Pearlcare in Denbighshire | 1 Care Home

Review of
Sandford Care Home
from Debbie N (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

My mum went into Sandford in May 2025 after a short spell in hospital
From the outset the staff and management have been very supportive of mum's needs and also a great support to myself with all the adjustments that have to be made
There is plenty of activities going on although as yet mum hasn't

participated but she is always encouraged by staff and I'm hopeful she will once she is more confident in her surroundings
It is such a relief to be able to leave her knowing that she is being well cared for .

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Review of
Sandford Care Home
from D H (Daughter of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

My mum is a resident at Sandford Care Home it was difficult to make the decision to put our mum in a care home but I can honestly say best decision we ever made for our mum the staff our fabulous caring understanding and management nothing to much trouble for any of the staff including domestics maintenance

also kitchen laundry staff everyone is makes our mum life happy our mum is so happy and content I cannot thank management and all staff enough I would definitely recommend Sandford thank you to everyone for making my mum new home happy one

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Review of
Sandford Care Home
from Caroline R (Father of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

I can't thank everyone who are working for Sandford care home enough from the moment my father went in he was welcomed by all the staff with open arms. Within a few weeks he had adjusted really well and didn't have any problems going out and coming back in again.
All the members of staff have been

amazing. I feel like I have known them all for years, if there is a problem with dad then I know that I can speak to them about anything with no negativity between either of us.
The home is always clean and tidy, Thank you so much for everything that you have done and still are doing for dad. You're all an amazing team it's nice to see that the team have a fantastic bond with each other. Thanks

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Review of
Sandford Care Home
from Julie Maria H (Daughter of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

My mum has been resident since march 2025 and has been so happy since arriving from hospital she is treated with respect and the manager has sorted any concerns we have had straight away i cant fault the Sandford and their staff .

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Review of
Sandford Care Home
from J H (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved in on Wednesday 26 March 2025. The staff were amazing,g especially manager, explained everything, felt so much better as he helped me feel relaxed. The home is spotless and when Mum arrived, they made her feel like a queen. Staff were amazing, well all staff was and lovely room, very homely.

Highly recommend this home, can not fault, it in anyway! They do lots of amazing activities.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to share these with the staffing teams!

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Review of
Sandford Care Home
from B C (Partner of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

It is a pleasure to write this review for Sandford Care Home where I have been a weekly visitor to the dementia unit for the past four and a half years.
On entry, the ambience with the light bright and airy decor, furnishing and displays presents a warm welcoming, attention to detail and loving care

home which is exactly what it is. Sandford is competent and led by a qualified, caring, inspirational leadership team. Manager is very and always pleasant, approachable as are all staff. Issues if any are resolved quickly and with discretion. Teamwork is good. Treat residents like family and this is amazing and humbling. Sandford is a home-from-home and for me simply the best.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to share these with the staffing teams!

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Review of
Sandford Care Home
from Lorraine W (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Sandford Care Home now approaching twelve months. Initially she found it difficult to adjust but after a number of weeks of attentive care and staff encouragement also coupled with moving to a new room, she quickly settled.
The care staffs help and support at all times

has been of the highest standard. It is noticeable that all staff are engaging and communicative, which includes the maintenance, domestic and catering staff which makes my mum's residency more of a familiar community and she usually shows signs of being content, happy and always treated with respect and dignity. Although rarely needed, contact with the management or administrative staff is easily accessible.
Overall the environment is welcoming, clean, tidy and safe as are the individual rooms. Meal times are rightly protected but the food I have seen appears to be appetising, varied and of ample portions. When visiting, I can find my mum happily interacting with other residents in the day area or frequently engaged in the many regular activities on offer. Alternatively she occasionally decides to spend some private time in her room, which is respected by the staff. I'm satisfied my mum is being well looked after.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you so much for your kind words, I'll be sure to share these with the staffing teams.

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Review of
Sandford Care Home
from Lucy H (Niece of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My Aunt has been in Sandford for over three years now and has been very well looked after. She was very frail and underweight when she first arrived and she made a marked improvement after a couple of months, with good food and proper care. The staff are kind, caring and professional and the manager

is great and very positive. They are quick to communicate if she is unwell, which I really appreciate. It really means a lot to me that she is in safe hands. Sandford is clean, bright, and freshly decorated. A big thank you to the manager and all the staff.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you so much for your kind words - I'll be sure to share these with the staffing teams.

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Review of
Sandford Care Home
from Melvyn R (Husband of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

The staff are really friendly and helpful to the wife they understand her needs and behaviour and work with her to take care of her they also keep me and the family well informed of any problems. She is always giving them smiles and hugs as she walks around the home. All the staff does a wonderful job

of looking after her and nothing is too much trouble and from the manager down everyone is approachable and helpful.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind comments - I'll be sure to share these with the staffing teams.

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Review of
Sandford Care Home
from Sheena R (Niece of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Absolutely fabulous care home, my uncle loves it here, he loves the staff, the food and the activities. Today they had the scaly safari in to visit were they get to hold and interact with exotic animals. He also loves the singers when they come in and the activities coordinator does daily exercises,

games, gardening, crafts and they are learning Christmas carols to sing to us at the Christmas party.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to pass these over to each of the staffing teams.

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Review of
Sandford Care Home
from K B (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My 92-year-old mother has been in the dementia unit for 3+ years now (went in during the Covid lockdown).
All the staff are caring and loving and look after all her physical needs and mental health so well. The manager is excellent and has made some great improvements to the home. All the staff are

excellent. She's had quite a few times when she has been very poorly, the staff have managed to pull her through with their kindness and coaxing her to drink and eat, etc.
Mum looks forward to having her weekly visit to the on-site hair salon. The staff sing to her, encouraging her to join in and to take part in the activities. They have parties throughout the year such as Halloween and Christmas where family members can also go along.
She really enjoys the food and it is catered for her tastes, such as cornflakes for breakfast but the milk has to be ice cold, the way she's always liked it. I've occasionally had some of the meals with her and they've all been very tasty.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to share them with the staffing teams.

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Review of
Sandford Care Home
from Mandie G (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My mum has been given the best care she could hope for. The staff are very good with her and do not push her to do things she doesn't want to do. She is always treated with dignity and although she can no longer speak, through the smiles she gives to staff, you can see that she is happy there.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to share them with the staffing teams.

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Review of
Sandford Care Home
from Kerry M (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Our mum has been in Sandford Care Home since July 2023. She settled in very quickly which we put down to the kindness and compassion that is shown to her by all the staff. They always treat her with respect and dignity and it's lovely to go in and see her so relaxed and at ease. It's great knowing she

has 24-hour care, so Dad can be her husband again and not her carer.
Nothing is ever too much trouble for the staff or manager and they're always on hand to update us on how she's doing. The home is always spotlessly clean, her room is always tidy and the meals always smell yummy. Mum loves to be outside as much as possible and this is never a problem for the staff, they all keep a watch on her.
I would recommend Sandford Care Home to others and I would like to take this opportunity to thank management and staff for everything they do for our beautiful mum.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words - I'll be sure to share them with the staffing teams.

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Review of
Sandford Care Home
from Paul W (Son of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Living a good distance from a loved one that is in a care home is a concerning prospect for most people, but the team at Sandford keep me fully informed about Mum. Nothing is too much trouble for them.
Mum is always happy when I visit, always clean and tidy.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your feedback and you're kind comments - I'll be sure to share these with the team.

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Review of
Sandford Care Home
from L J (Wife of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My husband was transferred to Sandford in 2020 after almost 18 months in Hospital and he settled in very quickly. The staff are all very pleasant and friendly and during the Covid 'nightmare' did everything they could to facilitate safe visits. He has his books, TV, music, and a large model train layout

(yet to be completed) and is happy and content.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind comments. I'll make sure these are passed over to the staffing teams.

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Review of
Sandford Care Home
from David R (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My father has a lovely, spacious ensuite room with an inspiring view out to the Irish Sea.
The staff are always very friendly and helpful, and any medical needs are able to be quickly met. There is good communication from the home to me as next of Kin. We were very pleased when the home was able to

make available and prepare a room for a special birthday celebration. My father enjoys the food and feels well looked after.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words. I'll be sure to share these with the staffing teams.

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Review of
Sandford Care Home
from Sharon W (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Since Dad has been at Sandford his health and well-being has improved dramatically, now he is getting his medication administered and reviewed on a regular basis, enjoys delicious hot meals, and has company and activities to keep him occupied.
All the staff are absolutely amazing, from the care staff

who are caring and compassionate, to the admin, managers, domestics, maintenance, and catering who all play their part in making Sandford home for Dad. Nothing is too much trouble for any of them, and they are friendly and welcoming when I visit weekly.
Seeing Dad thrive gives us, as a family, great peace of mind.
I would highly recommend Sandford to anyone looking for a new home for themselves or a family member.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your kind words. I'll be sure to share these with the staffing teams.

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Review of
Sandford Care Home
from D M (Power of Attorney of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Since my son-in-law's grandmother entered Sanford Care Home, the family has seen a marked change in their mother/grandmother.
Such support for their relationship is second to none and clearly seen by the improvement their relation has had since moving to Sandford earlier in 2024.
Unfortunately, the

user's mental health has deteriorated as per condition but the changes/challenges have been expertly met by the staff and management at Sandford, and on behalf of not only the service user but myself (power of attorney) and her family we thank Sandford for all their close and excellent attention.
We wish to collectively thank Sandford for their continued support.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your lovely review - we'll be sure to share your comments with the staffing teams.

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Review of
Sandford Care Home
from Paul D (Son of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

The care given to my mother is excellent and I am always kept informed if she is not feeling too well. Although my mother's condition has deteriorated over the past two years she continues to feel well looked after in a homely atmosphere and the staff are really caring. It is also appreciated that additional

services are also arranged such as chiropody, hairdressing, and an optician.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your lovely review - we'll be sure to share your comments with the staffing teams.

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Review of
Sandford Care Home
from Paul E (Son of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Dad has been at the care home for nearly 12 Months, we didn't ever expect Dad to have to use such a service but ended up being necessary.
The staff have all been friendly and professional with Dad and all the Family who visit, you couldn't ask for a better team to look after a loved one. We all feel

confident Dad's best interests are always considered. He doesn't want to be in a care home, but always says he is well looked after by all the staff and really enjoys the food. We all feel better knowing Dad is safe and cared for well at Sandford's. Thank you very much.

Reply from Sean Speakman, Care Home Manager at Sandford Care Home

Thank you for your lovely review - we'll be sure to share your comments with the staffing teams.

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