Care Home Owned by Lotus Care Management Services Ltd in Durham

My wife and myself reviewed all of the nursing homes within our area. After talking to the staff, management and support staff, I am confident that my sister is receiving the best care and treatment anywhere in the county. There may be better looking facilities, more modern etc. but the care is the

My mam was a resident here. The care my mam received from all staff was of high standard, very caring and compassionate. Nothing was too much trouble for them, my mam was always treat with dignity and respect. Staff also take time to sit and talk with the residence one to one when they can. They have

Brandon Lodge Care Home is certainly one of the best. The outstanding care they give to my mam is so genuine and kind. She has been in this care home for nearly 4 years, it takes so much off my mind knowing she is looked after so well. I cannot praise the management and all the staff any higher. She

Absolutely superb all round. The staff always approachable, considerate, caring and patient. Every effort is made to make it feel like one big family between the residents and staff. We are always kept up to date and informed of any issues. Activities are superb! It gives me total peace of mind that

Owing to the condition (mental) of my late husband (depression) it is not easy to assess his care in your home however, I was very impressed by my treatment by the nurse straight after my husband died on 21st December. I will always treasure her treatment of me and how she encouraged me to embrace my

My husband has been a resident for just over a year. I've not had usual visits because of national lockdown but during this terrible time staff have risen to the occasion and kept me fully informed of his wellbeing. He is treated with respect and compassion and his dignity is respected at all times.

My mother has been at Brandon Lodge for over a year now. Though not a 'specialist' dementia care home, they understand dementia very well and adjust her care well. She is treated at all times with respect, and although she struggles to be engaged socially at all now, the carers still include her in

The home is welcoming and has a lovely vibe to it. All the staff are helpful and will listen. I am always reassured that my relative is in good hands and that all her care needs are being met in a dignified and well-planned way. I have absolute faith and trust in the provision of her health and welfare.

My dad has been in Brandon Lodge Care Home now for three years. He asked to go back there after previously being referred there for a short period. The staff are very friendly and caring towards my father and my family. I have not seen my father for a few months now due to present lockdown conditions

My father-in-law has been in the home for 14-months, from him first going; to present, he had always had first-class care. The staff are very caring and always keep us informed of what’s happening; even more so now since lockdown, they update their website with photos, which my mother-in-law is delighted

In the 6 months that my mother-in-law has been at this care home I have seen how hard the staff work under great pressure and sometimes demanding situations both with residents and their relatives. The staff have met these challenges with professionalism and have demonstrated respect, friendliness and

My mother was in Brandon Lodge Care Home. We found the home to be very nice. All the staff and management were very nice and helpful. The home was always clean and tidy and they always had Mam looking clean and nice when we called at the home. Mam was very happy there and loved chatting to the staff

Very helpful, supportive staff, reassured me of my father's care from the moment we arrived at the nursing home, at first I was unsure if I had made the right decision about my father's care because he was always adamant he never wanted to be placed in a home. In no time, I realised I had made the right

Mam is currently in Brandon Lodge in an intermediate care bed where she has been for 2 weeks.
Found the home to be clean, nicely decorated and bedrooms small but cosy. Mam has settled quite well. Without exception, we have found all staff treat Mam with respect and dignity and are very friendly towards

My mum likes the home, however, I feel that it is short staffed and they don't have time to help her with her mobility (walking along the corridor). The rooms are small and in need of decorating. The food is good and families are encouraged to join in with events and activities. I would still recommend