Care Homes Owned by Agincare Homes Holdings Ltd in Buckinghamshire

The few weeks my mum was in Swan House she was very well looked after and cared for , with compassion and dignity , The whole team was amazing and I can't thank them enough for caring for my mum, they made it feel like home.

My first visit to The Croft was such an uplift. Receptionist very pleasant and helpful as were all the staff I came into contact with. Overall, a very positive experience for myself and im sure my mum will be well cared for and happy at The Croft.

My Aunty was treated with respect and dignity by all of the kind and caring people who work at the Care Home. She was kept comfortable and pain free in her last days. My family are very grateful for the care she was given. The staff are so caring, kind and clearly love their roles.

I would definitely recommend HL.

My sister, Elizabeth has been at The Croft Care Home several weeks and is very happy here. Knowing this puts my mind at ease because she is being cared for so well. Also I am always made very welcome here as a visitor and the atmosphere is so cheerful. I have given high marks in the boxes as they are well deserved.

I went to see my friends mum at Swan House and I have to say what a wonderful experience that my partner and I had. The home was so clean and clean smelling The staff are so helpful and caring nothing is to much. There was an activity going on in the dining area but it was so nice to hear laughter and so much fun being had by staff and residents such a lovely experience to hear. Staff would pop into us and make sure we was ok which just made us feel so comfortable like we was at home. The manager was so helpful at the start and showed us to my friends mum which surprised us that a manager would take an interest or that you would even see the manager. And even at the end of our visit the manger went out of his way again to make sure our visit went well. What a wonderful care home so well run it is credit to all that work there. If anyone is looking for a nice little care home for a family member Swan house is the place i highly recommend it.

On a personal level, I would like to thank all the staff for the support they provided to me throughout his stay.

Moving a family member in to a Care Home is a worrying time - what if we choose the wrong place? In the 2 years she's been a resident, that question has never crossed our minds, and it's a even better Home since Lee became the manager, with an excellent locally based senior team. It's a clean and friendly place with very attentive staff, always popping their head in to offer a cup of tea or a few minutes chat. It's well run and the team seem to enjoy working there, with very few changes over the years or agency staff, which is reassuring for the residents. There is always a wide range of planned activities, encouraging even my M in Law to join in! There is a lovely garden area and plenty of communal space. I've been told she loves being there, loves the team and especially the 'boss man'! I would highly recommend Swan Home - professionally run by people who really care about the residents.

Moving a parent with dementia into a care home is traumatic for all of the family but the management and staff of Swan House have been brilliant. Mum loves the place and having met a lot of the team looking after her, I can understand why. Immaculate facilities, good food, and the care and professionalism of all the staff is exemplary.

My dear Mum who I sadly lost in August this year was in the Chestnuts for three years. Apart from the odd problem, Mum was extremely well cared for and very happy there. I can't thank the Manager and the permanent staff members enough, they were kind, caring and they always went the extra mile. I'll be forever grateful to them.

The staff take good care of my father. They regularly take him out on trips and the staff are very supportive of him. They have been very good at communicating with me and I have been very impressed with the senior management at the home.

I just want to say a huge thank you to all the staff that took the time to decorate my mum's room for her Birthday today. I was there last week but had to fly home to Spain on Friday and was so pleased to talk to both my mum and dad today to be told she had had a lovely day and had balloons put up and had been fussed over for her birthday. She sounded really happy. Again a huge thank you for being so kind to both of them you all do a fantastic job and I am so relieved that they are there together being so well looked after xx

Most of the time she seems happy, her room can be a mess at times with items knocked off/over, but generally ok standard. Could do with a dust.

It was not only respect and dignity that was shown it was love, it is a real feeling of belonging to a family.

The care my dad is receiving from the Chestnuts Care Home is excellent. The staff are very friendly and professional and my dad is very well looked after. I receive regular updates on my dads well being and nothing is too much trouble.

Swan House is a well run, friendly home where residents & relatives are welcome & cared for. All staff are kind and caring & the excellent staff retention means residents are well known & understood by the whole team.

The staff are very caring and friendly. Entertainment is fair but more trips out in the summer would be a good thing however I do understand that this can be challenging due to transport and availability of staff. The home appears to be clean but some areas would benefit from a bit of a spruce up. Lee is very kind and passionate about his residents.

I would have no hesitation in recommending Swan House were I to have an elderly relative or friend requiring residential care.

My mum has been at The Croft Care Home for a good few years now having been transferred from another care home which had closed down in the height of the Covid pandemic. Mum has advanced dementia and can be very difficult to manage at times. I have complete and utter trust in the care home and the wonderful members of staff who work there. I am not always able to attend to my mum's needs due to having another member of the family being poorly. I take comfort in the fact that they love my mum as she would be loved for at home and they care for her in a way that I would care for her too. In my mum's own way I know that she is very comfortable and happy in her surroundings, I have absolutely no hesitation in recommending The Croft Care Home to look after your loved one.

My Mum in law was admitted to The Croft in March 2024 due to her dementia getting progressively worse. She stayed at the home until 7 November 2024 when she passed away. During her stay we found her to be safe, happy and well looked after. She spent the last 8 months of her life happier than we have seen her in a long time. To all the staff at The Croft we would like to say a very big thank you for treating my Mum in law so well.