Care Home Owned by Pearlcare in Greater Manchester

to ensure everyone is looked after and appear to be in such a happy environment.
Keep up the good work

I like that there is always staff presence.
All in all a five-star rating from me.

needs to invest in a new reliable lift as it isn’t fair on the residents or the carers but other than that it’s a lovely home and I can’t fault the staff.

care that could not have been any better. Staff were kind, caring and compassionate.
We were also visiting another friend at a different home which couldn't be compared with The Clough.
Hence he was moved there. From needing a hoist in and out of a chair, The Clough staff worked to enable him to stand and walk aided by a Zimmer. That's dedication for you.
Hence, from our experience, we recommend The Clough. It is set in nice surroundings, with gardens, a patio and a conservatory. Judging by what we have experienced, residents are treated as people and not commodities.

dedicated and motivate the residents to be the best they can be. It is 100% a great home.

where she is seated depending on how she is feeling that day.
Staff are always very busy but always have a smile (sometimes with their eyes if they are wearing face masks) for you. They will always offer us a cup of tea and a biscuit.
The manager is lovely and often comes and asks us how we are and if everything is ok.
We just know my granny is safe and looked after and we thank the whole team for this.
Also, the Christmas party was fantastic and we all enjoyed it. Thank you, you are all angels.

variety. So far, I'm very pleased with the care and attention that Dad is receiving.

good and well when we brought him back home. Thank you to The Clough.

with their cook, who was extremely proud of where she worked and really enthusiastic about how good the home was. I had shared my concerns about my Mum during a casual conversation about what she did for a living! I was welcomed warmly by the manager and she immediately seemed warm, empathetic and caring and was quickly able to make a connection with a family member looking after a loved relative. I explained the reason for my visit and after providing PPE, she showed me around the home and an available room. I was a keen observer of all aspects of the home without making this too obvious but I saw that this was a manager, extremely proud of the care she provided.

seemed to be well organised. Staff were pleasant and happy to help out with anything. Mum said the food was good and meals came with choices but the desserts were even better! Mum likes to have a lay in bed and get up about 9am, then she’s ready to get washed and dressed for the day. She would always receive help with this each morning then after breakfast, she would sit by the window looking out to the beautiful well kept gardens. There was usually something going on each day that she would take part in and enjoyed the company of a couple of other ladies there. All in all, I was very happy with the service provided to mum and would highly recommend to other families.