Care Home Owned by Pearlcare in Hampshire

of staffwho really stand out, and have a great repor with mum. I would recommend Heatherside to anyone.

in the centre, and the wheelchairs in and out of the bus but the driver was also fab. The staff really go over and above to improve the quality of life for the residents and it was such a joy to see the beaming faces.

how to effectively communicate with mum and I couldn't have asked for a smoother settling in than we have had. Every time I ask her if she's happy, the smile and "ooo yes" tells me everything I need to know. My mum looks lighter and brighter in such a short space of time and knowing how well she's being cared for has truly given me such a sense of relief.

despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.

attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.

team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.

you. Nothing is too much trouble.
The manager is an incredible lady!
Thank you so much HEATHERSIDE for EVERYTHING.

she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.

also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.

sit out when it’s warmer. You couldn’t wish for a lovelier home.

use daily.
All her care needs are met (although I do top up her fruit but I suspect that's because she doesn't think to ask for more).
It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.

her in entertainment. All residents appear to be happy.

friendly and sociable atmosphere at Heatherside, most of the residents can usually be found in the light and airy open-plan lounge area where they can get involved in organised activities, listen to music or often just chat together.

to five days minimum.