Care Home Owned by Kingsley Healthcare Group in Bedfordshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bedfordshire for Kingsley Healthcare Group are showing below.
View the details of all 36 locations (with 2542 reviews) owned by Kingsley Healthcare Group
Kingsley Healthcare Group Locations in Bedfordshire (1)
Sycamore Heights Nursing Home
9.8
21 reviews
73 Shakespeare Road, Bedford MK40 2DW
"My mother moved into Sycamore Heights at the end of October 2025, due to her dementia my sister and I had to make the decision on her…" Read all 21 reviews
Location Type Care Home
Sycamore Heights Nursing Home in Bedford cares for people with compassion and respect. Trained, friendly staff support people with their individual care needs. Social activities are organised for residents to participate in to suit their interests.… Read more about Sycamore Heights Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 35 Rooms
- from £1,400 / week
Kingsley Healthcare Group Reviews in Bedfordshire (21)
9.7
Kingsley Healthcare Group has a Group Review Score of 9.7 (9.742) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Healthcare Group must have a Review Score.
Review of
Sycamore Heights Nursing Home
from L E (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother moved into Sycamore Heights at the end of October 2025, due to her dementia my sister and I had to make the decision on her behalf and we visited a few care homes: the moment we walked into Sycamore Heights we knew it was the right one for our mother, the atmosphere was welcoming, warm and
with a sense of calmness. The property is well maintained with beautiful decor and furnishings, it's always spotlessly clean, fresh and feels more like a hotel than a care home.
The staff are very kind, compassionate and friendly, they treat the residents with respect and dignity and are always welcoming when I go to visit my mum.
The food is excellent with a varied choice on the menu each day, my mother has been enjoying the meals and has gained weight since being here.
The transition for mum moving here has been smooth and she has settled in extremely well, being in Sycamore Heights has improved her quality of life and it's reassuring to know she is in safe, caring hands.
The staff are very kind, compassionate and friendly, they treat the residents with respect and dignity and are always welcoming when I go to visit my mum.
The food is excellent with a varied choice on the menu each day, my mother has been enjoying the meals and has gained weight since being here.
The transition for mum moving here has been smooth and she has settled in extremely well, being in Sycamore Heights has improved her quality of life and it's reassuring to know she is in safe, caring hands.
Reply from Tryness Tshuma, Home Manager at Sycamore Heights Nursing HomeThank you for your kind feedback, the team will be glad to hear of the feedback you have shared. We aim to continue ensuring that our residents receive the best care possible and your feedback gives us the opportunity to reflect on what we are doing well and any areas we can improve on.
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Review of
Sycamore Heights Nursing Home
from Alison B (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been very well looked after during his two weeks stay. I have visited many times and each staff member I have observed has been polite, supportive and lovely with dad. Dad has enjoyed the food and interaction from staff. The home has been a lovely environment to visit, very welcoming and a homely
feel. I would not hesitate to recommend the home. The activities I only marked as satisfactory as Dad would have enjoyed more musical activities but that is a personal thing for him. Thank you all.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for taking your time to write such a lovely review. At Sycamore Heights we are dedicated to ensure all those that visit feel welcomed and strive to ensure Sycamore Heights feels like home for all who stay with us. Our activities team provide a full variety of activities seven days a week to accommodate everyone's hobbies and interests, we ask our residents for regular feedback on activities to continuously change the activities going on in the home so that there is something for everyone to enjoy. I will share your review with the team.
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Review of
Sycamore Heights Nursing Home
from A K (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was admitted to Sycamore Heights for a period of respite care. She had previously held a negative view of care homes, recalling experiences where residents were left sitting in chairs without stimulation. Her experience at Sycamore Heights has been entirely different, and she has now chosen
to remain as a full-time resident.
The home is extremely well maintained and always presented to a high standard of cleanliness. Staff are consistently kind, patient, and supportive towards both residents and their families, creating a warm and welcoming atmosphere.
Before admission, my mother had experienced significant weight loss due to a reduced appetite. Since staying at Sycamore Heights, she has rediscovered her enjoyment of food and has already begun to gain weight. The menu is varied and appealing, which has had a very positive impact on her health and wellbeing.
Overall, the standard of care has been excellent, and we have complete confidence in the support she is receiving.
The home is extremely well maintained and always presented to a high standard of cleanliness. Staff are consistently kind, patient, and supportive towards both residents and their families, creating a warm and welcoming atmosphere.
Before admission, my mother had experienced significant weight loss due to a reduced appetite. Since staying at Sycamore Heights, she has rediscovered her enjoyment of food and has already begun to gain weight. The menu is varied and appealing, which has had a very positive impact on her health and wellbeing.
Overall, the standard of care has been excellent, and we have complete confidence in the support she is receiving.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking the time to review Sycamore Heights. I will ensure your kind words are shared with the team. At Sycamore Heights we strive to give everyone who lives in and visits a smile and a warm welcome, it is nice to hear that this is being achieved. Our chef work with our residents to adapt the menu to what they would prefer and if they do not fancy what is on the menu they will ensure that an alternative of the residents choice is provided.
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Review of
Sycamore Heights Nursing Home
from Jane L (Respite Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My first impression of Sycamore Heights Care Home was that it is extremely well run and that the atmosphere is very caring. It is attractive from a funishing and decorative point of view and the overriding atmosphere is of both kindness and competence. I was in there for respite care at the end of July
2025. I was well looked after and one of the most important things for me was that I was treated as a person and not just an "old person". Both staff and residents were kind and welcoming and I felt confident that had I needed more nursing care it would have been provided.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking your time to review Sycamore Heights. All the team pride themselves an providing personalised care and we are so please that you feel were treated as an individual during your stay with us. I will share your kind words with the team.
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Review of
Sycamore Heights Nursing Home
from Alan F (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother recently received respite care at Sycamore Heights following surgery. Compassion, competence, a 'home from home' wecloming environment and utmost professionalism are just some of the words I would use to describe the excellent care my mother received from all members of the care team, led
by the manager, and all delivered in this modern home.
Oh and did I mention how good the food is! - again it is excellent
So many other care homes, in our experience, do not meet the claims made in their brochures but here is one that truly does!
Oh and did I mention how good the food is! - again it is excellent
So many other care homes, in our experience, do not meet the claims made in their brochures but here is one that truly does!
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for taking your time to give your review of Sycamore Heights, your kind works will be shared with the team. At Sycamore Heights we pride ourselves on committing to provide a homely welcoming environment to all that stay and visit, i am so please that you and your mother felt that we have met you expectations in providing excellent care.
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Review of
Sycamore Heights Nursing Home
from I M (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been here three months now and the transition has not been easy for him. Sycamore staff have always been exemplary in their treatment of and patience with my father. The setting itself is spotless and a safe and welcoming environment for residents and visitors.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for your kind wards and taking the time to share your review of Sycamore Heights. We pride ourself on ensuring all that visit or stay at Sycamore Heights feels welcomed and we are please that this is your experience. I will share your review with the team.
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Review of
Sycamore Heights Nursing Home
from Sue G (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We visited 3 different care homes with my mother and decided Sycamore Heights Care Home was the best. I am generally very happy with our decision. My mother's dementia has worsened considerably since her admission and although I have found the staff to be friendly and caring I know she doesn't agree.
Hopefully this situation will improve. My ony issue is the time it takes staff to answer the front door. My sister once waited 15 minutes and gave up in the end.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for taking the time to share your experience with Sycamore Heights Care Home. We're pleased to hear that you found the staff to be friendly and caring, and that you felt confident in your choice after visiting several homes. We understand how challenging it can be to watch a loved one's dementia progress, and we hope your mother's comfort and well-being improve over time.We're very sorry to hear about the delay your sister experienced at the front door - this is not the standard of responsiveness we aim for. Your feedback is invaluable, and we did review the problem with the call bell as soon as it was brought to our attention. Thank you again for your honest feedback. If there's anything more we can do to support you and your family, please don't hesitate to let us know.
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Review of
Sycamore Heights Nursing Home
from C J (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad came for respite care 3 months ago after a two week stay in hospital. He was very frail, extremely low in himself and has severely ulcerated legs. He also has an open wound on his head. The staff and the nursing care has been beyond our expectations. They have shown endless patience and compassion
with my dad. They have been there at all times helping him to settle. His health has improved immensely. He has now decided to stay for the foreseeable future.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking the time to review Sycamore Heights. We are so pleased that your dad has chosen to stay with us. The team pride themselves on providing compassionate care. I will ensure your kind words are shared with the team.
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Review of
Sycamore Heights Nursing Home
from Morgan C (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at Sycamore a super, they look after Dad really well. They have adjusted to his requirements really well and apart from losing his independence he is very happy there. They call me with updates and keep me informed when he has had a fever or needs a hospital visit. Great place, great team.
Thoroughly recommend.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking your time to review Sycamore Heights Care Home, i will share your kind words with the team. We are so please that your Dad is happy here with us. We feel that open communication is key to ensuring we maintain high standards of care and it is great to hear this is being achieved.
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Review of
Sycamore Heights Nursing Home
from Margaret M (Wife of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As the wife and previous carer for my husband I have been thoroughly supported in this transition. The staff, without exception have been kind, patient, professional, empathetic and supportive. They do all they can to assist my husband with eating, toileting and mobilising. They cope admirably with
his episodes of aggressive behaviour.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking the time to give such a kind review. We are so pleased you have felt supported through yours and your husbands journey with us. The team strive to care with professionalism, compassion and dignity, it is heartwarming to hear this has been your experience. I will ensure your kind words are shared with the team.
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Review of
Sycamore Heights Nursing Home
from S A (Great-Niece of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My great aunt has had wonderful care here since being discharged from hospital. The staff are all warm, friendly and caring.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for your kind review, I am very happy to hear that yourself and your great aunt are having a warm and friendly welcome from the staff. I will pass on your kind words.
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Review of
Sycamore Heights Nursing Home
from B D (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This place has made my mum feel at home and safe. She has never been happier, she feels she is definitely getting her money's worth and is nothing but happy with this place is amazing and I would definitely suggest Sycamore Heights to anyone looking for really good care homes.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for your kind words, i am so please that your mum feels at home. It is heartwarming to hear how happy your mum is with the care at Sycamore Heights, The team work hard to provide person centered care and ensure our residents feel safe. I will pass your kind words to the team.
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Review of
Sycamore Heights Nursing Home
from Ruby D (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum joined this care home about a month ago and has nothing but nice things to say about the carers and staff here.
Staff are super friendly and always looking out for the patients and guests in the care home.
Staff are super friendly and always looking out for the patients and guests in the care home.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking the time to write a review, thank you so much for you kind works, i will share these with the Team. We strive to make everyone who lives or visits Sycamore Heights feel at home, i am please that your mum is having such a positive experience.
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Review of
Sycamore Heights Nursing Home
from Tamsin B (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are so welcoming, friendly and helpful - always kind and actively looking for ways to improve the service. Mum is very much enjoying the home cooking and the daily cakes in the cafe area. Everyone knew our names incredibly quickly and we all feel welcome and cared for. Mum has been really
looked after in terms of nursing needs, arranging podiatrist and hairdresser and taking care of prescriptions and everything. She's very happy there and so much more positive about life.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for your kind words. It is heartwarming to hear that the staffs dedication has had such a positive impact on your mum's time with us. We strive to make everyone who lives at and visits Sycamore Heights feel welcome. I will ensure your kind words are shared with the team.
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Review of
Sycamore Heights Nursing Home
from J C (Friend of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall impression is that this care home is of the highest quality in every respect. All staff are friendly efficient and professional. The design, decor and furnishings are beautiful giving a calm, warm feel. The food is superb and varied. Staff have shown immense kindness (and patience!) to our aunt/friend.
Staff have also been very supportive to us, her family and friends. This has been much appreciated. Can't comment on activities as home is new and these are yet to start but I have no doubt they will be great. Will have to give it longer to assess value for money. All we can say now is we're very happy with everything.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking your time to leave a review and thank you for your kind works, i will ensure these are shared with all the team. I am so please that your experience has been a positive one and that we have been a support not only to your friend but to you and the family as well. We strive to ensure everyone who lives and visits Sycamore Heights is treated with kindness, dignity and respect.
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Review of
Sycamore Heights Nursing Home
from Lindsey S (Granddaughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful home with a lovely homely feel. As soon as I walked through the door I was welcomed as too was my young child. We really were looked after and made to feel at home during our visit.
My family member is staying longer than originally intended and they have gone above and beyond to ensure
My family member is staying longer than originally intended and they have gone above and beyond to ensure
the transition into the home has been as smooth and easy for all as possible.
THANK YOU to everyone on the amazing staff team who really do care and are showing the utmost respect and compassion to all.
I look forward to visiting again and seeing you all during the duration of my family members stay.
THANK YOU to everyone on the amazing staff team who really do care and are showing the utmost respect and compassion to all.
I look forward to visiting again and seeing you all during the duration of my family members stay.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking time to leave such a lovely review. We are pleased that we have helped your family member with a smooth transition into the home. We aim to ensure everyone who stays and visits Sycamore Heights feels welcome. I will share your kind words with all the team.
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Review of
Sycamore Heights Nursing Home
from A O (Respite Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful environment with really lovely staff. Nothing is too much trouble.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for taking the time to write us a review, we are very pleased you enjoyed your stay at Sycamore Heights. I will share your kind works with the team.
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Review of
Sycamore Heights Nursing Home
from A M (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very kind and a warm welcome and the workers make you fill comfortably and they make my friend happy he tells me how he likes all the staff every time iv seen my friend he's happy iv been in the garden it's pretty also its easy to find my friend with names on the doors.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for your kind words, we will share these with the team. At Sycamore Heights we aim to make everyone feel at home and part of our community. We are so very happy that your friend is enjoying time at Sycamore Heights.
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Review of
Sycamore Heights Nursing Home
from C C (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It's a daunting experience to make the decision that you need extra care. But from the very first meeting, the staff at Sycamore Heights made so welcome, guiding us through the process, and making us feel valued and at ease. They have a personalised care approach and we have seen this with Mum, even
down to meals that she prefers. The staff are so attentive which makes her decision to go there the right one. The home is beautifully styled with purpose built rooms that are comfortable. We are happy with the overall experience at Sycamore Heights so far.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you for taking time to share your kind words regards Sycamore Heights, I will ensure that this is shared with all the team. We understand how hard the decision to move into a care home can be and we are please that we were able to provide you with the support you needed. We are so pleased that yourself and mum are happy here at Sycamore Heights.
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Review of
Sycamore Heights Nursing Home
from D H (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father stayed for 2 weeks respite and we were all listened to and treated with respect. Any questions were answered in full and explained thoroughly. All the staff were caring, compassionate and professional.
My father was treated as an individual and all his needs were matched above and beyond
My father was treated as an individual and all his needs were matched above and beyond
our expectations.
We will be forever grateful to every member of the team at Sycamore Heights.
We will be forever grateful to every member of the team at Sycamore Heights.
Reply from Heather Donnell, Home Manager at Sycamore Heights Nursing HomeThank you so much for sharing your experience of Sycamore Heights and your Kind words. We strive to provide the best care and it is heart-warming to know we have has a positive impact. I have shared your words with the Team at Sycamore Heights and everyone is touched by your kind words.
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Awards / Recognitions (16)
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