Agincare Homes Holdings Ltd in London | 5 Care Homes

Review of
Greenhive
from A H (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum seems very comfortable and well cared for. Meals served are varied and highly nutritious. I appreciate that the staff know all the residents well and come across as friendly and approachable. I believe it benefits residents that bedroom doors are left open. My mum can always hear voices in the corridor.

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Review of
Waterside
from L A (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Because they are very helpful and very kind. The room is very nice and the staff are very kind and I made a lot of friends here too.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your amazing review and we are glad you are enjoying the overall care being provided to you at Waterside. This is very delightful to read.

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Review of
Greenhive
from D R (Grandson of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff always lovely & welcoming. Facilities always very clean, Nan is well looked after.

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Review of
Waterside
from G L (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Since Dad has been in the Avon Unit, his improvement has been outstanding! He is happy, healthy, put on weight, his mobility has improved - we couldn't be happier. All the staff have been fantastic, kind and caring. They all have taken the time to get to know Dad, it is lovely to see.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your heart felt review. It means a lot to the Southwark team and Waterside team. We aim to give exceptional care. Thanks again for the review we are extremely humbled by your kind words.

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Review of
Waterside
from Beverley H (Niece of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

My aunt is very happy at the home, the staff are very nice and helpful. She really enjoys the activities organised by the home, and her mood has been elevated by being around the other residents. As a relative the staff have been very helpful and have been keeping us up to date with her progress and

her well being.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you very much for your kind words and very pleased that her overall holistic health is being addressed at Waterside from our dedicated team.

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Review of
Waterside
from T C (Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Waterside is a quiet and friendly residential home. Activities are varied and residents have regular home meetings.

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Review of
Greenhive
from Elizabeth W (Daughter of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Greenhive staff are friendly, helpful and always keep me informed of Mum's care.
Mum is happy, safe and well cared for.
We are thankful to all staff for their care and kindness.

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Review of
Greenhive
from David D (Son of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Such a relief off my mind to know my mother is looked after and cared for. Fantastic staff.

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Review of
Waterside
from K R (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

I am happy with everything.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your review, my team and I are very pleased with your honest response.

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Review of
Greenhive
from Michael W (Son of Resident) published on 18 April 2025

Submitted via Postal Card • Report

Overall Experience

It is the staff and nurses at Greenhive that really makes it the very best haven for my father (who is suffering from Alzheimer's and vascular dementia quite severely). He is safe, really well looked after and genuinely cared for by these angels.
Whilst the corporate communication between the provider

(Agincare) and it's customers (we the family of a resident) could do with softening at times. Our overall experience has been very good - and this is almost all down to the nurses and carers. A huge thank you to them!

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Review of
Greenhive
from Margaret W (Wife of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's with vascular dementia (advanced). He is very happy at Greenhive Care Home. The staff are exceptional - professional, caring and always available to talk. They look after him as his dementia has worsened and he needs help with even basic tasks. They are friendly and chatty

to the residents, treating them with humour and understanding, as well as respect. The home is managed by Agincare and communication with them has been rather difficult. But that has been sorted ad he continues to be happy and content at Greenhive.

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Review of
Tower Bridge Care Home
from R H (Husband of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

1. The new careplan, I've asked for but was told to wait when asking nurses. 2. Has R.P.R ask for support for mobilize my wife out & in bed, out of room for her dignity.
Wait for wife's care home review from social workers.

Reply from San Koromah, Home Manager at Tower Bridge Care Home

Thank you for your review. We have a new digital system in place and it's easily accessible to view a care plan. We encourage our relatives and residents to book in advance so a member of our nursing team will be able to support you. Here at Tower Bridge Care Home, we strive to provide the best care and support. If you would like to discuss any further concerns with me, please contact me and I will be happy to help.

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Review of
Tower Bridge Care Home
from Joanne H (Daughter-in-law of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is doing lovely in the home and all the staff are amazing.

Reply from San Koromah, Home Manager at Tower Bridge Care Home

Thank you very much for your review, I will pass your kind words on to the our team.

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Review of
Bluegrove House
from Lisa S (Granddaughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My grandmother has been a resident at Bluegrove since late 2024 and we are extremely happy with the care she is given. All the carers are very friendly and are always have a smile to greet you. They have various ongoing activities throughout the week and the christmas carol singers at the christmas

party was a treat!

Communication is great and nothing is too much trouble.

I would highly recommend!

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Review of
Greenhive
from Sandra D (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy with the way Mum is looked after.

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Review of
Greenhive
from Violet E (Wife of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I have had no bad experience of kind at the home the staff are friendly not only to the visitors but residents as well. Always greeted with a smile from staff and surprisingly my husband as well. I have found that I can ask questions at any time & there will be someone there to answer them for me.

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Review of
Rose Court
from Eve M (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident for a couple of weeks with a view to this becoming a permanent position. The care given to my mother has been second to none. The management and staff are so caring and professional in carrying out their duties that I couldn't have found a better solution to ensure the

care and safety of my mother was nothing but the best. In just a short time I have noticed a remarkable change in my mother's mental health and general wellbeing and this is all due to the care she receives and the daily activities that ensure a healthy and varied daily routine. Having visited numerous other care homes to view before my mother's placement I am now absolutely certain Rose Court is without a doubt the best she could be in. I can only express my immense gratitude to everyone at Rose Court for their kindness and dedication.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you so much for this lovely review, I will make sure it is shared with the team.

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Review of
Greenhive
from Jane P (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Can not fault this place, always spotlessly clean. The staff are friendly and caring especially the lady who looks after my mother, she goes beyond to do anything you need. Was a bit apprehensive when Mum went in but she is cared for in every way and she is so settled. Best place in my opinion, can't

fault them.

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Review of
Rose Court
from S A (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

First of all, I would like to say a big thank you to every member of staff at Rose Court. My mum became a resident in June. She has flourished, and gained weight, and she is joining in all the activities which makes me very happy to see her happy.
The staff are always kind and respectful.
They know

their ladies and gents really well.
I was apprehensive about Mum going into a care home but they made the transition easy. They reassured her and me, answered my questions and I felt supported through the whole process.
Well done and a very big thank you.

Reply from Emily Fraher, Marketing Executive at Rose Court

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your Mum is happy here - we truly appreciate your feedback.

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Review of
Waterside
from Margaret P (Daughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My mother was desperately unhappy here. She is a wheelchair user and was effectively imprisoned on the second floor with no working lift throughout her two week stay. The bedding she was given smelt of urine and I had to complain to get it changed. My mother is a vegetarian and her dietary needs were

not properly catered for - she was often given just potatoes and vegetables for her meal.

Reply from Emily Fraher, Marketing Executive at Waterside

Thank you for taking the time to leave a review. We treat all feedback very seriously and therefore could you please provide us with more information at customercare@agincare.com to ensure this can be thoroughly investigated. Many Thanks

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Care Homes Owned by Agincare Homes Holdings Ltd in London

Agincare Homes Holdings Ltd Locations in London (5)

Agincare Homes Holdings Ltd Reviews in London (413)

Greenhive

Waterside

Greenhive

Waterside

Waterside

Waterside

Greenhive

Greenhive

Waterside

Greenhive

Greenhive

Tower Bridge Care Home

Tower Bridge Care Home

Bluegrove House

Greenhive

Greenhive

Rose Court

Greenhive

Rose Court

Waterside

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