Kingsley Healthcare Group in Northamptonshire | 1 Care Home

Review of
Brackley Care Home
from Michelle M (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Brackley Care Home for 8 months now and we are so pleased with the care that she gets there. It wasn't easy choosing a care home and we are happy that we chose Brackley Care Home. From the first day she arrived, my Mum has had the best care possible from an amazing group

of staff. The care staff are thoughtful and keep my Mums dignity during the times she has difficult days. There are fabulous activity co-ordinators who keep my Mum involved and engaged, especially with the crafts. The daily events are suited to all residents and it is lovely to see them all enjoying their lives and having a laugh.
The home cooked food is also excellent, especially the cakes!
Mum has settled in well, and we always enjoy visiting her where we can see that she is happy. Mum has dementia and we know that she will change over time. It is comforting to know that she will always be cared for in such a lovely care home.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete such a meaningful review. It is a real pleasure to look after your Mum, she is a true delight. Our activity team always go above and beyond to ensure our programme is appropriate for our residents and is accessed by all. We have a dedicated kitchen team who work tirelessly to ensure our residents are happy with the level of food provided, I will be sure to pass on your compliments.

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Review of
Brackley Care Home
from C B (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Living abroad makes social media updates an essential part of being kept informed of every day activities. As I have a parent in residential care with dementia at Brackley Care Home the posts also help as a conversation starter and a reminder to my parent of what they have been doing during the week.
On

any visits I have made to date I have found the staff to be friendly and helpful and whenever a concern has been raised via email a helpful response has always been given. The team have also facilitated in me being able to join residential meetings on-line.
Brackley Care Home have helped my parent feel part of a friendly, comfortable and caring surrounding.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this lovely review. Social media is one of the ways in which we can communicate what life is really like within the care home and enables relatives to see their loved ones enjoying their time with us. I will be sure to share you kind words with our team.

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Review of
Brackley Care Home
from Darryl-Louise C (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Brackley Care Home have taken care of my dear Mum for the last six months since she lost Dad. I cannot speak highly enough of the team and the quality of the environment. The atmosphere is extremely caring, warm and friendly. A real home from home.
It's a huge weight off my mind knowing that

Mum is so well taken care of. Her room is exceptionally well-presented, comfortable and clean; her food is highly nutritious, tasty and of good quality; she can visit the hairdresser whenever she wants and is and encouraged to join in with a range of activities that she finds enjoyable. What's not to like? She's spoilt for choice in terms of things to do and the various treats that are always on offer. It's great that we are free to visit her at any time and can make use of the Maypole Cafe.
The added bonus is the close proximity of Brackley Medical Centre. First class service here too.
I highly recommend Brackley Care Home in every respect.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for such a lovely review of our care home. It is a pleasure to read your kind words. Our whole team always go above and beyond to provide the best care in a lovely environment to our residents, along with relatives too. I will be sure to share the review with our team.

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Review of
Brackley Care Home
from R J (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Brackley Care Home is such a lovely place. Clean, beautifully decorated, fantastic activities, all home- cooked food and amazing staff, nothing is too much trouble. I would quite happily live there!

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. We really do wish to make Brackley a home from home for our residents and their families. I will pass on your comments to our team.

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Review of
Brackley Care Home
from Tanya B (Power of Attorney of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My friend and neighbour for whom I have LPA required respite care at short notice, early October 2024; from first point of contact with Brackley Care Home I found the service received to be of the highest standard; communication was and is clear, concise and professional.
On visiting the home myself

and my friend and neighbour were welcomed warmly and offered refreshments. Information was shared verbally and in written format.
Following on from the initial two week stay, the decision was reached to remain as a permanent resident.
All aspects of care are made aware to myself and I have been invited to be part of changing care discussions and reviews.
The welcome I receive remains, the care that is given is of the highest standard.
Thank You

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for your kind words and sharing your experience of Brackley Care Home. We understand what a huge decision it is when someone moves into a care home on a permanent basis, therefore, we will always go above and beyond to ensure this process is as easy as possible. We will continue to provide the highest level of care to meet the needs of our residents.

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Review of
Brackley Care Home
from Michael L (Husband of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Every time I see my wife she is smiling, and always sees to enjoy all the activities that are
provided. I think she very well looked after and seems happy.
My daughter sees her mum very regularly with our grandchildren and all is well.
Many thanks to you all.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. Our team provide a wide range of activities of which our residents thoroughly enjoy, not to mention the outings! I will be sure to share your feedback with our team.

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Review of
Brackley Care Home
from Rebecca B (Daughter-in-law of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My mother in law has lived at Brackley Care home for nearly a year. She settled extremely quickly which was down to the amazing staff and other residents who made her so welcome. The facilities are superb. My mother in law loves all the activities and the weekly outings. The family are happy with

the knowledge that she is being cared for by such wonderful staff.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time to complete this lovely review. Your mother in law is a real pleasure to look after and she brings joy to so many of our residents. Our activity team continues to provide meaningful activities to our residents. I will share your kind words with our team.

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Review of
Brackley Care Home
from Neil B (Husband of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Whilst visiting my wife who is a resident on the rainbow suite I was invited to join in the seated exercise session which was been run by the customer relationship manager I enjoyed it and I still had enough energy left to do some work on my allotment afterwards. I was impressed by the encouragement

the customer relationship manager gave to the less able participants

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to share your feedback. Its lovely to hear you participated in our activities whilst visiting your wife, everyone is always welcome. I will share your feedback with my team.

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Review of
Brackley Care Home
from Jackie B (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been in Brackley Care Home for 9 months. She has dementia. Moving her to a care home was a big but essential decision for us to make and I can't praise the staff enough for how caring, welcoming, thoughtful and fun they've been with my Mum, literally from the minute we arrived. She has settled

so well and is so happy there, constantly telling me how lovely it is and how friendly all the staff are. It's an absolute pleasure visiting her in such a wonderfully happy place.

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Review of
Brackley Care Home
from Simon F (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I have visited my father-in-law on a number of occasions since he became a resident in August 2024. We have always found the staff supportive and polite, more importantly they always take time to discuss things when visiting. I am very happy with the professional standards of the staff at the home,

the warm welcoming environment and the fact that my father-in-law is safe and well cared for.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time in completing this review. We will always go above and beyond to provide the best care to our residents. I will be sure to share your feedback with our team.

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Review of
Brackley Care Home
from Val S (Wife of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My husband had to move in to Brackley Care Home at quite short notice due to increasing difficulties with his condition. It was not an easy decision to make but as soon as the family met the staff and witnessed the care and attention he was given we knew we had made the right choice. As his wife I have

felt as supported as well as he has been. There is a huge amount of empathy coming from all the staff, whatever their position in the home. They are also always polite, positive and happy which creates a lovely, warm, homely atmosphere. I would have no hesitation recommending this home to anyone.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time to write such a lovely review. It makes me so happy knowing my team makes you feel comfortable and well supported. Your husband is a pleasure to look after and its lovely getting to know him and his ways. I will share your feedback with our team.

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Review of
Brackley Care Home
from Jo F (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Brackley Care Home is a lovely, welcoming place. My Mum moved in last June and she has really thrived since she's been there. The staff are kind and helpful and they have been very flexible to meet my Mum's needs. It's always a pleasure to visit her, knowing that she's being well looked after and cared

for.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. It is lovely to hear your kind words about our staff team. We will always go above and beyond in caring for our residents. I will be sure to feed back your comments to our team.

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Review of
Brackley Care Home
from Joanna B (Daughter-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My mother in law was treated with the dignity and respect she deserves from the moment she arrived. Everyone is extremely friendly and helpful and can't do enough for her or us as guests. We eat with her sometimes which she enjoys and the food is superb. The new chef even made a special cake for her

late husband. The activities are varied and she is beginning to join in with some which is lovely to see. We love seeing what she's up to on the social media page!

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time for providing this lovely feedback. It is nice to see your mother in law joining in with life here at Brackley Care Home. As a team, we will always go above and beyond to ensure someone is supported, especially after loosing someone so dear to them, so to see her joining in with activities is such a joy to us. Its also really nice to hear you enjoy the food when you are dine with your mother in law, i'll certainly share your feedback.

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Review of
Brackley Care Home
from Tracy F (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My father went into hospital unexpectedly and sadly was no longer fit or safe to go home alone. The social care package in place for discharge was not sufficient or safe for his needs and I was on a race against time to get him discharged promptly into suitable residential care that would cater for

his rapidly changing dementia needs.
I found gold with Brackley Care Home.
From start to finish they have been efficient, informative and helpful and no task or conversation is undertaken without empathy and care.
I couldn't recommend them highly enough, the stress and worry that has been taken away is immeasurable.
The staff are delightful and hard working and the environment is faultless. I can't imagine him being anywhere else.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete your review of Brackley care home, your kind words to mean a lot to us. As a team, we will always go above and beyond to make both residents and families comfortable in a lovely homely environment. Looking after your farther is a true pleasure and such a character within our home. I will be sure to share your feedback with our team.

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Review of
Brackley Care Home
from H I (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My mother spent 15 days at Brackley Care Home as a respite stay, while I went on holiday.
She was very pleased with her stay, her first in a care home. She felt that she was listened to and cared for.
She said that all the staff had a big smile as they greeted her, and at no time was she made to feel

a nuisance.
She is quite willing to go again, should the need arise.
Her only complaint was that she would have liked more baths! A novelty for her these days, but she had to admit that they kept her very clean anyway.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. It was our pleasure to look after your mother and she is welcomed back at any time. Knowing our staff have had such a positive impact on her stay is lovely to hear and I will be sure to feed this back to the team.

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Review of
Brackley Care Home
from V H (Aunt of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

A lovely care home to live in. First class furnishings. Always made welcome, and given refreshments.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to leave a review. We are happy to hear you are always made to feel welcome. I will be sure to share your kind words with our team.

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Review of
Brackley Care Home
from Jonathan H (Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic stay, feel like part of the family (the bigger picture, sort of).
Living here, I see everything though sometimes difficult to stop myself making suggestions to make things easier, forget I'm a resident.

Reply from Julie Wilson, Customer Relations Manager at Brackley Care Home

Thank you so much for your lovely review. Your suggestions are always very much appreciated so don't ever stop sharing them with us.

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Review of
Brackley Care Home
from Neil F (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother moved into Brackley Care home in early December. The staff were welcoming, kind and attentive and the standard of facilities are excellent. Quality of catering is very high and the focus on activities for those who are interested is really impressive.

Reply from Julie Wilson, Customer Relations Manager at Brackley Care Home

We are very appreciative of your wonderful review and your kind words have been shared with our whole team. We pride ourselves on providing a person-centred environment for all of our residents.

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Review of
Brackley Care Home
from Claire M (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother was not in the home for long but during this time, she was very well looked after, in every way. We were able to relax knowing she was being monitored very closely and her needs met. All members of the caring staff were always bright and cheerful no matter what their role. Mum's room was light

and spacious with a nice aspect. She was unable to use the extra facilities/activities but it was nice to see them going on. Overall, as mum couldn't remain in her own home, this was an ideal place for her to end her days in.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to share your thoughts about Brackley Care Home. It is lovely to hear your kind words about our wonderful care team, they really do go above and beyond for residents here while showing their love and compassion through their work. I will be sure to share this feedback with the team.

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Review of
Brackley Care Home
from B B (Relative of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Our relative moved into Brackley Care Home a week ago, we, as a family, are so impressed with the care and compassion that has been shown to our relative and indeed, us too.
The staff are very efficient and compassionate in what they do. We would particularly like to thank management for their support

and also one of the care assistants, in particular, who, without a doubt, has been amazing and one of the trained nurses.
Thank you all so much.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to thank you for taking the time to complete this review. We really appreciate your kind comments, it is always a pleasure to help and support relatives just as much as we do our residents because you're all such a big part of our Brackley Care Home family. I will be sure to pass on your comments to the rest of our team.

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Care Home Owned by Kingsley Healthcare Group in Northamptonshire

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