Agincare Homes Holdings Ltd in Kent | 3 Care Homes

Review of
Victory Care Home
from M G (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff were tremendously kind with my mother. Entertainment was throughtful. Overall very impressed.

Reply from Theresa Ward, Manager at Victory Care HomeThank you for your very positive feedback, we are glad that you having a good experience with the care that we provided to your Mother.

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Review of
Admiralty Care Home
from Sandra T (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has settled in wonderfully, the staff are really great with her and are very welcoming with us. The food is varied and mum loves it. Her room is very warm and comfortable. She is being very well looked after.
We are very lucky that she has a place with you.

Reply from Ana Ivascu, home manager at Admiralty Care HomeThank you for your kind review, Sandra! We're thrilled to hear that your mum is settling in so well and that our staff is making both her and your experience welcoming. It's wonderful to know she enjoys the varied meals and is comfortable in her room. We strive to provide the best care, and we're grateful that you feel she's in good hands with us. Your appreciation means a lot to our team!

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Review of
Victory Care Home
from Geraldine S (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

From the moment mum was admitted 5 years ago, as an emergency for her safety, we knew it was right place for her. Communication is paramount when a loved one is in a care home and this is always maintained, any problems easily resolved, by approachable staff, including managers who have listened and

informed us appropriately.
Mum has been looked after by carers who care and she has built up a good rapport with many of them. They endeavour to maintain her privacy and dignity in all interactions with her and she has enjoyed participating in activities. As her dementia progressed the carers have shown understanding and managed her daily activities accordingly. It was evident when we visit that all staff knew who mum was and they showed her affection, which she often returned.
Recently mum took to her bed and was under end of life care. The care and attention given by staff was exceptional, some giving up part of their break time to sit with her. Incredible!

Reply from Theresa Ward, Manager at Victory Care HomeThank you for taking the time to leave us such a lovely review, especially during such a difficult time. It means a great deal to the whole team at Victory Care Home to know that we were able to provide the care and support your mum deserved. It was a privilege to care for her and to support your family. We are deeply sorry for your loss, and we offer our heartfelt condolences to you and your family.

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Review of
Victory Care Home
from V S (Daughter of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

Mum had Dementia and Alzheimers and we had to make the difficult decision to place her in a Care Home as a Safeguarding measure, during lockdown in 2020. She was welcomed to Victory where she quickly settled in.
She had her ups and downs, contracted Covid, had Pneumonia, suffered many falls during

her constant wandering, last year resulting in a broken arm, but the carers were always quick at keeping us informed and up to date with measures they put in place to keep her safe.
Mum had her 90th birthday last year and the staff allowed us to take over their rest room for a few hours to enable the family to have a small party for her, an act we are very grateful for.
Her health deteriorated quite quickly over the last few weeks and we were welcomed at any time, offered drinks and even a meal at times to enable us to spend precious time with mum.
Sadly she passed away last week but the care and love that mum was given by the staff was very evident and we could not have asked for more.

Reply from Theresa Ward, Manager at Victory Care HomeThank you so much for sharing your heartfelt experience with us during what must have been an incredibly difficult time for you and your family. It is humbling to know that our team was able to provide your Mum with the care, dignity, and compassion she deserved in her final days. Your kind words mean so much to us, as we strive to ensure every resident is treated with the utmost respect and that their families feel supported as well. We are truly grateful for your recognition of our team's efforts and their commitment to providing personalized care. Please accept our deepest condolences for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.

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Review of
Victory Care Home
from Elaine D (Friend of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

On visiting my friend, I have been very impressed with the reception I have received, the friendliness of staff. My friend is so happy, which is the most important thing, she feels safe. The activities are to a high standard. My friend looks well looked after. The care given seems to be directed around

what the resident wants, which I think is so important. I know that my friend enjoys the food and the freedom of choice.

Reply from Theresa Ward, Manager at Victory Care HomeThank you for taking the time to share your experience in our home and to hear your positive feedback means a lot to us.

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Review of
Rochester Care Home
from Colin H (Husband of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

I found Rochester Care Home very good. All staff are excellent. The home is very clean/tidy.
The manager is very helpful.

Reply from Irene Kinslow, Manager at Rochester Care HomeThank you for the lovely compliment. We are so pleased your wife has settled in well.

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Review of
Rochester Care Home
from K F (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

It is a difficult thing to make a decision to put your mum into care, but unfortunately sometimes necessary. The manager and staff are wonderful, understanding and attentive to mums needs and take great care in ensuring she is put first. They are an asset to the world of care and I sleep better knowing

my mum is now cared for and safe and my stepdad can rebuild his life and become a husband again not just a carer.

Reply from Irene Kinslow, Manager at Rochester Care HomeThank you for this lovely compliment. We know how difficult this time is for family's it takes time and trust we are so happy Mum has settled in
well with us.

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Review of
Admiralty Care Home
from Kevin U (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always happy and smiling when I visit my mother. They are also very patient with my mother, as she can be difficult at the best of times.
The rooms are clean and tidy, and washing is kept up to date. Staff are on hand to assist or answer any questions regarding the care for my mother.

Overall highly pleased with the care home for my mother.

Reply from Ana Ivascu, home manager at Admiralty Care HomeGood afternoon Mr Kevin
Thank you for your kind review; we are immensely delighted by your feedback. Your kindness has profoundly touched us, and we aspire to perpetuate our commitment to delivering person-centred care to all our residents while ensuring their environments remain clean.

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Review of
Rochester Care Home
from C S (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in this care home for about 5 months. She has always praised the staff for how hard they work and how clean it is. Mum has now settled in well. She did struggle at first, wanting to go home, but with everyone's patience and care, she is far happier now. It appears everyone is kind and

thoughtful to her, but mum has a particular connection with the manager who made her laugh, pulls her leg in humour, and makes her feel special and loved. We are very happy with her care.

Reply from Irene Kinslow, Manager at Rochester Care HomeThank you for this lovely compliment , I will pass this on to the team. Your Mum is such a character and a pleasure to have. It was a difficult transition for her as you said however to see her know settled and happy and witty is lovely.

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Review of
Victory Care Home
from Linda G (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Carehome is easily accesable
All staff are friendly & approchable and my husband is happy with them all as they know him.
Food always looks appealing
Beds are changed regularly as are towels. Hoover & cleaner are always up & down the corridors. Janitor always available if any issues
Tablets always

dospensed

Reply from Theresa Ward, Manager at Victory Care HomeThank you so much for sharing your experience and we are very fortunate to have a very kind and dedicated team who take great pride to have cared for your loved one ensuring that he was supported and treated with dignity and respect.

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Review of
Rochester Care Home
from Ann C (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with the care she is getting. Her room is always clean and tidy, and I am happy with all the activities. The staff are lovely.

Reply from Irene Kinslow, Manager at Rochester Care HomeThank you for taking the time to write a lovely compliment . I will ensure this is passed on to our lovely Team.

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Review of
Victory Care Home
from E N (Friend of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Victory is a very calm environment, my friend and other residents always seem very happy when I visit. Staff are lovely to all the residents. They always make me feel welcome. I enjoy my visits and feel happy when I leave. A really lovely place!

Reply from Theresa Ward, Manager at Victory Care HomeThank you for sharing such a warm and thoughtful review. It's clear the team's dedication left a lasting impression - from the welcoming staff and calm environment. The commitment of our staff shine through, and your gratitude is a true reflection of their hard work. A wonderful testament to the home's caring atmosphere!

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Review of
Admiralty Care Home
from Katie S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

I could not be more thankful for the care my mum receives at admiralty house the staff genuinely care for her and also make me feel looked after as well, the home looks great after it's refurb and great facilities.

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Review of
Victory Care Home
from Pamela E (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I could not have asked for a more dedicated care home for my husband, I had great peace of mind, knowing that he was in a safe place, surrounded by people who cared for him as if he were past of their family. Each and everyone one of you provided exceptional care. Unfortunately my husband is no longer

with us but I know he would want me to thank you from the bottom of my heart for your care, kindness and the love you showed my husband. With heartfelt thanks.
My husband 12/4/43 - 16/7/25

Reply from Theresa Ward, Manager at Victory Care HomeMany thanks for taking the time to leave us a review and for your lovely comments about our home and team - it was our privilege to care for your husband and welcome you to our home and become part of our Victory family. We are really sorry for your loss and we hope we made your husband's last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review of
Admiralty Care Home
from L S (Wife of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident at Admiralty care home in Wigmore Gillingham for more than three and a half years and I visit her almost every day. I find the staff to be very friendly and caring and they greet me in a most welcoming way. The management team is approachable and reactive when required. In

addition, there is a good range of stimulating social interaction. The home is fragrant and clean and parking is an acceptable part of the overall package.

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Review of
Rochester Care Home
from Raymond S (Friend of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

A well run friendly home. Helpful staff.

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Review of
Victory Care Home
from J E (Son of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

We could not praise Victory Care Home enough. The staff and management team have shown exceptional care and compassion towards my dad whilst being in their care and after returning from a short stay in hospital. The home is always clean and the staff go above and beyond to deliver great care. You are

always welcomed with a smile and a hello, and nothing is every too much trouble. As a family we would highly recommend Victory Care Home.

Reply from Theresa Ward, Manager at Victory Care HomeThank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your dad, a true gentleman. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with the staff. Your dad is dearly missed at Victory Care Home. Thank you once again for your lovely comments.

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Review of
Admiralty Care Home
from Anne B (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

My mother 98 had been in Admiralty since November 2024 after suffering from Dementia and having had a slight stroke when it became impossible for her to live independently. From day one she settled in and this was due to the care that she received from the lovely carers and the home Manager. The home

has gone through a complete renovation and provided a lovely upgraded environment for the residents. Majority of the residents eat an excellent lunch in the dinning room everyday cooked fresh by the kitchen team, who are so obliging to individual needs. Then various activities are provided daily which I must say I've joined in numerous times and are great fun and give the residents pleasure.to take part if they wish. The care team in mums case were absolutely amazing they actually loved her and she them the bond she had formed with them for me as her daughter was so appreciated to know they took care of her as I wanted her to be cared for and I visited her every day.

Reply from Ana Ivascu, home manager at Admiralty Care HomeThank you so much for your positive review of our care home! We are thrilled to hear that you had a wonderful experience. Our team works hard to create a warm and welcoming environment for all our residents, and its gratifying to know that our efforts are recognized.Your kind words about the staff and the activities we offer are greatly appreciated. We strive to make a difference in the lives of those we care for, and your feedback encourages us to continue our commitment to excellence. If there's anything more we can do to enhance the experience of our residents or if you have further suggestions, please don't hesitate to let us know.

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Review of
Rochester Care Home
from Linda B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

My mother spent the last 6 months of her life here. The family couldn't have been happier with the care provided. The food was fantastic, including a homemade cake on her birthday, and there were plenty of activities for the residents.

Reply from Irene Kinslow, Manager at Rochester Care HomeThankyou for your review. We loved having mum with us and we will miss her dearly.

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Review of
Victory Care Home
from D M (Friend of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting a friend for 2 yrs now and are very impressed with care he is receiving. The staff are excellant and the home generates a happy place. Visitors are always welcome.

Reply from Theresa Ward, Manager at Victory Care HomeThank you for your kind words and review. We always encourage visitors. Our residents love seeing their friends and family, including grandchildren and family pets.

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Care Homes Owned by Agincare Homes Holdings Ltd in Kent

Agincare Homes Holdings Ltd Locations in Kent (3)

Agincare Homes Holdings Ltd Reviews in Kent (221)

Victory Care Home

Admiralty Care Home

Victory Care Home

Victory Care Home

Victory Care Home

Rochester Care Home

Rochester Care Home

Admiralty Care Home

Rochester Care Home

Victory Care Home

Rochester Care Home

Victory Care Home

Admiralty Care Home

Victory Care Home

Admiralty Care Home

Rochester Care Home

Victory Care Home

Admiralty Care Home

Rochester Care Home

Victory Care Home

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