Agincare Homes Holdings Ltd in Somerset | 3 Care Homes

Review of
Critchill Court
from J W (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Generally find the staff helpful and caring. My father appears to be content. The only minor issue is the laundry, although clearly marked with his name clothes get muddled!

Reply from Nichola Read, Registered Manager at Critchill CourtThank you so much for taking the time to share your feedback. We're really pleased to hear that you find our staff helpful and caring, and that your father feels content here, that means a great deal to us.
We're sorry to hear about the issue with laundry getting muddled, and we understand how frustrating that can be. We'll make sure this is followed up with the team so we can improve consistency and ensure your father's clothing is returned correctly.
Thank you again for your comments, they help us continue to improve the service we provide. Please don't hesitate to speak with us directly if there is ever anything more we can do.
Kind Regards,
Nichola

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Review of
Critchill Court
from C B (Husband of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

As always pleasant with lovely friendly staff.

Reply from Nichola Read, Registered Manager at Critchill CourtDear Clive, thank you for taking the time to give us feedback. It is vital to us that everyone feels welcome here at Critchill Court.
Kind Regards, Nichola

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Review of
Sunnymeade
from A M (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Although my Mum was sadly not a, resident of Sunnymeade for a very long period of time, she was really happy there, for which i am very grateful.
I cannot praise the staff at Sunnymeade enough. They were kind, caring and loving towards my Mum and she was very well looked after.
She particularly enjoyed

the varied activities in the lounge and the staff seemed to understand her cheeky sense of humour.
She had a lovely, light and airy room and her clothes were well cared for by the laundry service.
I cannot fault Sunnymeade at all and would certainly recommend it.
Thank you for the kind and sensitive care that my Mum received.

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Review of
Critchill Court
from Brian B (Husband of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

I chose Critchill a year ago for my wife - definitely the right choice. The place has a happy, friendly personality from lovely staff plus good food, good care and very clean. My wife is well looked after (as I see each day) and she likes to wander out into the pretty garden.

Reply from Nichola Read, Registered Manager at Critchill CourtDear Brian,
Thank you for your feedback. It is a pleasure caring for your wife, and having you both as part of our community here at Critchill Court!
Kind Regards,
Nichola

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Review of
Beaufort Park Retirement Village
from Sue M (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff are all friendly, atmosphere is fantastic, lots of activities every day for all the residents.
Best thing we done moving Mum into Beaufort Care Home.
Thank you to all the staff for making Mum happy and loving life again.

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Review of
Beaufort Park Retirement Village
from Kelly H (Granddaughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My lovely Nan throughly loves living here. It is such a joy to come & visit her here.
Nan has improved both physically (now walking compared to when she arrived) & mentally with her alzheimers. She loves all the different activities & outings available. Thank you for all your care.

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Review of
Beaufort Park Retirement Village
from David P (Husband of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Lovely old building & grounds kept in good condition. All staff, admin & carers very welcoming & helpful. I doubt if the building is capable of providin more quiet areas, but the carers cheerfull move a resident to help. Occasional meals I have had were fine and the kitchen staff very good
Parking

is easy.

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Review of
Critchill Court
from A G (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

We put my father in Critchill 10 months ago and we are so pleased, everybody is so kind and helpful . I was so worried about leaving him there but every time we go in everybody has a smile on their face and a good word I'm very happy indeed.. we sometimes stop and have lunch with him and even on his

birthday we had tea with him and a cake. It was fantastic. My father suffers with dementia but these moments are very special.. the Management staff cannot do too much for us. The carers are so kind and helpful. We sit and have a cup of tea with Dad every time everybody around there is so caring definitely the right decision. I just like to say a big thank you to all the staff at Critchill Court. You will make our world a better place

Reply from Nichola Read, Registered Manager at Critchill CourtThank you for your feedback. It is so nice to have everyone in the home enjoying the space, especially during special celebrations.It is always lovely to see you all, and to care for your dad. Kind Regards.

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Review of
Critchill Court
from A S (Son-in-law of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

we visit My Dad every two or three days and the care is fantastic we are so happy with the care and support we get from the team at Critchill . when we visit, we feel like part of the family and nothing is too much. from the Management to the cleaning staff, the cooks and the carers everybody's polite

and helpful, my father always like to drink and now I know when he has his lunch we drop in drink for him and he will always have one with his lunch. We always leave with a smile on our face. we cannot give enough praise for the team at Critchill.

Reply from Nichola Read, Registered Manager at Critchill CourtThank you for your feedback. It is a pleasure looking after your father, and we are glad that you have such a lovely experience when you visit. Kind Regards.

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Review of
Critchill Court
from M B (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff spend more time on their phone than seeing to residents.
Little or no interaction with residents.
Very poor activities.
(Sock sorting) How ridiculous is it to save the staff a job?
Agency staff don't have no interest in the job.

Reply from Nichola Read, Registered Manager at Critchill CourtI am sorry to hear you have concerns in regards to staff interaction. Please be assured that our activities are tailored to support the needs of our those living with dementia, sock sorting being one of those as it provides a familiar, engaging and calming task. All our daily records are input via hand held mobile phones, and our policy requires the care team to record everything as and when it happens, this ensures an accurate account of each individuals day. If you would like to discuss any concerns you have please do come and see myself or my deputy in our office. Kind Regards, Nichola

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Review of
Critchill Court
from C H (Granddaughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

My grandad has settled in very well, staff are lovely and go beyond their job role to ensure my grandad is happy at all times.

Reply from Nichola Read, Registered Manager at Critchill CourtThank you for your review! We are so glad you feel your grandad is well cared for, it is a pleasure. Kind Regards.

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Review of
Beaufort Park Retirement Village
from Robert D (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

A beautiful + spacious environment with extensive + well-kept gardens, which is made very welcoming by the excellent team of dedicated staff. All aspects of care are carefully considered in order to make the homelife of the resident very acceptable. Both the physical and emotional comfort is adressed

in an empathic and comprehensive manner which is delivered in a consistent and practical way - after taking the residents wishes into account. Attention to diet + wellbeing are all well catered for and health issues are dealt with promptly and with the appropriate interventions from G.P., if required, in a timely way. I highly recommend Beaufort House.

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Review of
Beaufort Park Retirement Village
from V A (Partner of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

The home and staff are very caring unfortunately there are not enough of them for a rapid response. A most notable thing here is you cannot smell urine, wonderful. In all the home I've been in that was a noticable aroma!

Reply from Natasha Chapman, Registered Manager at Beaufort Park Retirement VillageThank you for your feedback, we have a fantastic team who care deeply about all residents and their loved ones. Our emergency response times are exceptional and we are fully staffed at all times. Unfortunately, there are occasions where individuals have a slightly longer wait time due to staff attending other calls.At Beaufort the whole team strives to provide a warm, clean and friendly environment and we really appreciate your comments.

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Review of
Beaufort Park Retirement Village
from Anne C (Niece of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My husband and I visited my aunt on 17th March and whilst sitting chatting to her in the dining room, she started gasping for breath. I alerted Beaufort staff, who were absolutely amazing, managing to bring my aunt round. An ambulance was called immediately and while we were waiting the Beaufort staff

were so caring towards my aunt, whom they put into the recovery position on advice. The paramedics were excellent and my aunt was now asleep in a wheelchair. The Beaufort staff were so attentive throughout and were advised that a GP would visit. My aunt was then moved to another lounge and made very comfortable, whilst being monitored. We visited the next morning to find my aunt much recovered and I cannot thank the Beaufort staff enough for all their care and compassion, not only throughout this emergency but everyday.

Reply from Emily Fraher, Marketing Executive at Beaufort Park Retirement VillageThank you so much for sharing this experience with us. We are deeply touched by your kind words and are so glad that our team at Beaufort was able to respond quickly and effectively to ensure your aunt's safety during the emergency. Our team are always here to provide the care, attention, and support needed in any situation, and we are thrilled to hear that your aunt made a full recovery. Thank you for trusting us with your aunt's care - we truly value the opportunity to look after her.

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Review of
Critchill Court
from K W (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

My mother was placed into Critchell Court Care Home on 26th November. Within a few days, she experienced missed medications (serious omissions of heart medication), lack of socialisation, safety issues with dementia patients entering her room at 3am and frightening her, with a male resident sitting

in her chair and female resident sitting on her bed. The care home ran out of critical medicines at least twice in a four week period. The care home corridors stink of urine and excrement at times.

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Review of
Critchill Court
from S N (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report

Overall Experience

This is not a place for elderly frail people - my mother does not have dementia, yet she was placed here on an emergency respite. The care was inadequate, communication between managers and care givers non existent. My mother often did not have her prescribed medications at correct times, twice they

ran out of her medicine. She wasn't mobilized, major safeguarding issues with other residents stealing and getting into mum's room at 3am - and the whole place smells of urine as soon as you walk into the residents areas.

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Review of
Critchill Court
from G B (Son of Resident) published on 5 December 2024 Submitted via Website • Report

Overall Experience

I find all the staff friendly and helpful when I visit my mother. The residents all seem happy. The food looks nutritious and well prepared and all the facilities are well looked after. The gardens are well tended and the car parking is adequate.

Reply from Nichola Read, Registered Manager at Critchill CourtThank you for taking time to give us feedback. Our team will love hearing your experience.

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Review of
Beaufort Park Retirement Village
from C H (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

Poor care declining health not identified.
Poor manual handling.
Lack of communication.
Staff not understanding basic English.
No understanding dementia.
Staff not consistent with family members.

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Review of
Critchill Court
from Anne D (Daughter-in-law of Resident) published on 11 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother-in-law was a resident at Critchill Court Care Home for six weeks, sadly she died 21/08/2024. Five-star care! The care she was given was done with love and her dignity was never ever compromised. Without exceptions, the staff were amazing and looked after all the family members too. Whenever

the staff spoke to any of the residents, they were always very respectful, kind, and a little humorous even when it was not apparent anybody else could hear them.

Reply from Nichola Read, Registered Manager at Critchill CourtDear Anne, it was an absolute pleasure getting to know your mother-in-law and your family. Thank you so much for taking the time to give us feedback. We wish you all the best for the future. Kind Regards, Nichola

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Review of
Critchill Court
from G E (Son of Resident) published on 6 September 2024 Submitted via Website • Report

Overall Experience

My parents have both entered Critchill Court together and have been made to feel so amazingly welcome and cared for. Thank you all. Mum and Dad's health is improving, they feel safe and secure. The attitude of the staff is great both to the residents but also to my sister and I and other family visitors

at what is a difficult time for everyone. The change to Agincare ownership seems to be settling down; it must have been tough for the staff but they didn't let it affect their work. The food is good and getting better as the chefs have more freedom, drinks and snacks are always on offer from the trolley. There seem to be some good activities, and the garden is looking better with all-day access so residents to sit out safely. General healthcare is good, and access to nurses and doctors is excellent, including out-of-hours. I could say more, but let's just say we are very pleased with our experience so far and very happy mum and dad have moved into Critchill Court.

Reply from Nichola Read, Registered Manager at Critchill CourtThank you so much for your feedback. We are glad your family feel supported and, most of all, Mum and Dad. We will continue to work as hard as we can for our residents and on the garden! Kind regards, Nichola.

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Care Homes Owned by Agincare Homes Holdings Ltd in Somerset

Agincare Homes Holdings Ltd Locations in Somerset (3)

Agincare Homes Holdings Ltd Reviews in Somerset (92)

Critchill Court

Critchill Court

Sunnymeade

Critchill Court

Beaufort Park Retirement Village

Beaufort Park Retirement Village

Beaufort Park Retirement Village

Critchill Court

Critchill Court

Critchill Court

Critchill Court

Beaufort Park Retirement Village

Beaufort Park Retirement Village

Beaufort Park Retirement Village

Critchill Court

Critchill Court

Critchill Court

Beaufort Park Retirement Village

Critchill Court

Critchill Court

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