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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Caring Homes Group in Gloucestershire

Only the locations & reviews in Gloucestershire for Caring Homes Group are showing below.

View the details of all 21 locations (with 1457 reviews) owned by Caring Homes Group

Caring Homes Group Locations in Gloucestershire (1)

 - Browse 1 Care Home owned by Caring Homes Group in Gloucestershire
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Whittington House Nursing Home
58 Whittingham Road, Benhall, Cheltenham GL51 6BL 
9.4 74 reviews
Whittington House Nursing Home, Cheltenham, Gloucestershire
"My relative has been a resident since October 2025. We had a few settling in difficulties but this last month has seen a great improvement…"   Read all 74 reviews
  • from £1,458 / week
  • 66 Rooms
Location Type Care Home

Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Caring Homes Group Reviews in Gloucestershire (74)

9.7

Caring Homes Group has a Group Review Score of 9.7 (9.651) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Homes Group must have a Review Score.

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Review of

Whittington House Nursing Home

from D S (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had problems when mum first came in, wouldn't settle and was quite poorly. She has had a fall, and promised a pressure mat, that was in October, still waiting, now February. I have noticed the difference in staff at weekends they are quite happy for her to lay in bed all day, its not until I visit they
will get her up. Week staff great.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave a review for Whittington House. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.
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Review of

Whittington House Nursing Home

from Chris S (Relative of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been a resident since October 2025. We had a few settling in difficulties but this last month has seen a great improvement in her involvement in activities and enjoyment in being a resident. The overall impression of the home is very good. All the staff are friendly and polite. Cleanliness
is good. Sometimes I think the meal choices could be better but my relation seems to enjoy most meals. Communication from staff and management via email is good. We have not received a health update for a while but we can see that our relative is well and settled so no concerns.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review, Chris, and for your kind words and recognition of the team at Whittington House. The care and services we deliver as a team to our residents and families is extremely important to us and we will ensure to meet your expectations in response to this review. Your feedback will be shared with the team.
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Review of

Whittington House Nursing Home

from Barbara B (Wife of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming. The main problem being that there are not enough staff. The staff there are marvelous - very caring and respectful. The quality of the food has gone down and is often cold. Rooms are not cleaned often enough. Activities are often cancelled with no notification. Rooms are
in need of refurbishment.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave a review for Whittington House. I have recently reached out to you to address the concerns that were raised, if you have any other questions or concerns please contact me at your earliest convenience.
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Review of

Whittington House Nursing Home

from Andy C (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Whittington House for over 4 yrears now. Staff have been fantatstic, supporting and caring for Dad throught some very difficult times. They have been attentive to his physical needs, quickly spotting when additional medical care is required and arranging for it promptly. They have been
really flexible in allowing him to contribute to the life of the Home, and in engaging with the local community while he was sufficiently mobile.
Dad has a very active mind still and finding the right activities for him when his mobility reduced has proved harder, but the management's and staff's commitment to Dad has been exceptional and never wavered.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review, Andy. We are so pleased to read your positive comments about your Father's care at Whittington House, and it is lovely to hear that the team have been attentive to his needs while working to help him find activities that he enjoys. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review of

Whittington House Nursing Home

from Claire W (Niece of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whittington House has been the perfect place for my relative to call home for the past 2 years. I feel they are cared about, kept active and dignity maintained. When I visit, the home is clean, tidy and homely and I'm always welcomed with open arms no matter the time of day. All staff I have encountered
have been friendly and always greet me and acknowledge my presence even if just passing in the hall and they really genuinely appear to know my relative well. Any concerns I have had over the time, I've been proactively engaged with and I know they are open and transparent about issues arising. Thanks to Kirsty and her incredible team for providing not only a safe place to live but one that is caring and full to the brim of activities, visits from community members- including four footed ones! And trips out for coffee or walks where it's possible.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review, Claire. We are so pleased to read your positive comments about your relative's care at Whittington House and it is lovely to hear that the team have been welcoming every time you've visited the home. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review of

Whittington House Nursing Home

from Sue B (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that Wittington Care Home is very warm and cosy, like walking into your own home every one, from carers, nurses, receptionists, cleaners, chefs, crafters, volunteers, maintenance, gardeners, and hairdressers, are all extremely helpful, friendly and approachable. I would recommend people I know
to go there.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review, Sue. We are so pleased to read your positive comments regarding Whittington House and the team we have here. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review of

Whittington House Nursing Home

from Emma W (Granddaughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Whittington House made my beloved Nan's last years very special. She was looked after wonderfully in every way. I felt at ease as soon as she moved in and that's down to the amazing staff. She was cared for mentally, medically, physically and most importantly emotionally. I would like
to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you, Emma, for your kind words and recognition of the team at Whittington House. We are sorry for your loss, and we are pleased that your Nan enjoyed spending time with Monika and Sarah. Your comments will be passed on to the team.
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Review of

Whittington House Nursing Home

from K H (Power of Attorney of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Comfortable room.
Room plus bathroom modern .
Security re entry and exit affective .
Staff reaction to the fire alarm was poor.
Food quality varied
Staff friendly
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review, we are pleased to read your positive comments about Whittington House and your feedback has been passed on to the team.
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Review of

Whittington House Nursing Home

from M B (Friend of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always keep me updated on my friend's progress or any medical reviews.
She is happy in the home and likes most of the staff.
Food sometimes a problem as she has difficulty in chewing, and sometimes there isn't a suitable alternative. For example; last visit I asked if she could have scrambled
eggs but not available as ? No staff to cook.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your friend is happy with us at Whittington House, and we'll review your feedback internally regarding finding a suitable alternative and ensuring that it's readily available.
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Review of

Whittington House Nursing Home

from Jacquie E (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the care of Whittington House since April 2025. As I live in North Yorkshire I have great reassurance that mum is being well cared for and is happy. The activity schedule is put together thoughtfully and mum often attends and enjoys the social aspect of the care delivered. The weekly
menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.


Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Whittington House, and it is lovely to hear she is enjoying the services we offer. Your feedback will be passed on to the team, who will be delighted with your 5* review.
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Review of

Whittington House Nursing Home

from L F (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Whittington House for 6 months now and has settled in well, with the help of the kind, caring staff. We are generally very happy with Mum's care and also with the impressive range of meals that are on offer every day, but there are just a couple of niggling things that
I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team and the range of food we offer. With regards to our team being on their phones, our team are not permitted to have personal devices with them when they're working, but we do use handsets, called PCS devices, to help us record and deliver care. These look very similar to mobile handsets and we are in the process of putting up some posters to explain this to families, but please do let us know if you have any questions about these or if there's anything else we can help with.
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Review of

Whittington House Nursing Home

from G G (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a full time resident at Whittington House for over a year having previously attended several times for respite care.
She is very settled and happy there. Her room is good with a huge window looking onto the surrounding trees which she likes. The staff are always happy to talk and take
time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeWe would like to thank you for your words of kindness regarding your mother's care, and that you've found the team here helpful and efficient. All comments will be passed on to the team.
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Review of

Whittington House Nursing Home

from John E (Husband of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always receive a warm welcome when I visit my wife and all the carers know my name. All the staff do a good job. They keep me informed about my wife's wellbeing. I have no complaints or suggestions for improvement. Car parking can be an isssue at times as can gaining access to the building at weekends.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your wife's care and the team at Whittington House. Your feedback will be passed on.
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Review of

Whittington House Nursing Home

from Claire H (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
On admission we informed the staff present of mum's needs, but we have found that these are not always regularly carried out. We also feel that the room could be vacuumed more regularly. We have found all the staff very welcoming and caring.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team, the care and services we deliver as a team to our residents and families is extremely important to us, we will reach out to you and discuss your concerns. Your feedback has been passed on.
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Review of

Whittington House Nursing Home

from T J (Husband of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who is resident and suffers from advanced Alzheimer's (she's non mobile and non verbal) was admitted to Whittington House Cheltenham in May 2024.
Whereas I'm somewhat resigned to her condition being unlikely to improve radically, I have been really encouraged by her response to the
excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House. The care and services we deliver as a team to our residents and families is extremely important to us and your comments align fantastically with this. Your feedback will be shared with the team.
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Review of

Whittington House Nursing Home

from Debra T (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very communicative, Always let us know what's going on. Lovely care home and staff. Very reassuring to know mum is safe and well. We can visit when we like and are always very warmly welcomed by the member of staff on reception.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mother is receiving and recognition of the team at Whittington House. Your feedback has been passed on.
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Review of

Whittington House Nursing Home

from Hilary M (Wife of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The environment is very pleasant, with lounge areas and dining rooms being smart for a care home. One has confidence in the staff who seem efficient, caring and who work as a team. My husband is bed-bound, and he is checked regularly. The food is good and varied. I visit almost daily, but I can be confident
that my husband is in safe hands if I go away for a few days.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your husband is receiving and the recognition of the facilities at Whittington House. Your feedback has been passed on to the team.
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Review of

Whittington House Nursing Home

from S B (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Whilst the staff are very pleasant the care is extremely variable at times, the room is not always clean and the cost each year increases by a large percentage leaving us with excessive monthly care bills. Would not recommend.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave a review for Whittington House. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.
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Review of

Whittington House Nursing Home

from Pauline J (Respite Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here for 2 weeks to recover after a hip replacement op, and learning ti walk again. All the staff were very patient, cheerful and encouraging. The food was in abundance beautifully presented and appetising. My room was light and bright with a wet room ensuite. I chose this place as my neighbour
recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care that's been provided at Whittington House and it is lovely to hear that you've enjoyed the food on our menu. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review of

Whittington House Nursing Home

from N W (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent care from all staff. The home and the food were all good. Only slight criticism is that we didn't always receive updated information , but this is probably due to not being able to access relatives information online system as it was being shut down prior to changing systems.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing HomeThank you for taking the time to leave us a review. We are pleased to read your positive comments about the care your relative is receiving, we're improving our systems to better support the communication between families and our home.
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Awards / Recognitions (40)

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