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Care Home Owned by Pearlcare in Cheshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pearlcare in Cheshire

Only the locations & reviews in Cheshire for Pearlcare are showing below.

View the details of all 18 locations (with 782 reviews) owned by Pearlcare

Pearlcare Locations in Cheshire (1)

 - Browse 1 Care Home owned by Pearlcare in Cheshire
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The Laurels
Canal Road, Congleton CW12 3AP 
9.8 32 reviews
The Laurels, Congleton, Cheshire
"Thank you for looking after Mum so well. It's been a difficult month after the loss of Dad on New Year's Eve. The staff have been…"   Read all 32 reviews
  • from £900 / week
  • 36 Rooms
Location Type Care Home

The Laurels is a converted nineteenth century building set in secluded surroundings, which has been the focus of much investment and remodernisation in order to make the most of its potential for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Pearlcare Reviews in Cheshire (32)

9.3

Pearlcare has a Group Review Score of 9.3 (9.320) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pearlcare must have a Review Score.

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Review of

The Laurels

from Gill H (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after Mum so well. It's been a difficult month after the loss of Dad on New Year's Eve.
The staff have been wonderful and supported Mum so well with such life changing events.
Thank you for attending the funeral this ment alot to Mum, my Sister and myself.
I love the activities
they offer which keep the residents motivated and the days interesting.
We truly do thank you for the care and safe keeping of Mum...Thank you !! X
Reply from Michele Jackson, Manager at The LaurelsThank Gill for your kind words, and entrusting them in to the care of The Laurels - even though we only had a short time looking after your Dad it was a privilege to care for him, and ongoing care of your mum. Thank you again from all at the Laurels.
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Review of

The Laurels

from Pauline R (Friend of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be expecticely helpful and friendly. Nothing to much trouble. Always activities going on, food a high standard. The residents are happy and always have a smile. I would highly recommend the home to friends and family. Keep up the fab work.
Reply from Michele Jackson, Manager at The LaurelsThanks for the lovely review, from all at The Laurels. Your feedback is valued to the team and Pearlcare
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Review of

The Laurels

from Audrey W (Resident) assisted by family/friend published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at The Laurels for almost 8 months. The carers are all lovely and have a good laugh with me. I am very creative and enjoy the activities and entertainment that we take part in every day! The food is very nice and I love the variety of food we are given. I am grateful to be here around lovely
people.
Reply from Michele Jackson, Manager at The LaurelsThank you for the lovely comments- these are much appreciated from all At the laurels
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Review of

The Laurels

from Jean M (Wife of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to everyone at The Laurels for the incredible care they provided for my husband. From the very first day, the staff made him feel comfortable, respected, and truly valued. Their kindness, patience, and professionalism were evident in everything they did - from the attentive medical
care to the small, thoughtful gestures that made such a difference each day.
The home itself has a warm, welcoming atmosphere and is always clean and well-maintained. The caregivers went above and beyond to make sure my husband's needs were met, and they treated him with such dignity and compassion. It gave me great peace of mind knowing he was surrounded by people who genuinely cared about his well-being.
I can't thank the team at The Laurels enough for the love and support they showed both to my husband and to our family. They turned what could have been a difficult time into one filled with comfort, trust, and kindness. I would highly recommend them to anyone.
Reply from Michele Jackson, Manager at The LaurelsThank Jean, it was a pleasure supporting your husband.
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Review of

The Laurels

from Deborah M (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels have gone beyond excellent to look and care for my 94 year old mother. After living independently to sadly having frequent falls and needed to be cared for, made her quite anxious and 'difficult'. The staff have treated her with compassion and patience whilst trying to alleviate all of her
concerns. They kept me upto date with any medical or general concerns either by a telephone call or personal when I called to visit my mother.
I would highly recommned this care home and congratulate all the staff, the catering team for excellent meals, the housekeeping for keeping my mums clothes washed and her bedroom tidy, the activites team for providing entertainment and giving individual care (painting her nails) the admin team for keeping me informed of any discussions with the doctors and change of medication and lastly but not leastly the caring team. They are always available to discuss and nothing was too much trouble.
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Review of

The Laurels

from J S (Husband of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visited my wife I was treated with respect and kindness, my wife and myself could not find any reason to complain about the treatment she received, overall I would recommend The Laurels to anyone thinking of placing a relative in this placement, well done to staff and management. Thank
you.
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Review of

The Laurels

from Pauline A (Daughter of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels was offered as one of several choices for respite care. It was hard to acknowledge but with advancing dementia the decision had to be made and was right for Mum. The staff at The Laurels work so hard to ensure that she is loved and cared for so brilliantly well. They are quick to respond
to her changing needs, to enlist help from community nurses and specialist teams as required to keep her well. The food is home-cooked with a wonderful aroma greeting you at the door! Daily activities offer great variety and entertainment, posted on social media for families to see! Today was flower arranging. They say a picture paints a thousand words. Seeing a photo of Mum enjoying herself, a wonderful glimpse beyond the dementia of our very dear mum! Reassured Mum is settled, safe and well cared for, enables us to be daughters once again, the opportunity to take her out, to really enjoy being with Mum, making precious memories for the future!
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Review of

The Laurels

from E V (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, my dad absolutely loves being there. All the staff are so friendly and caring. I couldn't be more happy with The Laurels! Everyone always has a smile on there face, he is so well cared for which all I ever want.
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Review of

The Laurels

from Sheila G (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this fabulous nursing/care home, especially to families who are starting to search for a place for a relative which we know can be taunting and very emotional. My mum has been here a year. The care is superb from everyone who works here they are kind caring and have very good quality
nursing care it is like a big family who also take care of us and there are always activities. Trips out when the better weather arrives. The food smells delicious when you walk through the front door nothing is too much trouble and it is a happy place to be.
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Review of

The Laurels

from A S (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found all the staff to be caring, professional, approachable and kind. Our wishes have always been accommodated and they know Mum on a personal level. During a recent period of ill health, Mum was cared for with great sensitivity and she has recovered well.
Reply from Michele Jackson, Manager at The LaurelsThank you for your very kind words, your feedback is valued by all of our team.
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Review of

The Laurels

from Linda N (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so very grateful to the staff at the Laurels for being so welcoming and caring with Mum and Dad and supportive to us all as a family.
There is a positive environment and great atmosphere for encouraging clients to participate in activities both inside and outside the home, in the gardens and
local community. Activities encompassing; church services, indoor sports activities, baking and arts and crafts. Going out for coffee and cakes plus visits to pubs and rickshaw rides to Glebe farm.
There's also time for rest when the residents need it.
There is good access to arranging services such as District Nurse, medications and continence aids with the stress being removed from the family.
The food is good quality and home cooked with plenty of drinks and snacks. The home is clean, tidy and well-maintained.
The staff are dedicated, professional and compassionate. It is home from home for our parents which is very reassuring for us to see Mum and Dad happy together.
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Review of

The Laurels

from Jennifer B (Sister of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home isn't easy however The Laurels has suited my brother he has his own room, with toilet and washing faculties. The room is pleasant overlooking the garden. Has his own TV so can watch what he wants. Meals can be taken in his own room however the dining room has small tables up to
four sitting which makes it easy to talk to each other. Drinks and snacks are given throughout the day. The staff are all very pleasant and take the time to sit and talk to the residents. They have a TV in the lounge area plus throughout the week they do activities which they encourage the residents to play a part in. If a resident is able to go out the staff takes them out for coffee and cake which makes all the difference. There is a garden so that residents can sit in and enjoy the warmer weather. A Doctor comes weekly to check that each resident's needs are met, and a hairdresser, optician and chiropody also come to the home. The home is very welcoming.
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Review of

The Laurels

from V M (Resident) assisted by family/friend published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at The Laurels. I'm well looked after and most of the staff are lovely and very kind.
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Review of

The Laurels

from J G (Power of Attorney of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We found The Laurels very homely and we were always welcomed as visitors. The home is well cared for as are the residents. The residents are very well catered for with meals and regular snacks and drinks. The staff are great and many of them have been happy working there for a good time so no quick
turnover of staff. They know the residents well and appear to be very fond of them. We have been very pleased with the standard of care given and would recommend The Laurels.
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Review of

The Laurels

from Barry B (Son of Resident) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. Well-maintained rooms and communal areas. Plenty of activities to stimulate the residents. Communication between staff and other members of staff and relatives can sometimes be a problem.
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Review of

The Laurels

from A M (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My elderly mother became a resident of The Laurels in November 2022. She was 89 and suffering with Dementia. As far as myself and the family were concerned her needs were adequately being met and we were given no reason to believe otherwise. There was an incident in the early hours one morning which
resulted in an ambulance taking her to A&E. Eventually she was seen by a Doctor who deemed her fit to return to The Laurels. The Laurels refused to accept her back and evicted her rendering a vulnerable elderly lady homeless. No assessments, no notice, and no coat or shoes. Disgusting!
Reply from Michele Jackson, Manager at The LaurelsA&E did not contact the home to allow for a review/handover or to discuss the incident Friday 24th February. A CPN was supposed to phone the home to give adequate handover to allow for safety measures to be put in place before return. No opportunity was given for the home to ensure we could meet the resident’s needs.
At that moment as stated above, as home was contacting professionals Safeguarding, Social Services and Mental Health Team to support the home with the above. We advised that family take the resident back to A&E until this was sorted, family decided to remove the resident from a safe environment.
Not the case, the home would have welcomed the resident back had the appropriate measures to ensure safety been put into place by the above responsible professionals.
Daughter attended home on Friday 24th February @ 16:45pm – 17:00pm and collected some of the resident’s clothing and medication. Daughter attended home again on Saturday 25th February and collected shoes, clothing and walking stick.
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Review of

The Laurels

from Paul C (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They were always very caring and attentive to my mum. I just wish Mum had stayed there full-time. Her well-being improved whilst Mum was at Laurels. Also, Mum was singing hymns and playing Bingo.
I thank you for the support you also gave me, and I always knew Mum was safe with you.
Reply from Michele Jackson, Manager at The LaurelsThank you for allowing the home to care for your mother here at The Laurels; it was a pleasure. Thank you for the support of the home and the donations we recently received for the resident's comfort fund.
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Review of

The Laurels

from P B (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad passed away in December 2020, my mum was on her own in Middlewich. I was travelling down 3 times a day, with her memory loss, she wasn't taking her meds, not eating, leaving the front door unlocked and having falls etc. I knew the Laurels was great and knew a few people there. Since then,
Mum became a full-time resident. The difference now in her health, with eating properly, in a safe and friendly environment is good. She loves being there and she knows she's safe. The staff at the Laurels have worked hard to get Mum to where she is. I feel happy and thank you all.
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Review of

The Laurels

from Jennifer L (Daughter-in-law of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law came into The Laurels a few months ago. She has settled really well and we are very impressed with the standard of care she receives. The staff are very friendly and the home is cosy and welcoming. My husband and I feel that there has been a real improvement in her overall well-being.
Thank you for the support you give in what must have been a very difficult time in the care sector.
Reply from Michele Jackson, Manager at The LaurelsThank you for the lovely comments and feedback, this helps me and my team to ensure we are delivering high standards of care, and continue to improve.
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Review of

The Laurels

from Deb C (Daughter of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels has extremely caring, communicative and approachable staff. Always a great atmosphere in the communal areas, lots of chatter and laughter, helped I'm sure, by the well-stocked hot drinks and snack trolley! There are quiet areas too if preferred. Plenty of activities, themed parties such
as Halloween, bonfire night etc Health problems are dealt with swiftly, family members are updated regularly. During the lockdown post-Christmas ‘21, regular video calls have been made available and we see photos of loved ones too, taken during activities or weekly pamper days! Food looks good and home-cooked. Nice to know that Mum is happy and living in a care home where care, dignity, compassion, fun, safety and security are paramount. Thank you.
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