Care Home Owned by St Philips Care Group in Derbyshire
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Derbyshire for St Philips Care Group are showing below.
View the details of all 33 locations (with 947 reviews) owned by St Philips Care Group
St Philips Care Group Locations in Derbyshire (1)
Pavilion Care Centre
9.0
15 reviews
36 St John's Road, Buxton SK17 6XJ
"Mum is well looked after at the Pavilion Care Centre. The staff are friendly and caring and treat her with kindness and respect. The…" Read all 15 reviews
Location Type Care Home
Pavilion Care Centre is situated in the heart of the Peak District in Buxton and shares its name with the gardens that the four storey house overlooks. The 29 bedded home has been refurbished and re-decorated to provide a cosy and comfortable environment… Read more about Pavilion Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- 30 Rooms
- from £967 / week
St Philips Care Group Reviews in Derbyshire (15)
9.0
St Philips Care Group has a Group Review Score of 9.0 (9.036) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Philips Care Group must have a Review Score.
Review of
Pavilion Care Centre
from A C (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is well looked after at the Pavilion Care Centre.
The staff are friendly and caring and treat her with kindness and respect.
The home is well run and organised.
The food is good quality, mum appreciates this.
The staff are friendly and caring and treat her with kindness and respect.
The home is well run and organised.
The food is good quality, mum appreciates this.
Reply from Patricia Pearson, manager at Pavilion Care CentreDear A C
We thank you very much for your lovely review.
Your Mum is always very positive and we appreciate your kind words.
Thank you from everyone here at The Pavilion
We thank you very much for your lovely review.
Your Mum is always very positive and we appreciate your kind words.
Thank you from everyone here at The Pavilion
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Review of
Pavilion Care Centre
from Helen B (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak highly enough of the exceptional care and compassion shown to my mother during her time at the Pavilion care home in Buxton. The staff went above and beyond and treated my mother like family.
From the moment she arrived, the team took the time to get to know her as an individual, understanding
From the moment she arrived, the team took the time to get to know her as an individual, understanding
her likes and dislikes, family members etc.
The staff's professionalism, empathy, and patience were truly remarkable. They built strong relationships with my mother, and it was clear that they genuinely cared about her well-being. The activities, meals, and overall environment were home from home to her.
My brothers and I always felt confident that my mother was in good hands and on many occasions she reminded us how happy she was there. She made many friends with other residents that were long lasting.
I would highly recommend the Pavilion care home and all her amazing staff. I'd like to thank you for making my mother's last days so peaceful for her and us.
The staff's professionalism, empathy, and patience were truly remarkable. They built strong relationships with my mother, and it was clear that they genuinely cared about her well-being. The activities, meals, and overall environment were home from home to her.
My brothers and I always felt confident that my mother was in good hands and on many occasions she reminded us how happy she was there. She made many friends with other residents that were long lasting.
I would highly recommend the Pavilion care home and all her amazing staff. I'd like to thank you for making my mother's last days so peaceful for her and us.
Reply from Patricia Pearson, manager at Pavilion Care CentreWe were all very lucky to have known your lovely Mum! She will be missed by us all-thank you for your lovely review, I shall ensure that this is shared with everyone- the team
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Review of
Pavilion Care Centre
from L T (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been here since July 2024. She was made to feel welcome straight away. She is well cared for, safe and warm. Medical issues are dealt with immediately. She loves the meals and looks so much healthier now.
Reply from Patricia Pearson, manager at Pavilion Care CentreWe thank you very much for your lovely feedback! Always great to get a lovely review-thank you.
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Review of
Pavilion Care Centre
from L K (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very happy with Mum's care at The Pavilion. She is warm and secure and enjoys her time here. Whenever anything medical occurs it is dealt with as soon as possible and I am updated with progress of it. The staff are friendly and are helpful and will help if Mum asks.
Reply from Patricia Pearson, manager at Pavilion Care CentreThank you for the great comments-we always strive to ensure that communications are clear and regular with our residents families-great feedback!
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Review of
Pavilion Care Centre
from B S (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been in the Pavilion Care Centre in Buxton since May 2024. The staff have all been supportive in their efforts in looking after her. She is always clean and the food is good. Her dementia is such that she doesn't know where she is or how to get out of a room even. But the staff have been
wonderful. Well done Pavilion Care Centre.
Reply from Patricia Pearson, manager at Pavilion Care CentreThank you so much for the lovely feedback you gave us-really appreciated and helps the care team know that they are appreciated.
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Review of
Pavilion Care Centre
from Alison B (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are absolutely excellent, caring, kind and respectful of the dignity of the residents. The management is brilliant at keeping everyone informed and dealing with medical needs as they arise. The residents have regular entertainment sessions, and it is wonderful to see them remembering and becoming
animated and engaged. I have been absolutely thrilled with how well my mum has settled in; it really does feel like a family home, and as a visitor, I always feel welcomed as part of the family.
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Review of
Pavilion Care Centre
from Josh J (Son of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother chose this care home for my stepfather, which is why I chose it for her when the time came. The main and lasting experience I have of this care home is the excellent communication I receive from the staff. Thank you all for keeping me as well informed as I would expect and more about my mother's
care. If I had to make any recommendations, it would be to be a little more vigilant about security. Every time I visit I am always made to feel welcome and included.
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Review of
Pavilion Care Centre
from G C (Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found the staff very friendly and helpful, and treated me very well.
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Review of
Pavilion Care Centre
from V K (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is well cared for and is always clean and dressed nicely. She enjoys her meals and appreciates the fresh fruit provided. I'm really impressed with how quickly any medical conditions are dealt with and how the family are kept informed. The staff are friendly and as a visitor, I always feel
welcome. Mum takes part in the activities and special enlarged bingo cards have been provided as she is unable to see very well which she is very pleased with!
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Review of
Pavilion Care Centre
from C J (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the 18months that my mum has been in the Pavilion I have had no problems. Mum has always received the care she needed, always happy and content. Her appearance clean and tidy. Her room is always clean. All staff are caring and thoughtful. Excellent all round. Thank you.
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Review of
Pavilion Care Centre
from J J (Sister of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly, efficient and welcoming staff.
Excellent security.
Personal care tailored to specific needs.
Comfortable and relaxing environment.
Wide choice of food on the menu.
Entertainment and stimulation regularly provided.
Visitors welcome and encouraged.
Information on patients condition
Excellent security.
Personal care tailored to specific needs.
Comfortable and relaxing environment.
Wide choice of food on the menu.
Entertainment and stimulation regularly provided.
Visitors welcome and encouraged.
Information on patients condition
related to next of kin (when necessary).
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Review of
Pavilion Care Centre
from Paul M (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care home always appears clean, tidy and well managed. All the staff are very courteous to my wife and I when we visit. They are respectful and considerate of my father's needs and work in a professional manner. My dad has been at the home now for almost twelve months and he always seems to be happy
and content. On the experience I have witnessed so far, I can strongly recommend the Pavilion Care Centre.
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Review of
Pavilion Care Centre
from W S (Son of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother resident for over two years - she is very comfortable and well cared for.
Reply from Juliet Peall, Regional Manager at Pavilion Care CentreMany thanks for your review. It is lovely to hear your Mother is happy living at Pavilion.
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Review of
Pavilion Care Centre
from Graham H (Nephew of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My uncle is extremely well cared for, he is very happy at The Pavilion Care Home. He has been a resident for five years. He now sees the home and staff there as part of his family. He is loved by all in a very caring and pleasant environment. The home is perfectly situated for outings to the Opera House
and Pavilion Gardens which he enjoys. We are very grateful and would highly recommend.
Reply from Juliet Peall, Regional Manager at Pavilion Care CentreThank you for your lovely review, I know the Manager and her team will be pleased to know your uncle is settled and views the staff as his family.
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Review of
Pavilion Care Centre
from Geoff W (Son of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Pavilion Care Centre for nearly four years. In that time, the staff have been excellent in all ways from checking on her needs to just talking to her. The home is always warm and the food is good. If there are any issues with mum, they keep me informed. I could not ask for any
more. Mum is also happy there referring it as "my home".
Reply from Jill Andrew, Regional Manager at Pavilion Care CentreDear Geoff, Thank you so much for your review of Pavilion. The manager and her staff will be delighted by your review. We at St Philips are happy that you have entrusted the care of your mum with us and that you are happy with her care.
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Awards / Recognitions (2)
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