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Care Home Owned by Kingsley Healthcare Group in Surrey

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Kingsley Healthcare Group in Surrey

Only the locations & reviews in Surrey for Kingsley Healthcare Group are showing below.

View the details of all 35 locations (with 2291 reviews) owned by Kingsley Healthcare Group

Kingsley Healthcare Group Locations in Surrey (1)

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1 Care Home owned by Kingsley Healthcare Group in Surrey
Eliza Palmer Nursing Home

Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES 

9.6 12 reviews
"My mother has been a resident since February 2025. Her overall experience has been very positive. The staff are all supportive and very…"   Read all 12 reviews
Location Type Care Home

Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care. It has 30 bedroom suites and residents can access excellent facilities and trained, friendly staff to support them with their… Read more about Eliza Palmer Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 30 Rooms from £1,750 / week

Kingsley Healthcare Group Reviews in Surrey (12)

9.7

Kingsley Healthcare Group has a Group Review Score of 9.7 (9.745) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Healthcare Group must have a Review Score.

Overall Experience
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Date Published
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Review of

Eliza Palmer Nursing Home

from B R (Son of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking
after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for sharing your lovely words about your fathers time with us. Were so pleased to hear he was comfortable in his room and that you felt supported by our nurses and carers. It means a lot to know he enjoyed the meals and the live music those little moments of joy are so important.We also really appreciate your suggestion about having someone spend more time chatting with residents who are room-bound. This is valuable feedback, and well use it to keep improving the care and companionship we provide.It was our privilege to look after your father, and were grateful you trusted us with his care.With warmest regards,All of us at Eliza Palmer Care Home

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Review of

Eliza Palmer Nursing Home

from S B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since February 2025. Her overall experience has been very positive.
The staff are all supportive and very friendly.
Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for your kind words. Were so pleased your mother has had such a positive experience since joining us, and that our team, nurses, and activities co-ordinator have made her feel supported and included. Your feedback means a lot to us.

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Review of

Eliza Palmer Nursing Home

from P S (Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for sharing your feedback. We're so pleased to hear that you're happy here at Eliza Palmer Care Home. Your comfort and well-being mean a great deal to us, and we'll continue to do our very best to make your time with us enjoyable.

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Review of

Eliza Palmer Nursing Home

from Richard K (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your lovely review. It's truly a pleasure to look after Mum, and we're so pleased to hear you're happy with the care she receives. Our chef is always on hand to accommodate menu choices and ensure mealtimes are both enjoyable and tailored to individual preferences. Warm regards

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Review of

Eliza Palmer Nursing Home

from P P (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!
Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.

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Review of

Eliza Palmer Nursing Home

from P C (Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill,
it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.
Reply from Stephen Pullinger, Marketing Manager at Eliza Palmer Nursing Home

Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of your bedroom suite. Our management team is always available and keen to listen to any suggestions for ways to improve our service and to take heed of things you believe we should be doing. We have a dedicated and passionate staff team and I must stress we have never been in the position of having only one carer working at night.

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Review of

Eliza Palmer Nursing Home

from P R (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all over - staff facilities and care. Thank you so much.
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Review of

Eliza Palmer Nursing Home

from Rachel O (Daughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well cared for. Good nursing, caring and helpful staff.
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Review of

Eliza Palmer Nursing Home

from Mark B (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother first attended Eliza Palmer at the height of Covid and we were immediately impressed with the duty of care and hygiene levels in the newly built facility. The last few years mum has experienced a cognitive decline, with communication difficult at times. However, she has always been very content
and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.
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Review of

Eliza Palmer Nursing Home

from E M (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We love the home and surrounding village and it is great that we can pop mum in a wheelchair and go for a walk to sit in the garden. Mum is very happy at Eliza and joins in the activities when she can. She recently went on a riverboat trip and loved it. Generally, the staff are very good and caring,
especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.
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Review of

Eliza Palmer Nursing Home

from Coral H (Cousin of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the monthly Residents and Relatives Coffee and Chat morning today. It is conducted by the Care Home Manager and her Deputy and it is our opportunity to ask questions, solve any problems and generally build on relationships.
I consider this to be an extremely good event carried out in a very
happy and friendly environment.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing Home

Thank you for your review and kind words. We are so glad to hear that you find these get-togethers useful and it really boosts our hardworking team to hear such lovely feedback! We truly appreciate you taking the time to share your experiences of the Eliza Palmer Hub.

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Review of

Eliza Palmer Nursing Home

from M C (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband became a resident of the Eliza Palmer Hub in September of this year.
The care he has received has been outstanding and I mean outstanding.
After 3 months of residency, I feel so comfortable and reassured knowing that he is receiving the best possible care.
The staff are so caring to me
as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.
Reply from Alyson Reay, Head of Marketing and Communications at Eliza Palmer Nursing Home

Thank you so much for your wonderful review. It is a delight to care for your husband in the Eliza Palmer Hub.

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Awards / Recognitions (16)

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