Agincare Homes Holdings Ltd in London | 5 Care Homes

Review of
Tower Bridge Care Home
from Wanda M (Sister of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff very good. Medication kept up to date. Questions always answered. Care and support very good.

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Review of
Tower Bridge Care Home
from David W (Partner of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall the care is very good. The cleaning staff on the first floor is good. The response to any need/help is also good. Only thing I would like is to get rid of the mice.

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Review of
Bluegrove House
from Michael H (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been resident in Bluegrove for 6 months. In my opinion she has experienced excellent care and is well looked after by all of the team for which they have my greatest thanks.
My mother appears to be very happy there and we are certainly made welcome on every visit.

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Review of
Tower Bridge Care Home
from David L (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

We have just recently moved my father here from another care home as he now needs greater care. The staff have all been so welcoming, friendly and helpful. The move has been made easy and my father has settled in well + seems happy + is being looked after well.

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Review of
Waterside
from Sue C (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

Staff were very supportive and respite care was excellent. Rooms had a lovely view, garden was nice. Food was apparently (according to resident) a bit more basic than he would like. My dad made rapid progress during his respite stay and was able to go home in much better shape. Nurses did a great job.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your review and valuable feedback we truly appreciate you taking your time in letting us know your experience.

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Review of
Waterside
from Peter T (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly atmosphere and professional.
Staff very helpful, unit runs smoothly.

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Review of
Tower Bridge Care Home
from S P (Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Brillient because I fill safe and secure.

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Review of
Waterside
from Gary J (Son-in-law of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

I have visited the unit on 3 occasions and witnessed a friendly environment. My father-in-law has been in the unit for only a few months. He appears to be enjoying the time at Waterside and appears in their social media posts, undertaking various activities with vigour. I engage with other residents

as they are keen to say 'Hello@. P.S. I cannot comment on the 'Value for Money' option. I have no idea of the costs.

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Review of
Waterside
from B T (Niece of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

I visited my Aunt during a short visit to London. I had previously visited her in April. The difference in my Aunt was wonderful to see. She was happy, content and well cared for. It was so evident in her appearance, how well she was in herself. I was met with a smiling and very happy person. It was

a completely different person to the visit in April. In April she was well cared for but she wasn't happy or settled in herself.
I do ring and speak with the staff on a weekly basis. They have been amazing with their support and advice. As I live in Ireland. This has been a great help to myself and my family. In April, I visited her room, it was spacious, immaculately clean and had all her home comforts such as photos and some of her personal items. It is very much a home from home. We are just so grateful for the help and support my Aunt receives every day and this is down to the care home and the staff. I can't praise them enough. We are so lucky to have this service for my Aunt.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your review and we are glad the care and aesthetics, etc met you and your aunts standards.

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Review of
Waterside
from Christine L (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

The welcome in this care home was extremely friendly and welcoming. The staff were very friendly, helpful, and accommodating. The place was very clean and smells fresh. The person I visit enjoys the place and says the staff are very nice to her.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your kind words. I am very happy that you enjoyed your experience with us.

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Review of
Rose Court
from I B (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

A very caring home.

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Review of
Greenhive
from S B (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

I found this care home to be very clean & spacious with a good clean layout. Bedroom is of a very good size with also a good sized bathroom/toilet. Living/dining room had a good layout, with easy access to the back gardens - which are well kept and well maintained. Staff are very professional & friendly.

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Review of
Tower Bridge Care Home
from Lee O (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

I've always got on with the staff. Communication has always been good. The staff get on well with my mum. She's comfortable in the home. Everyone's got a soft touch for Mum. I'm amazed how well they cope under pressure.

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Review of
Tower Bridge Care Home
from Joanne L (Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

The manager is lovely, all the ward respect and love him. He is kind and makes the other workers be there. They go to the shop for me. He makes my stay very very comfortable.

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Review of
Tower Bridge Care Home
from S B (Son of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been here for several months now, and I am overall very happy with the care she is getting. The staff treat my mum with dignity, and that I can visit at any time without announcing it is a big thing for me. My only concern is activities, as I am not sure they always happen when shown on the

posters around. If this were fixed, I would possibly give everything as excellent as everything else is.

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Review of
Greenhive
from Sandra D (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with mum's care.

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Review of
Waterside
from C C (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

For the whole time my father was in the care home the lift only worked 3 times. Very poor when he was staying for a length of time, every time I called to see how he was the just kept ringing and never answered, when it was I left a message for someone to call me back and I didn't get a response. There

wasn't a TV in the room so my father was in bed looking at the wall, there were not sides up on the bed to stop him from falling out just a soft mat which meant he could get out of bed with the worry of him falling. Certain members of staff were good and helpful but some not so good. I was disappointed y the whole experience and felt my father became isolated and depressed. Also lift only worked 3 times the whole time I visited - always out of order.

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Review of
Waterside
from C A (Wife of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the fantastic care and supports provided by the Waterside,from the very first time our family entrusted them with my husband care,we have been consistently impressed by the professionalism, compassion and dedication of every services rendered and interactions feels personal,

remarkable, thoughtful and it's clear that they take time to understand each resident's, individual needs and preferences. We are happy with the environment and the facilities he is currently in. The medical support, personal hygiene, emotional wellbeing and social activities are all handled with outstanding and excellent attention to the details.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you very much for your review and kind words

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Review of
Greenhive
from L A (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

The place is well maintained and clean, everything is very organised the time for medication, meals, and activities are punctual. The staff are very attentive and helpful. They provide all the information needed when asked. The care provided for my dad has been excellent, he's very happy and grateful

for the support.

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Review of
Waterside
from A W (Nephew of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

I think Waterside is good for looking after my aunt. In December 2024, I didn't think she would survive to Christmas. The staff encouraged her and looked after her, getting her treatment as needed, and she gradually perked up and was soon more like her old self. I was very happy with the result.

Reply from Catherine Ogbogu-Sang, Registered Home Manager at Waterside

Thank you for your kind words and I am truly happy that we met your standards in the care we provided to your aunt.

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Care Homes Owned by Agincare Homes Holdings Ltd in London

Agincare Homes Holdings Ltd Locations in London (5)

Agincare Homes Holdings Ltd Reviews in London (440)

Tower Bridge Care Home

Tower Bridge Care Home

Bluegrove House

Tower Bridge Care Home

Waterside

Waterside

Tower Bridge Care Home

Waterside

Waterside

Waterside

Rose Court

Greenhive

Tower Bridge Care Home

Tower Bridge Care Home

Tower Bridge Care Home

Greenhive

Waterside

Waterside

Greenhive

Waterside

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