- 48 Rooms
Older Person Care
Permanent Care
Respite Care
Care Homes Owned by Lotus Care Management Services Ltd in Merseyside
Only the locations & reviews in Merseyside for Lotus Care Management Services Ltd are showing below.
View the details of all 19 locations (with 203 reviews) owned by Lotus Care Management Services Ltd
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Lotus Care Management Services Ltd Locations in Merseyside (6)
- 42 Rooms
Older Person Care
Permanent Care
Respite Care
- Residential Care
- Dementia Residential Care
- 56 Rooms
Older Person Care
Permanent Care
Respite Care
- 89 Rooms
Older Person Care
Permanent Care
- Mental Health Care
- 14 Rooms
Younger Adult Care
Permanent Care
- 26 Rooms
Younger Adult Care
Permanent Care
- Mental Health Care
Other Care Groups you may be interested in:
Lotus Care Management Services Ltd Reviews in Merseyside (101)
Reviews posted for members of Lotus Care Management Services Ltd
Review of
Finch Manor
from Catherine H (Daughter of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident for about 4 years and I cannot think more highly of the staff and team members of Finch Manor. They really get to know and understand personally all their residents and ensure they are looked after. They have always been very good at keeping me informed about my mum as
I live down in Dorset so I have always felt reassured that mum is safe and cared for at all times. Regular assessments have always been updated to match mum's changing health issues. Sadly my Mum passed away on 14th March but she was not alone and cared for till the end and that leaves me great comfort. Even now the staff are being so kind to me whilst I am organising everything...they are asking am I OK and here if you need anything and that's so generous and kind. It's very challenging at times to look after other people's loved ones but I will be forever grateful that my mum was there at Finch Manor...bless you all and thank you.
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Review of
Finch Manor
from Thomas W (Son of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad was admitted to Bluebell ward in August for assessment and we visit 4 to 5 times per week and always find the place spotless , The staff are extremely friendly and cannot do enough for you, The in house laundry and kitchen are excellent , On the occasions of trips out they are well looked after
by staff who make sure they fully enjoy themselves I would not hesitate to recommend Finch Manor as it exceeds all our expectations of caring staff who you can be assured are doing all they can for your loved ones , leaving you with peace of mind when you cannot be there,
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Review of
Finch Manor
from Karl G (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my Dad has been here the management, staff, and nurses have been excellent in caring for my Dad. My Dad can be aggressive due to his illness although the staff are brilliant looking after him and do keep me updated as frequently as they can. The food is of a good quality and his room is kept in
a tidy order and sanitary state. His personal care is of a high standard and his clothes are clean and fresh from the in-house laundry on a daily basis. It's reassuring to know my Dad is being cared for in a true professional manner, and overall I am very pleased and grateful for the standard of care my Dad is receiving.
Reply from Jay Patel, Owner at Finch Manorthank you for your feed back and we continue to strive to support / work along with service users and families for best person centred care
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Review of
Marmaduke Street Care Home
from L R (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My experience with this care home
Evening and weekend staff not supervised enough,care for my mum is awful at these times, unfortunately the day staff are let down by evening and weekend staff who come and go at the nod of a head,residents can't rely on them for personal care .
Would be helpful if
Evening and weekend staff not supervised enough,care for my mum is awful at these times, unfortunately the day staff are let down by evening and weekend staff who come and go at the nod of a head,residents can't rely on them for personal care .
Would be helpful if
they could understand English as well.
Furious with my mum's care
Really don't know what we're paying for apart from shelter and meals
Very annoyed family members
Furious with my mum's care
Really don't know what we're paying for apart from shelter and meals
Very annoyed family members
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Review of
Ellerslie Court
from Lizabeth T (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have new staff and new manager since February. But we can see all the new ideas and care plan coming together. The home is friendly and a caring feel.
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Review of
Ellerslie Court
from Lorna C (Mother of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I am deeply disappointed with the standard of care at Ellerslie Court. Basic needs are frequently neglected. Residents often wait excessively long for assistance after ringing the bell, sometimes resulting in accidents. It's heartbreaking to see individuals left wet and uncomfortable after showering
due to lack of timely support.
Communication is poor-residents are not listened to, and their concerns are routinely dismissed. The food quality is substandard and lacks variety or nutritional value. The lift is constantly out of order, leaving residents confined to their rooms for extended periods, which is both isolating and unacceptable.
This environment does not reflect the dignity and respect that vulnerable individuals deserve. I sincerely hope improvements are made urgently.
Communication is poor-residents are not listened to, and their concerns are routinely dismissed. The food quality is substandard and lacks variety or nutritional value. The lift is constantly out of order, leaving residents confined to their rooms for extended periods, which is both isolating and unacceptable.
This environment does not reflect the dignity and respect that vulnerable individuals deserve. I sincerely hope improvements are made urgently.
Reply from Jay Patel, Owner at Ellerslie CourtThank you for taking the time to share your feedback. We are extremely disappointed to hear that your experience does not reflect the high standards of care and support we are committed to providing.At Ellerslie, the well-being and satisfaction of our residents and their families are of utmost importance. We continuously monitor and evaluate our services through regular satisfaction surveys, which consistently show high levels of appreciation for the care, support, and overall experience we offer.Nevertheless, we take all feedback seriously and would welcome the opportunity to discuss your concerns in more detail. Your insights are valuable to us, and we are committed to addressing any specific issues to ensure the best possible experience for all our residents.Please feel free to contact us directly, so we can understand more about your concerns and work together towards a resolution.
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Review of
Finch Manor
from B H (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum recently became a long term resident in Finch Manner. From day one i have found all the staff helpful and attentive for the care of my mum, and helpful in relaying of information concerning care.
Mum, spaces and kitchen always clean and fresh looking,
All staff have made me feel welcome.
Her
Mum, spaces and kitchen always clean and fresh looking,
All staff have made me feel welcome.
Her
room is a tad sad looking, bathroom in prearticular, But this is a small grip,
First time i have ever had direct Delings with a care home. the management have been fantastic there support has been a huge help during mum transition.
First time i have ever had direct Delings with a care home. the management have been fantastic there support has been a huge help during mum transition.
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Review of
Finch Manor
from John H (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Could not be happier with the care and kindness of all the staff who cannot do enough for my dad and us. The Manager is our hero.
Reply from Jay Patel, Owner at Finch ManorThanks for your lovely feedback, and we appreciate the time it has taken for your feedback.
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Review of
Finch Manor
from C H (Sister of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has lived in Finch Manor for over 10 years. We didn't think she'd get this far but with their care and support she is living a happy clean life although the staff change regularly they are a constantly always on hand. I find the care home clean the staff respectful, overall my sister is very
happy. We've had numerous new managers over the last few months however this is not has an impact on my sister at all the new manager that is now in place seems amenable easy to talk to and if you've got a problem I'm sure it will be dealt with immediately. I have read various news items regarding Finch Manor I and my sister who is now. The longest residence do not find these allegations to be true.
My sister is clean and cared for the home itself is also clean and the cleaning staff are also very friendly. There is never an issue to have things sorted if you have a problem overall, I find Finch Manor to be a good nursing home and I don't find any issues at all.
Reply from Jay Patel, Owner at Finch ManorThank you so much for your review. The team and I here at Finch appreciate the time it has taken to complete this. We, as a team, continue to work close with families and friends as well as service users to promote the best care possible.
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Review of
Finch Manor
from B S (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff very friendly,when my mum needs things doing they are there for her,she has settled in here very well,an gets on with staff. Overall I am happy that this is a safe and friendly environment for my mum.
Reply from Jay Patel, Owner at Finch ManorThanks for your feedback - we appreciate your positive feedback and appreciate the time it has taken for you to give this.
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Review of
Marmaduke Street Care Home
from Laura B (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Friendly welcome
Mum is happy & comfortable.
Clean environment
Management very personable.
Efficient when they noticed mum needed personal care.
Mum is happy & comfortable.
Clean environment
Management very personable.
Efficient when they noticed mum needed personal care.
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Review of
Marmaduke Street Care Home
from Ann K (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and
carefully prepared. We as a family are very happy with marmadukes.
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Review of
Glenarie Manor Nursing Home
from Stephen B (Brother of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found my brother's care home to be excellent for his care and support, for the treatment of his dignity, staff and management for support his cleanliness and help with drink and food. They have excellent safety and security and provide activities for him, overall I am happy for my brother to
be a resident at this care home.
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Review of
Glenarie Manor Nursing Home
from Patricia G (Sister of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother is very happy in Glenarie Manor Nursing Home and regards it as home. The staff cater to his needs and whenever I have been there have been very courteous and hospitable. The current manager is very approachable as are all the staff, she is trying to get more 'get-togethers' sorted. We were
there in Summer for a buffet and last Saturday when she arranged a Christmas event. It gives everyone the opportunity to speak to the staff and management. Couldn't be happier with the service provided.
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Review of
Glenarie Manor Nursing Home
from Pam I (Sister of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been a resident at Glenarie Manor Nursing Home for many years. He loves it there and sees it as his home and the staff and other residents as his family. They treat him so well and also us when we visit or attend one of the family days they put on there. The staff keep me informed on
his care at all times and are so supportive and kind. Even when he can be a little awkward at times. I love going to Glenarie as it is so welcoming, warm and friendly and a real home from home. It's outstanding!
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Review of
Marmaduke Street Care Home
from D S (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.
Reply from Amar Patel, Compliance Maneger at Marmaduke Street Care HomeThank you so much for taking the time to leave such a positive review for Marmaduke Street Care Home. We truly appreciate your kind words and are delighted to hear that your experience with us has been a positive one. It's always our goal to provide the best possible care, and feedback like yours motivates us to continue our work with dedication and passion. Thank you from all at Lotus Care Marmaduke Street!
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Review of
Glenarie Manor Nursing Home
from Joseph D (Brother of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been in the care home for many years. I have found the staff to be very helpful and let me know of any concerns with my brother. It is a very clean and decorated place with clean and decorated bathrooms and toilets. They have good activities. The manager has a lovely caring nature and
keeps me informed. I would recommend this care home.
Reply from Amar Patel, Compliance Maneger at Glenarie Manor Nursing HomeDear Joseph, on behalf of everyone at Glenarie Manor, I would like to sincerely thank you for taking the time to leave such a positive review. We are delighted to hear that your experience with us has been so fulfilling and that our team has made a meaningful difference. Your kind words truly motivate us to continue providing the best possible care and service to all our residents. If there's anything further we can do or if you have any suggestions, please don't hesitate to reach out. Many thanks from all at Lotus Care Glenarie Manor.
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Review of
Glenarie Manor Nursing Home
from Dawn P (Sister of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister is very settled here, the staff recognises straight away her problems, the only people to do this in the last 13 years. The staff are all wonderful, great communication and understanding of her needs. I would highly recommend Glenarie Manor. The manager is very approachable and easy to contact.
Any matters or queries I might have had were dealt with in a professional but caring way.
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Review of
Finch Manor
from Gary B (Son of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When my mum arrived at this home in 2021, I was a little taken back to how sterile the rooms felt but we did make it comfortable and homely for her.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.
Food and hygiene is immaculate and you can have a look and see to what the kitchens which is impressive.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.
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Review of
Croxteth Park Care Home
from Yvonne L (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum had her 80th birthday party recently in the care home. We organised entertainment, in the afternoon for all to enjoy. Bingo, live singer and magician. With the help of the manager, the team but especially the activity girls who all went above and beyond they helped with all the decorations at
the start of the day to ensure it was done when mum got up in the morning. They did the bingo and booked the singer as they knew which singer my mum liked best and booked the magician. They encouraged everyone to join in dancing and with the magician. Made sure everyone had snacks and drinks throughout. We couldn't of done it without their help and support. As a family we can't express enough how much we appreciate them all for everything they do for my mum and us as a family. The support we get is 10/10. We would like to thank them from the bottom of our hearts. My mum and dad and everyone really enjoyed the party and that's down to these guys. So again massive thank you.
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