Care Homes Owned by Pearlcare in Flintshire

We hope that lessons have been learned.

My mother has been a resident since mid November. I call at various times of the day and the care the staff give is very consistent. She has three meals a day with a choice and in between she is always offered a hot drink and a biscuit. The entertainment is varied and she sometimes wants to join in. They have a hair dresser and a podiatrist who visit (both at extra cost) so as her mobility is poor, it makes it so much more easier and convenient for her.

Overall the care is good and I understand the pressures the carers work under, but this is now my mother's home and needs to be treated as such.

They cope very well with my Mother's challenging behaviour. They are very approachable and provide a wide range of activities.

The care and support of the staff have been amazing. My grandma got amazing care. And the plans were altered to her declining needs. I can't thank the staff enough

Mum lived at Wellfield for 2 years and 6 months. I cannot fault the care, love and attention she received from each and every staff member. Wellfield has a lovely, welcoming, family-friendly feeling. There were plenty of activities, outings and visits from singers, school children, therapy dogs etc. which she really enjoyed. She had a lovely room and it was so reassuring for us as a family to know she was safe and happy. During her last few weeks when she was very poorly it was comforting to know she was surrounded by so much love and care, and she was able to spend her remaining time at Wellfield - a place she called home. Thank you.

A difficult visit made into a lovely visit by friendly and approachable staff and residents. Even a staff member's nan is there, which means a lot to me - if staff are happy for their own family to reside there, then it must be good!

My grandma recently moved into Wellfield Care Home. She is very independent but was recently struggling to take good care of herself at home and feeling lonely at times. I cannot speak highly enough of the care and attention the team at Wellfield have given Grandma since she arrived. She is so much more relaxed and happy since she has been there. When we visit the staff are always extremely kind and helpful and they have really made her feel at home and settle in within a very short space of time. The communal areas are great for grandma and she has met like-minded people who she enjoys talking to, which is a great feeling for the family to know she is not only safe and well cared for but enjoying her time there. I cannot thank the team at Wellfield enough, you are outstanding!

I am happy that my wife is receiving the best possible care, 24 hours a day, from kind, caring and capable members of staff.

Wellfields has a nice atmosphere as you enter and feels homely. The staff are very good and have a nice way with the residents. They are very caring and patient. The food is varied and good. they have events and entertainment each week. There is a terrace outside, which is very quiet and so nice to sit outside when visiting.

My partner and I, other family members and friends of my mother visited several times during her stay. Her accommodation was comfortable and appropriate to her needs. My overriding impression of Wellfield was how friendly and caring all the staff were and the extent to which they went out of their way to try and make mother as comfortable as possible.

Very happy with how Dad has settled in. Wellfield staff are amazing people. The garden is lovely. We've had no problems. The staff are approachable. Thank you so much.

I am satisfied with the care and facilities that Wellfield provides and am happy that I have found a place such as this to accommodate my needs.

Wellfield is a happy and caring community where Mum has been a resident since February 2020. Mum has settled very well and is happy, and most importantly, feels safe. Management and all the staff have been excellent. Mum has also made new friendships with the other residents as well. "Overall, thumbs up".

Mum loves it here and feels safe and comfortable. She had a nasty fall last week but was well looked after. She seems to be getting better now, considering what she's been through.

I want to say thank you so very very much for all that you did for our Granny and for us, too, during her time with you at Wellfield. Our living far away from her, and then all the Covid restrictions, meant that we couldn't visit her as often as we wanted to, but we knew that she was always in safe, friendly, understanding and such patient hands. It was so comforting to see that she came to feel at home with you, after her initial inner turmoil. In particular, I am hugely grateful for how you all pulled together in her last few days, clearly putting what you knew were her best interests at the forefront of everything, and going above and beyond (even driving around all the pharmacies in the area at a weekend to get the prescribed medication she needed so that she did not have to go into hospital unnecessarily!) Thank you so so very much for all you did to make me welcome and comfortable when I stayed with her during her last day, and for your sensitive aftercare of us all, too.

I have had a good relationship with staff at the home, and although it has been difficult for my friend to adapt to her loss of independence and mobility. I believe that she has received good care. She seems to have the respect of the staff who look after her.

Keep up the good work. I must give a little mention to the office administrator, always so very helpful.

Thanks again.

The family are very happy that Mum has settled in so well. She is eating well, comfortable and well looked after. The management is amazing and nothing is too much trouble and the staff are really kind. We were initially quite anxious about going down the care home route but feel we have made the correct decision for our mum. Thank you Wellfield.