Care Homes Owned by Agincare Homes Holdings Ltd in Gloucestershire

Great staff always friendly. My aunt always speaks highly of the staff and she does have her favourites! The home puts on a really varied enrichment for the residents something that my aunt really looks forward to.

On the whole I am happy with the day to day my mother receives.

I enjoyed my time at Henlow. The staff were very kind and helpful. I found I had all the facilities I needed, the atmosphere was very friendly, the cooks were excellent! I quickly made friends with the other residents and spent ages having a good natter.

The parent company Agincare are very efficient and easy to deal with.

Mum has been a resident at Henlow for just over 2 years following a series of falls and hospitalisation. She is the most content and relaxed we have seen her for a long time. As we are not local it is reassuring to know she is looked after and well cared for. Any issues or queries we have had have generally been dealt with swiftly and satisfactorily. The care staff we meet are all very friendly and genuinely care about the residents. Mum particularly likes the animal visits and petting the dogs as well as the canal trips.

Mum joined Henlow Court during February 2026, first on respite care followed by full time care. The wonderful care team welcomed Mum and helped her settle into the Home's routines. It's small size meant that it was easy to get to know the staff and for them to get to know Mum.

Mum, though hesitate at first now joins in the activities from music, art and gardening. Before moving into Henlow Court Mum was becoming quite isolated so I'm grateful to the staff for encouraging Mum to join in with the other residents and undertaking the hobbies she used to enjoy.

The food is excellent! Mum enjoys all the meals especially the main meal of the day.

Overall, I can say the care and respect Mum is given is excellent. It has given me peace of mind to know that she is well looked after and I no longer have to worry about her safety or loneliness. Instead, I get to be her daughter again rather than her carer.

My dad has been in henlow for over a year and seems really happy he never asks if he can go back home he feels safe and likes the structure of meal times as he has always been a man who has set times for meals I find the staff really friendly and caring sometimes communication gets a bit confusing as there is 4 off us who have power of attorney over dad and not all of us get told things otherwise I find the home very good and would recommend to other people

I am shocked and saddened that since the changeover from OCJ to the new owners, staff have left in droves, no agency staff appear to be covering gaps and just TWO staff were in the whole building on Friday! Gardens are not maintained and new working systems seem inflexible and indifferent to the potential needs of some staff. This new company does NOT appear to be supporting valuable, caring staff, whose loss is tragic for the residents, but more importantly, minimum legal numbers of staff to provide necessary care and supervision are not being met for sure. This will be taken up directly with the quality care commission as I am not satisfied that my mother has the supervision or care she needs any longer, through no fault of the dedicated caring staff that remain.

My friend had a fall resulting in a broken hip, following hospital discharge & time at another care home we managed to get her a place at Rodley. She did not get out of bed at the previous care home. But with encouragement she was able to get out of bed & into a wheel chair. This enabled her to mix with the other residents. As a result of this & the care & support given her mood & health improved greatly. Unfortunatly she had a stroke & was taken to hospital. She returned to Rodley and died peacefully in a home environment

At the beginning of 2026 my uncle had a number of falls, hospital stays and was no longer mobile. The hospital advised him to move to a care home. He was extremely fortunate to then become a resident at Henlow Court where, with their expertise, patience and kindness he has regained his mobility, confidence, and appetite. He is now happily speedy with his 4-wheeled walker and enjoying his love of gardening again, helping to grow tomatoes and tend to flowering plants in the garden. Thank you to all the lovely staff at Henlow Court

Love all the activities that go on there and residents seem very happy whenever I see them .

Both my parents have been at The Coombs for 12 months now. They are very well looked after and very settled . The home itself is homely and clean with lovely home cooked food. Residents have varied activities most days, visiting performers and go out on trips . When I have needed to raise small issues I have been listened to and they have been addressed quickly. More recently, The Coombs has a different care provider and new manager and it is being extremely well run. Staff are welcoming and appear relaxed and happy and there is just the best atmosphere amongst the residents. I particularly love the fact that everyone is mixed together and nobody is segregated . I thoroughly recommend The Coombs . All the staff are so kind to the residents and take fantastic care of them .

The new manageress has made some very good improvements in the care home. It is clean and pleasant, the grounds have been tidied and the rubbish removed. Any complaints or suggestions are listened to and acted upon promptly. Many of the problems have been solved and we are made to feel respected and listened to. The result is a happier place to be where it feels that you are being respected as a human being and your views are important. Keep up the improvements, and all will continue to improve.

Henlow Court.

My wife has been resident at the Coombs since the beginning of June and from the start has been very much at home, this in turn makes life better for me knowing that I have no concerns about her well being. I couldn't feel happier about our situation as the quality of our lifes has increased greatly.

During July my Aunty underwent an operation at GRH and staff at the Care Home (Rodley House) assisted her with all i.e. transport, personal care, medications, communications with family and aftercare after a swift turn around back after her operation - this no doubt created a positive result in her returning back to health. Thankyou to all at Rodley House a very good, kind, supportive care home,

I can't believe that I am actually able to be here . It's my safe place

My dad was in hospital after having a dvt. That led to his leg being amputated through the knee, he was catching infection after infections, I thought he might never leave hospital. The Coombs accepted him and he arrived a few weeks before xmas, he had very little and they got him some essentials for xmas and welcomed him. He was thier for 18 months under the best care.

We come to visit our friend Margaret and she is so happy here. It's lovely to see her settled. She is, eating well, which she wasn't before. She is clean and cared for very well. The staff are always friendly and kind I would highly recommend it here.

Snacks available and tea / coffee