Care Home Owned by St Philips Care Group in Cleveland & Teesside

in activities via their social media page. It's lovely to know she gets involved.
I have only met one of the management team so far ( my mum hasn't been living there too long & I live far away) but she was very helpful with my mum .
As my mum hasn't been there too long it's hard to comment on some of the categories.

It feels like a proper community, with relatives popping in and taking part in some of the events.
Two staff run daily activities, mum has taken part in things that she would not normally have and really enjoyed them.
All of the staff I met have been friendly and caring and mum speaks very highly of them.
I can't comment about the food in general but their cakes are lovely!
I'm glad we found the Maple and that it had a room available.

us all. The home has a loving happy atmosphere it is super clean. Thank you to all at the Maple.

very tough for me and the family the staff were there for us all the way.
The sincerity, caring, and dignity they have shown over the last weeks whilst my mother was on end of life care has been amazing , we have now seen what true care is all about, we cannot thank you enough.

a very good experience to date. Keep it up.

on offer to the residents!

is very clean and always go around with tea for everyone. I can always talk to the manager at any time. Really good activities going out to different places and doing loads inside the home. I think the home needs a medal for what they do.

incredibly difficult circumstances of coronavirus lockdowns, they made great efforts to keep us in touch with video calls, texts, greetings cards in the mail, garden visits and were always happy to talk to us on the phone. Activities and entertainment at The Maple are excellent with lots of variety and providing for all of the residents, with regular videos and photos for relatives making the whole atmosphere of the home happy, friendly, kind and caring. The layout and structure of the Maple building and care teams meant that the transition from residential to nursing care was seamless and the end of life care provided to Dad, was excellent. We are extremely grateful to all at the Maple.

in a different way. The manager and staff went out of their way to help to reassure us and maintained contact throughout the process as well as directing us to previous reviews. On mum moving to the Maple, the staff have continued to support my Mum showing care and compassion continually. It’s clear that they have a very good understanding of dementia and the impact this has on me. The support they give my mum is exceptional, which means her quality of life has vastly improved. This in turn gives us so much reassurance, knowing she is safe and cared for. The activities coordinators are continually keeping not only my Mum, but all the residents happy, busy and engaged it’s fantastic.

beautiful.
New residents can be sure that they will find a happy home here, where everyone is included, made to feel welcome, and where nothing is too much trouble.
I would definitely recommend The Maple without any hesitation.