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Care Home Owned by Kingsley Healthcare Group in Bedfordshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Kingsley Healthcare Group in Bedfordshire

Only the locations & reviews in Bedfordshire for Kingsley Healthcare Group are showing below.

View the details of all 35 locations (with 2256 reviews) owned by Kingsley Healthcare Group

Kingsley Healthcare Group Locations in Bedfordshire (1)

 
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1 Care Home owned by Kingsley Healthcare Group in Bedfordshire
Sycamore Heights Care Home

73 Shakespeare Road, Bedford MK40 2DW 

9.8 16 reviews
"Dad has been here three months now and the transition has not been easy for him. Sycamore staff have always been exemplary in their…"   Read all 16 reviews
Location Type Care Home

Sycamore Heights Care Home in Bedford cares for people with compassion and respect. Trained, friendly staff support people with their individual care needs. Social activities are organised for residents to participate in to suit their interests.… Read more about Sycamore Heights Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms from £1,373 / week

Kingsley Healthcare Group Reviews in Bedfordshire (16)

9.7
Kingsley Healthcare Group has a Group Review Score of 9.7 (9.733) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Healthcare Group must have a Review Score.

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Review of

Sycamore Heights Care Home

from I M (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here three months now and the transition has not been easy for him. Sycamore staff have always been exemplary in their treatment of and patience with my father. The setting itself is spotless and a safe and welcoming environment for residents and visitors.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for your kind wards and taking the time to share your review of Sycamore Heights. We pride ourself on ensuring all that visit or stay at Sycamore Heights feels welcomed and we are please that this is your experience. I will share your review with the team.

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Review of

Sycamore Heights Care Home

from Sue G (Daughter of Resident) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited 3 different care homes with my mother and decided Sycamore Heights Care Home was the best. I am generally very happy with our decision. My mother's dementia has worsened considerably since her admission and although I have found the staff to be friendly and caring I know she doesn't agree.
Hopefully this situation will improve. My ony issue is the time it takes staff to answer the front door. My sister once waited 15 minutes and gave up in the end.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for taking the time to share your experience with Sycamore Heights Care Home. We're pleased to hear that you found the staff to be friendly and caring, and that you felt confident in your choice after visiting several homes. We understand how challenging it can be to watch a loved one's dementia progress, and we hope your mother's comfort and well-being improve over time.We're very sorry to hear about the delay your sister experienced at the front door - this is not the standard of responsiveness we aim for. Your feedback is invaluable, and we did review the problem with the call bell as soon as it was brought to our attention. Thank you again for your honest feedback. If there's anything more we can do to support you and your family, please don't hesitate to let us know.

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Review of

Sycamore Heights Care Home

from C J (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came for respite care 3 months ago after a two week stay in hospital. He was very frail, extremely low in himself and has severely ulcerated legs. He also has an open wound on his head. The staff and the nursing care has been beyond our expectations. They have shown endless patience and compassion
with my dad. They have been there at all times helping him to settle. His health has improved immensely. He has now decided to stay for the foreseeable future.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking the time to review Sycamore Heights. We are so pleased that your dad has chosen to stay with us. The team pride themselves on providing compassionate care. I will ensure your kind words are shared with the team.

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Review of

Sycamore Heights Care Home

from Morgan C (Son of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sycamore a super, they look after Dad really well. They have adjusted to his requirements really well and apart from losing his independence he is very happy there. They call me with updates and keep me informed when he has had a fever or needs a hospital visit. Great place, great team.
Thoroughly recommend.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking your time to review Sycamore Heights Care Home, i will share your kind words with the team. We are so please that your Dad is happy here with us. We feel that open communication is key to ensuring we maintain high standards of care and it is great to hear this is being achieved.

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Review of

Sycamore Heights Care Home

from Margaret M (Wife of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife and previous carer for my husband I have been thoroughly supported in this transition. The staff, without exception have been kind, patient, professional, empathetic and supportive. They do all they can to assist my husband with eating, toileting and mobilising. They cope admirably with
his episodes of aggressive behaviour.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking the time to give such a kind review. We are so pleased you have felt supported through yours and your husbands journey with us. The team strive to care with professionalism, compassion and dignity, it is heartwarming to hear this has been your experience. I will ensure your kind words are shared with the team.

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Review of

Sycamore Heights Care Home

from S A (Great-Niece of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has had wonderful care here since being discharged from hospital. The staff are all warm, friendly and caring.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for your kind review, I am very happy to hear that yourself and your great aunt are having a warm and friendly welcome from the staff. I will pass on your kind words.

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Review of

Sycamore Heights Care Home

from B D (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place has made my mum feel at home and safe. She has never been happier, she feels she is definitely getting her money's worth and is nothing but happy with this place is amazing and I would definitely suggest Sycamore Heights to anyone looking for really good care homes.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for your kind words, i am so please that your mum feels at home. It is heartwarming to hear how happy your mum is with the care at Sycamore Heights, The team work hard to provide person centered care and ensure our residents feel safe. I will pass your kind words to the team.

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Review of

Sycamore Heights Care Home

from Ruby D (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined this care home about a month ago and has nothing but nice things to say about the carers and staff here.
Staff are super friendly and always looking out for the patients and guests in the care home.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking the time to write a review, thank you so much for you kind works, i will share these with the Team. We strive to make everyone who lives or visits Sycamore Heights feel at home, i am please that your mum is having such a positive experience.

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Review of

Sycamore Heights Care Home

from Tamsin B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming, friendly and helpful - always kind and actively looking for ways to improve the service. Mum is very much enjoying the home cooking and the daily cakes in the cafe area. Everyone knew our names incredibly quickly and we all feel welcome and cared for. Mum has been really
looked after in terms of nursing needs, arranging podiatrist and hairdresser and taking care of prescriptions and everything. She's very happy there and so much more positive about life.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for your kind words. It is heartwarming to hear that the staffs dedication has had such a positive impact on your mum's time with us. We strive to make everyone who lives at and visits Sycamore Heights feel welcome. I will ensure your kind words are shared with the team.

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Review of

Sycamore Heights Care Home

from J C (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall impression is that this care home is of the highest quality in every respect. All staff are friendly efficient and professional. The design, decor and furnishings are beautiful giving a calm, warm feel. The food is superb and varied. Staff have shown immense kindness (and patience!) to our aunt/friend.
Staff have also been very supportive to us, her family and friends. This has been much appreciated. Can't comment on activities as home is new and these are yet to start but I have no doubt they will be great. Will have to give it longer to assess value for money. All we can say now is we're very happy with everything.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking your time to leave a review and thank you for your kind works, i will ensure these are shared with all the team. I am so please that your experience has been a positive one and that we have been a support not only to your friend but to you and the family as well. We strive to ensure everyone who lives and visits Sycamore Heights is treated with kindness, dignity and respect.

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Review of

Sycamore Heights Care Home

from Lindsey S (Granddaughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home with a lovely homely feel. As soon as I walked through the door I was welcomed as too was my young child. We really were looked after and made to feel at home during our visit.
My family member is staying longer than originally intended and they have gone above and beyond to ensure
the transition into the home has been as smooth and easy for all as possible.
THANK YOU to everyone on the amazing staff team who really do care and are showing the utmost respect and compassion to all.
I look forward to visiting again and seeing you all during the duration of my family members stay.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking time to leave such a lovely review. We are pleased that we have helped your family member with a smooth transition into the home. We aim to ensure everyone who stays and visits Sycamore Heights feels welcome. I will share your kind words with all the team.

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Review of

Sycamore Heights Care Home

from A O (Respite Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful environment with really lovely staff. Nothing is too much trouble.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking the time to write us a review, we are very pleased you enjoyed your stay at Sycamore Heights. I will share your kind works with the team.

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Review of

Sycamore Heights Care Home

from A M (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and a warm welcome and the workers make you fill comfortably and they make my friend happy he tells me how he likes all the staff every time iv seen my friend he's happy iv been in the garden it's pretty also its easy to find my friend with names on the doors.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for your kind words, we will share these with the team. At Sycamore Heights we aim to make everyone feel at home and part of our community. We are so very happy that your friend is enjoying time at Sycamore Heights.

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Review of

Sycamore Heights Care Home

from C C (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a daunting experience to make the decision that you need extra care. But from the very first meeting, the staff at Sycamore Heights made so welcome, guiding us through the process, and making us feel valued and at ease. They have a personalised care approach and we have seen this with Mum, even
down to meals that she prefers. The staff are so attentive which makes her decision to go there the right one. The home is beautifully styled with purpose built rooms that are comfortable. We are happy with the overall experience at Sycamore Heights so far.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for taking time to share your kind words regards Sycamore Heights, I will ensure that this is shared with all the team. We understand how hard the decision to move into a care home can be and we are please that we were able to provide you with the support you needed. We are so pleased that yourself and mum are happy here at Sycamore Heights.

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Review of

Sycamore Heights Care Home

from D H (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed for 2 weeks respite and we were all listened to and treated with respect. Any questions were answered in full and explained thoroughly. All the staff were caring, compassionate and professional.
My father was treated as an individual and all his needs were matched above and beyond
our expectations.
We will be forever grateful to every member of the team at Sycamore Heights.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for sharing your experience of Sycamore Heights and your Kind words. We strive to provide the best care and it is heart-warming to know we have has a positive impact. I have shared your words with the Team at Sycamore Heights and everyone is touched by your kind words.

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Review of

Sycamore Heights Care Home

from J O (Friend of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proffessional polite friednly, helpful look after residents very well.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you for taking the time to share your experience at Sycamore Heights. I have shared your words with the team at Sycamore Heights and Your positive review has touched the team knowing their hard work and efforts are having a positive impact on our residents and visitors.

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Awards / Recognitions (16)

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