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Care Home Owned by Pearlcare in Hampshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pearlcare in Hampshire

Only the locations & reviews in Hampshire for Pearlcare are showing below.

View the details of all 18 locations (with 782 reviews) owned by Pearlcare

Pearlcare Locations in Hampshire (1)

 - Browse 1 Care Home owned by Pearlcare in Hampshire
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Heatherside Rest Home
Scures Hill, Nately Scures, Hook RG27 9JR 
9.7 54 reviews
Heatherside Rest Home, Hook, Hampshire
"My lovely mum has been living at Heatherside since 2021. While Mum's support needs have increased significantly due to her dementia, one…"   Read all 54 reviews
  • from £1,650 / week
  • 34 Rooms
Location Type Care Home

Heatherside is located in the scenic Hampshire countryside, within two acres of well-kept gardens, while offering homely comforts and a versatile daily lifestyle. The team discuss preferences with ... Read more about Heatherside Rest Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Pearlcare Reviews in Hampshire (54)

9.3

Pearlcare has a Group Review Score of 9.3 (9.320) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pearlcare must have a Review Score.

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Review of

Heatherside Rest Home

from Claire M (Daughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A warm friendly and caring environment for my father to live in. A home from home feel .
The staff are committed to providing tailored care to meet the needs of the resident and are always available or for feedback/updates.
Lovely grounds and garden well maintained which is fantastic when visiting.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your lovely words. we really do pride ourselves in offering a home from home experience here at Heatherside. We are glad you enjoy the gardens :-)
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Review of

Heatherside Rest Home

from Natasha R (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum has been living at Heatherside since 2021. While Mum's support needs have increased significantly due to her dementia, one thing has always remained consistent: she feels like she's "just on holiday" and always has lovely things to say about the staff.
The rear gardens are beautiful and
lovely to sit in during the warmer months.
The most important thing for our family is knowing that Mum always feels safe and cared for. Whenever we visit, there is always some activity going on in the lounge, and this even reaches residents in their bedrooms, helping everyone feel included. There are regular external visitors who come in to entertain-singing, pet therapy, and so much more. The list really does go on, and it's fabulous. Mum even got to watch Elvis films last week on a huge tablet from the comfort of her bed!
What truly makes Heatherside work so well is the family of staff. Thank you, from the bottom of my heart, to everyone who cares for my mum-whatever role you play.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your lovely words, it really means a lot! I will share this with our fantastic team :-)
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Review of

Heatherside Rest Home

from Colin John F (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherside has always consistently updated all policy standards. My mother has been in residence since 2005 and has experienced all changes since then. Heatherside has remained an excellent care home.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your feedback. I will share this with our fantastic team here at Heatherside
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Review of

Heatherside Rest Home

from Amanda F (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very concerned when the time came for her to move into a care home. Nicky and her team have proved themselves to be very compassionate when caring for my mother especially when her anxiety is making her feel unwell. It is not an easy job working at a care home but the staff at Heatherside
from the top down do a magnificent job and my mother is truly fortunate to reside at this home.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your kind words. Your comments will be shared with our fantastic team
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Review of

Heatherside Rest Home

from Sam H (Daughter-in-law of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I accompanied the Activity leaders and Carers with 6 of the residents to the Garden Centre this week. We went for a spot of shopping followed by tea and cakes in the cafe. The residents loved it, they clearly all appreciated getting out and a change of scenery. It was no mean feat managing various logistics
in the centre, and the wheelchairs in and out of the bus but the driver was also fab. The staff really go over and above to improve the quality of life for the residents and it was such a joy to see the beaming faces.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you for your lovely comments. I am so glad you enjoyed the trip to the garden centre, your help and support was much appreciated. I will pass these comments on to the staff. Thank you again
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Review of

Heatherside Rest Home

from Marie F (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise all of the staff at Heatherside enough for the care and attention that they have shown my mum since she moved in earlier this month. My mum made a big move of not only going into care, but also moving areas - all with having extremely limited speech. The staff have all already learnt
how to effectively communicate with mum and I couldn't have asked for a smoother settling in than we have had. Every time I ask her if she's happy, the smile and "ooo yes" tells me everything I need to know. My mum looks lighter and brighter in such a short space of time and knowing how well she's being cared for has truly given me such a sense of relief.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your kind words, I will share this with our fabulous team. Your mum is an absolute delight!
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Review of

Heatherside Rest Home

from C P (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well managed care home, with professional staff who care for the residents. We would have no reservations recommending this residential care home to anyone seeking residential care for themselves or a family member.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your positive review. I will share this with our wonderful team.
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Review of

Heatherside Rest Home

from P R (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly our mother passed away on the 2nd January, she was so well looked after by the staff, they are very caring and attentive. I would rather not pick anyone out, they were all fabulous. I can recommend this home without reservation. Our mother was there for three years, she was very happy and settled,
despite her dementia. Although she was very passive there was a lot of work for them to do. One point worth mentioning, is the substantial renovation and upgrades which have made the home even more comfortable.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your lovely kind words. Your mother meant a lot to all the staff here and we will miss her dearly.
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Review of

Heatherside Rest Home

from P R (Wife of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a calm, friendly atmosphere when one enters this home. The residents are encouraged to sit in the lounge during the day where there is always something going on. The activities provided are brilliant. The personal cleanliness of the residents is very good. The laundry situation could do with
attention, e.g system for sorting clothes, (missing items). There is a lovely garden to walk round or sit.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your lovely review. We always welcome feedback and the laundry system is something we will look into.
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Review of

Heatherside Rest Home

from S T (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first wrote a review when Mum had been at Heatherside for 9 months. She has now been there for nearly 2 years. There is a lady of 108 years of age so they obviously look after the residents well! What particularly impresses me are the wide range of stimulating activities provided by a dedicated, enthusiastic
team of activity coordinators and the lovely extensive grounds full of flowers and shrubs. Lots of wildlife (eg pheasants, ducks, deer, squirrels and many birds) visit to provide added interest. Many of the staff have worked at Heatherside for many years. They are very caring and know all the residents by name. Although it is an old building it is constantly being renovated to keep it fresh. Only problem is that parking can sometimes be difficult if lots of visitors at the same time as delivery vans.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you for lovely words, we have taken feedback about the driveway on board. Thank you.
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Review of

Heatherside Rest Home

from C C (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great caring people, my mother is here today because of this home, you are always welcome. I always look forward to seeing my mother and the carers at this home. The food is amazing, and they have lots of activities.
And they have a lovely garden, which they have lots of fairs.
Thank you.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you for your lovely review, we are so glad you are happy with mums care here at Heatherside.
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Review of

Heatherside Rest Home

from Sue G (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Heatherside are professional and friendly. They tend to all mum's needs, no matter what that is. Heatherside is a lovely place and a very pleasant atmosphere. it's a happy place to be.
They provide entertainment for the residents, they're kind and caring. And will sort anything out for
you. Nothing is too much trouble.
The manager is an incredible lady!
Thank you so much HEATHERSIDE for EVERYTHING.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeHello, thank you so much for your lovely kind words. it is our absolute pleasure looking after your mum. I will share your feedback with our wonderful team.
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Review of

Heatherside Rest Home

from Nina D (Granddaughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since coming to live at the home earlier this year after spending a spell in hospital Nan is like a different person. She has gone from struggling with her dementia, not wanting to eat, drink or participate in anything to doing a 180°. She settled in and made friends quickly. Her appetite returned and
she was always telling us how lovely the meals are. She was encouraged to take part in the activities and now happily joins in willingly. Her sense of humour has returned and it feels like we have our nan back. The staff at the home are fabulous and you just know they really care. We have just attended the family fete day and it was fantastic. The garden was decorated with flags, there were stalls, food, drink and even a singer! Nan had a lovely afternoon with her friends and family. Would 100% recommend this care home.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your lovely kind words, I will share this with our fantastic team. We are so glad you enjoyed our summer fete.
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Review of

Heatherside Rest Home

from Stephen C (Son of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Heatherside in October 23 after spending the last few years in sheltered accommodation in Basingstoke. From the very beginning, we were so impressed with the atmosphere and philosophy of the home. They did so much for their guests, to help with both their physical well-being and
also to stimulate them mentally. The main lounge area was bright and airy, and Mum's room was cosy and had everything she needed. The staff were so attentive, and communication from the home was excellent, particularly as Mum's health began to decline this year. Both the managers there definitely go the extra mile in looking after both the family of their residents and the residents themself. Nothing is too much trouble. Unfortunately, Mum passed away in mid-February, and my only regret was that she had such a short time at Heatherside. It was a very happy place for her.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeWe really appreciate your kind words; thank you so much. I will pass your comments on to our wonderful team.
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Review of

Heatherside Rest Home

from Sally P (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heatherside has been my mother’s home for over 5 years. It has always been, and still is, like one big family. The staff and residents are wonderful. A lovely lounge looking out onto the gardens and activities for residents to join in with, if they wish. The grounds are stunning with a lovely area to
sit out when it’s warmer. You couldn’t wish for a lovelier home.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you for your lovely words, feedback is important to us. I will share your review with our fantastic team, thank you.
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Review of

Heatherside Rest Home

from Louise I (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Heatherside for two and a half years and is very content. All the staff are lovely and look after her very well.
By choice, she spends almost all her time in her comfortable room. However, the home has a bright, spacious lounge and cosy dining room that many of the residents
use daily.
All her care needs are met (although I do top up her fruit but I suspect that's because she doesn't think to ask for more).
It took a little while to learn the 'system' at the home. For example, Mum didn't know for some time that she could ask for a larger meal. Perhaps a 'welcome' leaflet with this sort of information would be useful.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeHi, thank you so much for your review. We appreciate the feedback and will share this with the team. Nicky
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Review of

Heatherside Rest Home

from A R (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fairly satisfied with the service. Staff do their best to provide a happy comfortable experience, they are all concerned with the well-being of the residents. They make an effort to include and involve residents in a variety of activities. Mum enjoys the food and the staff make great efforts to involve
her in entertainment. All residents appear to be happy.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your kind words. Mum is an absolute pleasure to have here at Heatherside.
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Review of

Heatherside Rest Home

from Jenny W (Sister of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident for a month, he has settled in very well, all staff are very good at what they do, very attentive and kind to him, the home is very clean, he is very pleased with the food that he has had, nice size room, on the whole, we are very pleased.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you so much for your kind words and 5 stars! I will share this with our fantastic team.
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Review of

Heatherside Rest Home

from W K (Daughter-in-law of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the home a very nice place to visit. It is very warm and friendly. My Mother-in-law has been here for 5 months and has settled in really well. She loves the company and enjoys the food. The family feel better knowing she is safe and well looked after.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeThank you for your kind words, I will pass this on to my fantastic team.
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Review of

Heatherside Rest Home

from Phil G (Son of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so much happier and less anxious since she moved to Heatherside. The staff and carers are a wonderful bunch of people who genuinely care about the residents and do their best. When Mum was ill recently the carers went above and beyond to really look after her and help her recover. There is a
friendly and sociable atmosphere at Heatherside, most of the residents can usually be found in the light and airy open-plan lounge area where they can get involved in organised activities, listen to music or often just chat together.
Reply from Nicola Parsons, Care Manager at Heatherside Rest HomeHi, thank you for your kind words, we will share this with the team. Nicky
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