Care Homes Owned by Agincare Homes Holdings Ltd in Somerset
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Somerset for Agincare Homes Holdings Ltd are showing below.
View the details of all 35 locations (with 1668 reviews) owned by Agincare Homes Holdings Ltd
Agincare Homes Holdings Ltd Locations in Somerset (3)
Beaufort Park Retirement Village
8.5
9 reviews
7 Rectory Road, Burnham-on-Sea TA8 2BY
"My lovely Nan throughly loves living here. It is such a joy to come & visit her here. Nan has improved both physically (now walking…" Read all 9 reviews
Location Type Care Home
A former school, set in two acres of landscaped grounds a short distance from the seafront in Burnham-on-Sea in Somerset, Beaufort House has 41 rooms, majority with en suite in the main home and 12 self-contained, independent living flats are located… Read more about Beaufort Park Retirement Village
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 41 Rooms
- from £1,150 / week
Sunnymeade
9.5
32 reviews
Helliers Close, Chard TA20 1LJ
"I have always found the staff very helpful and friendly. Am always kept advised about my mother and feel relaxed knowing she is being cared…" Read all 32 reviews
Location Type Care Home
Sunnymeade is a 50-bed care home in Somerset. Care home includes care services to help people with dementia, learning disabilities, mental health issues etc. The care home has a variety of social activities including entertainment, exercise sessions,… Read more about Sunnymeade
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 50 Rooms
- from £1,050 / week
Critchill Court
8.7
48 reviews
Lynwood Close, Frome BA11 4DP
"We put my father in Critchill 10 months ago and we are so pleased, everybody is so kind and helpful . I was so worried about leaving him…" Read all 48 reviews
Location Type Care Home
Critchill Court is a purpose-built residential home in Frome. All of the bedrooms at the home have ground floor access to the garden and courtyard. Residents are encouraged to personalise their bedrooms and receive care that is tailored to their… Read more about Critchill Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 46 Rooms
- from £1,050 / week
Agincare Homes Holdings Ltd Reviews in Somerset (89)
9.1
Agincare Homes Holdings Ltd has a Group Review Score of 9.1 (9.053) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Agincare Homes Holdings Ltd must have a Review Score.
Review of
Beaufort Park Retirement Village
from Sue M (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are all friendly, atmosphere is fantastic, lots of activities every day for all the residents.
Best thing we done moving Mum into Beaufort Care Home.
Thank you to all the staff for making Mum happy and loving life again.
Best thing we done moving Mum into Beaufort Care Home.
Thank you to all the staff for making Mum happy and loving life again.
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Review of
Beaufort Park Retirement Village
from Kelly H (Granddaughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My lovely Nan throughly loves living here. It is such a joy to come & visit her here.
Nan has improved both physically (now walking compared to when she arrived) & mentally with her alzheimers. She loves all the different activities & outings available. Thank you for all your care.
Nan has improved both physically (now walking compared to when she arrived) & mentally with her alzheimers. She loves all the different activities & outings available. Thank you for all your care.
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Review of
Beaufort Park Retirement Village
from David P (Husband of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely old building & grounds kept in good condition. All staff, admin & carers very welcoming & helpful. I doubt if the building is capable of providin more quiet areas, but the carers cheerfull move a resident to help. Occasional meals I have had were fine and the kitchen staff very good
Parking
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is easy.
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Review of
Critchill Court
from A G (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We put my father in Critchill 10 months ago and we are so pleased, everybody is so kind and helpful . I was so worried about leaving him there but every time we go in everybody has a smile on their face and a good word I'm very happy indeed.. we sometimes stop and have lunch with him and even on his
birthday we had tea with him and a cake. It was fantastic. My father suffers with dementia but these moments are very special.. the Management staff cannot do too much for us. The carers are so kind and helpful. We sit and have a cup of tea with Dad every time everybody around there is so caring definitely the right decision. I just like to say a big thank you to all the staff at Critchill Court. You will make our world a better place
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Critchill Court
from A S (Son-in-law of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
we visit My Dad every two or three days and the care is fantastic we are so happy with the care and support we get from the team at Critchill . when we visit, we feel like part of the family and nothing is too much. from the Management to the cleaning staff, the cooks and the carers everybody's polite
and helpful, my father always like to drink and now I know when he has his lunch we drop in drink for him and he will always have one with his lunch. We always leave with a smile on our face. we cannot give enough praise for the team at Critchill.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Critchill Court
from M B (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Staff spend more time on their phone than seeing to residents.
Little or no interaction with residents.
Very poor activities.
(Sock sorting) How ridiculous is it to save the staff a job?
Agency staff don't have no interest in the job.
Little or no interaction with residents.
Very poor activities.
(Sock sorting) How ridiculous is it to save the staff a job?
Agency staff don't have no interest in the job.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Critchill Court
from C H (Granddaughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad has settled in very well, staff are lovely and go beyond their job role to ensure my grandad is happy at all times.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Beaufort Park Retirement Village
from Robert D (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A beautiful + spacious environment with extensive + well-kept gardens, which is made very welcoming by the excellent team of dedicated staff. All aspects of care are carefully considered in order to make the homelife of the resident very acceptable. Both the physical and emotional comfort is adressed
in an empathic and comprehensive manner which is delivered in a consistent and practical way - after taking the residents wishes into account. Attention to diet + wellbeing are all well catered for and health issues are dealt with promptly and with the appropriate interventions from G.P., if required, in a timely way. I highly recommend Beaufort House.
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Review of
Beaufort Park Retirement Village
from V A (Partner of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home and staff are very caring unfortunately there are not enough of them for a rapid response. A most notable thing here is you cannot smell urine, wonderful. In all the home I've been in that was a noticable aroma!
Reply from Natasha Chapman, Registered Manager at Beaufort Park Retirement Village
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Review of
Beaufort Park Retirement Village
from Anne C (Niece of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband and I visited my aunt on 17th March and whilst sitting chatting to her in the dining room, she started gasping for breath. I alerted Beaufort staff, who were absolutely amazing, managing to bring my aunt round. An ambulance was called immediately and while we were waiting the Beaufort staff
were so caring towards my aunt, whom they put into the recovery position on advice. The paramedics were excellent and my aunt was now asleep in a wheelchair. The Beaufort staff were so attentive throughout and were advised that a GP would visit. My aunt was then moved to another lounge and made very comfortable, whilst being monitored. We visited the next morning to find my aunt much recovered and I cannot thank the Beaufort staff enough for all their care and compassion, not only throughout this emergency but everyday.
Reply from Emily Fraher, Marketing Executive at Beaufort Park Retirement Village
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Review of
Critchill Court
from K W (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My mother was placed into Critchell Court Care Home on 26th November. Within a few days, she experienced missed medications (serious omissions of heart medication), lack of socialisation, safety issues with dementia patients entering her room at 3am and frightening her, with a male resident sitting
in her chair and female resident sitting on her bed. The care home ran out of critical medicines at least twice in a four week period. The care home corridors stink of urine and excrement at times.
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Review of
Critchill Court
from S N (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
This is not a place for elderly frail people - my mother does not have dementia, yet she was placed here on an emergency respite. The care was inadequate, communication between managers and care givers non existent. My mother often did not have her prescribed medications at correct times, twice they
ran out of her medicine. She wasn't mobilized, major safeguarding issues with other residents stealing and getting into mum's room at 3am - and the whole place smells of urine as soon as you walk into the residents areas.
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Review of
Critchill Court
from B B (Husband of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Choosing a carehome is a sad but significant moment and getting it right is important, after a few weeks I'm sure I did get it right.
My wife is well cared for in a happy situation, the staff are all you would hope for and I'm grateful to them all.
I visit every day and I'm also happy to be there.
My wife is well cared for in a happy situation, the staff are all you would hope for and I'm grateful to them all.
I visit every day and I'm also happy to be there.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Critchill Court
from G B (Son of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find all the staff friendly and helpful when I visit my mother. The residents all seem happy. The food looks nutritious and well prepared and all the facilities are well looked after. The gardens are well tended and the car parking is adequate.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Beaufort Park Retirement Village
from C H (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Poor care declining health not identified.
Poor manual handling.
Lack of communication.
Staff not understanding basic English.
No understanding dementia.
Staff not consistent with family members.
Poor manual handling.
Lack of communication.
Staff not understanding basic English.
No understanding dementia.
Staff not consistent with family members.
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Review of
Critchill Court
from Anne D (Daughter-in-law of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law was a resident at Critchill Court Care Home for six weeks, sadly she died 21/08/2024. Five-star care! The care she was given was done with love and her dignity was never ever compromised. Without exceptions, the staff were amazing and looked after all the family members too. Whenever
the staff spoke to any of the residents, they were always very respectful, kind, and a little humorous even when it was not apparent anybody else could hear them.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Critchill Court
from G E (Son of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My parents have both entered Critchill Court together and have been made to feel so amazingly welcome and cared for. Thank you all. Mum and Dad's health is improving, they feel safe and secure. The attitude of the staff is great both to the residents but also to my sister and I and other family visitors
at what is a difficult time for everyone. The change to Agincare ownership seems to be settling down; it must have been tough for the staff but they didn't let it affect their work. The food is good and getting better as the chefs have more freedom, drinks and snacks are always on offer from the trolley. There seem to be some good activities, and the garden is looking better with all-day access so residents to sit out safely. General healthcare is good, and access to nurses and doctors is excellent, including out-of-hours. I could say more, but let's just say we are very pleased with our experience so far and very happy mum and dad have moved into Critchill Court.
Reply from Nichola Read, Registered Manager at Critchill Court
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Review of
Sunnymeade
from C C (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always found the staff very helpful and friendly. Am always kept advised about my mother and feel relaxed knowing she is being cared for. Renovations that have been done are very good. Would highly recommend the home. Have no worries as am so pleased with how her care is being handled.
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Review of
Sunnymeade
from Trevor M (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have always been very happy with the care Mum has received at Sunnymeade and would thoroughly recommend to anyone.
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Review of
Sunnymeade
from Liz H (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our mother is settled and happy. Her accommodation is clean and well-presented. The staff are friendly and helpful - always welcoming when family visit.
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