Agincare Homes Holdings Ltd in London | 5 Care Homes

Review of
Greenhive
from S B (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

I found this care home to be very clean & spacious with a good clean layout. Bedroom is of a very good size with also a good sized bathroom/toilet. Living/dining room had a good layout, with easy access to the back gardens - which are well kept and well maintained. Staff are very professional & friendly.

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Review of
Tower Bridge Care Home
from Lee O (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

I've always got on with the staff. Communication has always been good. The staff get on well with my mum. She's comfortable in the home. Everyone's got a soft touch for Mum. I'm amazed how well they cope under pressure.

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Review of
Tower Bridge Care Home
from Joanne L (Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

The manager is lovely, all the ward respect and love him. He is kind and makes the other workers be there. They go to the shop for me. He makes my stay very very comfortable.

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Review of
Tower Bridge Care Home
from S B (Son of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been here for several months now, and I am overall very happy with the care she is getting. The staff treat my mum with dignity, and that I can visit at any time without announcing it is a big thing for me. My only concern is activities, as I am not sure they always happen when shown on the

posters around. If this were fixed, I would possibly give everything as excellent as everything else is.

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Review of
Greenhive
from Sandra D (Daughter of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with mum's care.

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Review of
Waterside
from C C (Daughter of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

For the whole time my father was in the care home the lift only worked 3 times. Very poor when he was staying for a length of time, every time I called to see how he was the just kept ringing and never answered, when it was I left a message for someone to call me back and I didn't get a response. There

wasn't a TV in the room so my father was in bed looking at the wall, there were not sides up on the bed to stop him from falling out just a soft mat which meant he could get out of bed with the worry of him falling. Certain members of staff were good and helpful but some not so good. I was disappointed y the whole experience and felt my father became isolated and depressed. Also lift only worked 3 times the whole time I visited - always out of order.

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Review of
Waterside
from C A (Wife of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the fantastic care and supports provided by the Waterside,from the very first time our family entrusted them with my husband care,we have been consistently impressed by the professionalism, compassion and dedication of every services rendered and interactions feels personal,

remarkable, thoughtful and it's clear that they take time to understand each resident's, individual needs and preferences. We are happy with the environment and the facilities he is currently in. The medical support, personal hygiene, emotional wellbeing and social activities are all handled with outstanding and excellent attention to the details.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you very much for your review and kind words

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Review of
Greenhive
from L A (Daughter of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

The place is well maintained and clean, everything is very organised the time for medication, meals, and activities are punctual. The staff are very attentive and helpful. They provide all the information needed when asked. The care provided for my dad has been excellent, he's very happy and grateful

for the support.

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Review of
Waterside
from A W (Nephew of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

I think Waterside is good for looking after my aunt. In December 2024, I didn't think she would survive to Christmas. The staff encouraged her and looked after her, getting her treatment as needed, and she gradually perked up and was soon more like her old self. I was very happy with the result.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your kind words and I am truly happy that we met your standards in the care we provided to your aunt.

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Review of
Waterside
from Angela P (Daughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My mum was a resident for about 4 months, transitioning from hospital. Staff were welcoming. Staff were approachable and provided support and insights to caring for my mum. Mum's personal hygiene was good.
The head nurse engaged with us on my mum's care so that we understood what to expect. I trusted

that they would care for my mum when I was not there which meant that I could sleep easy when I left at night.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your lovely review. We truly are happy that we were able to support in the transitioning of mum's needs. This aligns with our ethos as a family run business.

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Review of
Waterside
from Leo P (Grandson of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

Our family is very grateful for the care and compassion shown to my Grandma during her stay at Waterside Care Home in Peckham. She was transferred there from hospital for respite care, and the staff treated both her and our whole family with kindness and respect. Although my Grandma's condition declined

over time, the team never gave up on her and provided excellent care until she was moved to a home closer to us.

A special thank you to the nurse on her floor, who looked after my Grandma with genuine care every day. She supported me emotionally during a very difficult time and showed incredible kindness-I'll never forget the moment I saw her gently plating my Grandma's hair. It meant so much to our family.

Thank you to everyone at Waterside for helping us through such a challenging period. Your compassion made a real difference and I will never forget what you all did for our family.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your heart felt review. We truly appreciate your kind words We at Waterside truly pride ourselves with compassion care and are happy that was your experience. We are truly humbled by your review.

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Review of
Greenhive
from Gareth H (Son-in-law of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My relative is content with the home despite suffering from advised dementia. The staff are very caring and try to support her in many ways. It's also good for her being encouraged to join in the activities provided.

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Review of
Greenhive
from Geraldine M (Daughter of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Lovely place.

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Review of
Waterside
from D R (Relative of Resident) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

This seems to be a very good home. The residents seemed to be well treated, with patient staff who understood their needs. The home was clean, with good facilities.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

My team and I are truly humbled by your heartfelt comments and are glad that it was a good experience.

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Review of
Bluegrove House
from Anita F (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

The care home staff are very passionate about what they do,they are caring and attentive towards the clients they look after,attending to all there needs,showing compassion to all,dealing with activities ,helping with feeding,showering .
The staff all have bubbley personality's nothing is to much trouble

.

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Review of
Bluegrove House
from Ingrid T (Friend of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I would like to take a moment to share my thoughts on Bluegrove Agincare home where my friend resides .
As a family friend it is essential for me to express my appreciation for the care he received.
From my first visit I was impressed with the cleanliness and the welcoming atmosphere ,The manager's,The

staff's are exceptionally friendly.
I would like to say thanks to everyone at Bluegrove Agincare.

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Review of
Greenhive
from Tanya J (Niece of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

My relative is happy and comfortable in the care home.

Reply from Emily Fraher, Marketing Executive at Greenhive

Thank you so much for your kind words. We're really pleased to hear that your relative feels happy and comfortable with us-it's exactly what we strive for every day.

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Review of
Greenhive
from Janet S (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

Myself and family members were very happy with mum's time at Greenhive Care Home. The staff on mums unit and the team leaders work really hard, sometimes under difficult conditions. They do a fantastic job keeping the residents safe and ensure the residents personal hygiene is done regularly.. Whilst

all the team leaders were very good, one was a fantastic team leader, she really goes the extra mile. Residents rooms are spotless and are cleaned on a daily basis. The activities co-ordinator does a brilliant job with the residents. You can see she is passionate about her role, The activities are varied, imaginative and inclusive. Lots happening throughout the week. I must also say a huge thank you to each and every staff member who looked after mum during her time at Greenhive. Thank you!

Reply from Emily Fraher, Marketing Executive at Greenhive

Thank you so much for your heartfelt feedback. We're truly grateful for your kind words and are delighted to hear that your mum's time at Greenhive Care Home was a positive experience for both her and your family.Our team works incredibly hard to provide a safe, clean, and engaging environment, and it means a great deal to know their efforts made a difference. We'll be sure to share your lovely comments with the team leaders, carers, housekeeping team, and our activities co-ordinator-they'll be so pleased to hear this feedback.Thank you again for your trust and support.

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Review of
Greenhive
from A H (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum seems very comfortable and well cared for. Meals served are varied and highly nutritious. I appreciate that the staff know all the residents well and come across as friendly and approachable. I believe it benefits residents that bedroom doors are left open. My mum can always hear voices in the corridor.

Reply from Emily Fraher, Marketing Executive at Greenhive

Thank you for your lovely feedback. We're so pleased to hear that your Mum feels comfortable and well cared for-it's exactly what we strive for every day. It's great to know you appreciate the nutritious meals and the positive atmosphere created by our friendly and attentive team. We also agree that the open-door approach can help residents feel more connected and reassured. Thank you again for your thoughtful words and continued support.

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Review of
Waterside
from L A (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Because they are very helpful and very kind. The room is very nice and the staff are very kind and I made a lot of friends here too.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your amazing review and we are glad you are enjoying the overall care being provided to you at Waterside. This is very delightful to read.

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Care Homes Owned by Agincare Homes Holdings Ltd in London

Agincare Homes Holdings Ltd Locations in London (5)

Agincare Homes Holdings Ltd Reviews in London (429)

Greenhive

Tower Bridge Care Home

Tower Bridge Care Home

Tower Bridge Care Home

Greenhive

Waterside

Waterside

Greenhive

Waterside

Waterside

Waterside

Greenhive

Greenhive

Waterside

Bluegrove House

Bluegrove House

Greenhive

Greenhive

Greenhive

Waterside

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