Kingsley Healthcare Group in Northamptonshire | 1 Care Home

Review of
Brackley Nursing Home
from Vivien S (Respite Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Yet again, another 2 weeks successful stay for my husband to give me a break to see family. He is very happy there, and I don't have to worry at all, knowing he is very well looked after. All the staff are caring, friendly and helpful And he really enjoys the food!!
He is always given his' usual

'room, which helps him settle in. Many thanks to everyone

Reply from Julie Wilson, Customer Relations Manager at Brackley Nursing HomeThank you so much for your lovely feedback. We are delighted to hear that your husband enjoyed another successful stay with us and that it gave you peace of mind and a well-deserved break to spend time with your family.
It's wonderful to know that he feels happy and settled, especially having his usual room, and we're so pleased he continues to enjoy the food and the care from our team. Your kind words mean a great deal to all of our staff, who genuinely enjoy looking after him.
Thank you again for taking the time to share your experience.

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Review of
Brackley Nursing Home
from Martin L (Son of Resident) published on 9 February 2026 Submitted via Postal Card • Report

Overall Experience

Mother is happy at the home and we do not need to worry about her care. She regards the staff as her new family.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. I will share your kind words with the team.

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Review of
Brackley Nursing Home
from S B (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother is in BCH and from the start of her stay both she (and us as a family) have felt very supported. The team are professional warm and friendly. She receives great care and the staff are attentive to her needs. My mother participates in many of the very well organised activities, and the activity

team are enthusiastic and encouraging. The home is extremely well run & management approachable & supportive.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. Our team really do go above and beyond to provide the highest standard of care and ensure you all feel welcome. I will share you feedback with the team.

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Review of
Brackley Nursing Home
from L F (Respite Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Wonderful care, entertainment and food

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to leave a review. We are glad you enjoy your stay with us and we look forward to your next visit.

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Review of
Brackley Nursing Home
from C D (Son of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Mum was very happily resident in Brackley Care Home for just two months. She went in to trial respite care but amazingly, she had decided in days that this care home was where she wanted to live out her life.
I have to say the whole process of admission was very straightforward and rapid from the

first phone contact to her arrival five days later. What I thought might be a difficult transition for her morphed into the easiest decision of the last twelve months.
Your main asset is your brilliant and committed staff right from admin, Nursing and all support staff - I dread to make a list or name names because I'll miss someone out! Mum enjoyed the social side of the home and support of other residents. Sometimes phone access was tricky.
Mum was given end of life care at the home - as a retired GP, I can vouch for all the effort, attention and commitment from day and night staff. You kept the family going with kindness and perfectly timed offers of sandwiches. Thank you so very much.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to leave a review. In the short time we got to know you all, it was so nice to have you as part of the Brackley Care Home family. My team really do care about what they do which allows them to provide such good care to our residents. Thank you for also mentioning the admin team, they work so hard to provide the support needed. We understand how difficult it can be moving into a care setting and its lovely to hear how supported you felt. Please do come back and join in any of our community events, or just to pop in for coffee and cake, it would be lovely to see you all.

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Review of
Brackley Nursing Home
from Emily J (Granddaughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

The cleanest, most welcome, caring carehome I have been to. The staff are so caring and passonate about looking after the residents. the manager: Steph is incredible always so welcoming and listens to all concerns, and promptley sorts them. the head house keeper is efficient and lovely, and Julie is

fantastic. all in all, its a fantastic care home. :)

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to thank you for taking the time to complete this review. At Brackley Care Home we pride ourselves on making all welcome within our home whilst providing an excellent standard of care. Our environment is well looked after by our wonderful Housekeeping team. I will ensure I feedback your comments to my team.

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Review of
Brackley Nursing Home
from Michelle K (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

My mother moved into Brackley Care Home in October 2023. To be honest, we initially looked at it due to it's proximity to family, but then discovered it was by far the best we could find. We anticipated mum being in the dementia care ward, but were delighted when they said she could be in the main nursing

care area. Having said that, we know that the dementia care is superb so we know that mum's future is in safe hands. She is so well cared for and we love that she is taken out on trips. The security of the place is excellent, with the need to sign and out. Mum loves the entertainment that is laid on, the different guests and visitors who attend to provide all sorts of stimulation. The facilities are excellent, the staff caring and friendly, and we are so happy that mum has such a fabulous place to live.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to thank you for taking the time to complete the review. At Brackley Care Home we like to make our home as welcoming at possible and provide a wide arrange of activities to cater to all. Mum really does love joining in and has already become a big part of Brackley Care Home. I will share your words with our team. Thank you again.

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Review of
Brackley Nursing Home
from E A (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been at the Brackley Nursing Home for over a year now. I have always found the staff to be exceptional in so many ways. They always go that extra mile, making sure nobody feels left out in the multitude of activities that take place. I must especially mention Kat & Debbie who are the activities

staff. Mum was very poorly when she arrived but the care she has received from day one has been second to none and she has thrived since then. Highly recommended.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to leave this review of Brackley Care Home. As you know, activities are central to our care home as this provides life, laughter and community for our residents. I will be sure to share you comments with our team.

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Review of
Brackley Nursing Home
from J F (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

All staff very welcoming and despite being modern, it feels very homely compared to others I visited.
Food is excellent - and as I live so far away, I am grateful for the opportunity to eat with Mum at no cost when arranged in advance.
There does seem to be a staff shortage at many times (Mum generally

requires 2 carers for mobilisation and toileting) - but again, it seems an issue with this sector.
All staff approachable and the home has also arranged transportation to funeral and social events outside of Brackley.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you very much for your thoughtful feedback. We are delighted to hear that you found the team welcoming and approachable, and that the home feels both modern and homely, that is exactly the environment we strive to create.
We are especially pleased that you have been able to share meals with your mum and enjoy the quality of the food together. We know how important those moments are, particularly when you live some distance away, and we are glad the arrangements have helped make visits more special.
We appreciate your understanding regarding staffing pressures within the sector. Please be assured that we continually review staffing levels to ensure residents' needs, including support requiring two carers, are met safely and with dignity.
It's also lovely to hear that the transport arrangements to funerals and social events have been helpful in keeping your mum connected beyond the home.
Thank you again for taking the time to share your experience.

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Review of
Brackley Nursing Home
from Jill E (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

My mother stayed for two weeks respite care in October. Her room was spotlessly clean and there were flowers, chocolates and toiletries along with a welcome card waiting for her, a lovely gesture. The staff were always caring and attentive and had time to talk. Many thanks for all your kindness.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. It was a delight to look after your mum. Our team always try and ensure everyone is felt welcome at Brackley care home. I will share your feedback with our team.

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Review of
Brackley Nursing Home
from D L (Wife of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I and my family are very happy with everything here and have no complaints! Lovely staff too. Thank you.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. We are very pleased you are happy with the care your husband is receiving. My team really do go above and beyond to make everyone feel comfortable and well cared for. We also love to see you when you visit as you are very much a part of Brackley Care Home.

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Review of
Brackley Nursing Home
from J C (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Mum received a very warm welcome on arrival, for a week's respite care. Red roses, a card, chocolates and toiletries in her room were a personal touch. The room was spotlessly clean and Mum's name was already up outside, which she appreciated. My brother and I were welcomed to eat with Mum before we

left, which gave us an insight into the dining facilities: metal cutlery, white tablecloths and not a plastic beaker in sight! The residents are treated with respect, as adults, which is not the case with other homes I have recently experienced. My impression was that Mum was well cared for and included in activities throughout the week, including an outing to a garden centre for a coffee. She has particularly mentioned Alice for her excellent care although all staff were brilliant.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you so much for your lovely review. We really appreciate you taking the time to share your experience. It's great to hear that you find the team helpful and the home clean and welcoming. We take great pride in maintaining a high standard of care and cleanliness. We're pleased the activities and outings made a positive difference. Your kind feedback truly means a great deal to the whole team at Brackley Care Home.

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Review of
Brackley Nursing Home
from Valerie S (Civil Partner of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My husband went in to Brackley care home as he was dealing with Parkinsons desease and could no longer be cared for at home. The staff did all they could to help him with this very debilitating condition and cared for him till his passing. The family will be forever grateful for the care and kindness

shown by all the staff not only to him but also to the rest of his family. There were many staff who went above and beyond to do all they could for him in very difficult circumstances. The only thing I would mention is that at times the staff seemed overstretched due to the need for more staff.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to say thank you for taking the time the write this review. It was a pleasure to look after your husband and to support you as a whole family, we will miss your visits. I'm pleased to say we have had a successful response to our recent recruitment drive to grow our team here at Brackley Care Home. I will pass on your comments to our team.

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Review of
Brackley Nursing Home
from Alyson S (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Mum moved Brackley Care Home 3 months ago after her current care home suddenly closed, the staff have been very welcoming and supportive. Naturally it is taking a while for mum to settle and get to know her new environment, staff and residents and I will be honest I was worred about her becoming isolated,but

today I had first hand experience of her joining in, she came out so happy and kept saying how much she had enjoyed going to the cinema -it really made me smile and i felt a little bit of weight lifting as it is such a heart searching time when you have to move your mum from her family home of 60 years to ensure she is safe and can be cared for 24/7 .
I certainly feel mum is in good hands and i always feel welcome when i go to see her, often taking my dog.
Thank you

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. It is lovely to see your mum starting to take part in daily life here at Brackley Care Home. I will be sure to pass on your comments to the team.

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Review of
Brackley Nursing Home
from A A (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum has thoroughly enjoyed her Respite here & I feel Mum's care & happiness has been truly catered for by all the wonderful kind staff

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. it was a pleasure to have your mother stay with us. I will ensure to pass our comments onto the team.

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Review of
Brackley Nursing Home
from Darren A (Son of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

The staff were lovely, but treated poorly. The staff were scared to raise any issues with the management. This means the home struggles to retain staff and it relies heavily on agency staff. This leads to poor continuity of care.
My mum only had two things she wanted: a bath every other day, and a

short walk every morning. The home regularly failed to provide these. Because the staff turnaround was so high, they didn't notice changes in my mum's health.
We tried to raise these issues but ultimately things were deteriorating rather than improving. The management is poor and the staff conditions are awful, frankly. We took the decision to move my mum to a different home. We promised other residents and family members who are also unhappy that we would post this review.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeThank you for taking the time to complete this review. At Brackley Care Home we welcome all feedback. However, I would like to address some of the comments you have made. I can reassure you our staff retention is the highest it has ever been and the clear evidence of regular staff meetings, supervisions and anonymous staff surveys is that our team feels supported and happy. Agency staff are only ever used to cover sickness when we are unable to cover shifts using members of our own team. Reviewing our records, it is clear your mother was regularly assisted with baths and we also offered to support her to exercise but on many occasions she declined. We are always ready to investigate and answer any concerns families have and we pride ourselves on good communication with regular relatives' meetings, weekly emails and open access to the home manager and client service manager.

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Review of
Brackley Nursing Home
from Hugh W (Wife of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

He was initially apprehensive about having 2 weeks of respite care. However, once he was settled in his room, after a very warm welcome from the staff, he was able to relax. I was very impressed with how the two nurses were with him - kind, efficient, all with humour. I felt I was leaving him in good

hands.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to thank you for taking the time to complete the review. We will always try and make our residents feel comfortable, just like a home from home. I will share you kind words with the team.

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Review of
Brackley Nursing Home
from Angela B (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

The home is clean, bright and cheerful with a welcoming atmosphere. Staff are very caring. Wide range of activities if residents want them. The home is always happy to arrange family celebrations. Overall a very happy caring home.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to say thank you for such a lovely review of Brackley Care Home. It is a pleasure to read your kind words. Our whole team always go above and beyond to provide the best care in a lovely environment to our residents, along with relatives too. I will be sure to share the review with our team.

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Review of
Brackley Nursing Home
from C D (Husband of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

An outstanding organisation who clearly take great care of the residents. Very impressed with the attention to detail, the communications, feedback and management skills which make this an exceptional care home and one which I am pleased to have decided to ask them to look after my wife.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeWe sincerely appreciate you taking the time to share your positive experience with Brackley Care Home. It is very reassuring to hear your observations regarding our staff team, they all go above and beyond to care for our residents and make lasting memories. I will be sure to share your feedback with the team.

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Review of
Brackley Nursing Home
from M O (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother is always well cared for, well dressed and looking good - down to the lipstick!
Can't fault BCH.

Reply from Stephanie Eley, Manager at Brackley Nursing HomeI would like to say thank you for taking the time to complete the review. We are always aware of how personal appearance is such an important part of an individual's identity. I will share you kind words with the staff.

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Care Home Owned by Kingsley Healthcare Group in Northamptonshire

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Kingsley Healthcare Group Reviews in Northamptonshire (130)

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