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Care Home Owned by Pearlcare in Greater Manchester

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pearlcare in Greater Manchester

Only the locations & reviews in Greater Manchester for Pearlcare are showing below.

View the details of all 18 locations (with 782 reviews) owned by Pearlcare

Pearlcare Locations in Greater Manchester (1)

 - Browse 1 Care Home owned by Pearlcare in Greater Manchester
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The Clough
Chorley New Road, Bolton BL1 5BB 
9.2 41 reviews
The Clough, Bolton, Greater Manchester
"My husband has been at The Clough for over 12 months. All the residents are happy and smiling whenever I visit. There is lots going on and…"   Read all 41 reviews
  • from £950 / week
  • 32 Rooms
Location Type Care Home

The Clough is a converted Victorian house, making the most of a charming interior in order to provide supportive care and a comfortable lifestyle. Views overlook beautiful grounds and rooms are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care

Pearlcare Reviews in Greater Manchester (41)

9.3

Pearlcare has a Group Review Score of 9.3 (9.320) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pearlcare must have a Review Score.

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Review of

The Clough

from J C (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is happy and that's all that matters. Just concern on cleaning of room and smell in bedroom. Laundry not returning her items and on numerous occasions we have seen other residents in mum's clothes. Personal items ( bed throws) gone missing. Great activities since the return of the events coordinator.
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Review of

The Clough

from Anne-Marie M (Wife of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at The Clough for over 12 months. All the residents are happy and smiling whenever I visit. There is lots going on and the staff are friendly and approachable. It is a lovely atmosphere and visitors are always welcome. I could not have chosen a better place and I am very grateful
to all the staff who work very hard.
Reply from Pearlcare Team, Peralcare Team at The CloughThank you so much for your kind and thoughtful words. It truly means a great deal to all of us at The Clough to hear about your positive experience.
We are delighted that your husband has been happy with us and that you feel welcomed and comfortable each time you visit. Creating a warm, friendly atmosphere where residents can thrive and families feel at ease is exactly what we strive for every day.
Your appreciation will be shared with our whole team - everyone works incredibly hard and will be so encouraged by your feedback. Thank you again for your trust and support; it is a privilege for us to care for your husband.
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Review of

The Clough

from Ian B (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must compliment the manager and her staff for the way they look after my dad and other residents.
They always are approachable and friendly whilst ensuring the wellbeing of the individuals is maintained.
There is a 'family' atmosphere at The Clough which speaks volumes for the work that goes on
to ensure everyone is looked after and appear to be in such a happy environment.
Keep up the good work
Reply from Lynne Mellor, Manager at The CloughThank you so much for your kind words We truly appreciate your feedback and are thrilled to hear that you feel the family atmosphere at The Clough. Our team is dedicated to ensuring the wellbeing of all our residents, and it's wonderful to know that their efforts are making a positive impact. We will continue to strive for excellence in our care. Thank you for your support.
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Review of

The Clough

from Eddie G (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best residential care home in Bolton. Great staff and my mum is very happy there. Could not have picked a better place for my mum to be looked after. She says the food is very good and I believe her. Plus they have plenty of activities going on.
Reply from Lynne Mellor, Manager at The CloughThank you so much for your lovely review. We love to hear your feedback, especially so positive - I will be sure to pass this over to our wonderful staff!
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Review of

The Clough

from Jane C (Granddaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad is at The Clough. The team are fantastic and the manager is lovely. Any problems we can just speak with her. The staff are very caring and it is noticeable that the manager has an eye for detail, which reflects in the tidiness of the home. There is a new deputy and she seems really nice too.
I like that there is always staff presence.
All in all a five-star rating from me.
Reply from Lynne Mellor, Manager at The CloughThank you so much for your lovely comments. I will be sure to hand this over to our staff. Many thanks.
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Review of

The Clough

from J A (Granddaughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All in all the staff are brilliant and do a good job of looking after the residents there’s only one thing that lets the home down and that’s the lift it’s constantly breaking and means some residents get stuck up in their bedroom and it’s happening on a regular basis the owner of the building seriously
needs to invest in a new reliable lift as it isn’t fair on the residents or the carers but other than that it’s a lovely home and I can’t fault the staff.
Reply from Lynne Mellor, Manager at The CloughThank you for your review, we appreciate and value all feedback. We are very sorry to hear about your concern regarding the lift. We have been very lucky with the consistent runnings of the lift.
However as you have highlighted, there have been some minor problems and unfortunately with most lifts mechanical issues can and do happen, but rest assured that it is never for an extended period of time. We always strive to ensure prompt repairs and minimize any inconvenience caused.
Thank you for recognizing the hard work and dedication of our wonderful staff, I will be sure to pass your kind words over to the team!
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Review of

The Clough

from L S (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently moved into The Clough Care Home, from the first day he was made to feel at home. The staff are caring, friendly and also always available to discuss Dad’s needs. Every visit to Dad also includes an update from the staff on how Dad is settling in.
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Review of

The Clough

from A P (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are very friendly, approachable and helpful.
Mum is treated with respect.
Reply from Lynne Mellor, Manager at The CloughThank you for your kind words and for taking the time out to review our home. I will pass your comments on to our team.
Many thanks, Lynne.
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Review of

The Clough

from H S (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, carers who are friendly and prioritise the well-being of people in their care.
Reply from Lynne Mellor, Manager at The CloughThank you for your kind words. I will feed this back to our team.
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Review of

The Clough

from David B (Friend of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend and neighbour were discharged from the hospital into The Clough. Our regular visits showed her to be well looked after and the general facilities to be very good. We saw the quality of food being served and tasted a celebratory event buffet. They were excellent.
Our friend experienced end-of-life
care that could not have been any better. Staff were kind, caring and compassionate.
We were also visiting another friend at a different home which couldn't be compared with The Clough.
Hence he was moved there. From needing a hoist in and out of a chair, The Clough staff worked to enable him to stand and walk aided by a Zimmer. That's dedication for you.
Hence, from our experience, we recommend The Clough. It is set in nice surroundings, with gardens, a patio and a conservatory. Judging by what we have experienced, residents are treated as people and not commodities.
Reply from Lynne Mellor, Manager at The CloughThank you for your kind words. Our staff do go above and beyond and it's always great to be able to show our staff the positive feedback and appreciation from family and friends.
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Review of

The Clough

from Gill B (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved to The Clough on 20/10/2022. She has settled really well, never having experienced any care setting previously. Mum was at home prior to admission to the hospital on 05/09/20222. I visited The Clough, spoke with the manager and knew this was the right place for Mum. The staff are so caring,
dedicated and motivate the residents to be the best they can be. It is 100% a great home.
Reply from Lynne Mellor, Manager at The CloughThank you for your positive review and kind words.
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Review of

The Clough

from Joann C (Granddaughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Clough has looked after my granny for the past six months.
I have nothing but great words for the team at The Clough.
This is a care home where you walk in and feel a happy atmosphere. There are numerous rooms i.e. the busy room and the quiet room. This gives my granny the opportunity to choose
where she is seated depending on how she is feeling that day.
Staff are always very busy but always have a smile (sometimes with their eyes if they are wearing face masks) for you. They will always offer us a cup of tea and a biscuit.
The manager is lovely and often comes and asks us how we are and if everything is ok.
We just know my granny is safe and looked after and we thank the whole team for this.
Also, the Christmas party was fantastic and we all enjoyed it. Thank you, you are all angels.
Reply from Lynne Mellor, Manager at The CloughWe are so very glad you feel happy at The Clough. Amongst lots of other things, it is really important to us that family, friends and loved ones feel happy and warmth when visiting.
Thank you for your kind words and we are glad you enjoyed our Christmas party.
I will pass your positive comments over to our staff.
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Review of

The Clough

from Kathleen R (Sister of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the staff very helpful and caring.
Reply from Lynne Mellor, Manager at The CloughThank you for your review. As always, we appreciate your feedback, and I will be sure to pass your kind words over to our team at The Clough.
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Review of

The Clough

from Charlie B (Friend of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend in The Clough today. The staff were lovely and friendly and the home was warm, clean and all the residents look happy. Staff were lovely to residents and I got a lovely feel to the place.
Reply from Lynne Mellor, Manager at The CloughThank you for your review.
This means a lot to all of our team at The Clough. The team work very hard around the clock to look after our residents and it's always lovely to be able to hand over positive and kind words from our friends and family who visit.
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Review of

The Clough

from Robert U (Son of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been here for a few days, however, so far it has been a very positive experience. All the staff have been welcoming and helpful. The room is very nice and clean. It seems like there are plenty of activities to keep the residents occupied.
Reply from Lynne Mellor, Manager at The CloughThank you for your feedback, its always nice for our team to receive such positive words. I will be sure to pass these over to our team at The Clough.
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Review of

The Clough

from Gary S (Son of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been great with Mum, in very trying circumstances. Still issues with hearing aids and glasses, but Mum not helping the situation at all. The social worker will be very helpful in being the bridge between family and staff.
Reply from Lynne Mellor, Manager at The CloughThank-you for your review. I will pass your kind comments on to our staff
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Review of

The Clough

from Steven H (Son of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for about one month now and each time I visit, the staff are very friendly and always interactive with all of the residents. My dad is being well cared for at The Clough and has already managed to do a bit of walking on a frame. The meals are good and there's a good
variety. So far, I'm very pleased with the care and attention that Dad is receiving.
Reply from Lynne Mellor, Manager at The CloughThank you for your kind words, this will be fed back to our staff.
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Review of

The Clough

from J W (Daughter of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy in The Clough. The staff are very friendly and my mum's needs are met. The food is very good and varied. The residents all seem settled and content.
Reply from Lynne Mellor, Manager at The CloughThank you for your kind words, our staff work extremely hard and it is always nice for them to see the positive feedback and appreciation from friends and families. I will be sure to pass your comments over to them.
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Review of

The Clough

from Colin R (Son-in-law of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late wife's mother is cared for in an excellent environment by caring and attentive staff. In fact, I don't know how I would have managed without them!
Reply from Lynne Mellor, Manager at The CloughThank you for your review. I will pass these kind comments over to our staff.
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Review of

The Clough

from Jean D (Daughter of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad stayed at the Clough this year for 3 months whilst he was having work done on his house. I found the Clough to be a lovely home and the staff were brilliant with him. Management was very approachable and often called to reassure me as I was worried. Turns out he loved it and he looked really
good and well when we brought him back home. Thank you to The Clough.
Reply from Lynne Mellor, Registered Manager at The CloughYou're very welcome and thank you for your kind words.
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