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Care Homes Owned by Caring Homes Group in London

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Caring Homes Group Locations in London (1)

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1 Care Home owned by Caring Homes Group in London

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The Pines Nursing Home
104 West Hill, Putney, London SW15 2UQ
9.650 Reviews
The Pines Nursing Home
The Pines Nursing Home
"My husband has been a resident at the Pines since April 2025. The Manager, the deputy Manager and all the staff have done an outstanding..."Read all 50 reviews

from £1,953 / weekSize 50 rooms

Location Type: Care Home

The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care

Caring Homes Group Reviews in London (50)

9.7

Caring Homes Group has a Group Review Score of 9.7 (9.687) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Homes Group must have a Review Score.

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Review of The Pines Nursing Home from Sandra V (Wife of Resident) published on 9 July 2026 Submitted via Postal Card•
Overall Experience

My husband has been a resident at the Pines since April 2025. The Manager, the deputy Manager and all the staff have done an outstanding job looking after my husband. Nothing has been too much trouble for them. The carers and nursing staff are all wonderful. We are so lucky to have found the Pines Nursing Home.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and your positive comments about your husband's care and the recognition of the team at The Pines Nursing Home. We are pleased to read that your husband's needs were met and in capable hands, providing you with peace of mind. Your feedback will be shared with the team, who will be delighted with your review.

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Review of The Pines Nursing Home from Clive C (Resident / Service User) published on 9 July 2026 Submitted via Postal Card•
Overall Experience
I turned up from hospital in a wheelchair to a warm welcome.
The nursing staff are very attentive.
The carers are a delight to be around.
Good leadership comes from the senior staff.

Guests are made to feel at home.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home, and the recognition of the team at The Pines Nursing Home. Your feedback will be shared with the team, who will be delighted with your review.

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Review of The Pines Nursing Home from Christine J (Daughter of Resident) published on 1 July 2026 Submitted via Postal Card•
Overall Experience

Our mother has been at The Pines for 10 years and has had the best care here, support, food, interactions and at 94 years she is still enjoying life.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Christine. We are so please to read your positive comments about our home and the recognition of the team at The Pines Nursing Home. The care and services we provide to our residents and families are important to us, and your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.

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Review of The Pines Nursing Home from Nigel W (Friend of Resident) published on 15 June 2026 Submitted via Postal Card•
Overall Experience

I always get positive feedback from the resident I visit every month. Especially the kindness and care given by all The Pines staff. Thank you.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Nigel. We are so pleased to read your positive comments about your friend's care and the team at The Pines Nursing Home. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from S C (Daughter of Resident) published on 15 June 2026 Submitted via Postal Card•
Overall Experience

The Pines has been excellent from day one. Kind, compassionate and calm. My mother always say 'thank you for finding me The Pines'

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care and the team at The Pines Nursing Home. The care and services we provide to our residents and families are important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team, who will be delighted with your 5* review.

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Review of The Pines Nursing Home from Maura C (Friend of Resident) published on 9 March 2026 Submitted via Postal Card•
Overall Experience

I am writing to commend staff of the above nursing home. As a frequent visitor + am impressed by the high standards of cleanliness, and the compassionate nature of the carers. The home always feels cheerful when arrive to visit. It is good to know that Helen is being looked after very well. She does tell me about the good food. The excellent staff, Heather (matron), Geraldine, Vanessa, Moses.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Maura. We are so pleased to read your positive comments about Helen's care and the team at The Pines Nursing Home. The care and services we provide to our residents, families and friends are important to us and it's lovely to read your comments...  

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Review of The Pines Nursing Home from Gary L (Son of Resident) published on 25 November 2025 Submitted via Postal Card•
Overall Experience

Superb caring and attentive with great focus on keeping everyone active and occupied. Great staff.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Gary, thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from Daniel B (Son of Resident) published on 7 October 2025 Submitted via Website•
Overall Experience

Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great comfort. Rooms are spacious, well equipped and clean. Staff are attentive.,

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Daniel. We are so pleased to read your positive comments about the team here at The Pines, and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of The Pines Nursing Home from S S (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card•
Overall Experience

My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this emotionally challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your mother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to...  

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Review of The Pines Nursing Home from M B (Wife of Resident) published on 15 November 2024 Submitted via Postal Card•
Overall Experience

When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to...  

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Review of The Pines Nursing Home from T W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience

My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well oiled machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from Richard N (Brother of Resident) published on 17 October 2024 Submitted via Website•
Overall Experience

The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for your kind words and recognition of the team at The Pines Nursing Home. We are so sorry for your loss, and we hope we made your brother's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely...  

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Review of The Pines Nursing Home from D R (Son of Resident) published on 7 October 2024 Submitted via Postal Card•
Overall Experience

The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your mother's care at The Pines - the team was truly privileged to be able to care for your mum. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of The Pines Nursing Home from Jean B (Respite Resident) published on 30 September 2024 Submitted via Postal Card•
Overall Experience

Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.

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Review of The Pines Nursing Home from Sarah A (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card•
Overall Experience

The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she was always encouraged to do the activities.

↩Reply from Heather Said, The Pines Manger at The Pines Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. All comments will be shared with the team.

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Review of The Pines Nursing Home from P D (Resident / Service User) published on 10 June 2024 Submitted via Postal Card•
Overall Experience

They shower me. Help me with my TV. Keep room tidy. Staff are friendly.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from E V (Resident / Service User) published on 10 June 2024 Submitted via Postal Card•
Overall Experience

While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you are receiving at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from C C (Son of Resident) published on 27 February 2024 Submitted via Postal Card•
Overall Experience

My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him makes a huge difference.

↩Reply from Heather Said, The Pines Nursing Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from V B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card•
Overall Experience

Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing nature of the staff.

↩Reply from Heather Said, The Pines Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, and for your kind words and recognition of the team at The Pines Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review of The Pines Nursing Home from Lou E (Mother of Resident) published on 4 July 2023 Submitted via Postal Card•
Overall Experience

I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to secretaries, housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!

↩Reply from Heather Said, Home Manager at The Pines Nursing Home

Thank you for taking the time to leave us a review, Lou. We are so pleased to read your positive comments about your daughter’s care at The Pines and it is lovely to hear the home and team are meeting expectations. Your feedback will be passed on to the team who will be delighted with your 5-star review.

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News

  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

  • 23 Apr 2025

    Caring Homes has embarked upon the group-wide implementation of a digital reception system which is already proving a success in the first five care homes to adopt the technology. This...

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