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Care Homes Owned by Kingsley Healthcare Group in Surrey

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Kingsley Healthcare Group Locations in Surrey (1)

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1 Care Home owned by Kingsley Healthcare Group in Surrey

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Eliza Palmer Nursing Home
Octagon Road, Whiteley Village, Hersham, Walton-on-Thames KT12 4ES
9.625 Reviews
Kingsley Healthcare Group
Eliza Palmer Nursing Home
"Everyone was so welcoming when we arrived and this continued throughout Dad's stay. All the staff were very professional and treated him..."Read all 25 reviews

from £1,750 / week30 rooms

Location Type: Care Home

Eliza Palmer Nursing Home in Walton-on-Thames is situated in Whiteley Village. which offers residential and nursing care. It has 30 bedroom suites and residents can access excellent facilities and... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Residential Care

Kingsley Healthcare Group Reviews in Surrey (25)

9.6

Kingsley Healthcare Group has a Group Review Score of 9.6 (9.556) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kingsley Healthcare Group must have a Review Score.

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Showing 25 reviews matching selected criteria
Review of Eliza Palmer Nursing Home from V P (Daughter of Resident) published on 29 June 2026 Submitted via Website•
Overall Experience
Everyone was so welcoming when we arrived and this continued throughout Dad's stay.
All the staff were very professional and treated him with kindness and dignity.
All the staff made a contribution to ensuring not only Dad but as a family we all felt well cared for.

Thank you.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

It was an absolute pleasure to look after dad. Thank you so much for the glowing feedback.

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Review of Eliza Palmer Nursing Home from Glen G (Son of Resident) published on 25 June 2026 Submitted via Website•
Overall Experience
My Mum suffered from a fall, which led to a short spell in hospital. This resulted in my Mum needing time to regain strength and confidence. It becomes a stressful time for all the family.
After reviewing several options, we organised a respite stay at Eliza Palmer Nursing Home.
Eliza Palmer played a massive part in Mum's recovery. Their support and facilities are first class. We will be forever grateful.

We also fell in love with the surrounding Whiteley Village and the facilities this has to offer.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Dear Glen,

It has been an absolute pleasure looking after your Mum and so happy she gained her confidence back to go home. Thank you so much for your lovely words which I will cascade to the team.

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Review of Eliza Palmer Nursing Home from Mrudula P (Regular Volunteer) published on 30 January 2026 Submitted via Postal Card•
Overall Experience

I have been helping here for quite a while and enjoy coming to see the lovely ladies and talking to them. All the staff are very helpful.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for all your time and dedication you give to Eliza Palmer. We truly appreciate you.

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Review of Eliza Palmer Nursing Home from Zoe D (Friend of Resident) published on 29 January 2026 Submitted via Postal Card•
Overall Experience

I find the hub just a happy place. All the staff are always happy and willing to help you anytimes I have met the manager Rimi a coupld of times and she has gone above and be-ond to help me. My mother is coming to a age and I wouldn't hesated to put her in the hub.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your kind review. Were really pleased you find Eliza Palmer a happy and welcoming place the team will be so grateful for your lovely feedback.

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Review of Eliza Palmer Nursing Home from Z K (Regular Volunteer) published on 13 January 2026 Submitted via Postal Card•
Overall Experience

Not enough staff around! Patients wait to be brought up to table.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for taking the time to share your feedback and for the continued support you give to our residents as a volunteer. We genuinely value the time and commitment you have given over the years through the bingo sessions.

Although the activity is scheduled at a set time, residents do not...  

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Review of Eliza Palmer Nursing Home from R W (Resident / Service User) published on 8 January 2026 Submitted via Postal Card•
Overall Experience

In the time I have been here, I am satisfied with most of the care I have received, and my feelings have been taken into account.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you RW, for your kind words. It is a pleasure.

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Review of Eliza Palmer Nursing Home from Jackie R (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card•
Overall Experience

Our mum has settled in very well at Eliza Palmer Care Home. She feels safe and is looked after well. Thank you.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your kind words. It is a pleasure to look after mum.

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Review of Eliza Palmer Nursing Home from Sharon B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card•
Overall Experience
My mother loves the food, especially the puddings.
The staff are very friendly and supportive of her. They chat to her and she enjoys the interaction.
Nursing team are helpful.

Sharon, on the activities side, always ensures the residents participate in the daily activities.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for taking the time to share your kind feedback. We are really pleased to hear that your mother enjoys the food, especially the puddings - our catering team will be delighted to hear this. It's also lovely to know that she feels supported by our friendly staff and enjoys the...  

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Review of Eliza Palmer Nursing Home from T M (Friend of Resident) published on 30 October 2025 Submitted via Postal Card•
Overall Experience
I have been visiting for over a year and always found her very well looked after. The staff are courteous and helpful and are always trying to keep a cheerful atmosphere. The premises are super clean and very well maintained. The care home provides a lot of activities, social and physical, to keep the residents in a cheerful mood.

Overall, an excellent 'home' for the residents.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for taking the time to leave such a kind and positive review. We are delighted to hear that you have consistently found your loved one to be well looked after and that the care, atmosphere, and environment have met your expectations.

Our team work hard to create a warm, welcoming, and...  

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Review of Eliza Palmer Nursing Home from C L (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card•
Overall Experience

Mum is well cared for and very happy. The staff keep us informed of activities, etc., and Mum enjoys them. We feel part of the community.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for taking the time to share your lovely feedback. We are so pleased to hear that your mum is well cared for and very happy, and that she enjoys the activities on offer.

Keeping families informed and involved is really important to us, so it is wonderful to know that you feel part of...  

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Review of Eliza Palmer Nursing Home from T K (Son of Resident) published on 24 October 2025 Submitted via Website•
Overall Experience
This home is good in many ways - less so in others. Its strongest point is its setting in the beautify Whiteley Village, followed by the decent build quality of the home.
Staff care varies by individual - some are excellent (though two of these have recently left), and I think they all mean well, but some are variable. There seems to be a high turnover of staff, which is a significant point as knowing the residents and their needs is important.
Sometimes the basics are overlooked or got wrong - including some obviously flawed processes. There was also considerable disruption when the new company took over a while back, with mixed messages and u-turns on commitments which significantly dented trust, although this seems to have settled more recently.

Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for taking the time to share your honest feedback. I really appreciate you acknowledging the positives, as well as the areas where you feel we can do better.

Were very proud of our lovely setting within Whiteley Village and the homes bright, spacious design. I completely understand...  

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Review of Eliza Palmer Nursing Home from C M (Wife of Resident) published on 24 October 2025 Submitted via Postal Card•
Overall Experience

The outlook from all the rooms, which are light and bright, is lovely. The atmosphere is welcoming and friendly. After one week I feel at home when I visit and spend a long time with my husband each day and it feels good.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your lovely feedback. Were delighted to hear that you feel at home when visiting your husband and that the welcoming atmosphere and bright surroundings help make your time together comfortable and positive. Our team works hard to create a warm, homely environment for residents and families alike, so your words mean a great deal to us.

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Review of Eliza Palmer Nursing Home from Robert C (Husband of Resident) published on 26 September 2025 Submitted via Postal Card•
Overall Experience
When you first see Eliza Palmer, you will be very impressed with the reception, cafe area as you move into the residential area, which is also very smart, but not air conditioned. Our room was spacious and well appointed everything you need was there.

Most of the staff are very attentive and caring, occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for your kind feedback. Were so pleased you found the home welcoming, your room comfortable, and our team caring. We also value your comments on call bell response and food variety, which we are continuing to improve. Your feedback helps us provide the best possible care.

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Review of Eliza Palmer Nursing Home from B R (Son of Resident) published on 17 September 2025 Submitted via Website•
Overall Experience

My father whose sight was severally impaired, was in the nursing home for just under a year. His room was large, light, immaculately clean with a lovely view. The nursing staff were responsive and kept me fully informed on all medical issues. The carers were friendly, supportive and kind when looking after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for sharing your lovely words about your fathers time with us. Were so pleased to hear he was comfortable in his room and that you felt supported by our nurses and carers. It means a lot to know he enjoyed the meals and the live music those little moments of joy are so...  

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Review of Eliza Palmer Nursing Home from S B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card•
Overall Experience
My mother has been a resident since February 2025. Her overall experience has been very positive.
The staff are all supportive and very friendly.

Nurses have been excellent and very proactive. Having an activities co-ordinator is extremely positive for the residents and makes everyone feel included.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for your kind words. Were so pleased your mother has had such a positive experience since joining us, and that our team, nurses, and activities co-ordinator have made her feel supported and included. Your feedback means a lot to us.

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Review of Eliza Palmer Nursing Home from P S (Resident / Service User) published on 19 August 2025 Submitted via Postal Card•
Overall Experience

I am quite happy.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you for sharing your feedback. We're so pleased to hear that you're happy here at Eliza Palmer Care Home. Your comfort and well-being mean a great deal to us, and we'll continue to do our very best to make your time with us enjoyable.

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Review of Eliza Palmer Nursing Home from Richard K (Son of Resident) published on 16 June 2025 Submitted via Postal Card•
Overall Experience

Staff continue to look after my mother very well. She is happy in her lovely room and appreciative of the vegetarian food that is prepared for her. My wife and I would like to thank management and staff for their excellent care.

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your lovely review. It's truly a pleasure to look after Mum, and we're so pleased to hear you're happy with the care she receives. Our chef is always on hand to accommodate menu choices and ensure mealtimes are both enjoyable and tailored to individual preferences. Warm regards

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Review of Eliza Palmer Nursing Home from P P (Son of Resident) published on 28 February 2025 Submitted via Postal Card•
Overall Experience

Mum has now passed away but I can't speak highly enough of the care she received in the last two years of her life. From the management team through to the caterers, everybody is so lovely!

↩Reply from Rimi Sidhu, Eliza Palmer Care Home Manager at Eliza Palmer Nursing Home

Thank you so much for your kind review. It was an absolute pleasure to care for your mother, and we truly appreciate your thoughtful words.

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Review of Eliza Palmer Nursing Home from P C (Resident / Service User) published on 13 February 2025 Submitted via Postal Card•
Overall Experience

I moved into the Eliza Palmer Home in January 2024 under the care of the current owner. Within a few months a meeting was called and the residents were told Eliza Palmer had been sold to Kingsley House Trust. We were assured the move would be seamless with improvements. Sadly the care went downhill, it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.

↩Reply from Stephen Pullinger, Marketing Manager at Eliza Palmer Nursing Home

Since taking over Eliza Palmer we have worked quickly to improve the service and made a substantial investment in a new kitchen, which was seen as the biggest priority by residents' families when we arrived. I am glad you have noticed an improvement in the meal quality and appreciate the quality of...  

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Review of Eliza Palmer Nursing Home from P R (Son of Resident) published on 27 January 2025 Submitted via Postal Card•
Overall Experience

Excellent all over - staff facilities and care. Thank you so much.

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