Care Home Owned by Caring Homes Group in London
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Caring Homes Group are showing below.
View the details of all 21 locations (with 1333 reviews) owned by Caring Homes Group
Caring Homes Group Locations in London (1)
The Pines Nursing Home
9.8
43 reviews
104 West Hill, Putney, London SW15 2UQ
"Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great…" Read all 43 reviews
Location Type Care Home
The Pines Care Home is located in Wandsworth, London and provides residential, nursing and dementia care for up to 42 elderly residents including trial stays, short stays, convalescent care and long-term care for individuals or couples. The home is a… Read more about The Pines Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Acquired Brain Injury
- 50 Rooms
- from £1,825 / week
Caring Homes Group Reviews in London (43)
9.7
Caring Homes Group has a Group Review Score of 9.7 (9.666) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Homes Group must have a Review Score.
Review of
The Pines Nursing Home
from Daniel B (Son of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helpful staff and management. Any requests or concerns I have are listened to and acted upon. Mum is happy and relaxed which gives us great comfort. Rooms are spacious, well equipped and clean. Staff are attentive.,
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from S S (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent the last week of her life at The Pines, after being transferred from hospital. The care and attention she received were outstanding. The staff did everything they could to make her comfortable and maintain her dignity. They were equally kind to me and my sisters throughout this emotionally
challenging time - not just the tea and cake, but real understanding, warmth and sympathy. We are all so glad that our mother was able to end her days in such a caring environment. I can't imagine anywhere else could have been better. Finally, particular thanks to the care home manager. A great leader/manager and a wonderfully practical, efficient, warm and sympathetic person.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from M B (Wife of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I accompanied my husband to take up residence we were treated by the manager and administrator and many of the staff in a very welcoming way as if we were already friends - which we certainly became. My husband died within a week but I would not hesitate to recommend The Pines.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from T W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was at The Pines just short of 6 years. In that time I saw nothing but kindness and care for the residents and their families. They have always kept us updated on the health of Mum and anything we needed to know. Nothing ever seemed too much trouble. The staff all work together as a well oiled
machine and are a great team. I would definitely recommend The Pines if someone was looking at care homes.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Richard N (Brother of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Pines provided my brother with excellent palliative care for the last month of his life. As a family we looked around the home and were impressed by their gentle and thoughtful approach - with a focus on not just ensuring that their care would be adjusted as my brother's needs changed, but also
their determination to support us as a family with the challenges we faced. The staff listened to us and every visit left us with the reassurance that he could not be given better care. Every staff member was impressive and we will always be grateful to the manager and the whole team.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from D R (Son of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Pines Nursing Home was excellent, my Mother was looked after all of the years she was there. Thank you so much.
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Jean B (Respite Resident) assisted by family/friend published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff were very nice. They were always kind and ready to do what I asked. Food would have been excellent but I don't like pasta very much! The menu was good and it was nice to have a choice. Everything was clean and tidy.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Sarah A (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all very caring and there is a strong focus on working with the residents to get the best outcome. Manager and deputy manager very calm, helpful and professional. The team supporting Mum were very friendly and warm. Impressive how long many employees have been there. Mum said that she
was always encouraged to do the activities.
Reply from Heather Said, The Pines Manger at The Pines Nursing Home
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Review of
The Pines Nursing Home
from P D (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They shower me. Help me with my TV. Keep room tidy. Staff are friendly.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from E V (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
While I am still finding my way here I have been helped by the kindness of everyone. I am still getting used to belonging to a group who I don't really know as yet.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from C C (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was recommended to The Pines from the hospital for end-of-life care. He has been so lucky to have a place in this caring comfortable and excellent home. The staff have a friendly and professional approach that makes his life much more bearable. The additional time taken to engage with him
makes a huge difference.
Reply from Heather Said, The Pines Nursing Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from V B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are very attentive to the clients and real-time needs, showing compassion and being proactive with care requirements and advice. The home offers a good variety of activities and is well encouraged by staff to attend. I would always recommend this home especially due to the caring and nurturing
nature of the staff.
Reply from Heather Said, The Pines Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Lou E (Mother of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was on a visit from the US to visit my daughter, who is a resident at The Pines Nursing Home. I was pleasantly surprised with the facility and staff. The facility was very clean, cheery and accessible to patios for residents to enjoy the outdoors. All of the staff, from top management to secretaries,
housekeepers, kitchen staff, care assistants and occupational therapists were caring and attentive!
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Kimberly M (Sister of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is comforting to know that my sister is well cared for at The Pines. The facility is peaceful with pleasant garden/patio areas. All of the staff are attentive and patient. The food is of high quality. There are fun activities for residents to look forward to. Thank you for all you do.
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from S R (Aunt of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The resident needs a lot of attention and demanding but all the staff are very patient and kind. I'm only here for a week and exhausted, I cannot imagine the daily ritual the staff endure! Actually, they are all better than excellent and we would never be able to thank them enough.
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Lancelot N (Resident) assisted by family/friend published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
To be at The Pines Nursing Home was like being in a home away from home! I was always happy in this nursing home, I met a lot of people and took part in many activities. The carers met all my needs and breezed in and out of my room with cups of tea/coffee. I could eat in my room or the dining room -
wherever I wanted and the food was excellent. I put on weight at The Pines! No one was ever cross with me.
Reply from Heather Said, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Derrick M (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My family, my friends and I are so happy that my wife is a resident in this excellent home, The Pines. The staff, from top to bottom are so friendly. They are so caring with the residents which makes us all so comfortable. The home is very clean, bright and airy. Each day we visitors are welcomed to
the door by happy and smiling staff. This proves that they are looking after our loved ones with care and love. They keep the residents and their rooms clean. The food, well it cannot get better - healthy meals. My wife cleans the lot.
Reply from Home Manager, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Carlo R (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the outset, the management and all the care staff were friendly and reassuring. They were professional and easy to talk to at all times either in person or by phone. My mother was always clean, and comfortable and said her needs were all met. Myself and my family were happy when we visited, that
there was a very safe and caring environment to support my mother in what was to be the last three months of her life. I feel blessed that she went to her final resting place feeling safe and able to live with dignity. My thanks to all the staff who work in a loving manner.
Reply from Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Elise M (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My much-loved mother has now been a resident at The Pines for just over two years. During that time, the staff cared for her as though she is their own mother. She loves her nurses/carers and all the staff she comes into contact with. She has complex needs, and at 95, and needs a lot of care and attention,
and the staff are always cheerful and ensure that she gets the best possible care and is made as comfortable as possible. The home has a lovely, warm and cosy atmosphere, and I am so grateful for the excellent care my mother is receiving there.
Reply from Home Manager, Home Manager at The Pines Nursing Home
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Review of
The Pines Nursing Home
from Susan H (Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Following a hip replacement operation, I wanted to be sure of a safe and relaxing environment in which to recuperate. I spent a month at the Pines which proved to be exactly the right decision. The facilities were adapted to my needs, the nursing staff were responsive with ongoing care such as changing
dressings and with dealing with an attack of chronic constipation. All the staff were welcoming and cheerful and my access to a garden was idyllic and greatly aided my return to mobility.
Reply from Home Manager, Home Manager at The Pines Nursing Home
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Awards / Recognitions (39)
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