Caring Homes Group in Wiltshire | 1 Care Home

Review of
Laverstock Care Centre
from Geoffey S (Husband of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My wife has now been at Laverstock for over three years.
In that time she has been treated with the utmost respect and looked after to a high professional degree
She eats very well and the food served is of a very high quality.
Her personal room is serviced on a daily basis and the home itself is

always very clean and provides a warm and welcoming environment.
The Nursing staff are always ready to discuss any arising medical issues and keep me fully informed of any problems.
The staff give 100% and are always friendly and willing to go the extra mile.
I am very happy to have my wife at Laverstock as I know she is being cared for to a high degree.

Reply from Erin O'Shea, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your wife's care at Laverstock, and it is lovely to hear we've met your expectations over the past three years. We also thank you for your kind comments regarding our team who strive every day to ensure residents are treated with respect and their families are kept up to date. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from G M (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report

Overall Experience

Accommodation quite basic. Quite a lot of things are wearing out and need replacing.
Staff are caring in the main. Some are lovely. Night staff leave a bit to be desired.
Food sometimes unsuitable/inedible for my parents.
Feels expensive for the amount my parents are able to take advantage of facilities.

Reply from Erin O'Shea, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from J O (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Mum has been at the care home for 6 months. There has been good and bad things about her stay there.
Most of the staff are friendly and kind others seem to just be there because they have to be.
Sometimes she feels she isn't listened too about certain things.
Have had a few problems relating to

medication and her oxygen but these are being dealt with.
None of her clothes have been labelled yet even though they asked us to buy tags.
Other than that it has been good.

Reply from Erin O'Shea, Home Manager at Laverstock Care CentreThank you for taking the time to leave a review for Laverstock Care Centre and for your kind comments regarding our team members. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from Lorna L (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

My mother has been in your care for a few years. She has dementia and this causes her lots or problems, mentality and physically. She has lots of fears and worries.
Every single member of staff treats her with respect, patience, kindness and utmost care. They calm her down when she is frightened,

they cheer her up when she is down, they take the time to explain things to her when she is confused.
She participates in most of the activities and really enjoys them, she gets upset if she cant if for example she is not well enough.
I think the activities and social side are very important to mum, before she came into care, she was a very social and active person with a large circle of friends, especially her church friends. She found it extremely hard to adjust when through very serious illness she had to go into care. The activities and socialising really helped her to adjust and accept, and continue to do so.
I have complete peace of mind, knowing my mother is safe and well cared for.

Reply from Erin O'Shea, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review, Lorna. We are so pleased to read your positive comments about your mother's care at Laverstock Care Centre, and it is lovely to hear she has settled into the home with the activities the team organise playing a big part of that. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from R B (Daughter-in-law of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Excellent service by everyone and very good communication very helpful and the security of the care home and a very warm welcome when we enter the care home by all management and staff and very pleased with all the events that are organised by the care home

Reply from Erin O'Shea, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team at Laverstock Care Centre and it is lovely to hear you're enjoying the events the team organise for everyone. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from M S (Great-grandson of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Thankful to all the staff who make a daily difference. The Wednesday high tea is the weekly highlight, many thanks to all. It's only been four or so months and I believe it was a good decision to move in.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care at Laverstock Care Centre and it is lovely to hear you're enjoying our High Tea that the team hold every Wednesday. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from T P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Laverstock Care Centre earlier this year. She had lost a lot of weight, had numerous falls, spirits were extremely low due to being isolated. But the difference now is uplifting. She has put on weight, she loved the food provided, and although she had a couple of falls, she

has been looked after and checked over very quickly. She also enjoys the activities and having her hair done.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mother is receiving and the difference you've seen in her since joining Laverstock Care Centre. Your feedback has been passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from A C (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

All staff very friendly and helpful. It has given me peaceful nights after so many noisy nights in hospital.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review and we're so pleased to read your positive comments about the team at Laverstock. Your feedback has been passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from Martyn J (Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Staff friendly and helpful, Activities well supportive.
Overall a good stay with all staff contribution to well being.

Reply from Erin Langley, Home Manager at Laverstock Care CentreWe would like to thank you for your words of kindness regarding the team and activities we have on offer. All comments will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from A H (Wife of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

My husband come to Laverstock Care Centre for 8 days respite, it was his first time. For the first 3 days he was a bit lost - not knowing his way about but when the Customer Relationship Manager he was happier. The personal care, medication and food were excellent. My husband did struggle with being

amongst other clients who were sick, dying and making a lot of noise. He enjoyed his room and the TV very much.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from R M (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

Home is clean and well-run. Staff good, treated with dignity. First care home we have been in that doesn't have an 'odour'. Thanks so much to all for looking after Dad in his final weeks.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so sorry for your loss and we hope we made your Dad's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from Richard W (Son of Resident) published on 28 November 2024 Submitted via Website • Report

Overall Experience

I continue to be completely reassured by the standard of care provided to my father at Laverstock.
He celebrated his 100th birthday there in August and I much appreciated the kindness and generosity of the management and staff in ensuring that he had a day to remember.
I am confident that the nursing

care he receives aligns completely with his mental and physical requirements and abilities and my questions as to his well-being are always answered honestly and willingly.
My father prefers not to participate in the comprehensive agenda of activities, preferring to enjoy the television and newspaper in his room. Despite this, the activities team do let him know what is taking place and he is encouraged to participate. His frailty unfortunately does not permit him to enjoy the outside trips laid on by the team.
I am always greeted in a friendly way by the reception, administration and facilities staff, who have always shown great kindness to me and other visitors.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father's care at Laverstock Care Centre and we're glad he enjoyed his 100th birthday celebration! Your feedback will be passed on to the team who will be delighted with your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from J B (Husband of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

Wife very happy.

Reply from Erin Langley, Home Manager at Laverstock Care CentreWe would like to thank you for your words of kindness which are very much appreciated. Your feedback will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from R M (Husband of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

I have been coming into Laverstock now for 11 years and have seen the ups and downs in the home over the years but I have to say the improvements have been excellent in the last year, so keep it up.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are so pleased to read your positive comment about Laverstock Care Centre and we're looking forward to continually improving our Home so they meet the standards of residents and their families. Your feedback will be passed on to the team who will be delighted with your 5 star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from Sandra M (Wife of Resident) published on 1 October 2024 Submitted via Postal Card • Report

Overall Experience

My experience at Laverstock Care Centre has been exemplary. After the first viewing, we accepted the offer of an available room only two days later. Every aspect of the care is superb. The nurses are wonderful, there are many of them and nothing is too much trouble. The food is very good. My husband

has made excellent progress in the short time he has been here and I wouldn't hesitate to recommend Laerstock Care Centre to anyone. A particular member of staff was always particularly helpful.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review, Sandra. We are so pleased to read your positive comments about your husband's care at Laverstock Care Centre and it is lovely to hear the team is assisting in improving your husband's progress. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from Janet G (Sister of Resident) published on 7 May 2024 Submitted via Postal Card • Report

Overall Experience

I found the care my sister received at the care home very good. All the staff are caring and friendly and do a very good job, the nursing staff are excellent. Nothing was too much trouble.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review, Janet. We are so pleased to read your positive comments about your sister's care at Laverstock Care Centre and it is lovely to hear the team here is meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from E W (Respite Resident) published on 25 October 2023 Submitted via Postal Card • Report

Overall Experience

I have found my stay (2 weeks or 15 nights for some reason) very beneficial to my recovery after 2 weeks in hospital. I have done as much as possible for myself but when help was needed it was there and given with pleasure. The staff are amazing and show endless patience. I found the food very stoggy

too much starch and not enough fruit. The helpings are too large so a lot of wastage but imaginative and varied.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave a review for Laverstock Care Centre and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from M S (Respite Resident) published on 25 October 2023 Submitted via Postal Card • Report

Overall Experience

The day I came for 2 weeks respite to enable my assessment for rehabilitation my first impression of the staff and facilities, it looked like a 4-star hotel with a team of staff working as a team, with smiles on their faces. I went home with wonderful thoughts about it and I am now with the wonderful

team of physiotherapists, unbelievable! Yesterday was my first day of minor treatment and I have already achieved most of my goals. The care staff and managers are very good.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review. We are pleased to read your positive comments about the care you received while at the home, and your recognition of the team. It’s great to hear you’ve achieved most of your goals and hope your recovery continues to go well. Your feedback has been passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from B M (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report

Overall Experience

Welcoming greeted with a smile. My husband has been in this care home for a little while. Each and everyone of the staff are always caring and supportive when they are not busy with other clients. Carers just keep going nonstop. Weekends are a great concern, so few carers. Carers are very kind and

supportive and dignified. As for management, do not know who they are. Rooms are ok, carpets could do with a shampoo. Kitchen meals are very poor, size of the kitchen needs to be larger, a lick of paint would go a long way. Water jugs and beakers are awful. If my husband eats any more mince meals, he's going to look like mince.z

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to review us. I am so pleased that you are made to feel welcome when you visit Laverstock and that the care staff are caring and supportive. Thank you for your feedback in relation to staffing levels. This was discussed in a recent relatives meeting and we have now increased our staffing levels. Our staffing levels are under continuous review, and I will work closely with the team and our regional manager to carefully monitor this. As discussed in a recent relatives meeting, Leanne and I are keen to spend as much time as possible with our residents and their relatives. This is why we now work in the communal areas of the home where possible instead of the office. Thank you for your feedback regarding the meals. I have recently asked relatives to consider joining our dignity committee within the home so I will arrange for us to review the menus as a committee. If you would be interested in joining the dignity committee please let the Home know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Laverstock Care Centre
from J G (Wife of Resident) published on 29 May 2023 Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming staff. As you walk through the main doors it has a feeling of home and a calming presence.

Reply from Erin Langley, Home Manager at Laverstock Care CentreThank you for taking the time to leave us a review, we are so pleased to read your positive comments about your husband’s care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by Caring Homes Group in Wiltshire

Caring Homes Group Locations in Wiltshire (1)

Caring Homes Group Reviews in Wiltshire (61)

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Laverstock Care Centre

Awards / Recognitions (40)

Loading

Loading

Loading

Care Seekers

Job Seekers