Care Home Owned by Caring Homes Group in Gloucestershire

will get her up. Week staff great.

is good. Sometimes I think the meal choices could be better but my relation seems to enjoy most meals. Communication from staff and management via email is good. We have not received a health update for a while but we can see that our relative is well and settled so no concerns.

in need of refurbishment.

really flexible in allowing him to contribute to the life of the Home, and in engaging with the local community while he was sufficiently mobile.
Dad has a very active mind still and finding the right activities for him when his mobility reduced has proved harder, but the management's and staff's commitment to Dad has been exceptional and never wavered.

have been friendly and always greet me and acknowledge my presence even if just passing in the hall and they really genuinely appear to know my relative well. Any concerns I have had over the time, I've been proactively engaged with and I know they are open and transparent about issues arising. Thanks to Kirsty and her incredible team for providing not only a safe place to live but one that is caring and full to the brim of activities, visits from community members- including four footed ones! And trips out for coffee or walks where it's possible.

to go there.

to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.

eggs but not available as ? No staff to cook.

menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.

Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.

I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs

time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.

excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.

that my husband is in safe hands if I go away for a few days.

recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.