Care Homes Owned by Agincare Homes Holdings Ltd in Kent

On the whole Mum likes it there, she seems happy to return when I take her back. Never heard her say she doesn't want to go back in. I find the older carers, that have been there for a long time, treat Mum like family & all seem to take care of her, as she's been there for many years. They have fun with her but respect her privacy & know how to ask Mum to do things, rather than boss her, she doesn't like that. They get her to join in most activities, Mum is always laughing & joking, so that speaks volumes.

My mother who has dementia and has lost all capacity moved into RCH just over a month ago. i could not be more impressed! the care is second to none. Although mum 'lives in the moment' she is now having a good quality of life. She has company, caring staff, great meals with lots of treats, her nutrition has improved no-end. She is stimulated with activities, kept clean and has a structure to her day, my mind is now at peace knowing mum is safe and well cared for in this fantastic home.

The manageress of Robert Bean Lodge in Rochester, runs a very good home. There is a calm, pleasant atmosphere, helpful + good natured staff. The residents all seem content + the activity staff really improve the quaity of time for the resident sin a very beneficial way. The office staff member is very helpful, polite + diplomatic + well organised. The manageress takes a keen interest in a comfortable + very friendly manner to all her residents + even to their family + friends. Lovely.

I didn't want Mum in a care home, but after looking after her for more than 10 years I needed help. I felt guilty doing so but the staff didn't just see Mum, they saw I needed reassurance. The staff are outstanding in what is a hard and mentally taxing job. The home is clean, bright and cheerful. Security is also in place, activities, trips, etc all being done to make life worth living and enjoyable. A great care home made even better by all the wonderful staff.

All the staff are so lovely and help full.

Mum has been in Victory for a 6 week assessment. It has become very clear that she needs residential care now as her dementia has progressed. Victory management and staff have been excellent. Mum is very happy here. Other care homes have parks, cafe, cinema etc, but Victory does not. However, they do get the fundamentals right. They provide a safe environment, and good 24 hour care. The activity coordinators try very hard to create an interesting and active environment for the residents.

I urgently needed to find a care home for my mum who has Alzheimer's for 2 weeks respite. I was finding the whole process daunting as I haven't had to do this before but the staff were amazing and made everything so much easier to handle. The care home was welcoming,clean and tidy with loads of room to roam around and gardens to sit out in depending on her mood. She was looked after and cared for and made to feel safe by everyone and I couldn't of asked for more.

Advised that Mum had a hacking cough - Paramedics were called but decided Mum required antibiotics rather than hospitalisation - collected them and delivered and staff looked after Mum administering medication etc.

The Admiralty Care Home is a geat example of how a care home should be. It is welcoming, clean, tidy, well provisioned and has a dedicated team to ensure that Mum is looked after. The only slightly negative comments are that the general temperature in the home and in mum's room in particular is too high and the introduction of the lift code was unfortuante (although necessary) for those like Mum whose movement is a bit more restricted. Overall myself and the family are very pleased with the care Mum is receiving although she is taking a while to fully settle. Keep up the good work!

I cannot recommend this home highly enough. The staff are incredibly attentive and respect my mother-in-law's routine, from early morning showers to ensuring her laundry is done same-day. She feels well-fed, safe, and truly cared for. After a poor experience elsewhere, seeing her happy, well-groomed, and out of her room doing activities like coloring is a huge relief. It's a wonderful, professional environment where she is finally being treated with the dignity she deserves.

She is very happy there and safe and well looked after. The team attend to her every need , she eats good nutritious food, and is kept busy and entertained with the activities. The staff are extremely caring and accommodating, they all display excellent knowledge about their residents and are empathetic and attentive. I feel that I can relax knowing that my sister is being well looked after. The manager, the team and the home itself are all 5 star.

My mum has been in R.C.H almost 1 year and has flourished there. The staff looked after her well and Mum has a laugh and joke most days, especially with a couple of staff in particular and the manager. Mum is a 'people's person' and is happiest amongst them. The warm, caring atmosphere of R.C.H is perfect. The staff treat Mum with care and respect. Mum enjoys the activities regularly put on and absolutely loves painting and colouring and the music and singing when they have people come in to entertain them. Mum always kept a warm/clean home and she regularly tells me how hard the staff at R.C.H work and how clean they keep it. The food is very good and is enjoyed by Mum.

My relative is very settled in the care home, the staff are very friendly and take the time to speak to him when they enter his room. Staff take the time to get to know the residents and their families and they look after the residents.

We feel very grateful for Mum to have moved here. Mum was made to feel very welcome as soon as she arrived at reception. All the staff are extremely friendly and supportive. Everyone we met on that first day were exceptionally helpful and welcoming - whether it was the Management Team, Admin & Reception Team, Care Team, Building Maintenance Team, Activities Team or Housekeeping Team. Mum's room was scrupulously clean and is very cosy, so she already feels "at home". On Mum's first evening, the Deputy Manager was extremely thoughtful as she kindly emailed a photo of Mum laughing. We can't tell you how appreciative we were and how reassuring that was knowing that Mum was happy. The empathic sensitivity of the staff we have met so far is very clear. This has helped enormously for enabling Mum to adapt seamlessly to her new surroundings. With huge thanks to everyone. .

We really felt Mum was surrounded by love.

Thankyou all for everything, much appreciated and so grateful for all your support.

Staff were tremendously kind with my mother. Entertainment was throughtful. Overall very impressed.

We are very lucky that she has a place with you.

Recently mum took to her bed and was under end of life care. The care and attention given by staff was exceptional, some giving up part of their break time to sit with her. Incredible!

Sadly she passed away last week but the care and love that mum was given by the staff was very evident and we could not have asked for more.