Care Home Owned by St Philips Care Group in North Yorkshire

care and needs well. Showing care and concern for him.

superior to the one we settled on for Mum. Just like to praise all the staff for their very hard work.

are explained to us by management, even the smallest things. We are so glad she is somewhere she is safe, looked after, and loved. We can not thank you enough. We are grateful.

amazed by the beautiful homemade cakes straight from the Grange kitchen she received on her birthdays. She also took great delight in showing us her newly painted nails in a variety of colours when we visited. All of this put us as a family at ease knowing that she was in the best possible hands.

hard to make the best use of the resources available. Mum really enjoyed the freshly cooked food and the kitchen staff caters for her food preferences. Management dealt efficiently with any issues that arose and communication with the family was good. Sadly mum recently had to move to another care home. She and the family are sorry to be losing contact with the staff and residents we had grown fond of. We wish everyone at The Grange all the best for their future.

always clean and the staff try to engage with the residents at all times. I like that all residents eat their meals together in the dining room which brings a sense of community. It is a relief to know that my mother is safe in her environment (as she had started to wander) and that she is treated with care and dignity at all times. Whilst she is a very independent person, I think she understands that it is better for her to be in a place where she can be looked after. Since moving in, her attitude and general demeanour have improved. I would recommend The Grange to anyone looking for somewhere for a loved one who needs care and support.

fantastic. They have different activities on for the residents to get them up, about and enjoying themselves.

told us how kind the staff were, and how much she enjoyed the food. Mum sadly passed away, but highly recommend The Grange.

in Christmas activities another day. Delicious assorted buffet made available for residents and guests too! Activities were adapted to meet each residents' needs. Telephone enquiries are dealt with in a very friendly manner. Beautiful residents' lounges.

too. I was made to feel welcome by both staff and residents and had some lovely chats and lots of laughs. The Grange is an absolute credit to the staff who work there.

proud.

enough for the visitors and residents, nothing is too much trouble.
My friend was telling me all about their new activities coordinator and having lunch in the garden and doing gardening, planting some beautiful flowers. It was lovely seeing them so happy. Highly recommended.

paramount to Nan. For a number of weeks, this care home would not allow us any contact at all! Video calls declined, phone calls declined, any form of contact declined. Extremely distressing for us and most certainly for my nan with dementia. After a number of weeks, we finally saw nan and the deterioration was significant. The staff were rude, had no compassion and was consistently providing misleading information to family. Thankfully nan is now residing at an alternative placement, has improved significantly and family communication is being supported.

recommend.

of themselves and the home.