Care Home Owned by Caring Homes Group in Gloucestershire

have been friendly and always greet me and acknowledge my presence even if just passing in the hall and they really genuinely appear to know my relative well. Any concerns I have had over the time, I've been proactively engaged with and I know they are open and transparent about issues arising. Thanks to Kirsty and her incredible team for providing not only a safe place to live but one that is caring and full to the brim of activities, visits from community members- including four footed ones! And trips out for coffee or walks where it's possible.

to go there.

to say a special thank you to Monika and Sarah as you were her favourite even with the dementia she knew you both and loved spending time with you.

eggs but not available as ? No staff to cook.

menu is varied, meals and cakes all freshly prepared on the premises which mum says are always delicious.
From the beginning the carers have been attentive, smiling, helpful and so very kind.
As a daughter I am kept informed of any changes to mums condition, changes to medication and am given regular updates. Communication is first class.

Whittington House has been a godsend to mum and her family. It is excellent, and I thank everyone.

I would like to mention. The website for Whittington is very striking and we were impressed with the furnishings however these are very sad and aged and the general maintenance is poor, dusty air vents, broken furniture, dingy paintwork in places and most annoying, curtains hanging off rails and even a cornflake and old tape on the ceiling of the day room which has been there for at least as long as Mum has been a resident. Carers can often be found in the Day Room sitting amongst residents, focused on their phones instead of making conversation and encouraging the residents to chat. I would ideally like to see more investment in the Home considering the above average monthly costs

time with her. I always feel welcome when visiting and have joined in with activities. It is lovely to know that she is well looked after and has plenty of company and activities to pass the days.
The office staff are very helpful and efficient too.

excellent care she has received: she invariably greets staff and fellow residents with a smile and some staff appear to recognise some of the facial expressions she uses to communicate. I am able on a daily basis to take her to her room where I can try various means of eliciting responses/ recognition from her. Eg music (she was a professional musician), photos and familiar scenes/ images from her past. She is always clean and usually dressed appropriately. She appears to eat very well and any issues I've had are invariably answered/ dealt with promptly. All in all our joint experience at Whittington has been of a high standard.

that my husband is in safe hands if I go away for a few days.

recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.

the staff are all willing to listen and work with us as a family to resolve any issues. The manager is really lovely and very approachable, she genuinely listens to your concerns and quite clearly does her job with a passion. The nurses and care staff work in a very high standard and the food is very nutritional as my mother is finally putting on weight. The admin team and reception are only too happy to help with anything that might arise. I work in a nursing home myself and I genuinely can't recommend this nursing home enough. Thank you Whittington House and thank you to each and every person who works in the home.

character and view. Each floor, there are 4, has its own lounge and restaurant area, although residents if they are able, can use any floor.
There is a cinema room, and several different lounges, with activities each day for the residents to participate in.
It did take Mum a while to settle in, just getting used to new surroundings having been in her own flat for over 15 years. 6 months in Whittington House she is in her words 'very happy' and is delighted someone else now does the shopping and cooking. She is able to have a varied menu each day and can choose from 3 options for each meal.
I now have my mum-daughter relationship back where I can visit her for coffee and a meal.

daycare to keep him safe. He had some excellent carers who went above and beyond to look after Dad’s health and wellbeing, taking a genuine interest in him and making a real effort to entertain him with things that he enjoyed. He was always treated with dignity and respect and we could relax knowing that he was in good hands.
The building is a pleasant, clean and fresh environment. It has light and spacious rooms with big windows overlooking the woods, and the simple layout and wide corridors are easy for an older person to navigate. Big thanks to the Whittington team for everything.