Care Homes Owned by St Philips Care Group in Scottish Borders

We placed my uncle into Lennel House in October 2025 following concerns at home. He is loving life, he gets on with all the staff so well and his care needs are met with dignity and respect. Since admission he has been moved to a room with an ensuite which is so much better for him. All in all, brill staff and management

Lennel is brilliant, from the staff to the atmosphere and service. They have taken my uncle George in and treat him as their own. the senior careers in particular are exceptional they go above and beyond to take care of George. Lovely clean location aswell

Our family are delighted with the excellent care of my father in law since admission last summer . The Staff are extremely welcoming friendly and attentive and my father in law is very happy and settled in Whim Hall. He has a lovely homely room , enjoys the activities, food and company of others . The Home is always clean , tidy and nicely decorated . Such a lovely homely setting in the country which has been an excellent choice .

My Aunt has been in Whim Hall Care Home for over 5 years and I would like to thank the Staff and Management for the care that was provided for my Aunt. Staff were always approachable. Nothing was too much trouble and anything that was asked of the Carers was promptly attended to. My Aunt was treated with respect and dignity at all times and she was always at ease when Staff were interacting with her. She enjoyed the musical entertainment, church services and visits from Holly the dog. I was always welcomed when I visited and informed of how my Aunt was getting on, as things were not always easy due to her condition. Visiting was always a pleasure and cups of tea readily available. Thank you everyone at Whim Hall.

My family and I reside overseas and we are my brother's only relatives. While he has excellent friends who have supported him with his dementia journey, Whim has been his rescue. We visited during the month of November and whilst my brother had only been living there for 6 weeks, his friends noted a change in his well being. He is enjoying the engagement with staff members, he remarks on the food as being very good and plenty of it. He loves that his clothes return washed to him every day. Whilst he is unhappy with his medical condition he says he feels happy at Whim and feels he is being well cared for. On my visits to Whim I could witness some very lovely caring being offered to other residents. Aged care is not an easy job and in many ways under appreciated, I hope the staff at Whim know we fully appreciate their high level of professionalism.

My Aunt has been a resident at the Whim Hall since 2020 unfortunately she was put in there due to the covid pandemic as there was no other place due to the pandemic . Our family are open minded so we hoped that her stay would be comfortable and pleasant . As time went on we found this to be a totally different senario although the staff then were able to supply entertainment and communication to the residents this changed over a peiod of time as staff left , after continuous visits we found residents being left in chairs with no one around , lack of staff to answer the door and a couldnt care attitude when residents became upset . The lack of one to one support is non existant and we witnessed a resident leaving through a alarmed door onto a snow laden staircase and it took 20 mins for staff to become aware of this incident . The encouragement of keeping up fluids due to the heat in the place is sorely lacking and the staff try their best . The place should be closed.

More than happy with her care.

Mum is really happy in this care home. Staff are very good with the residents and friendly to visitors. The room and common areas all smell clean and fresh, mum's personal care is good and mum enjoys the food provided. We checked out care homes in our area before placing mum here, and we're happy that we have made the right choice and that mum is being well cared for.

A fabulous team - keep up the excellent care.

My mum has been a resident in Whim Hall since January 2023. I am pleased to say the standard of care my mum has received is excellent. The staff, including the manager, go above and beyond what's expected of them. I have personally experienced this. I got married last year and the manager assisted my mum to my wedding on her day off.

The atmosphere in the home is always positive, happy and supportive. My mother likes the activities, particularly the parties! Whenever I see my mother she reports that she is happy and enjoying herself, and I enjoy my visits. I always leave with a smile on my face. The staff are obviously motivated to maintain the positive and supportive environment and work hard at doing so.

Mum's mobility has been deteriorating over a couple of years but noticed a greater decline these last two to three months. Living at home was becoming harder as bedrooms were upstairs which was a chore in itself, and the toilet was on the ground floor. It got so bad that Mum needed to be admitted to a hospital and then a community hospital for her own safety until a place became available in care. After only three weeks a place became available in Buccleuch Care Home, which we accepted. The staff were really friendly and made her welcome. Mum has fitted in well.

It is great to have such a brilliant place to ensure my granny's safety, giving the family peace of mind that she is being well looked after. Nothing but praise for everyone concerned.

Mum recently moved in, within 5 minutes of arriving the carers on duty came to her room to introduce themselves to Mum, which was lovely and welcoming for Mum. Everyone has gone out of their way to ensure Mum was settled and happy. Have nothing but praise for everyone.

My Granny has recently moved into the service. The staff have gone above and beyond to help settle my Granny. The home is immaculate, and the facilities are very good. Management are always on hand to support with any concerns - excellent care home.

The care my mother has received from St Margaret's has been second to none, my mother seems very happy and content. She has taken a real shine to a carer. The staff are very friendly and helpful, the building is clean, warm and fresh and the meals are excellent. My mother enjoys every meal.

I'm sure they could benefit from more staff numbers as they all seem to work very hard.

Lovely and friendly, homely, clean care home. The staff are very friendly, helpful and easy to talk to, they take great care of my dad, thoughtful of his needs and encourage him to keep mobile but are there on hand to help, he also enjoys the meals and is encouraged with liquids. All in all cannot fault this place.

My mum became a resident at Buccleuch at the start of June 2024 and settled in very quickly. The staff are fabulous and the home is a nice place to be. The social interaction with other residents has been very positive for Mum and she spends all day in the communal areas. The meals are very good and the residents are well-catered for at all times. The bedroom and en-suite facilities are comfortable. It's good to see that my mum's move to a residential home has been so positive at this stage of life and this has been helped by the positive nature of the staff and the help they provide as well as the facilities that the home offers.

All staff go above and beyond for residents and families.