Care Homes Owned by Agincare Homes Holdings Ltd in South Yorkshire

I cannot thank the team enough for the care, kindness, and dignity they showed my nan during her time here. From the moment she arrived, it was clear that this isn't just a care home - it's a place where residents are truly valued and treated like family.

The staff went above and beyond every single day, always taking the time to chat with her, make her comfortable, and ensure she felt safe and supported. Their compassion during her final days meant everything to us as a family, and we will never forget the warmth and respect they showed.

The home itself is always clean, welcoming, and calm, and it gave us real peace of mind knowing she was in such good hands.

Thank you for everything you did for my nan - we are so grateful.

The home took excellent care of my mum who was well looked after in her final weeks. I had reservations about putting mum into care but I needn't have worried. She was happy in there and that meant I could rest knowing she was well cared for. The staff were amazing

Last month our dad Bernard was put on end of life care and sadly passed away, after been here for over 2 years. Even on his end of life care he still thanked the staff for caring for him in his final days, on entered his room he would always welcome them with a lovely smile you could tell with his reaction to the staff that he really loved them and they also cared for him a great deal. The staff could not have done any more to help us.It was a really hard time for everyone but the staff still managed to bring us sandwiches and drinks to keep us going, and on his passing they were fantastic. On the day of my dads funeral we left from the care home and a lot of the staff came out to see him leave which we will never forget it really meant a lot. The kitchen staff even made us loads of trifle for my dads family as he loved their trifle. Keep the good work up your staff are a credit to you Thankyou so much for your great care and making our dad happy love Bernard's daughters.

More than satisfied with the service, care and attention received by all members of staff.

Possessions went missing - clothes, shoes, spectacles. Appalling care. Appalling management.

The carers are good and always willing to help if you go to see them with questions or queries.

However, they are so busy that sometimes things get overlooked or forgotten. By way of example a shoe and pair of slippers have been missing for over a week. Despite reminders and the carers saying they have looked for them, they have not turned up.

To guard against other residents going in the room we have asked for it to be locked but this doesn't happen some of the time.

However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.

My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.

Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.

My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.

My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.

Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.

Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.

Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.

Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!

Everyone was cheerful and very kind always having time to chat with caring.

We are very happy with Noton Lees and the support, love and care Dad has received.

The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.

Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.

Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.