Care Home Owned by Caring Homes Group in Surrey

every step of her journey I was impressed by the Care Home's holistic & tailored care for her. They gave her as much freedom as they could, while keeping her safe. The wellbeing team started new clubs and initiatives based on the specific tastes of the residents at their home, including my aunt's love of Bible study! When my aunt refused to eat they tried many ways to encourage her, utilising aromas, finding her favourite foods - every member of staff knew she loved yogurt and ice cream!
I was particularly impressed with how they cared for her with dignity at the end of life and their support for me and the rest of our family through a hard time.
Thank you to everyone at Horsell Lodge

of her life is in good hands and genuinely well looked after. Thank you.

by the kindness of the care team and activity team. They are always wanting the best experience for their residents and it shows in their attention to detail and work.

wonderful respite care for her while she heals. The care has been attentive, kind, respectful, everything you could hope for. The nurses and care assistants are second to none in their professionalism and warmth. As a family we could not be more pleased with the support provided to my mother after a traumatic experience.

to all the family members at this difficult time. They made this time bearable for us and were always there when we needed them. Sadly, my dear mum has now passed away. I will miss seeing them all.

and emotional time was managed with the utmost care.
My mother is being extremely well cared for and I wouldn't hesitate to recommend Horsell Lodge to anyone.

promptly and comprehensively, which is precisely what one would want to see from management and staff. Mum has recently celebrated an important birthday, so we used the hospitality service and the private dining room to hold a family lunch party for her, her children, grandchildren and partners. The preparation was thorough, the room very well-decorated, the food was really excellent, and the service superb. The hospitality manager did an excellent job, and the individuals who attended to us on the day were attentive, considerate, and cheerful. They were absolutely brilliant, and we cannot thank them enough for looking after Mum and the rest of the family on what was a very special day.

flowers, a table display and birthday banners and had previously given us the opportunity to add anything we wanted.
The quality of the food, which was from the resident's menu and chosen in advance, was very good and, the portion size was huge!
We must give the hospitality team who did all the work in advance and, cheerfully and efficiently served us on the day, many thanks for a wonderful meal and a day that we will all remember.

nice and kind to my mother, but this home hadn't trained them properly in how to move a person in extreme pain with slide sheets and ignored all pleas to do this by aggressive Sister in charge and manager who caused me real upset when I questioned the care. They also didn't ever want to call a doctor when clearly needed.

and efficiently served to us by one member of staff in particular. He appeared at the right times to bring our food and drinks and then to clear the plates, always with a ready smile. We had a very happy and special time with my friend. A big thank you!

on the phone for updates when I requested one.
I was delighted to see my Dad a week late both clean-shaven and already getting involved a little in the home's activities.
They seem kind and considerate of my dad and our requests too.

This extends beyond the numerous carers to the nursing staff, activities and entertainment team, housekeepers and hospitality.
We recently celebrated my mother's 90th birthday with close family and friends in a private lounge within Horsell Lodge. The staff had taken the time to decorate the room, including personalised balloons, and provided a delicious selection of party food and a homemade birthday cake. On the day a young chap from the hospitality team looked after all the guests, and everyone commented on his hard work and professionalism. Just one example of the commitment shown by the team which sets Horsell Lodge apart.

were served the menu of the day (chosen in advance) by two of the team. The younger of which was his first time in this environment. He was very professional at all times and courteous in his approach. Overall a fantastic experience. Would thoroughly recommend a private dining experience at Horsell Lodge, which came close to fine dining.

was spacious and well-equipped with an ensuite and fridge. The daily activity programme was well thought out and well presented. The food was very good with choices provided at each meal. Access is the garden is an excellent facility as is the hairdressing salon. Thank you to all the staff who enabled my mother to recover well.

many activities for all.

in a care home was way above my expectations, I had a chat with him and he explained he was new but had great support from his two managers to move standards forward, it is obvious he is succeeding, a good care home is now a very good one.

to get a doctor appointment as this cost money, even though it was clearly required. At the end I thought there was a lack of compassion from the home and no communication or any interest shown. It was just about money ultimately.

to some medical needs.