Care Home Owned by Caring Homes Group in Gloucestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Caring Homes Group in Gloucestershire

Only the locations & reviews in Gloucestershire for Caring Homes Group are showing below.

View the details of all 21 locations (with 1330 reviews) owned by Caring Homes Group

Caring Homes Group Locations in Gloucestershire (1)

1 Care Home owned by Caring Homes Group in Gloucestershire
Whittington House Nursing Home

58 Whittingham Road, Benhall, Cheltenham GL51 6BL 

9.4 70 reviews
"I find that Wittington Care Home is very warm and cosy, like walking into your own home every one, from carers, nurses, receptionists,…"   Read all 70 reviews
Location Type Care Home

Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its residents. The home is locally recognised for providing… Read more about Whittington House Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 66 Rooms
  • from £1,350 / week

Caring Homes Group Reviews in Gloucestershire (70)

9.7

Caring Homes Group has a Group Review Score of 9.7 (9.664) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Homes Group must have a Review Score.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Caring Homes Group
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Review of

Whittington House Nursing Home

from Sue B (Daughter of Resident) published on 10 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that Wittington Care Home is very warm and cosy, like walking into your own home every one, from carers, nurses, receptionists, cleaners, chefs, crafters, volunteers, maintenance, gardeners, and hairdressers, are all extremely helpful, friendly and approachable. I would recommend people I know
to go there.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Sue. We are so pleased to read your positive comments regarding Whittington House and the team we have here. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of

Whittington House Nursing Home

from Emma W (Granddaughter of Resident) published on 7 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Whittington House made my beloved Nan's last years very special. She was looked after wonderfully in every way. I felt at ease as soon as she moved in and that's down to the amazing staff. She was cared for mentally, medically, physically and most importantly emotionally. I would like
to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you, Emma, for your kind words and recognition of the team at Whittington House. We are sorry for your loss, and we are pleased that your Nan enjoyed spending time with Monika and Sarah. Your comments will be passed on to the team.

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Review of

Whittington House Nursing Home

from K H (Power of Attorney of Resident) published on 30 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Comfortable room.
Room plus bathroom modern .
Security re entry and exit affective .
Staff reaction to the fire alarm was poor.
Food quality varied
Staff friendly
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, we are pleased to read your positive comments about Whittington House and your feedback has been passed on to the team.

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Review of

Whittington House Nursing Home

from M B (Friend of Resident) published on 30 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always keep me updated on my friend's progress or any medical reviews.
She is happy in the home and likes most of the staff.
Food sometimes a problem as she has difficulty in chewing, and sometimes there isn't a suitable alternative. For example; last visit I asked if she could have scrambled
eggs but not available as ? No staff to cook.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your friend is happy with us at Whittington House, and we'll review your feedback internally regarding finding a suitable alternative and ensuring that it's readily available.

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Review of

Whittington House Nursing Home

from Jacquie E (Daughter of Resident) published on 24 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Whittington House since April 2025. As I live in North Yorkshire I have great reassurance that mum is being well cared for and is happy. The activity schedule is put together thoughtfully and mum often attends and enjoys the social aspect of the care delivered. The weekly
menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.


Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Whittington House, and it is lovely to hear she is enjoying the services we offer. Your feedback will be passed on to the team, who will be delighted with your 5* review.

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Review of

Whittington House Nursing Home

from L F (Daughter of Resident) published on 10 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Whittington House for 6 months now and has settled in well, with the help of the kind, caring staff. We are generally very happy with Mum's care and also with the impressive range of meals that are on offer every day, but there are just a couple of niggling things that
I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team and the range of food we offer. With regards to our team being on their phones, our team are not permitted to have personal devices with them when they're working, but we do use handsets, called PCS devices, to help us record and deliver care. These look very similar to mobile handsets and we are in the process of putting up some posters to explain this to families, but please do let us know if you have any questions about these or if there's anything else we can help with.

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Review of

Whittington House Nursing Home

from G G (Daughter of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a full time resident at Whittington House for over a year having previously attended several times for respite care.
She is very settled and happy there. Her room is good with a huge window looking onto the surrounding trees which she likes. The staff are always happy to talk and take
time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

We would like to thank you for your words of kindness regarding your mother's care, and that you've found the team here helpful and efficient. All comments will be passed on to the team.

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Review of

Whittington House Nursing Home

from John E (Husband of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I always receive a warm welcome when I visit my wife and all the carers know my name. All the staff do a good job. They keep me informed about my wife's wellbeing. I have no complaints or suggestions for improvement. Car parking can be an isssue at times as can gaining access to the building at weekends.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your wife's care and the team at Whittington House. Your feedback will be passed on.

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Review of

Whittington House Nursing Home

from Claire H (Daughter of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
On admission we informed the staff present of mum's needs, but we have found that these are not always regularly carried out. We also feel that the room could be vacuumed more regularly. We have found all the staff very welcoming and caring.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team, the care and services we deliver as a team to our residents and families is extremely important to us, we will reach out to you and discuss your concerns. Your feedback has been passed on.

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Review of

Whittington House Nursing Home

from T J (Husband of Resident) published on 2 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who is resident and suffers from advanced Alzheimer's (she's non mobile and non verbal) was admitted to Whittington House Cheltenham in May 2024.
Whereas I'm somewhat resigned to her condition being unlikely to improve radically, I have been really encouraged by her response to the
excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House. The care and services we deliver as a team to our residents and families is extremely important to us and your comments align fantastically with this. Your feedback will be shared with the team.

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Review of

Whittington House Nursing Home

from Debra T (Daughter of Resident) published on 2 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very communicative, Always let us know what's going on. Lovely care home and staff. Very reassuring to know mum is safe and well. We can visit when we like and are always very warmly welcomed by the member of staff on reception.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mother is receiving and recognition of the team at Whittington House. Your feedback has been passed on.

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Review of

Whittington House Nursing Home

from Hilary M (Wife of Resident) published on 22 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The environment is very pleasant, with lounge areas and dining rooms being smart for a care home. One has confidence in the staff who seem efficient, caring and who work as a team. My husband is bed-bound, and he is checked regularly. The food is good and varied. I visit almost daily, but I can be confident
that my husband is in safe hands if I go away for a few days.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your husband is receiving and the recognition of the facilities at Whittington House. Your feedback has been passed on to the team.

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Review of

Whittington House Nursing Home

from S B (Daughter of Resident) published on 14 August 2025
Submitted via Website • Report
Overall Experience 1.0 out of 5
Whilst the staff are very pleasant the care is extremely variable at times, the room is not always clean and the cost each year increases by a large percentage leaving us with excessive monthly care bills. Would not recommend.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

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Review of

Whittington House Nursing Home

from Pauline J (Respite Resident) published on 30 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here for 2 weeks to recover after a hip replacement op, and learning ti walk again. All the staff were very patient, cheerful and encouraging. The food was in abundance beautifully presented and appetising. My room was light and bright with a wet room ensuite. I chose this place as my neighbour
recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care that's been provided at Whittington House and it is lovely to hear that you've enjoyed the food on our menu. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of

Whittington House Nursing Home

from N W (Son of Resident) published on 23 July 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care from all staff. The home and the food were all good. Only slight criticism is that we didn't always receive updated information , but this is probably due to not being able to access relatives information online system as it was being shut down prior to changing systems.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care your relative is receiving, we're improving our systems to better support the communication between families and our home.

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Review of

Whittington House Nursing Home

from Talonne B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Whittington House is amazing and I can't recommend enough! They have an holistic and person-centred approach towards their residents and I've noticed a real change in my mother's physical and mental health since arriving at Whittington. We have had hiccups or teething problems if you will, however,
the staff are all willing to listen and work with us as a family to resolve any issues. The manager is really lovely and very approachable, she genuinely listens to your concerns and quite clearly does her job with a passion. The nurses and care staff work in a very high standard and the food is very nutritional as my mother is finally putting on weight. The admin team and reception are only too happy to help with anything that might arise. I work in a nursing home myself and I genuinely can't recommend this nursing home enough. Thank you Whittington House and thank you to each and every person who works in the home.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Talonne. We are so pleased to read your positive comments about your mother's care at Whittington House and it is lovely to hear you've noticed a real difference since her arrival. It's also very appreciated when someone within the industry can recognise another care home where the team really put a lot of effort into the care of the residents, whilst highlighting the passion for care that we all have. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of

Whittington House Nursing Home

from G B (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report
Overall Experience 1.0 out of 5
All residents' water should be changed daily, however, this isn't the case as on most occasions when we visit it is at least one or two days old on the sticker - or the sticker has been removed. We have complained on numerous occasions but unfortunately, the situation isn't resolved.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House. I have recently reached out to you to address the concerns that were raised, and we're glad that both yourself and resident are happy with the changes we've made to improve the communication and ensure the resident's water is refilled daily. If you have any other questions or concerns please contact me at your earliest convenience.

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Review of

Whittington House Nursing Home

from Claire W (Niece of Resident) published on 21 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am constantly and consistently impressed with the offer at Whittington House. My relative has been here for about a year now and I wasn't sure how well they would settle having been incredibly independent before becoming resident. I didn't need to worry. Everything from the transition in to accommodating
personal items, including some furniture and a lovely room that was entirely appropriate to the current and changing needs. Accommodating of all visitors, made to feel welcome in person or if contacting over the phone. I feel that concerns or comments are taken very seriously and the care by the named nurse for my relative is very comforting. The amount and variety of activities on offer is incredible and I feel that residents are actively encouraged and supported to engage.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Claire. We really appreciate your comments regarding Whittington House, and we're glad your relative has settled in well with us. It's also great to hear our team has been reassuring with regards to any concerns you may have and that our activities have met your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of

Whittington House Nursing Home

from Jane W (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided she could no longer look after herself at home, ordering shopping and cooking/preparing meals had started to overwhelm her.
We looked at a number of homes within the area, closer to her family.
Whittington House is purpose-built, with good-sized rooms, each having its own individual
character and view. Each floor, there are 4, has its own lounge and restaurant area, although residents if they are able, can use any floor.
There is a cinema room, and several different lounges, with activities each day for the residents to participate in.
It did take Mum a while to settle in, just getting used to new surroundings having been in her own flat for over 15 years. 6 months in Whittington House she is in her words 'very happy' and is delighted someone else now does the shopping and cooking. She is able to have a varied menu each day and can choose from 3 options for each meal.
I now have my mum-daughter relationship back where I can visit her for coffee and a meal.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Jane. We are so pleased to read your positive comments about the care your mum is receiving and that she is settling into the home well, as we know the transition can be a challenge. We're glad to have been able to remove the overwhelming feeling of organising the shopping and cooking, and it's lovely to hear that your mum-daughter relationship is back! Your feedback has been passed on to the team at Whittington House.

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Review of

Whittington House Nursing Home

from Anna N (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was at Whittington House for the last two years of his life and received very good care. The home is well-managed and has a great team of conscientious, caring staff who make it a happy place to be.
Dad had Alzheimer’s and was at constant risk of falling and so needed one-to-one care during the
daycare to keep him safe. He had some excellent carers who went above and beyond to look after Dad’s health and wellbeing, taking a genuine interest in him and making a real effort to entertain him with things that he enjoyed. He was always treated with dignity and respect and we could relax knowing that he was in good hands.
The building is a pleasant, clean and fresh environment. It has light and spacious rooms with big windows overlooking the woods, and the simple layout and wide corridors are easy for an older person to navigate. Big thanks to the Whittington team for everything.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you, for leaving such a lovely review. We are sorry for your loss, and we are pleased that your Dad received the care that he deserved while he was staying with us. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be passed on to the team.

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Awards / Recognitions (39)

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