Agincare Homes Holdings Ltd in Kent | 3 Care Homes

Review of
Victory Care Home
from Pamela E (Wife of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no longer

with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.
My husband 12/4/43 - 16/7/25

Reply from Theresa Ward, Manager at Victory Care Home

Many thanks for taking the time to leave us a review and for your lovely comments about our home and team - it was our privilege to care for your husband and welcome you to our home and become part of our Victory family. We are really sorry for your loss and we hope we made your husband's last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review of
Admiralty Care Home
from L S (Wife of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

My wife has been a resident at Admiralty care home in Wigmore Gillingham for more than three and a half years and I visit her almost every day. I find the staff to be very friendly and caring and they greet me in a most welcoming way. The management team is approachable and reactive when required. In

addition, there is a good range of stimulating social interaction. The home is fragrant and clean and parking is an acceptable part of the overall package.

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Review of
Rochester Care Home
from Raymond S (Friend of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

A well run friendly home. Helpful staff.

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Review of
Victory Care Home
from J E (Son of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience

We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You are

always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your dad, a true gentleman. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with the staff. Your dad is dearly missed at Victory Care Home. Thank you once again for your lovely comments.

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Review of
Admiralty Care Home
from Anne B (Daughter of Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

My mother 98 had been in Admiralty since November 2024 after suffering from Dementia and having had a slight stroke when it became impossible for her to live independently. From day one she settled in and this was due to the care that she received from the lovely carers and the home Manager. The home

has gone through a complete renovation and provided a lovely upgraded environment for the residents. Majority of the residents eat an excellent lunch in the dinning room everyday cooked fresh by the kitchen team, who are so obliging to individual needs. Then various activities are provided daily which I must say I've joined in numerous times and are great fun and give the residents pleasure.to take part if they wish. The care team in mums case were absolutely amazing they actually loved her and she them the bond she had formed with them for me as her daughter was so appreciated to know they took care of her as I wanted her to be cared for and I visited her every day.

Reply from Ana Ivascu, home manager at Admiralty Care Home

Thank you so much for your positive review of our care home! We are thrilled to hear that you had a wonderful experience. Our team works hard to create a warm and welcoming environment for all our residents, and its gratifying to know that our efforts are recognized.Your kind words about the staff and the activities we offer are greatly appreciated. We strive to make a difference in the lives of those we care for, and your feedback encourages us to continue our commitment to excellence. If there's anything more we can do to enhance the experience of our residents or if you have further suggestions, please don't hesitate to let us know.

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Review of
Rochester Care Home
from Linda B (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

My mother spent the last 6 months of her life here. The family couldn't have been happier with the care provided. The food was fantastic, including a homemade cake on her birthday, and there were plenty of activities for the residents.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thankyou for your review. We loved having mum with us and we will miss her dearly.

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Review of
Victory Care Home
from D M (Friend of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words and review. We always encourage visitors. Our residents love seeing their friends and family, including grandchildren and family pets.

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Review of
Rochester Care Home
from G M (Friend of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

My friend is well cared for by thoughtful, friendly, sincere staff. The provision of stimulating activities is excellent; residents are encouraged to try things, but not forced. I have experienced a therapy dog visit, a quiz, singing, colouring and several other art/craft activities. It is a happy place.

Kept beautifully clean, tidy and safe. The lounge is a fairly spacious, light and airy room for residents to socialise (where I meet up with my friend) and my friend's private room is a lovely, quiet, personal space.

Reply from Irene Kinslow, Manager at Rochester Care Home

I will ensure all staff will be aware of this compliment and thank you for taking the time to write a review of our home, it is much appreciated.

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Review of
Victory Care Home
from D W (Friend of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My friend seems very happy when I came to see her. Care staff often take her for walks. She seems really settled and Victory has a warm, welcoming atmosphere. She seems to have a close bond with the office manager as well as some of the other staff.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words.I will ensure that our office manager is aware of your review.

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Review of
Rochester Care Home
from Emma G (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Our mum was admitted to rochester care home after a short stay at another home which wasn't meeting her needs and she was deteriorating very quickly. Rochester care home assessed mum and said they could meet her needs and they are most definitely meeting her needs.. Since mum has been admitted to rochester

care home she is like a new woman. My brother and I were worried she wouldn't see the rest of the year in the last place. But by some miracle they've got our mum socialising making new friends and joining in the activities. As a family we are soo happy. And mum herself has said she's much happier and the staff are amazing. I live away from Kent and the staff members make sure I get pictures every week to keep me in the loop. Everyone has been so kind and welcoming

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you so much for this lovely compliment , it is so rewarding when the residents are happy and the families are aware of changes, she has settle in so well. I will ensure all staff of this compliment

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Review of
Victory Care Home
from L H (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the care my father is receiving at Victory Care home. You can really tell the staff care about the residents. The furniture is dated, and canlis dirty. I think better covering choices over material world have been better.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your review of our service. I am please to see that your have scored us high on the majority of the score list. We are currently looking at replacing the armchair in the unit your love one resides on.

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Review of
Victory Care Home
from Christine H (Wife of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff go above and beyond to make sure the residents feel safe. They take the time to get know each individual preferences and needs which made a difference to our family.
The meals are well-balanced and meet the needs. Most importantly, we have peace of mind. Thank you to everyone at Victory Care

Home.

Reply from Theresa Ward, Manager at Victory Care Home

Thank you for your kind words about Victory Care Home. We are thankful for your support with caring for your family member.

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Review of
Rochester Care Home
from C J (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

I have found the whole experience, a positive experience. The staff are always happy to assist with any questions or assistance, my father's care is of a high standard, he is happy, well cared for, meals provided are nutritionally balanced. The staff always keep me informed of any medical appointments.

Activities provided for residents six days a week, everyone going above and beyond.

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Review of
Rochester Care Home
from Peter H (Son of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the way my mother is treated in the home, her needs are met with care and safe support, she is listened to and is happy to talk to the staff. The staff make a fuss of her and are always kind and thoughtful. Although quite deaf she is interested with all the activities the staff

put on her dementia can raise a few problems but they are met with gentle reassurance and support. I am very happy with the home, its residents and staff. Management is always on hand to give guidance.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for your lovely review, I will ensure this compliment is passed on to the team.

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Review of
Rochester Care Home
from Gayna B (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Mum has moved to the home from Hospital after a fall. She has been settled after just a couple of days.
Staff are friendly - all that I have come into contact with have greeted me with a smile and said hello.
Everywhere is clean and plenty of space to move around.
Love the outdoor space too.

I

know that there are activities but I haven't been present when they have been run so not commented. Although I have seen pictures of the residents colouring and having a visit from some animals so presume they are good too.

Reply from Irene Kinslow, Manager at Rochester Care Home

Thank you for you compliment and feedback I will ensure the team are informed. thank you

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Review of
Rochester Care Home
from P Y (Daughter-in-law of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been here doe less than a week and we are so pleased with every aspect of the home.
The manager is very approachable and the home is overall lovely.

Reply from Irene Kinslow, Manager at Rochester Care Home

It is so nice and humbling to hear family's happy with the care their loved ones receives at Rochester, my team are amazing. I am so proud of my team, the dedication and commitment is evident. Thank you for taking the time to acknowledge and review our home.

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Review of
Victory Care Home
from M M (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Victory is becoming like a second home to me. This can only be because of the loving, caring staff, not only the affection given to my mum, but me too.
The staff react to my concerns with effect and communicate with me all outcomes. Putting my mind at ease. Care is given on a personal level and helps

residents to retain a relationship with their loved ones. A special thank you to two members of staff in particular, also another amazing member of staff. Well done to the management team!

Reply from Theresa Ward, Manager at Victory Care Home

Thank you so much for your lovely review. I know the staff will appreciate your kind words. It been a pleasure caring for your mum for the last three years, and hopefully many more years to come.

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Review of
Admiralty Care Home
from A M (Brother of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Overall Admiralty Care home have been good, the daytime staff are very good and have a good rapport with my relative. My relative feeds back that the food is very good and the staff very kind.
On the down side it seems to me that the night staff are not so attentive as when my relative phoned me to

tell me she was not well, we found that they were slow to respond and did so after I phoned twice to get them to action, eventually I had to take matters into my own hands and call an ambulance.
Also I have concerns regarding my relatives personal hygiene and concerns regarding the fact that she has had scabies for several months and that only recently has PPE been put into place.

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for your feedback. We're really glad to hear that you're happy with the daytime team and the rapport they have with your relative, as well as the quality of food. However, we are sorry to hear about the concerns you raised regarding the night staff, personal hygiene, and the situation with scabies. Please know that we take all of these issues seriously. We would appreciate it if you could contact our Customer Care team at customercare@agincare.com, so we can investigate the situation fully and ensure the best care for your relative. Thank you for bringing this to our attention.

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Review of
Admiralty Care Home
from Julia W (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The staff are excellent , friendly and welcoming .
My mother in law receives good care however I think it is a shame she doesn't appear to be wheeled into the communal areas anymore and is always in her room .
I understand that this may be as a result of her not understanding and a reluctance to

be moved but we feel it would enhance her day if she could "
Join in" with some of the activities
I never see her in the photos on the social media site. It is always the same residents

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you for your kind words about the care and team. We appreciate your feedback regarding your mother-in-law's participation in activities. We will look into ways to ensure she is able to join in more, as we want all our residents to feel included. We also make an effort to capture moments with all residents and will ensure a broader representation in future posts. If you have any further suggestions, please don't hesitate to let us know.

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Review of
Admiralty Care Home
from Marion S (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My dad came to care home last year and is in there now and it's a lovely care home and the people working there are amazing and friendly and my dad is so settled there. They love him and make us feel so welcome and he has settled in there really well

Reply from Emily Fraher, Marketing Executive at Admiralty Care Home

Thank you so much for sharing your kind words. We're so glad to hear that your Dad has settled in well and feels at home with us. Our team truly cares about each resident, and it's wonderful to know that their efforts are making a positive impact on your Dad's experience. If you ever need anything or have any questions, we're always here to help.

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Care Homes Owned by Agincare Homes Holdings Ltd in Kent

Agincare Homes Holdings Ltd Locations in Kent (3)

Agincare Homes Holdings Ltd Reviews in Kent (211)

Victory Care Home

Admiralty Care Home

Rochester Care Home

Victory Care Home

Admiralty Care Home

Rochester Care Home

Victory Care Home

Rochester Care Home

Victory Care Home

Rochester Care Home

Victory Care Home

Victory Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Rochester Care Home

Victory Care Home

Admiralty Care Home

Admiralty Care Home

Admiralty Care Home

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