Care Homes Owned by Lotus Care Management Services Ltd in Merseyside

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  • Care Homes Owned by Lotus Care Management Services Ltd in Merseyside

Only the locations & reviews in Merseyside for Lotus Care Management Services Ltd are showing below.

View the details of all 17 locations (with 191 reviews) owned by Lotus Care Management Services Ltd

Lotus Care Management Services Ltd Locations in Merseyside (6)

6 Care Homes owned by Lotus Care Management Services Ltd in Merseyside
Glenarie Manor Nursing Home

15 Aigburth Drive, Sefton Park, Liverpool L17 4JG 

9.4 5 reviews
"I have found my brother's care home to be excellent for his care and support, for the treatment of his dignity, staff and management for…"   Read all 5 reviews
Location Type Care Home

Glenarie Manor Nursing Home in Liverpool gives residents a safe, secure, social place to live. Operated by Lotus Care Management Services, the home supports people living with complex mental health needs and provides accommodation with nursing… Read more about Glenarie Manor Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Mental Health
  • 26 Rooms
Finch Manor

Finch Lea Drive, Liverpool L14 9QN 

8.4 22 reviews
"My mum recently became a long term resident in Finch Manner. From day one i have found all the staff helpful and attentive for the care of…"   Read all 22 reviews
Location Type Care Home

Finch Manor provides general nursing services to older people, as well as specialist care for dementia. A key worker system is in place to ensure that each residents has their individual needs met, with regular assessments. The home has built up its… Read more about Finch Manor

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Mental Health
  • 89 Rooms
Croxteth Park Care Home

Altcross Moss Way, Croxteth, Liverpool L11 0BS 

8.4 45 reviews
"My mum had her 80th birthday party recently in the care home. We organised entertainment, in the afternoon for all to enjoy. Bingo, live…"   Read all 45 reviews
Location Type Care Home

Croxteth Park care home in Liverpool gives people care and support in a welcoming home. Trained, friendly staff treat care home residents with dignity and respect at all times. A wide variety of activities to suit residents' interests are organised… Read more about Croxteth Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 42 Rooms
Marmaduke Street Care Home

13 Marmaduke Street, Liverpool L7 1PA 

7.2 10 reviews
"Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day,…"   Read all 10 reviews
Location Type Care Home

Aaron Lodge is dedicated to helping forty-eight residents achieve a good quality of life, within a warm and caring environment that respects personal choice, comfort and freedoms. All care assistants and clinical leads are highly trained and committed… Read more about Marmaduke Street Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • 48 Rooms
Ellerslie Court

38 Westcliffe Road, Southport PR8 2BT 

6.3 2 reviews
"We have new staff and new manager since February. But we can see all the new ideas and care plan coming together. The home is friendly and…"   Read all 2 reviews
Location Type Care Home

Vitalise Ellerslie Court is part of a national charity, known for its work in helping those in need of respite care and making a difference to the lives of adults with a physical disability. By recruiting a team of compassionate volunteers, the home… Read more about Ellerslie Court

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Physical Disability
  • 14 Rooms
Cressington Court

Beechwood Road, Aigburgh, Liverpool L19 0QL 

13 reviews
"My mum has been in Cressington Court for nearly two years. I cannot thank the friendly staff enough for my mum's last week alive. They…"   Read all 13 reviews
Location Type Care Home

Cressington Court in Liverpool is a care home offering 56 rooms in a social and welcoming home. The care home has a team of trained compassionate staff caring for people with dementia, physical disabilities, frailty and old age. The staff ensure… Read more about Cressington Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Physical Disability
  • 56 Rooms

Lotus Care Management Services Ltd Reviews in Merseyside (97)

Reviews posted for members of Lotus Care Management Services Ltd

Overall Experience
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Date Published
  • 97
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Reviewer Connection to Lotus Care Management Services Ltd
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Review of

Ellerslie Court

from Lizabeth T (Daughter of Resident) published on 4 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have new staff and new manager since February. But we can see all the new ideas and care plan coming together. The home is friendly and a caring feel.
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Review of

Ellerslie Court

from Lorna C (Mother of Resident) published on 5 August 2025
Submitted via Website • Report
Overall Experience 1.0 out of 5
I am deeply disappointed with the standard of care at Ellerslie Court. Basic needs are frequently neglected. Residents often wait excessively long for assistance after ringing the bell, sometimes resulting in accidents. It's heartbreaking to see individuals left wet and uncomfortable after showering
due to lack of timely support.
Communication is poor-residents are not listened to, and their concerns are routinely dismissed. The food quality is substandard and lacks variety or nutritional value. The lift is constantly out of order, leaving residents confined to their rooms for extended periods, which is both isolating and unacceptable.
This environment does not reflect the dignity and respect that vulnerable individuals deserve. I sincerely hope improvements are made urgently.
Reply from Jay Patel, Owner at Ellerslie Court

Thank you for taking the time to share your feedback. We are extremely disappointed to hear that your experience does not reflect the high standards of care and support we are committed to providing.At Ellerslie, the well-being and satisfaction of our residents and their families are of utmost importance. We continuously monitor and evaluate our services through regular satisfaction surveys, which consistently show high levels of appreciation for the care, support, and overall experience we offer.Nevertheless, we take all feedback seriously and would welcome the opportunity to discuss your concerns in more detail. Your insights are valuable to us, and we are committed to addressing any specific issues to ensure the best possible experience for all our residents.Please feel free to contact us directly, so we can understand more about your concerns and work together towards a resolution.

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Review of

Finch Manor

from B H (Son of Resident) published on 27 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently became a long term resident in Finch Manner. From day one i have found all the staff helpful and attentive for the care of my mum, and helpful in relaying of information concerning care.
Mum, spaces and kitchen always clean and fresh looking,
All staff have made me feel welcome.
Her
room is a tad sad looking, bathroom in prearticular, But this is a small grip,
First time i have ever had direct Delings with a care home. the management have been fantastic there support has been a huge help during mum transition.
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Review of

Finch Manor

from John H (Son of Resident) published on 15 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be happier with the care and kindness of all the staff who cannot do enough for my dad and us. The Manager is our hero.
Reply from Jay Patel, Owner at Finch Manor

Thanks for your lovely feedback, and we appreciate the time it has taken for your feedback.

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Review of

Finch Manor

from C H (Sister of Resident) published on 10 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has lived in Finch Manor for over 10 years. We didn't think she'd get this far but with their care and support she is living a happy clean life although the staff change regularly they are a constantly always on hand. I find the care home clean the staff respectful, overall my sister is very
happy. We've had numerous new managers over the last few months however this is not has an impact on my sister at all the new manager that is now in place seems amenable easy to talk to and if you've got a problem I'm sure it will be dealt with immediately. I have read various news items regarding Finch Manor I and my sister who is now. The longest residence do not find these allegations to be true.


My sister is clean and cared for the home itself is also clean and the cleaning staff are also very friendly. There is never an issue to have things sorted if you have a problem overall, I find Finch Manor to be a good nursing home and I don't find any issues at all.

Reply from Jay Patel, Owner at Finch Manor

Thank you so much for your review. The team and I here at Finch appreciate the time it has taken to complete this. We, as a team, continue to work close with families and friends as well as service users to promote the best care possible.

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Review of

Finch Manor

from B S (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff very friendly,when my mum needs things doing they are there for her,she has settled in here very well,an gets on with staff. Overall I am happy that this is a safe and friendly environment for my mum.
Reply from Jay Patel, Owner at Finch Manor

Thanks for your feedback - we appreciate your positive feedback and appreciate the time it has taken for you to give this.

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Review of

Marmaduke Street Care Home

from Laura B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly welcome
Mum is happy & comfortable.
Clean environment
Management very personable.
Efficient when they noticed mum needed personal care.
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Review of

Marmaduke Street Care Home

from Ann K (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and
carefully prepared. We as a family are very happy with marmadukes.
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Review of

Glenarie Manor Nursing Home

from Stephen B (Brother of Resident) published on 15 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my brother's care home to be excellent for his care and support, for the treatment of his dignity, staff and management for support his cleanliness and help with drink and food. They have excellent safety and security and provide activities for him, overall I am happy for my brother to
be a resident at this care home.
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Review of

Glenarie Manor Nursing Home

from Patricia G (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy in Glenarie Manor Nursing Home and regards it as home. The staff cater to his needs and whenever I have been there have been very courteous and hospitable. The current manager is very approachable as are all the staff, she is trying to get more 'get-togethers' sorted. We were
there in Summer for a buffet and last Saturday when she arranged a Christmas event. It gives everyone the opportunity to speak to the staff and management. Couldn't be happier with the service provided.
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Review of

Glenarie Manor Nursing Home

from Pam I (Sister of Resident) published on 19 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Glenarie Manor Nursing Home for many years. He loves it there and sees it as his home and the staff and other residents as his family. They treat him so well and also us when we visit or attend one of the family days they put on there. The staff keep me informed on
his care at all times and are so supportive and kind. Even when he can be a little awkward at times. I love going to Glenarie as it is so welcoming, warm and friendly and a real home from home. It's outstanding!
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Review of

Marmaduke Street Care Home

from D S (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.
Reply from Amar Patel, Compliance Maneger at Marmaduke Street Care Home

Thank you so much for taking the time to leave such a positive review for Marmaduke Street Care Home. We truly appreciate your kind words and are delighted to hear that your experience with us has been a positive one. It's always our goal to provide the best possible care, and feedback like yours motivates us to continue our work with dedication and passion. Thank you from all at Lotus Care Marmaduke Street!

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Review of

Glenarie Manor Nursing Home

from Joseph D (Brother of Resident) published on 10 December 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in the care home for many years. I have found the staff to be very helpful and let me know of any concerns with my brother. It is a very clean and decorated place with clean and decorated bathrooms and toilets. They have good activities. The manager has a lovely caring nature and
keeps me informed. I would recommend this care home.
Reply from Amar Patel, Compliance Maneger at Glenarie Manor Nursing Home

Dear Joseph, on behalf of everyone at Glenarie Manor, I would like to sincerely thank you for taking the time to leave such a positive review. We are delighted to hear that your experience with us has been so fulfilling and that our team has made a meaningful difference. Your kind words truly motivate us to continue providing the best possible care and service to all our residents. If there's anything further we can do or if you have any suggestions, please don't hesitate to reach out. Many thanks from all at Lotus Care Glenarie Manor.

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Review of

Glenarie Manor Nursing Home

from Dawn P (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very settled here, the staff recognises straight away her problems, the only people to do this in the last 13 years. The staff are all wonderful, great communication and understanding of her needs. I would highly recommend Glenarie Manor. The manager is very approachable and easy to contact.
Any matters or queries I might have had were dealt with in a professional but caring way.
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Review of

Finch Manor

from Gary B (Son of Resident) published on 8 November 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum arrived at this home in 2021, I was a little taken back to how sterile the rooms felt but we did make it comfortable and homely for her.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.
Food and hygiene is immaculate and you can have a look and see to what the kitchens which is impressive.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.
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Review of

Croxteth Park Care Home

from Yvonne L (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had her 80th birthday party recently in the care home. We organised entertainment, in the afternoon for all to enjoy. Bingo, live singer and magician. With the help of the manager, the team but especially the activity girls who all went above and beyond they helped with all the decorations at
the start of the day to ensure it was done when mum got up in the morning. They did the bingo and booked the singer as they knew which singer my mum liked best and booked the magician. They encouraged everyone to join in dancing and with the magician. Made sure everyone had snacks and drinks throughout. We couldn't of done it without their help and support. As a family we can't express enough how much we appreciate them all for everything they do for my mum and us as a family. The support we get is 10/10. We would like to thank them from the bottom of our hearts. My mum and dad and everyone really enjoyed the party and that's down to these guys. So again massive thank you.
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Review of

Marmaduke Street Care Home

from C S (Son of Resident) published on 12 March 2024
Submitted via Website • Report
Overall Experience 1.0 out of 5
This place should be shut down! Poor management and safeguarding issues prevail.
On no account send your relatives to Marmaduke care home.
Read the latest CQC report to confirm its findings, which also show our concerns.
Reply from Jay Patel, Owner at Marmaduke Street Care Home

All feedback is extremely important to us and we’re sorry to hear about your concerns regarding poor management and safeguarding issues. We take all feedback seriously and always welcome the opportunity to meet with resident’s families to discuss any concerns they may have at the earliest opportunity to enable any concerns to immediately be addressed. However, upon review, we have been unable to find a record of any complaint, or details of any issues raised previously but should you wish to provide us with any emails you have sent raising any concerns previously or further information, then we will be more than happy to undertake a more thorough investigation of your complaint. A new Home Manager has recently been appointed who has an open-door policy. We are sorry that you did not have a positive experience and we wish you and your family the very best for the future but, team Marmaduke work hard to ensure that all our residents have the highest levels of care.

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Review of

Croxteth Park Care Home

from S K (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has resided at Croxteth Park Care Home now since February 2023 and we feel her dignity, care and attention to her needs are second to none. The staff are very caring and compassionate to Mum. The food is beautiful, with a wide range of choices for residents. The manager is so helpful and professional
and has taken on any requests we have asked about with total support.
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Review of

Croxteth Park Care Home

from W D (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home.
Looked after my dad so well.
Would highly recommend it.
Lovely, friendly staff - very helpful.
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Review of

Croxteth Park Care Home

from Philip V (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother came here two years ago and never looked back! I must say the staff are all amazing, they not only do their jobs amazingly, it's their interaction with the residents. I'm very thankful and happy my Mother is here. Carry on team -doing your amazing work. Kind regards.
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