear that Hazlemere staff are doing well by your relative.

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Review of
The Croft Care Home
from Leith N (Daughter-in-law of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

My Mum in law was admitted to The Croft in March 2024 due to her dementia getting progressively worse. She stayed at the home until 7 November 2024 when she passed away. During her stay we found her to be safe, happy and well looked after. She spent the last 8 months of her life happier than we have

seen her in a long time. To all the staff at The Croft we would like to say a very big thank you for treating my Mum in law so well.

Reply from Davina Sellick, Director of Marketing & Communications at The Croft Care HomeThank you so much for such lovely feedback for The Croft. I will be sure to pass this onto Yvette and her care team.

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Review of
Swan House Care Home
from J H (Brother of Resident) published on 8 January 2025 Submitted via Postal Card • Report

Overall Experience

We visited this time after not having seen my Brother for a couple of months.
Every member of staff was helpful and polite.
A cup of coffee was provided for us within 15 minutes.
My Brother was contented and happy in the environment.

Reply from Davina Sellick, Director Marketing & Communications at Swan House Care HomeThank you for the review of Swan House. I am delighted to hear such positive feedback about the home. I will ensure that this feedback is passed on to Lee Hook the Home Manager to share with the staff team at Swan.

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Review of
Swan House Care Home
from Kate F (Sister of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

The experience we have as a family visiting our brother is made to feel so welcoming, and is so pleasing that the care he receives is kind, and communication with us is very helpful as the stages of his dementia progresses.
The home is clean and the staff are very attentive, we couldn't ask for anything

more and we are very content with the care he gets.
Thank you to all the team.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care HomeThank you so much for the wonderful review of Swan House. L and his team will be delighted to hear such positive feedback.

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Review of
The Chestnuts Care Home
from Deborah R (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report

Overall Experience

I recently visited my mum at The Chestnuts in Aylesbury and couldn't be more impressed by the professionalism of the staff and management and the care and attention with which my mum is being looked after. It was instantly evident that time had been taken to get to know Mum, learn more about her habits

and the intricacies of her personality to enable the staff to cater for her needs. Also great to have a ground-level room with an en-suite which was clean and functional. Thank you to all the staff and management for truly caring.

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Review of
Swan House Care Home
from Sally K (Sister of Resident) published on 9 August 2024 Submitted via Website • Report

Overall Experience

We are a family of 5, our brother is currently residing at Swan Court Care Home in Winslow.
The staff are so kind, and caring.
Nothing is ever too much trouble.
Always makes us welcome when we visit.
Our brother seems happy at Swan Court.
Thank you to all the staff that look after him.

Reply from Rob Hunt, Head of Older People Services at Swan House Care HomeThank you for your kind review for the staff team at Swan House. I am glad to read that your brother is happy at Swan House. I will pass your kind comments to the team.

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Review of
Hazlemere Lodge Care Home
from Tina L (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Having had to move Mum from a place she had been in for 4 years, we thought it would be very traumatic, but with the lovely help and kindness from all the staff at Hazlemere Lodge. The move went well and now Mum is settled in and very happy. The staff are great and cannot do enough to assist whenever

necessary. Would not hesitate in recommending Hazlemere Lodge.

Reply from Rob Hunt, Head of Older People Services at Hazlemere Lodge Care HomeThank you for your review and I am pleased to hear that the staff at Hazlemere Lodge were helpful and kind and I am glad Mum has settled in well and is happy.

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Review of
Hazlemere Lodge Care Home
from Patricia D (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report

Overall Experience

Mum passed away in February after being in Hazelmere Lodge Care Home for just under a year. She was kept comfortable, clean, and free from pain. She was treated with care, compassion, and dignity. The room was kept clean. Couldn’t have wished for better care. If I asked anything about Mum's health I

was always answered and was never made to feel a nuisance. Well done to everyone who looked after Mum. I would certainly recommend this care home!

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Care Homes Owned by Agincare Homes Holdings Ltd in Buckinghamshire

Agincare Homes Holdings Ltd Locations in Buckinghamshire (4)

Agincare Homes Holdings Ltd Reviews in Buckinghamshire (120)

Swan House Care Home

Swan House Care Home

Hazlemere Lodge Care Home

The Chestnuts Care Home

The Chestnuts Care Home

Hazlemere Lodge Care Home

The Chestnuts Care Home

The Chestnuts Care Home

Swan House Care Home

Swan House Care Home

Swan House Care Home

The Croft Care Home

Hazlemere Lodge Care Home

The Croft Care Home

Swan House Care Home

Swan House Care Home

The Chestnuts Care Home

Swan House Care Home

Hazlemere Lodge Care Home

Hazlemere Lodge Care Home

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