Caring Homes Group in Suffolk | 3 Care Homes

Review of
Mellish House Residential Home
from K R (Husband of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Over the years that my wife has been in Mellish House, she has been looked after very well. When possible, she was taken out when the weather was good and would be out in the garden. My wife always liked music, so from time to time, a singer would come to Mellish. It may be a silly thing to say, but

all the staff are very caring. From my point it was good that I could visit anytime, that we were able to celebrate our anniversary, and that my wife was being looked after well.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for your kind words and recognition of the team at Mellish House. We are so sorry for your loss, and we hope we made your wife's time with us was as comfortable and as peaceful as possible. Your comments will be passed on to the team.

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Review of
Hillside Care Home
from T K (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

We have been pleased with my Mother-in-laws care, she seems settled and happy. The home is tired and in need of a refurb (which I know is being planned). Meal's look good and healthy, and plenty of hot and cold drinks provided through out the day.
The carers have been approachable and supportive

in some difficult times, I visit a couple of times a week and have seen lovely social activities with all the residents and the staff do try and keep an upbeat and happy atmosphere.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your Mother-In-Law is receiving and it's lovely to read how settled she is at the home and with our team. Your feedback has been passed on to the team.

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Review of
Hillside Care Home
from N I (Friend of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

I can say that the team at Hillside have been really supportive to both our friend and us. Everything from being shown around initially to taking us through the process needed to arrange a room for our friend has been amazing. This support has continued and we really appreciate how much support and

advice we have been given. We feel confident that our friend is being very well looked after - from feedback both from our friend and the help we have experienced first hand. We were recommended to Hillside and I would certainly recommend them to all our friends and family. We have found every single member of staff to be very welcoming and they always find the time to say hello and make sure we have any support or help needed, or even a cup of tea when we visit! There is definitely a lovely feeling of homeliness and care.
I would like to say a special thank you to Marta and Lee who have both been very supportive and helpful.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your friend is receiving and recognition of the team at Hillside Care Home. Your feedback has been passed on to the team.

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Review of
Mellish House Residential Home
from K N (Son of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

All good

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for taking the time to leave us a review. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review of
Hillside Care Home
from A P (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum is well cared for by all the staff at Hillside. They encourage independence and assist when needed. They have time to have a chat with mum, while doing their jobs/checks and always with a smile.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team here at Hillside Care Home. Your feedback has been passed on to the team.

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Review of
Hillside Care Home
from L C (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

Although the care home is tired and in need of new carpet and furniture, the care given to mum and I has been good most of the time Her wishes and mine have been respected and appreciated
The food has been ok. Interesting at times with the different chefs and their skills. I feel it sometimes

understaffed although I've been told it's not
I made friends with most of the staff and in the early days when it was busy , there was a lot of laughter at times

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Hillside Care Home. We are pleased to hear your mother is getting the care needed and that both of your wishes have been respected and appreciated. Your comments have been shared with the team who will be delighted to hear your feedback

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Review of
Hillside Care Home
from Michael H (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

As a fulltime carer, I needed a break and made a visit. Right from the start, I was greeted by very pleasant and helpful staff who went overboard with explanations, etc. Decision made, my wife went in for 3 weeks respite care, and I could not have wanted for anything better. Staff were great, the food

looked good and not once did I hear the wife complain or say she wanted to go home. If the need arises again, I would have no hesitation in going back to this care home. Many thanks to all.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review, Michael. We are so pleased to read your positive comments about your wife's care at Hillside Care Home and it is lovely to hear she enjoyed the food and that you'd have no hesitation in returning. Your feedback will be passed on to the team who will be delighted with your review.

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Review of
Hillside Care Home
from A D (Granddaughter of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

Over all care from staff is good. Staff that I have come in contact with are friendly.
The only concern we have is the quality of the food. My grandad consistently complains that the food is not good.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your grandad is receiving and recognition of the team, we will reach out to you to discuss your concerns. Your feedback has been passed on to the team.

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Review of
Mellish House Residential Home
from Valerie S (Wife of Resident) published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

My experience with the home has been care caring and a lovely place to visit. The staff and carers made the home into a beautiful caring place.

Reply from Maekhala Allan, Home Marketing at Mellish House Residential HomeWe would like to thank you for taking the time to leave us a review and for your positive comments about the home and team at Mellish House. All comments will be passed on to the team.

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Review of
Hillside Care Home
from G C (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

The care home has been extremely supportive in the transition of my mother and father, coming from their own home into hospital and then onto residential care. I have always been updated on any requirements my parents need, and they have acted very professionally and with kindness. Not only to my parents

but to my husband and myself. We are always, when visiting, welcomed with a friendly smile.

Reply from Maekhala Allan, Home Manager at Hillside Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your parents are receiving and recognition of the team at Hillside Care Home. Your feedback has been passed on to the team.

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Review of
Cotman House
from L C (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My Dad came for a week's respite to Cotman House in March. The staff were really friendly, helpful and supportive. Communication was excellent, and staff were really professional and caring. I would definitely recommend Cotman House and felt my Dad was being looked after and having his care needs met.

Reply from Kirsty Allen, Cotman House Manager at Cotman HouseThank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.

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Review of
Cotman House
from Claire S (Wife of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

My husband recently spent 19 days in respite care at Cotman House. The staff were all very friendly and welcoming and the standard of care was excellent. The atmosphere there is very positive and pleasant.
The building and surroundings are modern and clean and they have a beautiful well kept garden.
My

husband is already looking forward to his next visit.

Reply from Kirsty Allen, Cotman House Manager at Cotman HouseThank you for taking the time to leave us a review. We are so pleased to read your positive comments about our care home, Cotman House, and the team that work so hard every day to deliver the high standard of care we strive for. Your feedback will be passed on to the team, who will be delighted with your 5* review.

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Review of
Mellish House Residential Home
from C H (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome from staff. My mum is usually in the lounge during visits. Mum is clean, clothing clean, Mum always sitting well. Mum given a choice of meals which were colourful and looked appetising. Staff always spoke to my mum in a dignified friendly way. As a carer, myself (my career)

I always felt total confidence in the staff and management. Thank you Mellish House.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your Mum's care at Mellish House and it is lovely to hear you have total confidence in the team here. Your feedback will be passed on to the team who will be delighted with your 5 star review.

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Review of
Mellish House Residential Home
from Lynne S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

My mother was a resident in the Dementia care unit at Mellish House for almost two years.
I would like to say thank you and praise all the staff who cared so compassionately for her and myself when I visited, you really are an amazing group of people led by the lovely manager. Thank you for making

the most difficult couple of years bearable.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you, for your kind words and recognition of the team at Mellish House. We are sorry for your loss, and we're glad to have made the past couple of years easier for you. Your comments will be passed on to the team.

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Review of
Mellish House Residential Home
from Deborah P (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Mellish House for 18 months. During this time my mum was happy and settled, we watched her become one of the Mellish family with every staff member making her feel special and all our family members welcome at any time. Mum was shown care and kindness at the highest level

and staff went above and beyond their duties. As a family, we felt relaxed and comfortable when there but more importantly knew mum was well looked after when we were not. This gave us the time for our own lives which made seeing Mum and joyful time. Staff kept us informed of any changes and acted quickly when it was necessary. Mum always said she did not want to go into a home and we struggled with the decision but from day one we knew Mellish was the safest place for her and it soon became her home. When Mum died, the staff cared for Mum and us, something I will never forget. Mellish House is a special place with very special people in it, I will be forever thankful.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for your kind words and recognition of the team at Mellish House. We are sorry for your loss. We're glad to have been a place of comfort and safety for her, and that she was happy and settled with our caring team. Your comments will be passed on to the team.

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Review of
Cotman House
from James H (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

Cotman House promotes and generates an excellent community style atmosphere through it's good management team and carers. Requesting any information or suggestions are always taken seriously and professionally. With the cafe especially, it is a good hub to relax with other resident's families. Happy

and hardworking staff who are very approachable and friendly.

Reply from Kirsty Allen, Cotman House Manager at Cotman HouseThank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be shared with the team.

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Review of
Cotman House
from Jackie H (Sister of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My brother stayed at Cotman House for three weeks in November/December 2024, to recuperate from a full hip replacement. My brother has learning difficulties and autism. Cotman House provided a safe and happy environment for him and he loved all the staff and the many activities provided for residents.

Everyone at the home is friendly, helpful and caring, and I also received moral support from key members of staff, which was invaluable. I cannot thank everyone enough. My brother lives locally and it is a great comfort to know that, when the time comes, there will be a lovely place for him to go and live. It is excellent in every respect.

Reply from Kirsty Allen, Cotman House Manager at Cotman HouseThank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be pleased with your 5 star review.

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Review of
Cotman House
from Alan H (Son of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My father initially went to Cotman House for a 3 week respite break, with a view to make this a permanent residency should he feel happy and settled, and the home met his needs.
My first impression was of a clean and modern home, spacious, with a great location and stunning views over the seafront.
The

staff that handled our initial enquiry and application, were very friendly and professional, everything was carefully explained.
My positive comments are:
The staff are very good, always in good spirits and they communicate well with my father, and ourselves.
The home is clean and well organised, the various social spaces mean that there is always somewhere quiet to sit, the views are fantastic, the garden is also a little gem.
Activities take place twice a day, and include light chair exercises for physical activity, singing, crafts, games etc, plus there is a dedicated cinema room.
There is a cafe on the lower floor, very useful.
We feel very involved and welcomed as visitors.

Reply from Kirsty Allen, Cotman House Manager at Cotman HouseWe would like to thank you for taking the time to leave us a review, for your kind words about the home and recognition of the team at Cotman House Care Home. All comments will be passed on to the team.

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Review of
Mellish House Residential Home
from N A (Daughter-in-law of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into Mellish House in July 2024 from Spain, her transition was very good.
In November, myself and her son attended a dementia awareness course, it was fantastic. So informative and the lady was so knowledgable.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for taking the time to leave us a review. We are pleased to read your positive comments about your mother-in-law's care at Mellish House and we're glad to have helped with the transition. We're also glad that you liked our dementia awareness course and that it was informative for you. Your feedback will be passed on to the team.

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Review of
Mellish House Residential Home
from C H (Brother of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

From the moment of my first visit to see my brother, I was treated with courtesy and efficiency by all staff. My brother, during his first week here, has been looked after to the highest standards. His room is very tidy, his clothes were soon taken and marked for laundry purposes together with his personal

possessions. The food is first-class and very healthy and nutritious. I cannot express my appreciation more highly than I have. What fantastic staff you have.

Reply from Maekhala Allan, Home Manager at Mellish House Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your brother's care at Mellish House and the standard of food at our care home. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Care Homes Owned by Caring Homes Group in Suffolk

Caring Homes Group Locations in Suffolk (3)

Caring Homes Group Reviews in Suffolk (238)

Mellish House Residential Home

Hillside Care Home

Hillside Care Home

Mellish House Residential Home

Hillside Care Home

Hillside Care Home

Hillside Care Home

Hillside Care Home

Mellish House Residential Home

Hillside Care Home

Cotman House

Cotman House

Mellish House Residential Home

Mellish House Residential Home

Mellish House Residential Home

Cotman House

Cotman House

Cotman House

Mellish House Residential Home

Mellish House Residential Home

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