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Care Home Owned by Pearlcare in Norfolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pearlcare in Norfolk

Only the locations & reviews in Norfolk for Pearlcare are showing below.

View the details of all 18 locations (with 794 reviews) owned by Pearlcare

Pearlcare Locations in Norfolk (1)

 - Browse 1 Care Home owned by Pearlcare in Norfolk
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Old Rectory
Norwich Road, Acle, Norwich NR13 3BX 
9.4 45 reviews
Old Rectory, Norwich, Norfolk
"I came into this home for respite care and remained as permanent. I find the carers excellent, kind and very friendly. The food is…"   Read all 45 reviews
  • from £1,000 / week
  • 34 Rooms
Location Type Care Home

Welcome to The Old Rectory, a place to feel at home! The Old Rectory is more than just a care home. It’s a warm, vibrant community where comfort, safety, and happiness come first. Purpose-adapted ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Pearlcare Reviews in Norfolk (45)

9.4

Pearlcare has a Group Review Score of 9.4 (9.353) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pearlcare must have a Review Score.

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Review of

Old Rectory

from Brenda S (Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into this home for respite care and remained as permanent. I find the carers excellent, kind and very friendly. The food is delicious and a salad is always prepared when asked. The managers are friendly and will do anything to help. It is lovely to have some of my chairs from home. There are
activities most days in the week.
Reply from Michaela Pye, TBC at Old RectoryThank you so much Brenda for your very kind words - It is our wonderful team that make these lovely reviews possible and we will ensure that we pass on your comments. We take great pride in our home and offering high standards and service its so good to hear that we are acheiving this.
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Review of

Old Rectory

from Patricia P (Wife of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went to the Old Rectory in February 2025. He was not in the best of health at the time and he was quite difficult to deal with initially and I was really worried about him. I didn't want to leave him there but the staff assured me he would settle in time, which he did and became settled and
happy, healthy, improved rapidly. The staff at the Old Rectory were wonderful, not only with residents but giving support to bereaved families really really caring. Management is very very good.
Reply from Michaela Pye, TBC at Old RectoryThank you so much for your kind and thoughtful words. It truly means a great deal to us. It was an absolute privilege to care for your husband; he was such a special gentleman and will always hold a place in our hearts. We feel very fortunate to have known him, and also to have built such a lovely relationship with you, and your girls. Being part of his journey and supporting your family during that time was an honour for our whole team.
Please know that you are always welcome here, and that we continue to think of you all fondly. Thank you again for taking the time to share your experience-it means more than you know.
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Review of

Old Rectory

from Rachel A (Granddaughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanny is very happy here, She is well looked after by staff, Nanny is kept busy with lots of different activities from bingo, colouring, dominoes, darts, keep fit, and lots more. The staff are always helpful, kind,
Supportive and always available to talk too,
Nanny is settled and content.
Reply from Erica Miners, Manager at Old RectoryThank you so much for taking the time to write such a lovely review.
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Review of

Old Rectory

from S L (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here a few weeks but she has been welcomed and made to feel included and at home straight away. The staff are all fabulous and are all looking after my mum well. I have no concerns. The rooms are lovely. Mum has a choice of meals, she enjoys the different activities including Bingo.
I am sure Mum will continue to be very happy here.
Reply from Rachel Gee, Manager at Old RectoryThank you for your review, it is much appreciated. We are pleased your mum has settled well. We will pass on your kind words to our staff
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Review of

Old Rectory

from Violet L (Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice room, everything I hoped for.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your review. We hope we can continue to ensure your stay with us is pleasant.
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Review of

Old Rectory

from Helen W (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All residents are a family at the Old Rectory, the home is clean and has brilliant staff who deeply care and love their jobs, this makes a huge difference when placing your loved one in a home. They have an excellent entertainment coordinator, you can see all their antics on their social media page,
it's wonderful to see.
My father came from a horrible home which he was placed in without our choice. Once Dad was at the Old Rectory, he put on weight, had the care he needed, he was clean and very well looked after. This home isn't just a care home, everyone is family.
If you want a home for your loved one look at the Old Rectory, their staff is very well trained, when I visited for the first time I asked hundreds of questions not only to staff but residents and visitors about what they thought of the home, I really looked on their reviews and CQC rating which is currently Good, I'm expecting them to be higher at the next inspection. I've worked in care for 33 years and would definitely recommend Old Rectory.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you so much for your kind words! Your review is very much appreciated and will be shared with the team!
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Review of

Old Rectory

from Ann K (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The residents of this care home have had a wonderful summer with trips to the races, the Gt. Yarmouth Waterways, garden centres and coffee shops. They have had singers to entertain them, a fete with Elvis entertaining everyone. Together with the usual activities and the occasional ice cream, they have
all enjoyed themselves. Thank you to the staff and volunteers for making this happen.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your kind words. We really enjoy being able to have days out with our residents and making them happy.
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Review of

Old Rectory

from G T (Friend of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first month has been excellent. Almost home from home. Thank you for looking after me.
Reply from Jade Salter, Deputy Manager at Old RectoryThank you for your continued support and lovely comments.
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Review of

Old Rectory

from D B (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident for approximately two years now and is very settled here. The staff are polite, caring and kind towards the residents.
There are plenty of activities laid on for them and there is no pressure to take part if they don’t want to.
It’s been a tough time for us coping with
a loved one with dementia but the management team and admin have been extremely supportive throughout, thank you.
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Review of

Old Rectory

from Carole E (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at the Old Rectory are very kind and supportive.
They go that extra mile.
Nothing is too much for them.
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Review of

Old Rectory

from G H (Son of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, amazing management. Management go above and beyond to help my mother - I couldn’t be more grateful. The home is always clean, tidy and residents are always having fun with activities taking place. This really is an amazing home. Thanks.
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Review of

Old Rectory

from J H (Friend of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting the care home since 2014, originally with a family member as a resident and then with three different friends as residents. I have seen many changes over the period, especially in the last 12 months with many improvements being made to the interior of the building. Staff have always
been good to the residents and the management is now at the best it has been in the past 9 years.
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Review of

Old Rectory

from Bryn C (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is good and the team at the Old Rectory Care Home are excellent.
Ten months into my mum’s care and we’re overwhelmed with the level of care, love and support she is receiving at this difficult time.
This is extended not only to my mother but to all at the home.
Our thanks to the entire
team for their continued hard work and dedication to looking after all the residents.
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Review of

Old Rectory

from Pippa B (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been residents at the Old Rectory Care Home since December 2022. I had managed to find care for them in their home since 2016 but as their dementia and mobility deteriorated, this was not sustainable. It was very important to find a friendly and cosy place for them to live and
be looked after with love and compassion.
On my first visit, I was immediately struck with the lovely atmosphere and feeling of warmth around the Old Rectory. The residents seemed engaged and happy and the staff were chatting to them as friends not just 'service users'.
My parents have settled well and formed friendships with staff and residents alike, as have I!
It's never easy to make the decision to put your loved ones into full-time care but I have felt reassured that they are being well looked after. I have no regrets. Highly recommended.
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Review of

Old Rectory

from A W (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at the Old Rectory Care Home from November 2022 until February 2023. The staff were wonderful and I have no hesitation in recommending this care home. My mother was very happy there.
The activities coordinator was excellent with her entertainment for the residents every day.
The staff
were always helpful whenever I asked a question.
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Review of

Old Rectory

from Jo D (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at the Old Rectory for over four years. We sadly lost Dad just before Christmas. I can truly say we as a family were overwhelmed by the support and love that was shown to Dad and us throughout his final hours and during his whole 4-year stay.
The staff are kind, friendly and
are always cheerful.
We can never thank them enough for the love they had for our dad.
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Review of

Old Rectory

from S S (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff/management. Everyone is so kind, caring and supportive. They have offered lots of reassurance to any concerns for both myself and my mum. Any issues that were raised were resolved promptly.
The home is always clean and tidy. I can't thank everyone enough for the care provided.
Reply from Rachel Hadley, Manager at Old RectoryThank you for your review. We appreciate any feedback.
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Review of

Old Rectory

from A A (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
my mother has been at the rectory for four and a half years. During that time I have always found that she has been treated with respect and dignity which sh has always said the staff are caring, friendly and kind and did a magnificent job during the pandemic. I have peace of mind knowing that my mum
is well fed, clean and most importantly safe whilst she is living them.
Reply from Jade Salter, Business Support Administrator at Old RectoryThank you for your kind review, we appreciate any reviews we receive.
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Review of

Old Rectory

from Joanne H (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience with The Old Rectory Care Home has always been most welcome when visiting our bedridden Mum.
When at any time we have needed any help it has been very prompt and positive.
Mum is well and truly looked after.
Reply from Carmen Palmer, Business Support Administrator at Old RectoryThank you for your kind review we appreciate any feedback at the Old Rectory.
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Review of

Old Rectory

from G B (Friend of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family friend to a resident who lives here. I can say I have always seen my friend have a smile on their face. The care at Old Rectory is brilliant, nothing is too much trouble.
Residents have brilliant activities and thoroughly enjoy them.
Reply from Carmen Palmer, Business Support Administrator at Old RectoryThank you for your kind review we appreciate any feedback at the Old Rectory.
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