Care Homes Owned by Agincare Homes Holdings Ltd in Gloucestershire

Knowing that he is happy, engaged, and well cared for gives our whole family great peace of mind. We are so grateful to everyone at Henlow Court for the compassion, dedication, and genuine care they show every day. We would highly recommend Henlow Court to anyone looking for a caring and supportive home for a loved one.

The Coombs has gone downhill since it is in new ownership. Less staff. Have to buy own drinking water and tissues etc that were supplied by previous owners, new firm not interested in people only how much they can make out of them. Staff are mainly very caring but there is always an exception who thinks she is in charge and unless she is asked then things will not happen and also permits other residents to steal saying we would eventually get the phone back but this is no help to someone who is paralysed and unable to stop the thefts. Overall it is first about money now not care.

There is such a warm welcoming atmosphere as you enter Paternoster House. All the staff know the residents by name and treat them with the greatest respect. The residents themselves care for one another and try to help by offering a kind word when possible. The activities on offer are varied and great encouragement is given to participate, whilst understanding that some people are happy to just look on. The meals always look appetising, well done to everyone at PN.

Would recommend Henlow to anyone looking for care for their loved ones

Since the company take over at Grevill House there have been a lot of improvements. Personally my father seem happier and more settled. There seems to be more staff, they also seem happier. The staff seem more attentive towards the residence. The cleanliness has also improved. I hope this continues to get better in future. The management team seem more motivated and driven.

My experience with Paternoster House has been extremely positive. The staff are consistently kind, compassionate and professional, always treating residents with dignity and respect. The home has a warm and welcoming atmosphere, and it is clear that the team genuinely cares about the wellbeing and happiness of everyone living there.

Recently the has been issues with the lift in the home being out of service, this has caused issues for some residents but the staff and whole home has rallied around to support residents.

On occasions i have ate lunch with my friend and the food is always amazing!

Communication with families has been excellent, and we have always felt supported and reassured. The activities, cleanliness, and overall standard of care have all been impressive. Knowing our loved one is safe, comfortable and well looked after gives us real peace of mind.

I would happily recommend Paternoster House to anyone looking for a caring and supportive home for a family member.

My Mum has been a resident of Henlow Court since August 2025. She has settled very well. The carers are really good, the residents enjoy lots of entertainment from the staff and various visiting groups. Christmas was lovely lots of events on, and an amazing Christmas lunch was served. Mum has made lots of friends and enjoys a laugh with the staff. Visitors are made to feel welcome and the staff soon get to know them too.

So yes i would recommend Henlow Court its great!

Dad was having frequent falls and spending the night on the floor. It became clear that he needed to go into care despite his reluctance. Now, whenever we visit him, he tells us we made the right decision, and he is very happy at Henlow Court. He says he is well looked after, and he enjoys having a cooked breakfast every day. We chose this home after visiting and seeing how clean and well looked after it was. The staff we talked to were helpful and friendly. The manager showed us around and explained everything thoroughly, so we had no qualms in placing Dad there.

The most important thing is that my mum is happy there .

My friend was admitted into Henlow Court in 2022 and very quickly became part of the furniture. He passed seat in February but was treated with dignity and respect till the very end. I was also accommodated with staying with my friend in his last few days and the staff could not do enough-offering me meals, drinks etc. Until his last weeks, my friend lived a fulfilled life, enjoying endless banter with staff members and residents alike, enjoyed his food and activities. I cannot recommend Henlow enough to those looking for a care home for their family members etc

I will reiterate that the majority of the staff are lovely, very caring and welcoming; they make you feel that the nursing home is a large family.

My gran moved into Henlow Court in August of this year. She has settled well and made some nice friends. It's a lovely care home with great carers. There are lots of activities for the residents including animal visits which gran loves. It's such a comfort to know my gran is only a few minutes away and still able to be close to family and friends whilst receiving the excellent care she now requires. It's a very warm and welcoming care home that's a pleasure to visit as a family member of a resident. The carers and staff are friendly and chatty which just adds to the warm feel of the place. Henlow court has a lot to offer and I would certainly recommend it to anyone considering a care home for a loved one.

My mum has been at Windsor Street for over 7 years. She moved up to nursing 6 months ago. The staff/carers are very caring, gentle and kind and ensure all her needs are met. It is like a second family. I would recommend this home and I trust them with the care of my mum.

My mother has just passed away at Paternoster after over six years of living there. I can honestly say I have never ever regretted putting her there, she has had six years of being well looked after and loved. The carers and nurses are angels, the admin staff efficient and kind. I would recommend it as a caring, fun, homely place to put your loved ones. Thank you Paternoster.

At a very traumatic time in my life I found the staff extremely professional and competent when looking after my husband with dementia after a stay in hospital. They were supportive to me when I was worried and upset by the situation. They were kind and understanding with my husband. I felt he was in very good care.

The care my mother in law receives is great, the staff are so lovely. Grevill House is well kept, very clean and tidy.

My dear sister sadly passed away at Paternoster on 2nd August after excellent care since January 2025, the kindness & dignity shown by every member of staff associated with her was second to none, we spent every day of her last week by her side and the staff couldn't have been kinder they certainly made what was a dreadful time for us more bearable with plenty of comfort, tea etc, we couldn't have asked for anywhere better for my sister to live out her last days and take comfort in the knowledge she was so happy there..

I can only praise the staff they were very attentive, anything I asked for they were there for me nothign seem to be to much to ask. Day and night staff were excellent for my needs. Cleanliness of room was also excellent, food was very good. Only thing wrong was physio they seemed to want me out as soon as I got there, helped for two weeks then nothing else for the last two weeks.

My husband was admitted here over 6 weeks ago. The overall experience regarding staff and hospitality has been excellent and I would definitley recommend them all! I can't thank them enough.

From the moment my mother arrived at Paternoster House in January this year through to her sad passing in August, each and every staff member has excelled in their own particular role.

Be they front-facing within the reception, daily carers, senior nurses, cleaners, kitchen or maintenance staff, their warmth, genuine kindness, humility and love is apparent throughout the entire house-hold; therein absolute peace of mind that mum was always in the best possible professional and loving care.

Outstanding in all respects.

Thank you so very very much.