Care Homes Owned by Caring Homes Group in Surrey

Excellent staff and management team. Always a pleasure to deal with and couldn't be more helpful. Communication about what is happening in the home and about any issues that arise is very clear and thorough.

The staff at Horsell were brilliant and very compassionate, and I would highly recommend them.

Thank you

Horsell Lodge is a happy home. You notice the difference straightaway, thanks to the warm welcome, cheerfulness, kindness, professionalism, dedication and hard work of all the staff. We couldn't manage without them and we are grateful to them every day.

My mum has been at Horsell Lodge receiving respite care for a few weeks now, and I would like to feed back to say how happy we are with the home and care. Mum's room is very clean and comfortable and the staff so warm and welcoming. They seem to really care about the residents, about their jobs and to have a lovely working relationship with each other. The registered nurses who have been caring for my mum's health needs are incredible- very thorough, skilled and approachable. Thank you everyone at Horsell Lodge!

We have cared for my wife's grandmother for 6 years, knowing she wanted to remain at home whilst requiring more and more care and had been a struggle and a pressure for some time. Not only is Brook brighter, happier and healthier since joining you, but my wife is also! Knowing yoy are taking such good care of her is a huge relief to us, and being able to visit every day, at any time has made the transition easy for us all. We greatly appreciate all the staff, excellence and care you provide, thank you.

Your kindness, care and efficiency have been a blessing to our family. I feel a huge burden has been lifted from me. Knowing Nan is so beautifully and thoroughly cared for gives me such peace, and it's been incredible to watch her blossom under your care since her transition from home to Horsell Lodge. Nan was adamant she would never want to be in a nursing home, yet on day, she did not stop smiling, and she's been happily settled here since. Thank you for all your love, dedication and effort, it's truly exceptional!

My mother has been a resident at Horsell Lodge for 3 years. I have always been very happy with the way she has been cared for, the quality of the accommodation and the kindness and thoughtfulness of the staff. We have always felt comfortable in raising any issues or concerns knowing they will be dealt with or we will be given an explanation if they can't.

Have no hesitation in recommending Horsell Lodge.

Thank you for caring for my mother during the last few months of her life. Your nursing staff were diligent in caring for her and she felt safe and comfortable while with you. Mum had plenty of visitors while she was there and they were all complementary about the standard of the home, reassuring me I had made the best choice for her. Sadly, because of her illness, she was unable to take part in many of the activities on offer, but I know she enjoyed mealtimes and it was good to see her appetite return. Once again, thank you for looking after her.

The private dining facilities enabled the celebration of two memorable birthdays. Thank you very much for looking after Mum so well.

Again thanks for all the care she received, especially in her last few months.

Just a big thank you.

My father continues to receive good care from the dedicated team. This has meant he has settled well since he came in in October this year. A contented parent in the main at a very advanced age is something to be thankful for !

Thank you to everyone at Horsell Lodge

Our best experience of Horsell Lodge was as Mum was end of life, the staff and managers came into their own and were very supportive, caring and understanding and supportive of Mum's and our needs.

Also amazed by the kindness of the care team and activity team. They are always wanting the best experience for their residents and it shows in their attention to detail and work.

We were very lucky to find Horsell Lodge following my mother's accident and discharge from hospital. We were really impressed by the kindness and efficiency of the management team in assessing my mother and getting her transferred quickly to the home, at a busy time before Christmas. The team have provided wonderful respite care for her while she heals. The care has been attentive, kind, respectful, everything you could hope for. The nurses and care assistants are second to none in their professionalism and warmth. As a family we could not be more pleased with the support provided to my mother after a traumatic experience.

When my mum suddenly needed palliative care, the manager, deputy head nurse, clinical lead and the office staff, along with the carers and all other departments, including housekeeping, rose above and beyond to provide compassionate and supported environment for my mum. They extended this love and support to all the family members at this difficult time. They made this time bearable for us and were always there when we needed them. Sadly, my dear mum has now passed away. I will miss seeing them all.

My mother is being extremely well cared for and I wouldn't hesitate to recommend Horsell Lodge to anyone.

My mother has been in Horsell Lodge for over 3 years and they are taking very good care of her, in fact, I can't speak highly enough about the care she is given. There has been the odd issue (hardly surprising given Covid and nationwide care sector challenges) but the few problems have been addressed promptly and comprehensively, which is precisely what one would want to see from management and staff. Mum has recently celebrated an important birthday, so we used the hospitality service and the private dining room to hold a family lunch party for her, her children, grandchildren and partners. The preparation was thorough, the room very well-decorated, the food was really excellent, and the service superb. The hospitality manager did an excellent job, and the individuals who attended to us on the day were attentive, considerate, and cheerful. They were absolutely brilliant, and we cannot thank them enough for looking after Mum and the rest of the family on what was a very special day.