Care Homes Owned by Pearlcare in Denbighshire

A huge thanks to all staff for doing a brilliant job

My husband has been at Sandford for 4 weeks now. Not fully settled in, still wants to come home. Home & staff is lovely and welcoming. Residents seem comfortable and happy. No smells. Room is large with ensuite. Next to garden. The dog is welcomed too. Room a bit untidy compared with other rooms I can see in the corridor. Clothes go missing in spite of being labelled. Ends up with other residents clothes. I'm told he eat well. He says he doesn't. Personal care is good. Managers are accessible to talk too. I'm happy so far.

I highly recommend this lovely home.

Visiting my mother on a very hot day the staff were continually keeping the residents hydrated with cold drinks and fruit. Everyone seemed relaxed and happy. Outside area was welcoming and shaded areas gave a feeling of fresh air. As it is an old building in parts and a hot day there wasn't a good flow of fresh air but windows and doors were open. Plenty of activities keep residents motivated. A great friendly welcoming home.

Sandford has undergone some changes such as rooms and redecorating and doing up the garden This investment has created a lovely atmosphere for the residents staff coped amazingly in the recent heatwave and made sure all residents were comfortable lots of activities and some new ones, Tai Chi and Nail Technician, and Family events already planned, Its lovely to see how settled my Mum is.

Lovely private room. Very personal service. Very clean. Good food. Lots of activities.

The home itself has a very good feel about it and I am confident in the good care my dad receives.

I wanted too share how impressed I am with the manager Brett at Sandford he is doing a incredible job and his dedication to the residents environment is so clear too see he has decorated it so stylish you can tell he has put a lot of thought into making it feel like a real home also deputy mangers Jackie and rob are excellent the staff are so caring always happy too see you and take great care of my mum ! Great food great entertainment, and the place is spotless highly recommend this home thank you too you all for looking after my mum.

After spending sometime in a different care home my sister and I visited Sandford with a view to moving our brother from his existing home. Fortunately there was a room available and we were instantly happier with the 'vibe'. It felt warm, friendly, accommodating and welcoming.

Our brother has now been residing in Sandford for around 4 months. He is well looked after and it is clear to see all the staff are genuinely kind & caring. Our brother thinks the world of them and it's pretty obvious the staff think the world of him too.

He has several health related issues which are well met and managed. We are kept informed of any concerns and alerted when/if there is any deterioration.

Our brother appears happy & settled here which in turn means we can relax a little knowing his needs are being catered for.

There is room for improvement. Very often there is nobody to answer the phone or when visiting there is often no one to answer the door...a wait can be (to date) up to 15 minutes.

Dad has settled in nicely. He is eating and drinking, which is good to hear. He is happy. I visit every day, and he smiles when he sees me. He is remembering the guitar players from the activities yesterday. Staff lovely and helpful. Pleased he's safe and cared for.

J is very happy being here.

My complaints are now with the Care Inspectorate of Wales. Absolutely terrible home. I removed my husband after 5 days.

It is such a relief to be able to leave her knowing that she is being well cared for .

My mum is a resident at Sandford Care Home it was difficult to make the decision to put our mum in a care home but I can honestly say best decision we ever made for our mum the staff our fabulous caring understanding and management nothing to much trouble for any of the staff including domestics maintenance also kitchen laundry staff everyone is makes our mum life happy our mum is so happy and content I cannot thank management and all staff enough I would definitely recommend Sandford thank you to everyone for making my mum new home happy one

The home is always clean and tidy, Thank you so much for everything that you have done and still are doing for dad. You're all an amazing team it's nice to see that the team have a fantastic bond with each other. Thanks

My mum has been resident since march 2025 and has been so happy since arriving from hospital she is treated with respect and the manager has sorted any concerns we have had straight away i cant fault the Sandford and their staff .

My mum moved in on Wednesday 26 March 2025. The staff were amazing,g especially manager, explained everything, felt so much better as he helped me feel relaxed. The home is spotless and when Mum arrived, they made her feel like a queen. Staff were amazing, well all staff was and lovely room, very homely. Highly recommend this home, can not fault, it in anyway! They do lots of amazing activities.

On entry, the ambience with the light bright and airy decor, furnishing and displays presents a warm welcoming, attention to detail and loving care home which is exactly what it is. Sandford is competent and led by a qualified, caring, inspirational leadership team. Manager is very and always pleasant, approachable as are all staff. Issues if any are resolved quickly and with discretion. Teamwork is good. Treat residents like family and this is amazing and humbling. Sandford is a home-from-home and for me simply the best.

Overall the environment is welcoming, clean, tidy and safe as are the individual rooms. Meal times are rightly protected but the food I have seen appears to be appetising, varied and of ample portions. When visiting, I can find my mum happily interacting with other residents in the day area or frequently engaged in the many regular activities on offer. Alternatively she occasionally decides to spend some private time in her room, which is respected by the staff. I'm satisfied my mum is being well looked after.

My Aunt has been in Sandford for over three years now and has been very well looked after. She was very frail and underweight when she first arrived and she made a marked improvement after a couple of months, with good food and proper care. The staff are kind, caring and professional and the manager is great and very positive. They are quick to communicate if she is unwell, which I really appreciate. It really means a lot to me that she is in safe hands. Sandford is clean, bright, and freshly decorated. A big thank you to the manager and all the staff.