Caring Homes Group in Oxfordshire | 1 Care Home

Review of
Benson House
from Rob C (Son of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Dad's care was simply excellent with great kindness shown to him throughout his time at Benson House.
We will always be grateful for the wonderful care Dad received in his last few months and would recommend Benson House to anyone.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you, Rob, for your kind words and recognition of the team at Benson House. We are sorry for your loss, and we are pleased to hear that you would recommend our home to others. Your comments will be passed on to the team.

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Review of
Benson House
from J T (Daughter-in-law of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Benson House has been Dad's home for just over two years.
He's well looked after by the staff who are so caring and very patient. We know if there's any problem they'll get in touch with us straight away.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Benson House. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Benson House
from Rachel S (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

My father has been a resident of Benson House since January when I moved him from a different care home in Oxford. I could not be happier with the level of care provided by the team. He has been bed-bound for months and is cleaned/changed 3 times per day which means he is always clean and happy when

I visit him. His room always smells pleasant (unlike the last home he was in) and the surroundings are really lovely. The team at Benson House and the care they provide is outstanding. I always receive a warm welcome and they truly seem to care about my father's wellbeing. The food is top-notch, the services bang up-to-date and the building itself is a home away from home. My father and I lucked out with Benson and I'm thankful that he's in very good hands.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Rachel. We are so pleased to read your positive comments about your father's care at Benson House and it is lovely to hear positive feedback regarding the facilities that we have at the home. The team will be delighted with your 5 star feedback and we'll pass this on to them.

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Review of
Benson House
from D P (Husband of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful staff. Wonderful food. Great entertainment. Very caring place. Nothing is too much trouble.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about food and care we provide at Benson House Care Home. Your feedback has been passed on to the team.

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Review of
Benson House
from Pete R (Son of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

My Dad was 94 when he was admitted to Benson House, and he spent just over two weeks there before he died. He only got to use a small proportion of the facilities available, as he was not well enough to engage with most of them. We did take him into the gardens in a wheelchair, and that was very pleasant

and tranquil. Although he wasn't able to test many of the things available, he did make use of the best of the feature of Benson House - the care. There were lots of staff available at all hours of day an night, and they were always cheerful. It was a great blessing to us to know that he was receiving great care, care that could not have been replicated at home.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you, for your kind words and recognition of the team at Benson house. We are so sorry for your loss, and we're glad that you were able to enjoy our gardens with him in the time. Your comments will be passed on to the team.

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Review of
Benson House
from Sean T (Husband of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Once again a wonderful service from this excellent care home.i was able to go away for a restbite period knowing my wife was in good hands.my wife is very happy when she is in benson house and loves the food and staff and overall good experience.she is looking forward to her next visit

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your wife's care at Benson House during her respite stay, and it is lovely to hear she enjoys the food on offer and spending time with the team - we're looking forward to seeing her again! Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Benson House
from Kelly-Joy S (Granddaughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

If you're looking for a warm, safe, and loving environment for someone you care about, look no further. Benson House isn't just a care home-they become family. I can't thank them enough for what they did for Nana and for us.
The staff at Benson House were exceptional. They always had time for us ,

offering a shoulder to cry on, a comforting hug, or a laugh when we needed it. They genuinely cared about not just Nana, but us as her family. That compassion made all the difference.
There were many staff members who went above and beyond for us during an incredibly difficult time. After Nana passed, we even held her wake at Benson House. The staff organised everything, chatted with us throughout the day.
They were there when we needed love, comfort, and support the most.
We'll never forget them and will always carry them in our hearts as part of our family for the rest of our lives xx

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you, Kelly-Joy, for your kind words and recognition of the team at Benson House. We're very sorry for your loss, and we are pleased that our team were able to help you during the difficult time that you went through. Your comments will be passed on to the team who will be delighted with the review.

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Review of
Benson House
from Belinda D (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Everybody was so kind and caring and it had a lovely peaceful feel when I walked in.
The nurses were very helpful and informative to me, about mums short stay.
They supported me along the journey with mum and I am very grateful for all there help.
A lovely care home a big Thank you X

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Belinda. We are so pleased to read your positive comments about your mum's care at Benson House and it is lovely to hear you felt supported by us during her stay. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of
Benson House
from Chris S (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My Dad came to Benson House for planned short term recovery but ended up staying for a number of months.
We can not fault the staff who were incredibly accommodating of his dietary requirements. All staff were without fail always cheerful, willing to spend time with my Dad and do whatever it took to

keep him happy. This was from all kinds of staff - the maintenance team, catering, nursing carers and the management and administration. We were so impressed.
Whenever we had a query or concern, response was immediate.
Benson House is a fantastic care home. They made my Dad' s last months as a comfortable as possible.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House, Chris. We are so sorry for your loss, and we hope we made your Dad's time with us was as comfortable and enjoyable as possible. Your comments will be passed on to the team.

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Review of
Benson House
from DJ M (Power of Attorney of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Benson House cared for my uncle for 3 years and at times he wasn't always grateful, but I know he was safe and had people around him instead of being home alone. I felt very supported by the staff and especially the carers who cared for Allan throughout his time at Benson House. They followed his wishes

and when the time came for my uncle to leave this planet they gave him a dignified death and allowed him to be discharged from hospital and die with the people who he knows and cared for him. With me being overseas and him having no relatives their care and support after he died with paperwork was so helpful. I am so happy we found Benson House, my uncle was happy there. With my heartfelt thanks.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House. We're very sorry for your loss, and we are pleased to hear your Uncle was happy and comfortable while with us. Your comments will be passed on to the team.

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Review of
Benson House
from E G (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My mum came to Benson House for end-of-life care. All the staff have been excellent, very caring and approachable. The level of care has been tailored each day to my mum's needs. My mum's room is very comfortable and cleaned regularly with accessible bathroom and shower, TV and telephone. There is a

weekly activity programme which is very good for interaction between residents. The meals are outstanding, with a good choice of options. The management is very approachable with any concerns and responded quickly to our questions.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care at Benson House and it is lovely to hear she is settling in at the home and that the team have met your expectations with regards to communication. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from Ann L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Staff at Benson House were very helpful when we required care for my mother at short notice. Mum had an assessment at home within a few days and moved into the home the day after the assessment. Circumstances meant we extended mum's stay at short notice but this was never an issue for the home. We

were very happy with the care and attention mum had from staff. Access to the nurses was easy and they always had time to talk and discuss mums progress showing a deep understanding of her needs. The nurses communicated well with mum's GP and hospital clinicians, adjusting medication as required.
Unfortunately for mum an out break of covid meant that access to the activities was restricted but she still had chats with the other ladies at mealtimes
It was reassuring to have audio in mums room as we were concerned for her, especially at night.
Family were always made welcome when visiting.
The home was very accommodating when mum continued to visit Benson Day Centre a couple of times a week

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Ann. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team.

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Review of
Benson House
from C M (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Really delighted with the kindness, care and careful attention to individual needs at Benson House. The activities and engagement (even with a reluctant joiner in!) are great and there is a lovely, unstressful atmosphere. Thank you.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about Benson House and we're glad the atmosphere in the home comes across well. Your comments will be passed on to the team who will be delighted with your feedback.

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Review of
Benson House
from S R (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The staff were caring, thoughtful and attentive throughout my father-in-law's stay. The management were responsive, listened to concerns and responded quickly to our questions.
Very professional care throughout.

Reply from Cathy Deocadez, Home Manager at Benson House

We would like to thank you for your words of kindness regarding the team at Benson House, they're very much appreciated. All comments will be passed on to the team.

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Review of
Benson House
from Joan J (Wife of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

You want clothing articles named, I bought eight pairs of trousers for my husband in July/August 2024, three pairs of which I have never seen him wear or in his room, I know he is incontinent. His sports jacket was ruined when it had been washed, most of the shirts and many pairs of trousers now in

his room are unnamed and not his. He has had a watch, two pairs of glasses and an electric razor and charger go missing. The glasses and watch had not been labelled. His file of photos and framed pictures seem to have disappeared.
I am well aware that in the time my husband has been with you his behaviour has been diabolical and a fair bit of the time, very awkward, not his old self at all, fortunately he seems totally unaware of where he is and doesn't seem distressed about it.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave a review for Benson House, Joan. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

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Review of
Benson House
from G H (Partner of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My husband came into Benson House to provide respite care for myself and my family after almost a year of being cared for at home, which had become increasingly stressful for all concerned. All the staff at Benson were friendly, welcoming and accommodating in providing excellent care for my husband

and support for each member of the family. We were able to visit at any time, day or night, and were always made to feel that no query was too much for the kind and caring staff.
We all found Benson House to be a lovely environment to visit and spend time in, it is clearly well-maintained and comfortable for residents and visitors. The atmosphere was calm and caring upon every visit.

Reply from Cathy Deocadez, Home Manager at Benson House

We would like to thank you for taking the time to leave us a review and the positive comments about the home and team at Benson House. We're glad you found our home welcoming and that our communication was to a high standard. All comments will be passed on to the team.

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Review of
Benson House
from A H (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad spent his final week at Benson House and we're so grateful for the kindness, care and compassion of the staff. Although he was only there for end-of-life care, the difference they made was immeasurable. Having Dad at Benson House instead of at home allowed us to focus on spending precious time

with him, free from the stress of managing his care.
The staff were professional yet warm, always going the extra mile to make Dad comfortable and treating him with dignity and respect. Their attentiveness and empathy extended to us as well, offering reassurance, support and a calm presence during such a difficult time.
We felt so confident in how Dad was being looked after and the atmosphere of care and compassion they created meant the world to us. Benson House gave us peace of mind and dignity for Dad in his final days and we'll always be deeply thankful for the exceptional team.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss and we are pleased that your dad received our care with the dignity and respect he deserved. Your comments will be passed on to the team who will be delighted with your feedback.

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Review of
Benson House
from Penny M (Wife of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The staff are always very friendly and helpful and make every effort to support my husband on a daily basis. They keep me informed of any changes in his health and of any incidents which occur that I should be aware of. All the staff are compassionate and professional when dealing with the residents

on the first floor, many of whom have varying stages of dementia.
The rooms, both the bedrooms and all the public areas, are kept immaculately clean by a very competent group of cleaners who also show great respect and understanding when interacting with the residents.
Overall, the home is very well-run and I would not hesitate to recommend it to anyone seeking a residential home for a loved one.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, Penny. We are so pleased to read your positive comments about your husband's care at Benson House and it is lovely to hear the communication and team are meeting your expectations. Your feedback will be passed on to the team who will be delighted with your five-star review.

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Review of
Benson House
from N O (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Facilities are good but overall communication still requires some improvement. Patient information and welfare stats/updates are very limited. Too often case/key workers do not pass on information to all (management/all with a need to know.) This has been an ongoing issue. Many pass the buck (especially

management). Too often I hear "I was not here" so don't know, this is unacceptable.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave a review for Benson House. We continually strive to improve the care and service we provide and appreciate your feedback. With that in mind, we will be in contact with you very soon to discuss how we can effectively improve our communication and address your feedback to meet your expectations.

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Review of
Benson House
from Julie B (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

I cannot fault Benson House in any way. My mum hasn't been as happy and contents as she is now since joining Benson in March 2024.
Mum has Alzheimer's and is confined to a wheelchair but she is included in a lot of the activities and has a lot of mental stimulation from these and the general interaction

with the nurses and carers.
All the staff treat mum with respect and love. It is honestly a joy to visit the home. The welcome I receive is always warm and friendly.
I highly recommend Benson House to anyone looking for a loving, warm, caring and friendly home.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mum is receiving and recognition of the team at Benson House. Your feedback has been passed on to the team who will be delighted with your review.

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Caring Homes Group Reviews in Oxfordshire (57)

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