Care Homes Owned by Lotus Care Management Services Ltd in Merseyside

From 6July 2026 when my husband moved to Finch Manor,l felt as if the worries of the world had been lifted off my shoulders, everyone was so friendly and helpful and l didn't feel the guilt of leaving him there. He is looked after,kept clean and treated as an individual,the food is lovely and plentiful with continuous coffee and biscuits and staff who are so kind and gentle l couldn't ask for more, Finch Manor saved my sanity, because l couldn't not have coped if l hadn't found them, it was the happiest l had felt in many years. I feel like l am visiting extended family they are all wonderful!

My dad was moved from 1 care home to Cressington court last week. Since the first day he has been made to feel special, made to feel comfortable and safe . He shared a moment on his first day with the deputy manager and for the first time in 10 years I got to see a glimpse of the man my dad used to be. That was due to the warmth and professionalism of staff at Cressington court. Especially Fabil, a young career who has my father's trust and who made such a difficult situation seem easy . Thank you to all at Cressington court .

My Husband was sent here from hospital for assessment as he has many health conditions,dementia and parkinson's he is on palliative care and nursing . The management are so caring and understanding ,they listen to the family and do all they can for my loved one. The carers are fabulous and I can tell that my husband is comfortable as he anxiety has seemed to have disappeared . I cannot praise the staff enough. Just know if your loved one is sent here they are really looked after and cared for . Couldn't feel more calmer now as I know he's definitely in a safe and loving environment.

I shall always be eternally grateful to all the wonderful staff at Kingswood Manor who cared for my father right up until the very end. I can honestly say, having practically lived there myself during my dad's last week, that the staff could not do enough. Not just for my dad and for us but for their residents generally. Everyone was so good to my dad. Caring, helpful and generally lovely people. The place has a nice atmosphere and there is always something going on. The new Management is excellent - thanks Natasha for having Dad - and the staff (day and night) are genuinely lovely people. Sincere thanks and best wishes in particular to Esther, Peter, Rachel, Donna, Debbie, David and Sohail. You were amazing and your support for my Dad, me and my brothers was truly appreciated. Thank you for doing what you do x

Marmaduke Street is an excellent nursing home. My mother in law has been a resident here for over 4 years and is so well looked after, with the utmost care and compassion. The manager and administrator are wonderful and very much committed to the smooth running of the home. Everyone who works here, nurses, carers, cleaners, laundry & kitchen staff seem happy and carry out their duties with the utmost care and also with a smile. The manager's door is always open and we know we can talk to her anytime. Despite having so many residents, when she became the manager, she made an effort to get to know about them and their needs. It's nice that she has got to know us too. I feel happy knowing that my mother in law, is in such a caring home. It makes a huge difference to know she's in such excellent hands. I wouldn't hesitate to recommend Marmaduke Street.

Overall mum is safe and well cared for , Thank you.

My mum is very happy at finch manor and is well cared for. She is well looked after and the staff are lovely and helpful - she is also engaging and her room is always well kept and the environment is clean

They always have time for residential people it's a wonderful setting for our loved ones . We'll done finch manor and thank-you so much

We can't thank them all enough and feel so lucky to have found them .

What a Refreshing Change My best friend is residing here and 12 months ago when i visited i wasn't impressed to say the least ! I dont want to go into to much detail but the atmosphere was horrible and i just wanted to take my freind home with me but i couldn't as he needs professional care Then along comes a lady named Claire who is now the manager and i dont know how or what she has done but its like she has sprinkled a little magic on Ellerslie Court i was there the other day and im pleased to say its like a completely different place The staff all have a spring in there step All the residents seem as happy and joyful as they can be my mate has a fantastic relationship with a young carer named Kenzie Plus he has Ange who is organising a sponsored walk for those who are able It has realy settled my mind knowing my freind is being well looked after and cared for Plus you got mark the cook who my freind says does boss scran hahahaha Im going up early on my next vist to try get a dinner

My husband went to Bluebell Unit at Finch Manor in February after an extended stay in hospital awaiting a place. As the home is quite a distance from my home I was a little concerned. However after my experience with them over the past six months all doubts have been erased. The staff are exceptionally caring and treat the residents with the upmost dignity and patience. The place is kept spotlessly clean with difficult challenges to negotiate. My husband can be difficult and aggressive but the staff on his unit came to understand his needs and how to deal with them very quickly. And he has settled considerably because of this. A small medical problem was dealt with swiftly and professionally and avoided any complications. My husband is also difficult to feed and can often refuse but the staff patiently coax and make many attempts to encourage him to eat resulting in him now gaining weight where he was once losing. I am more than happy that he is safe and well cared for.

Marmaduke Street is an excellent and extremely well-run care home. Mum has been a resident for over 4 years and receives excellent care. We've always been happy with the care given to Mum here, but have noticed a huge improvement in the home, since the arrival of the current manager, Beverley, together with Jenny. They are professional, friendly, approachable and make every effort get to know the residents and their families. Their door is always open and they always ask how our visit has gone and often chat to me about Mum, showing that they really know their residents, on a personal level. The home is spotlessly clean and staff keep the residents clean and tidy. The food is of good quality, and the menu is varied. Activities are encouraged, for those who can take part and time is spent nurturing those who are less able to join in. Staff seem happy in their work, despite the challenges of caring for those with complex needs. Wouldn't hesitate to recommend Marmaduke Street Care Home!

My friend moved to Marmaduke care home in March 2026 from a private care home. Sorry i never moved her earlier. The staff here are AMAZING. She is out of bed every day. Previously lucky if got 2 days out of bed. Always staff about making sure drinks are given regularly. She has settled in so well and i think its the staff that have made the move easier. Well done Bev and staff for a job well done

Thank you to you all.

I have noticed a considerable difference in the care provided to service user, the morale of staff, the teamwork and the overall running of the home. They have recently come under new management which has made such a difference to the care delivered. My friends individual needs are considered, everyone within the home is happy and it feels like a different environment compared to 6 months ago. The new manager is on the ball with everything and raises any concerns immediately to us. I hope this continues and would like to say thankyou to the team for caring so dearly for my friend and everyone else in the home. It feels like such a warm atmosphere on walking in, nothing is too much to ask for, the presence of the home manager is more prominent which I think has been vital in the way the care is delivered and the way the home is now being run.

The standard of care at this home has improved significantly under the new management team. The staff demonstrate a truly person-centred approach, combining deep empathy with professional care. They have provided exceptional support to my daughter, adapting well to her individual needs. Following some previous challenges, it is a great relief to finally start feeling at ease, knowing she is safe, secure, and well supported. Thank you to the entire team for their dedication.

Our dad came to Finch Manor from a hospital stay , we were concerned about the distance from our homes and previous reviews . We needn't have worried at all Finch Manor and its staff have become our extended family we have been welcomed with open arms and there is nothing they wouldn't do for dad or us , from reception to senior staff , cleaners, laundry staff , chefs and everyone else I've missed they truly go above and beyond for both residents and they're families . All of our worries have gone and we leave dad after visits knowing he will be cared for to the highest of standards ,, in fact dad looks at them as his family and is very happy there . Food is absolutely fabulous even on a special diet he is catered for with the most delicious meals and freshly made puddings all made on site ,, he has put on much needed weight since being here . Any health concerns or medical issues are dealt with straight away with nurses arriving the next day to see him .

We feel completely confident and at peace knowing mum is cared for by such a brilliant team. Thank you all - you really do make such a difference.

Thank you so much

Very caring with resident always quick with helping residents goes above and beyond for resident very clean place always cleaners cleaning round and are very talkative senior mangers are an amazing support to staff family and residents and help families while settling their loved ones into the care home.