St Philips Care Group in Durham | 2 Care Homes

Review of
Bowburn Care Centre
from B W (Ex Family Member) published on 2 September 2025

Submitted via Website • Report

Overall Experience

This care home is beautiful. The residents are amazingly looked after, they get looked after better than I do honestly. The food is great! The activites are incredible especially making them smile and so happy. Thank you to everyone days and night carers, chefs, cleaners absolutely everyone!!

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for the comments my team work very hard to ensure we give the best we can at all time.

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Review of
Bowburn Care Centre
from Samantha C (Daughter-in-law of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

All the staff really care about the residents in this home, going above and beyond at times and everyone is treated with love and respect. They are well looked after and engage in many different daily activities and day trips. Gardening, baking, bingo, quizzes, dancing, singing, reading, children and

animals visiting, to name a few. They even have a hairdresser and are treated to beauty treatments. It is clean with no foul odour that some other homes have. The families of residents are kept up to date with any needs or requirements and can visit any time or take residents out. It's nice they use social media to show them enjoying their activities.
Sometimes the staff can be a little stretched, meaning some things with hygeine, clothing ect can go unnoticed and buzzers are sounding a while before being answered. Despite that the residents are happy, well fed, bathed regular and treated as individuals. I wouldn't hesitate to place another family member in there if needed.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Samantha it has given us a lot of pleasure looking after your loved one from first ever meeting them as a respite then to have the pleasure of looking after them full time. You are right in staff they work very hard to ensure all are well looked after and loved as if your loved ones are our own family

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Review of
Chilton Care Centre
from Paul W (Son of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

My mam is very happy at Chilton care home. She has told me that she is very pleased with the staff, her room, the food & care. I've not seen her this happy in a while.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou for your kind review i will be sure to let the staff no

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Review of
Chilton Care Centre
from Jeanette B (Daughter-in-law of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

Over the moon with staff, management, facilities. Mother in law has settled very quickly and has actually made friends in the first couple of days making her not feel at all lonely Her appetite has improved too which is great news to us all, she looks forward to meal times now. Knowing she is not alone

at night is a huge relief. Thank you to all involved.

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou very much for your kind review i will be sure to pass on your thanks

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Review of
Chilton Care Centre
from A G (Daughter of Resident) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly, very approachable, kind, caring from manager to all staff.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your review i will be sure to pass on to the staff

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Review of
Chilton Care Centre
from D G (Son-in-law of Resident) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

Very kind, professional from reception to laundry staff. Can't do enough for residents.

Reply from Maxine Smith, Manager at Chilton Care Centre

Thankyou for your kind review i will pass on to all the staff who will appreciate this

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Review of
Bowburn Care Centre
from C M (Husband of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I wish to say that having experienced 2 previous homes, Bowburn comes top of the list in all aspects of what is required and expected of a care homes suitability. For my wife who is bedbound after suffering a stroke.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you, we enjoy your company and its our pleasure to look after you lovely wife.

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Review of
Bowburn Care Centre
from Kirsty B (Daughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

Our Mother has lived at Bowburn now for over 6 months and we could not rate the Care Home highly enough. From the first day we went to visit it was clear that this was where she should be. It was a difficult decision to make as a family, but it has been the best decision. Every member of the team at

Bowburn treats residents with such care and respect and ensure they maintain their dignity and are happy. It is an exceptionally well run and well organised care home where we are all made to feel welcome. Our Mother says she feels safe and so very well looked after. Thank you to all the Team from the top down, you are all amazing and we really appreciate everything you do x

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

what lovely kind word thank you we try our best to ensure every one of our residents are well cared for looked after l will ensure these words of thanks are passed over to the staff

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Review of
Bowburn Care Centre
from Philip H (Son of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My mother is currently being currently a resident in Bowburn suffering from vascular dementia, from my very first visit the staff have always made me feel at ease and welcomed us and have gone out of their way to make our visits as comfortable as possible. We do not live local to Bowburn and the fact

that you can just turn up anytime of any day has helped planning visits so much easier. i cannot speak highly enough of the staff and the home i really cant, as a family my two brothers and i have said that our mam could not be in a better home.The warmth shown to us by the staff really has touched us and Mam is always happy and you can just see she is well looked after and as happy as she can be which means so much to help what is a difficult situation for us all. I would recommend Bowburn to anybody and in my opinion it is of the highest standard along with the most caring staff.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, I will ensure this is passed over to our staff, and your mam is loved and is part of our family as well

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Review of
Chilton Care Centre
from Iain R (Son of Resident) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

Great care to given to our mum. She is very happy in Chilton Care Home has made friends and loves the staff who care for her. She is very settled here she has been in for nearly two years she has the best care in the home.

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Review of
Bowburn Care Centre
from Gillian H (Daughter-in-law of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

We are so grateful to the team at Bowburn, they really do care.not only for their residents but for the wider family.. kind and compassionate... I truly believe we could not have found a better place for my mother in law to be cared for.
We called in today and she was tucking into a full roast beef

dinner .. all home cooked. Any restraunt pub or cafe would of been proud to serve it.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words Your mother in law is cared for and loved by us all, and your father in law was too he is missed by us all and so is his cakes You all as a family know what l mean by that he was a lovely Gent

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Review of
Bowburn Care Centre
from R B (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My Father with advanced dementia initially went into Bowburn for respite care. It was a very difficult decision for us to make as a family. We were welcomed to visit at any time to look round before no pre arrangements needed....to see it as it is. It was clear that managers and staff were happy and

it was clear they wanted to give residents the individual care, dignity understand them for who they were. My dad's personal care was always well attended to. He spent time in the communal areas and encouraged to engage in all activities. He was so well supported to eat ...self led as much as possible. Staff were happy quite had been working there for .any years , which says a lot. It was clean , communication was great. I have been so happy with the care that Bowburn gave my dad and would highly recommend it...caring, clean , happy residents and staff.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

we are proud of what we do and St Philips care home bowburn is what we would like to think of as an extended part of our personal family, and welcome into the home Residents and there family to join us and it all way a grate honour to look after loved ones, Your Dad was a Gentleman, and it was our honour to support him thought the last stage of his life.

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Review of
Bowburn Care Centre
from Alethea B (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

As a family we were invited to visit the care home without an appointment. Their approach was '' take us as you find us' and after being shown around we felt confident that all the staff had each residents unique welfare at the core of their care. After two successful episodes of respite and seeing

dad seemingly unphased by the communal living , when dad' care was no longer tenable at home we were confident we had a great local option. Care is second to none. Every resident is looked after as an individual with dignity and respect. As a family we consistently witnessed kindness, tenderness and patience. Staff had to adapt to the ever changing capabilities and health needs of our lovely dad . They supported Dad through these transitions and also eased us, his family through these new unchartered waters. His end of life care was communicated sensitively and clearly and our whole family felt 'looked after' . The staffs reaction to our loss showed us that they truly cared. Thankyou

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I am very over whelmed with your kind word for my home and our staff l am proud of the staff in bowburn and thank you for letting us be the home to care for your dad and support his journey, as well as supporting you all as part of our St Philips care Home in Bowburn family

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Review of
Bowburn Care Centre
from Tim B (Son of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Thank you to you all for the care and respect you have shown our dear dad throughout his time with you, and the continuing compassion you have shown our family. You really are a wonderful team.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the review and your kind words and it was our pleasure to look after your dad

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Review of
Chilton Care Centre
from Lauren S (Friend of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

The care they give is above and beyond exeptional I've never meet such a lovely team of people the receptionist is always welcoming and helpful and goes out her way and the manager is always smiling and going out her way to make sure the residents are happy .I would highly recommend this care home

to anyone it is like a big family home with such lovely staff thank you for not just looking after my friend but always making me feel so welcome and looking after me too as a visitor

Reply from Maxine Smith, Manager at Chilton Care Centre

thankyou so much for your kind review it is most welcome

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Review of
Chilton Care Centre
from M D (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found the staff very friendly and attentive to my mothers needs. Always displaying patience and understanding with my mother. The staff members try their best to encourage mum to interact with other residents and members of staff to help build bonds. Overall very impressed with Chilton Care Centre.

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Review of
Chilton Care Centre
from Fredrick D (Brother of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Great staff and a safe secure home for my brother.

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Review of
Chilton Care Centre
from L B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My mam went into the care home in October 2024. Staff were in the foyer to welcome her and myself. They were friendly and there is always a friendly atmosphere. Since then they have always made sure that her needs are met and that she was settled and comfortable in her new surroundings and home.

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Review of
Chilton Care Centre
from K H (Son-in-law of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Great care home and service staff always polite and helpful. Highly recommend to others.

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Review of
Chilton Care Centre
from Janine A (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in the home since February 2025. She ahs settled well. The home gives her everything she needs. The manager welcomed her on her first day. She enjoys the activities and always praises the staff. While visiting at different times of the day I have found all staff pleasant and helpful.

The home is spotlessly clean and everyone seems quite at home here. All in all a good choice.

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Care Homes Owned by St Philips Care Group in Durham

St Philips Care Group Locations in Durham (2)

St Philips Care Group Reviews in Durham (137)

Bowburn Care Centre

Bowburn Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Bowburn Care Centre

Bowburn Care Centre

Bowburn Care Centre

Chilton Care Centre

Bowburn Care Centre

Bowburn Care Centre

Bowburn Care Centre

Bowburn Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Chilton Care Centre

Awards / Recognitions (2)

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