Care Home Owned by St Philips Care Group in Cleveland & Teesside

us all. The home has a loving happy atmosphere it is super clean. Thank you to all at the Maple.

very tough for me and the family the staff were there for us all the way.
The sincerity, caring, and dignity they have shown over the last weeks whilst my mother was on end of life care has been amazing , we have now seen what true care is all about, we cannot thank you enough.

a very good experience to date. Keep it up.

on offer to the residents!

is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.

incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.

in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.

beautiful.
New residents can be sure that they will find a happy home here, where everyone is included, made to feel welcome, and where nothing is too much trouble.
I would definitely recommend The Maple without any hesitation.

standard of care in all areas. The level of hygiene/cleanliness also sits synonymously with this well-run care home which encapsulates the high standards which it sets itself. Communications has also been responsive, informative and timely in accordance with need. I find the staff friendly and knowledgable, and they always make time for you. In summary, The Maple Care Home is a commendable care home based on a solid foundation of professionalism, pride and quality care services. Recommended.