Kingsley Healthcare Group in Northamptonshire | 1 Care Home

Review of
Brackley Care Home
from Hugh W (Wife of Resident) published on 19 August 2025

Submitted via Website • Report

Overall Experience

He was initially apprehensive about having 2 weeks of respite care. However, once he was settled in his room, after a very warm welcome from the staff, he was able to relax. I was very impressed with how the two nurses were with him - kind, efficient, all with humour. I felt I was leaving him in good

hands.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to thank you for taking the time to complete the review. We will always try and make our residents feel comfortable, just like a home from home. I will share you kind words with the team.

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Review of
Brackley Care Home
from Vivien S (Wife of Resident) published on 19 August 2025

Submitted via Website • Report

Overall Experience

I was not coping well looking after my husband, no sleep as he was up all day and night plus lots of other problems dementia brings ! So I needed time out !! He has mixed dementia . Brackley Care Home gave me 3 weeks respite and I was impressed with the care they gave him and myself He thoroughly

enjoyed his 'Holiday'
and is saying he is going back next year!!!! I was sent photo's and messages which I appreciated and I was welcomed at the home at any time. Every person spoke to me it was a lovely atmosphere, kind and friendly.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. We are happy you managed to have the respite you deserved. It was a pleasure to look after him and is welcome back any time. I will be sure to share your kinds words with our team.

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Review of
Brackley Care Home
from Angela B (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

The home is clean, bright and cheerful with a welcoming atmosphere. Staff are very caring. Wide range of activities if residents want them. The home is always happy to arrange family celebrations. Overall a very happy caring home.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for such a lovely review of Brackley Care Home. It is a pleasure to read your kind words. Our whole team always go above and beyond to provide the best care in a lovely environment to our residents, along with relatives too. I will be sure to share the review with our team.

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Review of
Brackley Care Home
from C D (Husband of Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

An outstanding organisation who clearly take great care of the residents. Very impressed with the attention to detail, the communications, feedback and management skills which make this an exceptional care home and one which I am pleased to have decided to ask them to look after my wife.

Reply from Stephanie Eley, Manager at Brackley Care Home

We sincerely appreciate you taking the time to share your positive experience with Brackley Care Home. It is very reassuring to hear your observations regarding our staff team, they all go above and beyond to care for our residents and make lasting memories. I will be sure to share your feedback with the team.

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Review of
Brackley Care Home
from M O (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother is always well cared for, well dressed and looking good - down to the lipstick!
Can't fault BCH.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time to complete the review. We are always aware of how personal appearance is such an important part of an individual's identity. I will share you kind words with the staff.

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Review of
Brackley Care Home
from Alan B (Husband of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

Following post-operative problems encountered in our private-patient Swiss hospital, my wife was repatriated to England. Brackley Care Home (BCH) rushed to her aid by ensuring that she was provided with a superbly equipped and spotlessly clean room, as well as medical care facilities perfect for her

paraplegic situation. Her special needs were always addressed in an exemplary manner by BCH's professional team of nurses and carers. Furthermore, BCH treats its residents as friends, enabling them to join in and benefit from a wide range of social activities. No restrictions are placed on freedom of movement or on visiting opportunities for relatives and friends. Having spent most of her life in other European countries, my wife also complimented BCH on its high quality and wide-ranging catering options, enjoyed in its cosy restaurant. When her life recently met its end, all staff reacted as if they were close relatives and those able to do so attended her funeral. Thank you all.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this lovely heartfelt review. It was a true pleasure to look after your wife, she is certainly missed by us all. We really do our best to make everyone feel so welcoming and residents do come part of the Brackley Care Home family. We will miss your visits but as always, please do not be a stranger.

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Review of
Brackley Care Home
from R J (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My mum has recently stayed in Brackley Care Home for two weeks whilst we were away on holiday and the peace of mind this gave me was invaluable. All the staff are wonderful and so friendly - Mum said they couldn't do enough to help her during her stay. She particularly enjoyed the craft activities and

a trip to a local coffee shop one day! This was Mums second stay in Brackley and I wouldn't hesitate to organise another.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to leave a review about Brackley Care Home. I'm happy to know mum was well cared for and enjoyed her time with us. We look forward to welcoming her back at her next stay. I will share you kind words with the team.

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Review of
Brackley Care Home
from Rebecca T (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Recently, my Dad needed to convalesce after a hip replacement.
It was at extremely short notice when I contacted the Brackley Care Home to find a short-term place for him.
I was assured there was a space and we were made to feel so welcome on arriving. All of the staff at Brackley Care Home are so

friendly, polite and really helpful.
My Dad has received the best care we could wish for and enjoyed a good rapport with everyone.
The room was really lovely and clean, with plenty of sunlight and everything provided.
The meals were nutricious and plentiful and cooked with care. My Dad especially liked the fact that the vegetables were just right.
There are many activities for residents and trips out too.
There is a wonderful garden, beautifully kept, with bird feeders and a beehive. Nice to sit out and watch the birds.
My Dad and I would whole-heartedly recommend Brackley Care Home, so very homely and clean and well cared for.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete such a comprehensive review of our care home. We work with our team to make our environment the best it can be for our residents. Our staff go above and beyond to ensure all residents are well cared for. I will be sure to pass on your kind words to the team.

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Review of
Brackley Care Home
from Gail J (Daughter of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident of Brackley Care Home for the last year. I can't fault them at all for the way she is cared for. The staff are so friendly and always have smiles on their faces. It gives me and my brother piece of mind knowing that she is safe and well looked after.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. Our team will always go above and beyond to ensure our residents are well cared. I will share your kind words with my team.

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Review of
Brackley Care Home
from Michelle M (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Brackley Care Home for 8 months now and we are so pleased with the care that she gets there. It wasn't easy choosing a care home and we are happy that we chose Brackley Care Home. From the first day she arrived, my Mum has had the best care possible from an amazing group

of staff. The care staff are thoughtful and keep my Mums dignity during the times she has difficult days. There are fabulous activity co-ordinators who keep my Mum involved and engaged, especially with the crafts. The daily events are suited to all residents and it is lovely to see them all enjoying their lives and having a laugh.
The home cooked food is also excellent, especially the cakes!
Mum has settled in well, and we always enjoy visiting her where we can see that she is happy. Mum has dementia and we know that she will change over time. It is comforting to know that she will always be cared for in such a lovely care home.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete such a meaningful review. It is a real pleasure to look after your Mum, she is a true delight. Our activity team always go above and beyond to ensure our programme is appropriate for our residents and is accessed by all. We have a dedicated kitchen team who work tirelessly to ensure our residents are happy with the level of food provided, I will be sure to pass on your compliments.

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Review of
Brackley Care Home
from C B (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Living abroad makes social media updates an essential part of being kept informed of every day activities. As I have a parent in residential care with dementia at Brackley Care Home the posts also help as a conversation starter and a reminder to my parent of what they have been doing during the week.
On

any visits I have made to date I have found the staff to be friendly and helpful and whenever a concern has been raised via email a helpful response has always been given. The team have also facilitated in me being able to join residential meetings on-line.
Brackley Care Home have helped my parent feel part of a friendly, comfortable and caring surrounding.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this lovely review. Social media is one of the ways in which we can communicate what life is really like within the care home and enables relatives to see their loved ones enjoying their time with us. I will be sure to share you kind words with our team.

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Review of
Brackley Care Home
from Darryl-Louise C (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Brackley Care Home have taken care of my dear Mum for the last six months since she lost Dad. I cannot speak highly enough of the team and the quality of the environment. The atmosphere is extremely caring, warm and friendly. A real home from home.
It's a huge weight off my mind knowing that

Mum is so well taken care of. Her room is exceptionally well-presented, comfortable and clean; her food is highly nutritious, tasty and of good quality; she can visit the hairdresser whenever she wants and is and encouraged to join in with a range of activities that she finds enjoyable. What's not to like? She's spoilt for choice in terms of things to do and the various treats that are always on offer. It's great that we are free to visit her at any time and can make use of the Maypole Cafe.
The added bonus is the close proximity of Brackley Medical Centre. First class service here too.
I highly recommend Brackley Care Home in every respect.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for such a lovely review of our care home. It is a pleasure to read your kind words. Our whole team always go above and beyond to provide the best care in a lovely environment to our residents, along with relatives too. I will be sure to share the review with our team.

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Review of
Brackley Care Home
from R J (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Brackley Care Home is such a lovely place. Clean, beautifully decorated, fantastic activities, all home- cooked food and amazing staff, nothing is too much trouble. I would quite happily live there!

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. We really do wish to make Brackley a home from home for our residents and their families. I will pass on your comments to our team.

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Review of
Brackley Care Home
from Tanya B (Power of Attorney of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My friend and neighbour for whom I have LPA required respite care at short notice, early October 2024; from first point of contact with Brackley Care Home I found the service received to be of the highest standard; communication was and is clear, concise and professional.
On visiting the home myself

and my friend and neighbour were welcomed warmly and offered refreshments. Information was shared verbally and in written format.
Following on from the initial two week stay, the decision was reached to remain as a permanent resident.
All aspects of care are made aware to myself and I have been invited to be part of changing care discussions and reviews.
The welcome I receive remains, the care that is given is of the highest standard.
Thank You

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for your kind words and sharing your experience of Brackley Care Home. We understand what a huge decision it is when someone moves into a care home on a permanent basis, therefore, we will always go above and beyond to ensure this process is as easy as possible. We will continue to provide the highest level of care to meet the needs of our residents.

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Review of
Brackley Care Home
from Michael L (Husband of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Every time I see my wife she is smiling, and always sees to enjoy all the activities that are
provided. I think she very well looked after and seems happy.
My daughter sees her mum very regularly with our grandchildren and all is well.
Many thanks to you all.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to complete this review. Our team provide a wide range of activities of which our residents thoroughly enjoy, not to mention the outings! I will be sure to share your feedback with our team.

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Review of
Brackley Care Home
from Rebecca B (Daughter-in-law of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My mother in law has lived at Brackley Care home for nearly a year. She settled extremely quickly which was down to the amazing staff and other residents who made her so welcome. The facilities are superb. My mother in law loves all the activities and the weekly outings. The family are happy with

the knowledge that she is being cared for by such wonderful staff.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time to complete this lovely review. Your mother in law is a real pleasure to look after and she brings joy to so many of our residents. Our activity team continues to provide meaningful activities to our residents. I will share your kind words with our team.

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Review of
Brackley Care Home
from Neil B (Husband of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Whilst visiting my wife who is a resident on the rainbow suite I was invited to join in the seated exercise session which was been run by the customer relationship manager I enjoyed it and I still had enough energy left to do some work on my allotment afterwards. I was impressed by the encouragement

the customer relationship manager gave to the less able participants

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time to share your feedback. Its lovely to hear you participated in our activities whilst visiting your wife, everyone is always welcome. I will share your feedback with my team.

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Review of
Brackley Care Home
from Jackie B (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My Mum has been in Brackley Care Home for 9 months. She has dementia. Moving her to a care home was a big but essential decision for us to make and I can't praise the staff enough for how caring, welcoming, thoughtful and fun they've been with my Mum, literally from the minute we arrived. She has settled

so well and is so happy there, constantly telling me how lovely it is and how friendly all the staff are. It's an absolute pleasure visiting her in such a wonderfully happy place.

Reply from Julie Wilson, Customer Relations Manager at Brackley Care Home

Thank you so much for your wonderful feedback which has been passed on to all our staff.

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Review of
Brackley Care Home
from Simon F (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I have visited my father-in-law on a number of occasions since he became a resident in August 2024. We have always found the staff supportive and polite, more importantly they always take time to discuss things when visiting. I am very happy with the professional standards of the staff at the home,

the warm welcoming environment and the fact that my father-in-law is safe and well cared for.

Reply from Stephanie Eley, Manager at Brackley Care Home

Thank you for taking the time in completing this review. We will always go above and beyond to provide the best care to our residents. I will be sure to share your feedback with our team.

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Review of
Brackley Care Home
from Val S (Wife of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My husband had to move in to Brackley Care Home at quite short notice due to increasing difficulties with his condition. It was not an easy decision to make but as soon as the family met the staff and witnessed the care and attention he was given we knew we had made the right choice. As his wife I have

felt as supported as well as he has been. There is a huge amount of empathy coming from all the staff, whatever their position in the home. They are also always polite, positive and happy which creates a lovely, warm, homely atmosphere. I would have no hesitation recommending this home to anyone.

Reply from Stephanie Eley, Manager at Brackley Care Home

I would like to say thank you for taking the time to write such a lovely review. It makes me so happy knowing my team makes you feel comfortable and well supported. Your husband is a pleasure to look after and its lovely getting to know him and his ways. I will share your feedback with our team.

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Care Home Owned by Kingsley Healthcare Group in Northamptonshire

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