Care Home Owned by Caring Homes Group in Aberdeenshire

the home is also on offer which my mum enjoys
Big shout out to the kitchen staff - the cakes are so delicious!!

food and drinks, her room and the wider environment and her overall satisfaction.
From a personal perspective there are some niggles; getting in and out of the home is too often frustratingly slow, but other homes can be slow too. A few carers can be inclined to forget not all residents have dementia, and the turn-over of care staff is disappointingly high, but again, these are a common challenges for all care homes.
For anyone looking for a care home that has more of a homely feel rather than a clinical institution, Hawkhill House would be a good choice.

for the manner in which they carried out the care they provided. Two members of staff in particular spoke with Mum in such a nice way whilst still being very professional. I could get a sense of the Health and Social Care Standards implemeted in a person-centred way. They encouraged Mum to do what she could, maintaining her abililities, and reassuring her if she needed to rest during the process. They used humour, which my Mum loves, just chatting and having a laugh whilst carrying out a very personal task.
I told them how I felt about their practice and also passed it onto Management. I am so happy that Mum is being looked after by such nice and professional carers.

a number of nursing homes in Aberdeen and we can honestly say there are none that match the care and protection given at Hawkhill House. Please continue to provide this excellent service as Mum feels, as we do, that she has just moved home. Thank you so much.

something going on they are well used!
Rooms have ensuite shower rooms and are newly refurbished , with adequate storage and very comfortable.

her settled in no time. She commented on everyone being "so very nice and helpful" and I can very much agree with that comment. Anytime I've been visiting I've had first-hand experience of just how helpful everyone is - this covers all staff and not just nurses and carers. With the death of my dad in September this year, everyone gave great care and compassion towards our family who all came together to console my mum and help her through such a big event in her life. They had just celebrated 66 years of marriage together in July where Hawkhill had provided a cake and party facility for them both on the day. A devastating blow which Mum is now slowly coming to terms with thanks to all staff.

down to the type of cake. We had a wonderful memorable day. Thank you all so much!

My dad unfortunately did not wish to participate in any of the many activities available, preferring to stay in his room. Staff looked after him very well. There was always someone popping in to see that he was okay day or night. He had his meals served in his room. He often commented on how varied and how good the food was.
Sadly, my father passed away at the end of July, but in his last days, the nurses, carers and domestic staff bent over backwards ensuring that he was as comfortable as possible and in keeping me informed on how he was.
I can only thank everyone at Hawkhill for helping my dad. It was comforting to know that he was being well looked after during his stay.

All staff are incredibly caring and we can see often how they deal sensitively with all the issues that can arise within the home. The online feedback tools are very useful to get real-time feedback on my mum's day-to-day activities and medical history. Every day there are activities for Mum to take part in - many of which will be new to Mum but the coordinators do a great job of encouraging and facilitating participation. The food is excellent and consequently Mum's diet has improved significantly. Every single member of staff we have encountered are gentle but professional, they clearly know my mum and it provides great comfort to us to know Mum is being well looked after.

received. Thank you

and is therefore very secure. There are daily activities displayed on their wall which we like to look at. The staff are caring and treat residents with dignity. Mum has settled in and appears relaxed and happy there. Relatives are encouraged to make suggestions and feel involved. Excellent overall.