Care Home Owned by Agincare Homes Holdings Ltd in South Yorkshire

reaction to the staff that he really loved them and they also cared for him a great deal. The staff could not have done any more to help us.It was a really hard time for everyone but the staff still managed to bring us sandwiches and drinks to keep us going, and on his passing they were fantastic. On the day of my dads funeral we left from the care home and a lot of the staff came out to see him leave which we will never forget it really meant a lot. The kitchen staff even made us loads of trifle for my dads family as he loved their trifle. Keep the good work up your staff are a credit to you Thankyou so much for your great care and making our dad happy love Bernard's daughters.

was served from a plastic jug and a sandwich and few crisps were given by a care assistant not wearing gloves/hygiene protection, other staff sat and chattered rather than interacting with residents. The dining room consisted of a couple of tables which were never set with clothes, crockery, cutlery so not giving a visual clue/context to those with dementia. A resident may be taken to sit at a table, but often food was taken to where they were sitting, so there was no sense of occasion or routine. It was undignified and lacked care or thought for the residents. The tv was always blaring.
Possessions went missing - clothes, shoes, spectacles. Appalling care. Appalling management.

have looked for them, they have not turned up.

To guard against other residents going in the room we have asked for it to be locked but this doesn't happen some of the time.

he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.

to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.

you to everyone for making mum so happy.

with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.

with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.

only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten.
Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.

him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.

stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.

relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind.
Everyone was cheerful and very kind always having time to chat with caring.

change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.

up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.

always to our satisfaction.
When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in.
The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting.
They are friendly and always have time for a chat even though they are usually busy and the tea flows freely.
We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.

looking after him so well.