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Care Homes Owned by Caring Homes Group in Surrey

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Only the locations & reviews in Surrey for Caring Homes Group are being shown.

Caring Homes Group Locations in Surrey (1)

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1 Care Home owned by Caring Homes Group in Surrey

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Horsell Lodge
Kettlewell Hill, Woking GU21 4JA
9.657 Reviews
Horsell Lodge
Horsell Lodge
"Horsell Lodge is a happy home. You notice the difference straightaway, thanks to the warm welcome, cheerfulness, kindness, professionalism,..."Read all 57 reviews

from £2,041 / week70 rooms

Location Type: Care Home

Horsell Lodge Care Home is located on the outskirts of the delightful village of Horsell. The home is built to the latest care standards offering dementia, residential and nursing care on a permanent... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Dementia Nursing Care

Caring Homes Group Reviews in Surrey (57)

9.7

Caring Homes Group has a Group Review Score of 9.7 (9.692) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Homes Group must have a Review Score.

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Showing 57 reviews matching selected criteria
Review of Horsell Lodge from S J (Relative of Resident) published on 27 July 2026 Submitted via Postal Card•
Overall Experience

Horsell Lodge is a happy home. You notice the difference straightaway, thanks to the warm welcome, cheerfulness, kindness, professionalism, dedication and hard work of all the staff. We couldn't manage without them and we are grateful to them every day.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home and the recognition of the team at Horsell Lodge Care Home. Your feedback will be shared with the team, who will be delighted with your review.

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Review of Horsell Lodge from S W (Daughter of Resident) published on 3 July 2026 Submitted via Website•
Overall Experience

My mum has been at Horsell Lodge receiving respite care for a few weeks now, and I would like to feed back to say how happy we are with the home and care. Mum's room is very clean and comfortable and the staff so warm and welcoming. They seem to really care about the residents, about their jobs and to have a lovely working relationship with each other. The registered nurses who have been caring for my mum's health needs are incredible- very thorough, skilled and approachable. Thank you everyone at Horsell Lodge!

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our home and the recognition of the team at Horsell Lodge Care Home. Your feedback will be shared with the team, who will be delighted with your review.

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Review of Horsell Lodge from C G (Grandson of Resident) published on 3 July 2026 Submitted via Postal Card•
Overall Experience

We have cared for my wife's grandmother for 6 years, knowing she wanted to remain at home whilst requiring more and more care and had been a struggle and a pressure for some time. Not only is Brook brighter, happier and healthier since joining you, but my wife is also! Knowing yoy are taking such good care of her is a huge relief to us, and being able to visit every day, at any time has made the transition easy for us all. We greatly appreciate all the staff, excellence and care you provide, thank you.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, for your kind words about our home, and for the recognition of the team at Horsell Lodge. The care and services we provide to our residents and families are important to us, and your comments reflect this. Your feedback will be shared with the team, who will be delighted with your review.

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Review of Horsell Lodge from Sara G (Granddaughter of Resident) published on 3 July 2026 Submitted via Postal Card•
Overall Experience

Your kindness, care and efficiency have been a blessing to our family. I feel a huge burden has been lifted from me. Knowing Nan is so beautifully and thoroughly cared for gives me such peace, and it's been incredible to watch her blossom under your care since her transition from home to Horsell Lodge. Nan was adamant she would never want to be in a nursing home, yet on day, she did not stop smiling, and she's been happily settled here since. Thank you for all your love, dedication and effort, it's truly exceptional!

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, Sara. We are so pleased to read your positive comments about your Nans care and the recognition of the team at Horsell Lodge. We are pleased to read that your Nan's needs are being met and feel that she is in capable hands, providing you with peace of mind. Your feedback will be shared with the team, who will be delighted with your 5* review.

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Review of Horsell Lodge from Mark G (Son of Resident) published on 4 June 2026 Submitted via Website•
Overall Experience

My mother has been a resident at Horsell Lodge for 3 years. I have always been very happy with the way she has been cared for, the quality of the accommodation and the kindness and thoughtfulness of the staff. We have always felt comfortable in raising any issues or concerns knowing they will be dealt with or we will be given an explanation if they can't.

Have no hesitation in recommending Horsell Lodge.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review, Mark. We are so please to read your positive comments about our home and the recognition of the team at Horsell Lodge. The care and services we provide to our residents and families are important to us, and your comments reflect this. Your feedback will be shared with the team who will be delighted with your review.

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Review of Horsell Lodge from S F (Son of Resident) published on 30 April 2026 Submitted via Website•
Overall Experience

Thank you for caring for my mother during the last few months of her life. Your nursing staff were diligent in caring for her and she felt safe and comfortable while with you. Mum had plenty of visitors while she was there and they were all complementary about the standard of the home, reassuring me I had made the best choice for her. Sadly, because of her illness, she was unable to take part in many of the activities on offer, but I know she enjoyed mealtimes and it was good to see her appetite return. Once again, thank you for looking after her.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so sorry for your loss, and we hope we made your mother's time with us as comfortable and as peaceful as possible. The care and service we provide to our residents and their families are important to us, and it is lovely to read that we gave you peace of mind that she was well cared for. Your feedback will be shared with the team.

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Review of Horsell Lodge from M M (Son of Resident) published on 5 March 2026 Submitted via Postal Card•
Overall Experience
Having to engage with a care home for the first time, looking for a dignified place for my father, Horsell Lodge has exceeded expectations. From the very first contact, it has been a positive and caring experience. The staff have provided an amazing service, both to the family and our dad! He has been made very welcome and made to feel 'at home'.

We are looking forward to him enjoying a long time at Horsell Lodge!

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your Dad's care and the team at Horsell Lodge. The care and services we provide to our residents, families and friends are important to us and it's lovely to read your comments reflect this. We'll be sure to share your feedback with the team, who will be delighted with your 5* review.

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Review of Horsell Lodge from J M (Son of Resident) published on 26 February 2026 Submitted via Postal Card•
Overall Experience
Mum has been extremely well looked after during her 18 month stay until she passed away last week.
The carers were very friendly and efficient, her room was comfortable, and she enjoyed the food.
The activity programme was very well run, albeit she did not, of her own choosing, attend much. Christmas was particualrly memorable for the combined efforts of the very enthusiastic staff.

The private dining facilities enabled the celebration of two memorable birthdays. Thank you very much for looking after Mum so well.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review and your positive comments about your Mum's care and the team at Horsell Lodge Care Home. We are so sorry for your loss, and we hope we made your Mum's time with us as comfortable and peaceful as possible. Your feedback will be shared with the team.

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Review of Horsell Lodge from Debbie C (Daughter of Resident) published on 30 January 2026 Submitted via Website•
Overall Experience
Would like to Thank All the Staff at Horsell Lodge for looking after Mum these past (almost 4years).
Mum loved the caring atmosphere the staff brought to the 'Every Day events' and know how much she loved the Scrabble and Art group sessions.
Although Mum had mobility issues, she was always included in the 'Sparkle Activities' Especially the Afternoon Tea and Summer BBQ, which she made sure I attended.

Again thanks for all the care she received, especially in her last few months.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Debbie, thank you for your kind words and recognition of the team at Horsell Lodge Care Home. We are sorry for your loss. We're so pleased to be able to give your mum the support she needed during her time at Horsell Lodge. The care and services we deliver as a team to our residents and families...  

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Review of Horsell Lodge from H H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card•
Overall Experience
Well kept.
Excellent care of our Dad.
All staff - helpful, friendly and very caring.
Home does not smell like an old folks' home.

Just a big thank you.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about Horsell Lodge Care Home and our team, and we're glad that we've been able to give your Dad the care and support that meets your expectations. Your feedback has been passed on to the team, who will be delighted with your review.

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Review of Horsell Lodge from Bruce M (Son of Resident) published on 30 December 2025 Submitted via Website•
Overall Experience

My father continues to receive good care from the dedicated team. This has meant he has settled well since he came in in October this year. A contented parent in the main at a very advanced age is something to be thankful for !

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

We would like to thank you for taking the time to leave us a review, Bruce, and for your positive comments about the team at Horsell Lodge. All comments will be passed on to the team.

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Review of Horsell Lodge from Marion B (Niece of Resident) published on 22 September 2025 Submitted via Website•
Overall Experience
My aunt was resident at Horsell Lodge for 2.5 years. In that time she experienced a wide range of what this excellent care home offers. From being an active member of the community there, going on trips etc; to suffering worsening dementia and needing more support day-to-day; then, sadly, dying. Through every step of her journey I was impressed by the Care Home's holistic & tailored care for her. They gave her as much freedom as they could, while keeping her safe. The wellbeing team started new clubs and initiatives based on the specific tastes of the residents at their home, including my aunt's love of Bible study! When my aunt refused to eat they tried many ways to encourage her, utilising aromas, finding her favourite foods - every member of staff knew she loved yogurt and ice cream!
I was particularly impressed with how they cared for her with dignity at the end of life and their support for me and the rest of our family through a hard time.

Thank you to everyone at Horsell Lodge

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. We are so sorry for your loss, and we hope we made your aunt's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to...  

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Review of Horsell Lodge from Karen B (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card•
Overall Experience

Our best experience of Horsell Lodge was as Mum was end of life, the staff and managers came into their own and were very supportive, caring and understanding and supportive of Mum's and our needs.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

We are so sorry for the loss of your mother. Thank you for your kind words and recognition of the team at Horsell Lodge, it's lovely to hear the team were supportive during this difficult time. Your comments will be passed on to the team.

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Review of Horsell Lodge from S F (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card•
Overall Experience

Mum has been a resident at Horsall Lodge since February 2020, just before COVID pandemic and lock down. The care home management and staff have over the years, adapted their care to suit the climate as well as the individual residents. My mind is more relaxed knowing that my mum at a vulnerable stage of her life is in good hands and genuinely well looked after. Thank you.

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your Mum's care at Horsell Lodge Care Home. The care and services we provide to our residents and their families are extremely important to us, and it's wonderful to read that your comments reflect this. Your feedback will be shared with the team, who will be delighted with your 5* review.

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Review of Horsell Lodge from M B (Daughter of Resident) published on 14 May 2025 Submitted via Website•
Overall Experience
So grateful for the Horsell Lodge staff and the incredible teams taking care of my mother. They treat her so well and with great attention to all of her needs. The care team goes above and beyond with her care. They have spent the time to get to know her and what she likes and doesn't like.

Also amazed by the kindness of the care team and activity team. They are always wanting the best experience for their residents and it shows in their attention to detail and work.

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about our care home, Horsell Lodge, and the team that work so hard every day to deliver the high standard of care we strive for. It's lovely to read your comments reflect this. Your feedback will be passed on to the team, who will be delighted with your 5* review.

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Review of Horsell Lodge from L L (Daughter of Resident) published on 24 January 2025 Submitted via Website•
Overall Experience

We were very lucky to find Horsell Lodge following my mother's accident and discharge from hospital. We were really impressed by the kindness and efficiency of the management team in assessing my mother and getting her transferred quickly to the home, at a busy time before Christmas. The team have provided wonderful respite care for her while she heals. The care has been attentive, kind, respectful, everything you could hope for. The nurses and care assistants are second to none in their professionalism and warmth. As a family we could not be more pleased with the support provided to my mother after a traumatic experience.

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

We would like to thank you for taking the time to leave us a review and for your kind words and recognition of the team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Review of Horsell Lodge from L A (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card•
Overall Experience

When my mum suddenly needed palliative care, the manager, deputy head nurse, clinical lead and the office staff, along with the carers and all other departments, including housekeeping, rose above and beyond to provide compassionate and supported environment for my mum. They extended this love and support to all the family members at this difficult time. They made this time bearable for us and were always there when we needed them. Sadly, my dear mum has now passed away. I will miss seeing them all.

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for your kind words and recognition of the team at Horsell Lodge Care Home. We are so sorry for your loss and we hope we made your mum's time with us as comfortable and as peaceful as possible. You are welcome to visit us and your comments will be passed on to the team.

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Review of Horsell Lodge from G E (Son of Resident) published on 13 November 2024 Submitted via Website•
Overall Experience
We unfortunately needed to move my mother into full time care at Horsell Lodge due to her worsening dementia.
From the first contact with the home throughout the admission process and from her very first moments at the home all of the staff, carers, managers etc have been outstanding.
A very difficult and emotional time was managed with the utmost care.

My mother is being extremely well cared for and I wouldn't hesitate to recommend Horsell Lodge to anyone.

↩Reply from Julie Bignell, Horsell Lodge Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mother is receiving and recognition of the team Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and your feedback will be shared with the team.

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Review of Horsell Lodge from D P (Son of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience

My mother has been in Horsell Lodge for over 3 years and they are taking very good care of her, in fact, I can't speak highly enough about the care she is given. There has been the odd issue (hardly surprising given Covid and nationwide care sector challenges) but the few problems have been addressed promptly and comprehensively, which is precisely what one would want to see from management and staff. Mum has recently celebrated an important birthday, so we used the hospitality service and the private dining room to hold a family lunch party for her, her children, grandchildren and partners. The preparation was thorough, the room very well-decorated, the food was really excellent, and the service superb. The hospitality manager did an excellent job, and the individuals who attended to us on the day were attentive, considerate, and cheerful. They were absolutely brilliant, and we cannot thank them enough for looking after Mum and the rest of the family on what was a very special day.

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Horsell Lodge and it is lovely to hear she enjoyed her birthday, and that you appreciated the work the team did in helping put the day together for what was a special day for everyone. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review of Horsell Lodge from D L (Son of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience

We had an excellent meal here with my mother and family this month, 9 of us. The hospitality team were all very good. The room was very nicely decorated. The food and service were good. And the cost was very low. Thank you!

↩Reply from Julie Bignell, Home Manager at Horsell Lodge

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Horsell Lodge Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.

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Awards / Recognitions (40)

News (2) & Events (0)

News

  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

  • 23 Apr 2025

    Caring Homes has embarked upon the group-wide implementation of a digital reception system which is already proving a success in the first five care homes to adopt the technology. This...

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