Care Home Owned by Kingsley Healthcare Group in Surrey

residents in a cheerful mood.
Overall, an excellent 'home' for the residents.

but some are variable. There seems to be a high turnover of staff, which is a significant point as knowing the residents and their needs is important.
Sometimes the basics are overlooked or got wrong - including some obviously flawed processes. There was also considerable disruption when the new company took over a while back, with mixed messages and u-turns on commitments which significantly dented trust, although this seems to have settled more recently.
Like most care homes, this one is eye-wateringly expensive, and the cost does not always seem to be reflected in the experience, hence my score for value.

occasionally the residents to the alarm bell was a little slow, especially at night time. Food was generally good, perhaps a little beans not a bad thing.

after him. He enjoyed all the meals prepared for him and he liked the variety. He enjoyed the live music events arranged by the entertainment coordinator. My father became confined to his room as his health deteriorated and it would have been nice for the home to have someone to spend a little time to chat to room-bound residents.

it was rushed, up late to go to activities. Staff were leaving and the care at night was down to 1 carer for 15 residents. Activities have become less as the organiser is carer trained and helps out with the staff shortages. The new kitchen and chefs have improved the meal quality. I love my suite. The view from my window is of the gardens enjoyed by some of the residents. Sadly I do not consider the high rent value for money.

and happy with her carers, the food and room facilities. Kingsley Healthcare have recently acquired the home and I cannot express enough gratitude and admiration for the levels of care and regular communication we have about mum and her condition. The team are first class and we have complete confidence in mum's care and safeguarding.

especially on a one-to-one basis. It would be nice to have more interaction with residents at weekends from those watching TV and for those who prefer to stay in their rooms. It seems they occasionally lack company. The food whilst satisfactory at the moment could be improved, however we understand moves are underway to ensure food is cooked fresh on the premises. The nursery staff are excellent and alert us promptly if mum's health or medical needs change.

happy and friendly environment.

as well as my husband and I visit at all sorts of times but the greeting is always the same.
Warm and welcoming.
I highly recommend you visit and decide for yourselves.